Home Instead (Watford)

Very happy with my carer. She is very helpful & kind. My freezer died yesterdat and she was so helpful in getting rid of the contents. So grateful that you sent her to me.

Thank you to all the team! Sadly my mum is now in a care home after a fall but should her health improve and she comes back to her address then I would definitely use Home Instead

Home Instead Watford have been providing care and supporting my Mum since March this year. We lost my Dad last year and Mum has suffered so many debilitating falls since then and has now been diagnosed with Alzheimer's. I don't live locally so finding Home Instead Watford has been a lifeline for both of us; the understanding and empathy from the office team and carers has been exceptional who always consider my Mum's opinions and feelings. Despite her reluctance to have care she is now having regular calls and really likes the ladies especially her drive outs or sometimes a coffee stop, it gives her a sense of independence. The team have all been such a great source of support and I feel that they genuinely care for Mum. We have had a few problems with her health too and both the ladies in the office and carers have gone out of their way to ensure Mum has the medical support she needs as well as safe home. I can't recommend HIW highly enough.

Home Instead Watford have been providing care for my Mum for the last couple of years. Initially she only needed a carer visit a couple of times a week, but more recently we have increased this to daily. They have been there to offer companionship, help her prepare an evening meal, and help her with any other daily tasks that she finds difficult. All of the carers that she has met have been lovely, very friendly and eager to help. And the office team have also been very helpful and flexible as Mum's needs have changed over time, in terms of both amending her care plan and suggesting ways that Mum can be better supported. The visits have definitely enhanced Mum's life over the last couple of years, and have enabled her to stay at home for longer than would otherwise have been possible. We wouldn't hesitate to recommend Home Instead to anyone else needing to arrange care for themselves or loved ones.

Home Instead Watford has been providing care for my 99-year old mother for several years. We started using the service for housekeeping/cleaning, to take the strain off my mother who was caring for my terminally ill father. She now has Alzheimer's and her care needs have increased. The Care Pros still provide a cleaning service, but also 3 x daily personal care & wellbeing visits...these cover all aspects of personal hygiene, medication, hydration, supervising lunchtime meals-on-wheels and very importantly company & social interaction - the list of tasks is VERY long. The Care Pros all have their own styles and they provide thoughtful, professional care day-in-day-out. They have relieved me of much work and worry. The Watford office team is excellent: dealing with emergency situations, last minute changes to the schedule/care needs and feeding back concerns raised by the care pros. Nothing is too much trouble, communication is great and I feel totally supported. Highly recommended.

I have received care from these carers over the 6 months I have been a client. Though three quite different characters have all treated me with respect, efficiency and friendship. We have enjoyed interesting conversations, and the time spent together each day has been well spent and cheerful.

Overall, the highest quality personalised care at home.

The office team again have been brilliant, very supportive of changing requirements. I would highly recommend Home Instead, thank you all.

If ever problems did arise I could always contact the office and things would get sorted, like getting extra cover for my dad when he came out of hospital on two occasions.

This just goes to show how caring the whole team were. Thank you and would highly recommend this team of carers to someone out there looking for help.

We have been delighted with Home Instead's services over the past year. Nothing is too much trouble for them, and Mum's regular carer was exceptional. I know Mum will miss her very much. We can't recommend this company highly enough.

Thank you and would highly recommend.

It was a very worrying time when my husband came from hospital, having been there for five months, after having an extensive surgery that had left him with two stomas and permanently disabled. I realised that I would not be able to cope on my own and reached out to Home Instead Watford to see if they could help me. My husband was only 58 so the right carers had to be in place to enable a bit of banter but also to be strong with him and encourage physiotherapy and eating. The team that was sent in were fantastic and it was the same three carers the vast majority of the time. My husband actually started to look forward to seeing them and it gave me the respite I needed and time to do some other chores at home. We used the service for a few months until my husband could cope on his own. Thank you Home Instead Watford for being so amazing!

The Home Instead (Watford) team have been really fantastic, providing personalised and compassionate care for our step-mother who has dementia. Despite a lot of resistance from her - she has always been adamant that she will not have any help - the team's gentle and sensitive approach has meant that within a week of the care package starting she is happily accepting help, and is clearly enjoying the companionship of the carers. We have all been extremely impressed and would highly recommend this service.

Thanks - you are a great team.

Your coordinator was kind and showed understanding of our needs. The agency always informed us if there was any delay in carers' attendance.

Excellent and reliable care provided at a very difficult time. Should I require further assistance in the future I would not hesitate to call for the services of Home Instead.

Carers have been excellent. Always provided professional care with compassion.

Home Instead found the correct carer in terms of skill and personality to suit the needs of my wife at this particular moment.

My mum was cared for by the Watford Team from Oct 2019 to Oct 2020. Whilst Professionalism in Care is expected, it is the manner in which the team delivered that Care which was such a joy for us. Mum had been blind for 4 years and had become extremely hard of hearing so to allow her to remain within an environment which she knew well and was comfortable in was a blessing. The team assessed her needs and made detailed plans for her daily morning care. These plans were always well understood by each member of the team that came for mum's care. Handover from one team member to others as the need arose was always done in person and the new team member was introduced to us and to mum so that there was full continuity. Each team member was friendly, chatty and created a 'bond' between themselves and mum. It was this 'bond' of friendship that mum cherished and gave us immense peace of mind. Towards the end, they were looking after mum twice a day and were always flexible. Thank you!

My father and I have been very happy with the care he has received over the last 18-months. He speaks very fondly of his carers, and it is great that the same small group visited him as this allowed him to build a relationship with them. They have all been kind and patient with him and have left me notes on shopping and personal items he required, which helped me a lot. I have been impressed by the carers' professionalism and appreciate it has been especially challenging for them to deliver care during the current covid19 pandemic. Their support has enabled him to stay in his own home for longer, and I am grateful for this.