Home Instead North Herts

Home Instead changed my parent's lives, they cared for my father in his final months on the planet and shouldered the burden of his care from my mother as much as they could, it made for a much more comfortable life for my dad and ensured mum could take a rest from the day-to-day care she had been giving him. As much as the tasks and jobs were done and done brilliantly with amazing professionalism. The real difference is in the people, the people that cared for my dad were amazing with him, the promise of quality time spent with the client and the importance of the one-to-one relationship was the most important part of all of dad's care. Beautiful, caring people with a genuine interest in the human being they are spending time caring for is the jewel in Home Instead's crown, it changed my dad and mums lives, for that we will always be grateful.

My mum, who suffers from dementia, has been cared for by Home Instead care givers for some time. She has now moved into assisted living but the quality of care and compassion is such that we continue to retain a weekly visit in addition to the on-site care Mum now has. At every stage, Mum has been treated with dignity and understanding. The maturity of the care givers is second to none. They all took time to get to know Mum and all the nuances of her condition, often going above and beyond my expectations in the care they gave. I can't thank them enough for the peace of mind they have given me and the joy they have given Mum. Thank you!

Excellent standard of care provided by caregivers in all areas - cleaning, shopping, care and companionship.

Mum started using Home Instead about a month ago following a long assessment period with a variety of temporary carers. The care and personal touches provided by Home Instead has been brilliant and I have noticed a real difference in mum’s enthusiasm and mood since she has been having these daily visits. Thank you!

Unfortunately, my mother’s health declined rapidly over a few days, from being independent, doing her own cooking and washing to hardly being able to speak, eat and look after herself. Not knowing what was wrong with her, I called the doctor who didn’t examine her and just did her blood pressure. I live over a hundred miles from my mother, so I searched for suitable carers in Letchworth and I'm so pleased I found Home Instead. The carer came the next day to assess my mother and to everyone's horror found she had a severe infection and sepsis. They immediately arranged for the ambulance and she is now in hospital extremely poorly. But without Home Instead, she would have continued to deteriorate at home in discomfort and pain. I'm eternally grateful to their carers for spotting the problem and acting swiftly.

The support, care and kindness shown to my mother has been outstanding. Nothing has been too much trouble for the agency and the carers. As Mum's health has deteriorated they have responded rapidly and thoughtfully to the changing situation. Communication has been excellent - Mum and I feel she is in safe hands. I really don't know where we would have turned to, so have no hesitation in recommending Home Instead (Letchworth).

All good. Could not ask for a better service.

Home Instead is very proactive and helpful. They do things at a moment's notice. They are good at arranging trips and journeys. They get me out and about and take me shopping and on appointments. Great service and staff.

My experience with Home Instead caregivers commenced at the beginning of April. I have recently been discharged from a long period in hospital. I was in a physically weak condition. My two carers made sure that I took the necessary medications, drank plenty of water and eat healthy meals though my appetite was small at that time. The care and thoughtfulness I have received over the past 8 weeks have restored my health. I am sad to be losing these friends.

I cannot thank them enough and would recommend them.

In February 2019 after consultation with doctors, I was allowed a holiday for much-needed respite, only made possible with the support and guidance of Home Instead, who organised insurance and cover so both carers could share the needed 24-hour care. A week abroad required thorough organisation; transport of equipment to ensure my security and mobility. I felt we worked well as a team, to ensure my safety and needs were met. It was a valuable bonding experience, as we learnt about the problems which face travellers with special requirements, sharing some interesting and humorous situations, adding to our enjoyment and experience, whilst re-boosting my confidence in being able to lead a normal life: an experience I may not have had without the carers, and the Home Instead team.

They are so friendly and it is a joy to have them come into the house, in fact, I look forward to it as I'm confined to the house at the moment as I'm on oxygen concentrator for 10 hrs a day. They work hard and the house always looks good, nice and clean when they have left. I extremely recommend this company to others and will continue to do so in the future. I hope they continue to maintain the high standards in the future.

I couldn’t manage without them.

We have been using Home Instead since receiving funding for me to have a break from caring for my wife. The ladies who have been looking after her are absolutely magnificent, we are so happy, and I feel so comfortable leaving my wife in their care.

I have nothing but praise for the staff who have assisted me. Very friendly and helpful.

The care provider and the care I received was excellent. It made me feel safe in my own home.

Fantastic.

We wanted an agency that could provide consistency with careers and could become a companion for my Nan. Which has been achieved and I’m extremely grateful for Everything they have done.

So much so, that my dad (who has early dementia), doesn't even think of them as carers. Just people that come and see him every day, to make him some breakfast, put a sandwich in the fridge, see how he is and does the cleaning for him. But more importantly, people that come and chat with him and treat him as a person, rather than a patient.

Although she was scared and not sure at first, Home Instead was very diplomatic, kind and caring and matched mum perfectly to her wonderful carer and to 2 other carers who helped during holidays. Mum and her family cannot praise all at Home Instead enough. A recent stay in hospital for me would have been a disaster for mum without the extra care and support provided. Thank you to all at Home Instead. We could not do without you.