Home Instead North Herts

Hello, I’m Femi, the owner of Home Instead in Stevenage and North Hertfordshire. I have a 22 year background in medical practice, specialising in mental health. My clinical practice over the years has helped forge strong personal and professional values that are in line with Home Instead’s core value of client centred care.

My personal experience of looking after a parent with dementia, as well as my professional work as a specialist in dementia care has allowed me to understand the importance of promoting the client’s independence and ability to make choices, even in the face of the odds and challenges they might be facing, as a consequence of poor health.

My experience and values from clinical practice will be brought to bear in providing overarching leadership to the franchise as it continues to further its vision of providing care to the highest standards, in our local communities of Hitchin, Letchworth, Stevenage and surrounding towns and villages.

Our Registered Manager is deeply committed to delivering care that is not only safe and effective, but truly meaningful for every individual we support.

To ensure our service is consistently Caring, Safe, Effective and Responsive — not just for our clients, but for the care pros and wider team who make everything possible.

For her, care is more than a career — it’s a personal mission. She was drawn to the role to make a genuine difference; to be part of something that gives back and improves lives every single day.

Having recently supported her Mum following a diagnosis of Motor Neurone Disease, she has experienced first-hand how vital compassionate, reliable support at home can be. She also cared for her Dad through end-of-life care following cancer, giving her a deep understanding of the emotional, practical, and human aspects of outstanding care.

These experiences shape everything she does. She is passionate about ensuring people know that support is available to help them live safely, comfortably, and happily in their own homes — but more than that, she is driven to deliver blooming good care.

Care that is:

Delivered with dignity, respect, and compassion

Under her leadership, the focus is always on providing outstanding, bespoke care while supporting care pros to grow, feel valued, and deliver the very best for every client.

Our Training Manager is passionate about equipping every care pro with the skills, knowledge, and confidence they need to deliver outstanding care in the community.

To provide high-quality training and education that ensures every care pro feels safe, supported, and confident when visiting clients — empowering them to deliver care that truly makes a difference.

Her care journey began at a young age, inspired by her dad. During school holidays, she would join him at work, helping out and experiencing first-hand the importance of compassionate care. Christmas Days were often spent in a care home, serving dinner and handing out presents, while her mum prepared their own celebrations at home.

These early experiences sparked a passion that has never left her. From those moments, she knew that working in care was not just something she wanted to do — it was where she belonged.

Today, she brings that same enthusiasm and dedication into her role, creating engaging, supportive learning environments where care pros can grow and thrive. She understands that great care starts with great training, and she takes pride in helping others build the confidence and skills needed to provide safe, compassionate, and person-centred support.

Her commitment ensures that every care pro is not only well-prepared but truly inspired to deliver the highest standard of care.

Our Scheduler plays a vital role in keeping everything running smoothly behind the scenes, ensuring both clients and care pros receive the consistency and reliability they deserve.

To create schedules that run seamlessly, providing clients with dependable, continuous care while supporting care pros with well-organised, manageable rotas.

She understands that great care relies on consistency — familiar faces, trusted relationships, and visits that happen when expected.

Whether it’s:

Responding quickly to changing care needs

She is always available to listen, adjust, and find the best solution.

With a calm, organised approach and a strong commitment to continuity of care, she helps ensure that every client experience is smooth, responsive, and centred around their individual needs.

Joanna is the glue that keeps the office running smoothly — a true “jack of all trades” who supports every part of the team and should never be underestimated!

To support the office, care team, and clients by ensuring clear, effective communication that underpins smooth day-to-day operations and continued success and growth.

She is organised, approachable, and always ready to step in wherever needed — whether supporting the team, assisting care pros, or helping families navigate their care journey.

She is particularly skilled at:

Providing practical, day-to-day support across the whole team

For Joanna, the most rewarding part of her role is simple — being able to help everyone. Her dedication and versatility make her an invaluable part of the team and a key contributor to delivering a positive experience for both clients and care pros.

I’m an organised and supportive administrator who thrives on teamwork and efficiency.

I enjoy keeping things running smoothly and helping others succeed. Whether it’s coordinating tasks, problem -solving or offering helping hand I am always ready to step in and make a difference.

I believe in collaboration, clear communication and keeping things stress free!

Claire is a dedicated and compassionate Field Care Supervisor who plays a vital role in supporting both clients and care pros to achieve the highest standards of care.

With a strong background in domiciliary care, Claire brings a wealth of hands-on experience and a deep understanding of what quality, person-centred support looks like. She is passionate about ensuring that every client receives care that is not only safe and effective but also delivered with dignity, respect, and genuine kindness.

In her role, Claire works closely with care pros in the field, offering guidance, supervision, and ongoing support. She conducts regular spot checks, client reviews, and competency assessments, helping to maintain consistency and compliance while also encouraging professional development within the team. Claire is approachable and supportive, always ready to listen and provide practical solutions to any challenges that arise.

Claire takes great pride in building strong relationships with clients and their families, ensuring their needs and preferences are understood and met. Her attention to detail and commitment to continuous improvement help to uphold the high standards expected across the service.

Known for her positive attitude and calm, reassuring presence, Claire is a valued member of the team who continually strives to make a difference in people’s lives every day.

Joyce is a compassionate and dedicated Field Care Supervisor who is committed to ensuring every client receives the highest standard of care, while supporting care pros to feel confident and valued in their roles.

To ensure safe, consistent, and high-quality care is delivered to every client, while supporting care pros in the field to provide compassionate, person-centred support.

Joyce works closely with both clients and care pros, building strong relationships based on trust, understanding, and open communication. She regularly carries out spot checks, client reviews, and competency assessments, helping to maintain excellent standards while offering guidance and reassurance to the team.

She is approachable and supportive, always taking the time to listen and offer practical advice. Joyce understands that delivering outstanding care relies on both skill and confidence, and she is passionate about helping care pros grow and succeed in their roles.

Joyce takes pride in ensuring that every client feels heard, respected, and supported in a way that reflects their individual needs and preferences. With a keen eye for detail and a caring nature, she helps ensure that care remains consistent, responsive, and of the highest quality.

Her calm and positive presence makes her a trusted part of the team, and she is always focused on making a real difference — both for the clients we support and the care pros she works alongside every day.

Our Recruiter is at the heart of growing our team, helping to find compassionate, dedicated individuals who truly make a difference in the lives of our clients.

To attract, support, and recruit care pros who share our values, ensuring we continue to deliver outstanding, person-centred care across our community.

He understands that recruitment is about more than filling roles — it’s about finding the right people. Those who are kind, reliable, and genuinely passionate about supporting others.

From the very first enquiry through to onboarding, he creates a welcoming and supportive experience, helping new care pros feel confident, informed, and excited to begin their journey.

He takes the time to get to know each candidate, recognising their strengths and ensuring they feel valued from the very start.

With a people-focused approach and a keen eye for potential, he plays a vital role in building a strong, compassionate team. He works closely with the office and training team to ensure every new starter is set up for success.

For him, the most rewarding part of the role is seeing new care pros grow, develop, and go on to make a positive impact in the lives of clients every day.

His enthusiasm, warmth, and commitment help ensure that the team continues to grow with individuals who truly embody what outstanding care looks like.