Home Instead (Hemel Hempstead & Chilterns)

The Lockhouse, Frogmore Road, Hemel Hempstead HP3 9RJ
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9.5 23 Reviews
  • Home Instead (Hemel Hempstead & Chilterns), Hemel Hempstead
Home Instead Hemel Hempstead & Chilterns are part of an expanding care franchise dedicated to skilled and effective social care delivery, helping clients with all kinds of physical and mental health related needs to remain comfortable and independent in the dignity of their own homes.
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Care Provided by Home Instead (Hemel Hempstead & Chilterns)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38

Please contact us directly for further prices, including live in care and night care.

These prices are only a guideline, please contact Home Instead (Hemel Hempstead & Chilterns) to find out the exact price for your requirements.

Contact Home Instead (Hemel Hempstead & Chilterns) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Hemel Hempstead & Chilterns) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lorna Watson (Registered Care Manager)

Home Instead (Hemel Hempstead & Chilterns) Reviews (23)

9.5

Home Instead (Hemel Hempstead & Chilterns) has a Review Score of 9.5 (9.454) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Hemel Hempstead & Chilterns) has 23 reviews.

Overall Experience
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Date Published
  • 23
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Reviewer Connection to Home Instead (Hemel Hempstead & Chilterns)
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Total of 23, showing 1-20
Review from Ann T (Daughter of Client) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Homeinstead team do their upmost to ensure my elderly mother receives the best care possible with kindness and empathy, I am always involved in any changes and decision making regarding my mother's care and we are both treated with understanding and respect. This company is the best.
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Review from Derrick M (Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are all friendly and generally come around their scheduled time of arrival. They carry out the tasks included on their schedule and they also enquire if they can do anything else before leaving.
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Review from V P (Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
You will know from my answers to your many questions that I am satisfied with my experiences except for the cost involved. At my age of 94 I find it difficult to think and write reviews. I hope you realise that I am satisfied with the help and support I receive. Thank you to all who are such a support.
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Review from J S (Daughter of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had spent over 3 weeks in hospital and on discharge home was quite weak and her confusion, due to dementia, seemed to have progressed. She needed a slower pace to process speech, along with patience and encouragement from those caring for her to get through the day. I found this quite difficult
to cope with, but the carers from Homeinstead took this in their stride with their usual caring professionalism. It soon became apparent that mum needed an evening visit to help her get ready for bed. This was swiftly put in place by Homeinstead at an agreed time and after a short time mum got used to, and now enjoys, these evening visits. The increase in visits also gives me a greater peace of mind and the hope that we can keep mum living at home, which is her dearest wish. The Carer's log of visits is such a a useful tool as I can instantly get an idea of how mum is after each visit and if there is anything required from me. Both mum and I feel fully supported by Homeinstead.
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Review from Carol G (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided safe and supportive care to my mother this has enabled her to remain in her own home. she is helped in the shower and to dress, she values the social interaction with the carers, they listen to her changing needs regarding her pain due to osteoporosis and adapt their care
accordingly. Thank you.
Reply from Jeremy Lane, Owner at Home Instead (Hemel Hempstead & Chilterns)Thank you Carol for your kind words. It is a pleasure to help and work with you to keep mum independent at home and it means a lot to us to that we are making an impact and when things change we can adapt. Your mum is amazing and the team absolutely adore her. Thank you !
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Review from A G (Stepdaughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been first class in helping us to care for my step-mum. As we live a long way away the daily reports about each care visit give us a huge amount of comfort. It is clear that my step-mum is really enjoying her visits and her trips out. Everyone is mindful of how she is feeling on the
day and able to adjust her routines accordingly. Home Instead have also been able to step in at short notice for emergency dental treatment when we were unable to get down in time. We could not have asked for more. The carers have enabled my stepmum to live her life to the full and enjoy however long she has left and we couldn't be more grateful.
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Review from E A (Client) assisted by family/friend published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been good. Change in times carers have turned up with no information to us, of this happening, has occurred thankfully is acceptable.
Reply from Jeremy Lane, Owner at Home Instead (Hemel Hempstead & Chilterns)Thanks for your review I think this meant to say care pros arrive with an introduction no exceptions.
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Review from Joan T (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it very difficult to add anything to this assessment. I have always been very satisfied with the service you offer. Each provider I have had was courteous, very helpful and pleasant company. I am delighted with this service ay my age (96).
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Review from Lesley B (Daughter of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A Home Instead carer visits my mother for companionship once a week. My mother enjoys her visits. It is good that the same care giver visits each time.
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Review from Marjorie F (Client) assisted by family/friend published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All questions were asked well and I was given the time to answer. All things covered and explained. The reviewer had a lovely way about her and was a pleasure to talk to.
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Review from J H (Husband of Client) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's carer arrives on time, is a caring hard working person who goes out of her way to make sure my wife's needs are met. Always cheerful and ready to go the extra mile. We are very happy with her.
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Review from J B (Client) assisted by family/friend published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely satisfied with the care and support. Have always had very efficient carers. The scheduling of care has not always been up to standard.
I am not happy about the change of notice period to 2 weeks, I feel it is unreasonable and unworkable for most people.
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Review from Miriam L (Client) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a customer of Home Instead Senior Care for several years now. I have always been treated with respect, consideration of my needs and immediately respond.
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Review from Carole U (Client) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant experience. Good to know who you are talking to on the phone.
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Review from Sonia W (Client) assisted by family/friend published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My regular carer gives excellent service, often beyond the call of duty. She has improved the quality of my husband's and my lives, physically and psychologically.
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Review from David R (Son of Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my Mother has dementia, it was important to have the right sort of care in place. I have been extremely impressed with Home Instead and feel assured that the care provided is of a very high standard. I feel that the carers are my eyes and ears for my mother as I live quite a distance from her and
it is to Home Instead credit that they contact me on a regular basis and I feel that we are working as a partnership rather than in isolation. My Mother has commented that the carers are 'lovely' and this shows to me that the right type of care is in place and that she has accepted them into her life and feels comfortable with their help.
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Review from Anne W (Stepdaughter of Client) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Efficient, flexible responsive service. Staff exercise initiative and good judgement. We couldn't manage without them.
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Review from G B (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead Senior Care has looked after me since I came out of hospital 17 months ago. My permanent carer is quietly very efficient and quickly learned how I like things done.
The staff at the office are always polite and helpful and go to great lengths on my behalf when it is required.
I feel
we have a very happy relationship.
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Review from Shirley Y (Client) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with our experience with Home Instead.
The staff are excellent and well trained.
However, for the service we require the fees are very expensive - cleaning is twice as much as local rates.
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Review from Colin H (Son of Client) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Hemel Hempstead & Chilterns) offers excellent care for my dad who has dementia. The staff are all really appreciative and reactive to my dad's constantly changing needs.
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Current Review Score: 9.5 (9.454)

Overview of Review Score

The Review Score of 9.5 (9.454) out of 10 for Home Instead (Hemel Hempstead & Chilterns) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Home Instead (Hemel Hempstead & Chilterns) is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) ) ÷ 41 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Hemel Hempstead & Chilterns) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Lorna

Lorna Watson

Job Title: Registered Care Manager Joined: 2013

After leaving school I took on the role of a part time private carer for a disabled gentleman. During this time I built a passion for care, and found great reward from watching how my efforts made a difference in the quality of life my client received. It was from there that I decided to take my experience further and to work within the community at Home Instead. I have loved working for Home Instead and over the years I have progressed my career to become Registered Care Manager. I have completed various training courses, but my biggest achievement is my Level 5 Diploma in Health and Social Care.


I hope to pass on my passion and enthusiasm to other Care Professionals through the help and support I offer them.


In my spare time I enjoy reading, going to the cinema and spending time with my husband and son.

Sarah

Sarah Wildman

Job Title: Head Of New Services Joined: 2020

I have worked in the care sector both private and NHS for 26 years, during which time I have worked in many roles: from Carer, Scheduler, Trainer, Compliance Officer, to Care Manager. I have loved the variety of roles in the different care and support sectors in which I have worked.


As a Manager in Domiciliary Care I have 6 years’ experience.


I have gained qualifications over the years NVQ level 2 & 3 in Direct and Acute care, Level 4 Leadership and Management Award; PTTLL- train the trainer, and trained in all mandatory subjects.


I have been very fortunate to have worked with inspiring people who have shared their skills and knowledge to support my professional development over the years.


My passion throughout my career has always been about providing quality care and a support service, which is why I joined Home Instead in February 2020 as their ethos and the company values absolutely reflect my own.


In my spare time it's home-life as Mum - I enjoy spending time with my two children, and days out with my family. I also like to attend charity events to raise money for Dementia UK and Alzheimer's Society.

Frequently Asked Questions about Home Instead (Hemel Hempstead & Chilterns)

What Type of Services does Home Instead (Hemel Hempstead & Chilterns) offer?

Home Instead (Hemel Hempstead & Chilterns) offers Home Care.

How many Carers does Home Instead (Hemel Hempstead & Chilterns) employ?

Home Instead (Hemel Hempstead & Chilterns) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Hemel Hempstead & Chilterns) to verify any information. View our terms and conditions. Home Instead (Hemel Hempstead & Chilterns) has an Enhanced Service - more info.