Home Instead Senior Care (Stevenage & North Herts)

Very kind and considerate carers who we are very happy to have cared for our elderly uncle. He has particular needs and sometimes his behaviour can be a little challenging due to his medical condition, however, the office staff have been great in finding the right carers for him.

Communication with the office staff is very good and nothing is too much trouble for the carers; one of whom will often stay on a little longer just to chat and make sure our Uncle is set for the day and happy.

I would have no hesitation in recommending Home Instead.

The team at Home Instead have been very helpful to my mother, and the service is reliable, high quality, flexible and friendly.

I have always found the carers to be kind, thoughtful, trustworthy and very understanding to my father, in fact, they feel more like friends. The office are very helpful to us both and enable me to have time with my family again, as well as enabling Dad to remain in his own home where he is happiest. Probably the best endorsement though is that members of Home Instead helped save my father last year.
I was on holiday when Dad's alarm went off, he had fallen. Unable to get to him for several hours I took the chance and phoned the carer. The carer dashed round, so too did the owners of Home Instead. The carer called an ambulance and selflessly remained by Dad's side, as I said earlier they genuinely care and the position he was in could have had serious consequences if he had not been attended so promptly.

We are both extremely pleased with the service and practical advice offered and all personnel we have had contact with. Nothing is too much trouble, difficult or odd. A pleasure to deal with the firm at what is an extremely difficult and stressful time.

Home Instead was our lifeline when my husband came home from the hospital.
He had dementia, poor eyesight and a critical heart condition following a stroke.
Our caregiver has been my strength, support and friend.
She has helped all the way with my husband's downhill battle and will assist when he finally gets admitted to a care home next week.
Without them all in Letchworth I would have been lost.

The two lady carers always arrived on time with smiles and a greeting. They always gave dignified service to my husband by helping him to shave and dress. They also conversed with my husband, who had dementia, and managed to find topics of interest. If time remained, they would offer help to me which often meant cutting up hard vegetables.they were both real carers and I looked forward to seeing them each morning.

We have had the service from Home Instead now for three months and have been extremely pleased. There were doubts at the beginning as to how my wife would react to the invasion of privacy but this has been handled most sensitively and she has not been in the least bit upset, in fact listening to the laughter and singing coming from the bathroom I would say the opposite is true!!
Carers have been very sweet and have become friends who my wife looks forward to greeting each morning. The whole experience in dealing with Home Instead has been most positive and reassuring. It leaves me very happy to know that my wife is in the hands of such competent and lovely people.

Home Instead have always been both professionally competent as well as friendly and easy to approach.
They have provided my very elderly relatives with care and understanding from the outset, at a time when new faces were not normally welcomed. Although circumstances mean that sometimes different people have to visit, each carer has been introduced and fully briefed before arrival and is always welcomed on return.
I am more than happy to entrust the ongoing home care of my relatives to Home Instead and have no reservations in recommending them to others.

Fabulous care and service. All of the care givers provide a high standard of care, nothing is too much trouble. They all feel like friends.

My parent's ability to look after themselves at home deteriorated when my mother's health was compromised 2 years ago. My father, as her carer, struggled to make meals and the health of both of them declined until my father went into the hospital in August 2016. I was recommended Home Instead Senior Care (Stevenage & North Herts) to provide carers to enable Mum and Dad to live independently.

The lady who was introduced to cook evening meals for them has been an absolute godsend. She is very kind to them and exceptionally caring.

My father has since had another health crisis and another spell in hospital and Home Instead have provided more carers to give morning care to help encourage them to take their medication.

Home Instead also keeps us informed of any needs. This has enabled Mum and Dad to continue living at home and provided us with peace of mind, knowing that they are being cared for on a regular basis.

We currently have three different carers through Home Instead. They are all very personable, punctual, reliable, unhurried and genuinely caring. They treat my mother with respect and often go beyond what is expected of them in the daily routine, where they see a need. They are equally friendly with my partner and me and take the time to chat, so their visits don’t feel at all intrusive.

We engaged with our local Home Instead team about ten months ago and have been highly impressed. The process began with a careful face-to-face discussion to ascertain what was needed. The management team then took a personal interest in finding the right person to meet the requirements. Speed was of the essence. My mother immediately took to the carer they selected and that same person proved to be an excellent long-term match for her.

During the year requirements have at times increased and we found that Home Instead delivered on their promise to be flexible. Again, we felt that both the management team and the carer herself took a truly personal interest in providing the right support in a timely fashion.

Communication throughout has also been timely and helpful. The level of responsiveness and follow up has been second to none. We could not have found a better agency, management team, or carer to support our mother's wish to continue living independently in her own home.

From first contacting Home Instead, I have found the staff helpful and understanding.
We have care to fit our needs at an affordable cost.

We have had experience of another care organisation for 2 months, but Home Instead are amazing and really do care. Our family have peace of mind knowing that our 93year old mother is so well looked after in our absence. She has responded well and quickly and trusts the people/carers who come in each day.

I consider myself very lucky to have these kind caring helpful ladies. Makes life easier to cope with being on my own. Nothing is too much bother for them. They are always cheerful, which goes a long way. What more do I need to say 10/10

My carer was very good indeed, nothing was too much trouble, we got on very well indeed and I do feel she has done a very good job in helping me to where I am now, so thank you very much.

I am happy with the service and find them honest and reliable.

Home Instead has recognised and provided a perfect match between my mother and her carer. Although not too elderly or infirm, mum needed company and stimulus and an understanding of her newly diagnosed dementia. Home Instead has literally given my mum a new lease of life and a new friend and I cannot rate them highly enough for the time and empathy they have given her. I do and will continue to recommend them to anyone I know who may benefit from their services.

I had a carer from Home Instead Senior Care each morning to help me wash and dress! Except for four mornings I had the same carer. They were all excellent. The carers were all very competent, I felt quite at ease with them and enjoyed meeting them. I missed them when they had finished coming to me. I was pleased to have them introduced to us before they started. They always arrived on time and often did one or two extra things to help me. I would definitely employ them again and would have no hesitation in recommending the company.