Home Instead (Hemel Hempstead & Chilterns)

All the Homeinstead team do their upmost to ensure my elderly mother receives the best care possible with kindness and empathy, I am always involved in any changes and decision making regarding my mother's care and we are both treated with understanding and respect. This company is the best.

Carers are all friendly and generally come around their scheduled time of arrival. They carry out the tasks included on their schedule and they also enquire if they can do anything else before leaving.

Mum had spent over 3 weeks in hospital and on discharge home was quite weak and her confusion, due to dementia, seemed to have progressed. She needed a slower pace to process speech, along with patience and encouragement from those caring for her to get through the day. I found this quite difficult to cope with, but the carers from Homeinstead took this in their stride with their usual caring professionalism. It soon became apparent that mum needed an evening visit to help her get ready for bed. This was swiftly put in place by Homeinstead at an agreed time and after a short time mum got used to, and now enjoys, these evening visits. The increase in visits also gives me a greater peace of mind and the hope that we can keep mum living at home, which is her dearest wish. The Carer's log of visits is such a a useful tool as I can instantly get an idea of how mum is after each visit and if there is anything required from me. Both mum and I feel fully supported by Homeinstead.

You will know from my answers to your many questions that I am satisfied with my experiences except for the cost involved. At my age of 94 I find it difficult to think and write reviews. I hope you realise that I am satisfied with the help and support I receive. Thank you to all who are such a support.

Home Instead have provided safe and supportive care to my mother this has enabled her to remain in her own home. she is helped in the shower and to dress, she values the social interaction with the carers, they listen to her changing needs regarding her pain due to osteoporosis and adapt their care accordingly. Thank you.

Home Instead have been first class in helping us to care for my step-mum. As we live a long way away the daily reports about each care visit give us a huge amount of comfort. It is clear that my step-mum is really enjoying her visits and her trips out. Everyone is mindful of how she is feeling on the day and able to adjust her routines accordingly. Home Instead have also been able to step in at short notice for emergency dental treatment when we were unable to get down in time. We could not have asked for more. The carers have enabled my stepmum to live her life to the full and enjoy however long she has left and we couldn't be more grateful.

The service has been good. Change in times carers have turned up with no information to us, of this happening, has occurred thankfully is acceptable.

I find it very difficult to add anything to this assessment. I have always been very satisfied with the service you offer. Each provider I have had was courteous, very helpful and pleasant company. I am delighted with this service ay my age (96).

A Home Instead carer visits my mother for companionship once a week. My mother enjoys her visits. It is good that the same care giver visits each time.

All questions were asked well and I was given the time to answer. All things covered and explained. The reviewer had a lovely way about her and was a pleasure to talk to.

My wife's carer arrives on time, is a caring hard working person who goes out of her way to make sure my wife's needs are met. Always cheerful and ready to go the extra mile. We are very happy with her.

I am not happy about the change of notice period to 2 weeks, I feel it is unreasonable and unworkable for most people.

I have been a customer of Home Instead Senior Care for several years now. I have always been treated with respect, consideration of my needs and immediately respond.

Pleasant experience. Good to know who you are talking to on the phone.

My regular carer gives excellent service, often beyond the call of duty. She has improved the quality of my husband's and my lives, physically and psychologically.

As my Mother has dementia, it was important to have the right sort of care in place. I have been extremely impressed with Home Instead and feel assured that the care provided is of a very high standard. I feel that the carers are my eyes and ears for my mother as I live quite a distance from her and it is to Home Instead credit that they contact me on a regular basis and I feel that we are working as a partnership rather than in isolation. My Mother has commented that the carers are 'lovely' and this shows to me that the right type of care is in place and that she has accepted them into her life and feels comfortable with their help.

Efficient, flexible responsive service. Staff exercise initiative and good judgement. We couldn't manage without them.

I feel we have a very happy relationship.

However, for the service we require the fees are very expensive - cleaning is twice as much as local rates.

Home Instead Senior Care (Hemel Hempstead & Chilterns) offers excellent care for my dad who has dementia. The staff are all really appreciative and reactive to my dad's constantly changing needs.