Home Instead (Hemel Hempstead & Chilterns)

The Lockhouse, Frogmore Road, Hemel Hempstead HP3 9RJ
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9.5 23 Reviews
  • Home Instead (Hemel Hempstead & Chilterns), Hemel Hempstead
Home Instead Hemel Hempstead & Chilterns are part of an expanding care franchise dedicated to skilled and effective social care delivery, helping clients with all kinds of physical and mental health related needs to remain comfortable and independent in the dignity of their own homes.
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Care Provided by Home Instead (Hemel Hempstead & Chilterns)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38

Please contact us directly for further prices, including live in care and night care.

These prices are only a guideline, please contact Home Instead (Hemel Hempstead & Chilterns) to find out the exact price for your requirements.

Contact Home Instead (Hemel Hempstead & Chilterns) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Hemel Hempstead & Chilterns) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lorna Watson (Registered Care Manager)

Home Instead (Hemel Hempstead & Chilterns) Reviews (23)

9.5

Home Instead (Hemel Hempstead & Chilterns) has a Review Score of 9.5 (9.454) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Hemel Hempstead & Chilterns) has 23 reviews.

Overall Experience
  • 15
  • 8
  • 0
  • 0
  • 0
Date Published
  • 23
  • 6
  • 7
  • 7
  • 16
Reviewer Connection to Home Instead (Hemel Hempstead & Chilterns)
  • 11
  • 6
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Linda P (Daughter of Client) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Hemel Hempstead & Chilterns) are excellent with my mother. She is given full attention, kept safe and ably assisted with her showering needs. The carers are friendly and Mum loves them. (She has the main carer and another for when her main carer is away). As her daughter, I
am kept advised of any changes/concerns with Mum. The office staff/ reviews and feedback are superb. I am so pleased I found the company. They do exactly what mum needs and I feel reassured by their presence. I trust them implicitly and cannot thank them enough.
Reply from Linda Braddon, Registered Care Manager at Home Instead (Hemel Hempstead & Chilterns)Thank you very much for your wonderful feedback, your comments are most appreciated to us as a care company. We are happy that we can support Mum whilst living at home to maintain her independence. I will pass this feedback on to the office staff and Mum's caregivers. Thank you. Lin & the team
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison A (Daughter of Client) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have always been friendly and willing to meet our requests.
The carers who attend to my mother's needs are patient, professional and have a good sense of humour.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah D (Friend of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbor who is registered blind was finding it very difficult to cope on her own at home. As i had heard good reports of Home Instead Senior Care suggested she should inquire about their care. She has been very satisfied with her carer who calls on her 3 days a week. The carers does her
cleaning, helps her in the shower and takes her shopping.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.454)

Overview of Review Score

The Review Score of 9.5 (9.454) out of 10 for Home Instead (Hemel Hempstead & Chilterns) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Home Instead (Hemel Hempstead & Chilterns) is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) ) ÷ 41 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Hemel Hempstead & Chilterns) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Lorna

Lorna Watson

Job Title: Registered Care Manager Joined: 2013

After leaving school I took on the role of a part time private carer for a disabled gentleman. During this time I built a passion for care, and found great reward from watching how my efforts made a difference in the quality of life my client received. It was from there that I decided to take my experience further and to work within the community at Home Instead. I have loved working for Home Instead and over the years I have progressed my career to become Registered Care Manager. I have completed various training courses, but my biggest achievement is my Level 5 Diploma in Health and Social Care.


I hope to pass on my passion and enthusiasm to other Care Professionals through the help and support I offer them.


In my spare time I enjoy reading, going to the cinema and spending time with my husband and son.

Sarah

Sarah Wildman

Job Title: Head Of New Services Joined: 2020

I have worked in the care sector both private and NHS for 26 years, during which time I have worked in many roles: from Carer, Scheduler, Trainer, Compliance Officer, to Care Manager. I have loved the variety of roles in the different care and support sectors in which I have worked.


As a Manager in Domiciliary Care I have 6 years’ experience.


I have gained qualifications over the years NVQ level 2 & 3 in Direct and Acute care, Level 4 Leadership and Management Award; PTTLL- train the trainer, and trained in all mandatory subjects.


I have been very fortunate to have worked with inspiring people who have shared their skills and knowledge to support my professional development over the years.


My passion throughout my career has always been about providing quality care and a support service, which is why I joined Home Instead in February 2020 as their ethos and the company values absolutely reflect my own.


In my spare time it's home-life as Mum - I enjoy spending time with my two children, and days out with my family. I also like to attend charity events to raise money for Dementia UK and Alzheimer's Society.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Hemel Hempstead & Chilterns) to verify any information. View our terms and conditions. Home Instead (Hemel Hempstead & Chilterns) has an Enhanced Service - more info.