Home Instead (Watford)

Odhams Industrial Estate, (Asda, Unit 11), St Albans Road, Watford WD24 7RT
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9.5 61 Reviews
  • Home Instead (Watford), Watford
Home Instead (Watford) feel passionately about changing the face of ageing, looking to maintain professional and respectful care-in-the-home services that support dignity and independence as well as health and well-being.

The provider chooses their carers carefully, looking to provide qualified but friendly individuals that clients feel comfortable putting their faith in. A positive impact in the Watford community has successfully built up an impressive reputation locally.
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Care Provided by Home Instead (Watford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £34
  • Weekly Live-in Care Fees: £1785 – £2019

These prices are only a guideline, please contact Home Instead (Watford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahdi Kazemzadeh (Director/Owner)

Home Instead (Watford) Reviews (61)

9.5

Home Instead (Watford) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Watford) has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Watford)
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Total of 61, showing 1-20
Review from Gail S (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Watford have been providing care and supporting my Mum since March this year. We lost my Dad last year and Mum has suffered so many debilitating falls since then and has now been diagnosed with Alzheimer's. I don't live locally so finding Home Instead Watford has been a lifeline for both
of us; the understanding and empathy from the office team and carers has been exceptional who always consider my Mum's opinions and feelings. Despite her reluctance to have care she is now having regular calls and really likes the ladies especially her drive outs or sometimes a coffee stop, it gives her a sense of independence. The team have all been such a great source of support and I feel that they genuinely care for Mum. We have had a few problems with her health too and both the ladies in the office and carers have gone out of their way to ensure Mum has the medical support she needs as well as safe home. I can't recommend HIW highly enough.
Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. It means the world to us to know that your mum is feeling more comfortable with her visits and even enjoying her outings and coffee stops. Building trust and helping her keep that sense of independence is exactly what we hope to achieve. We're also so glad that you feel supported too - caring for families is just as important to us as caring for our clients. Please know we'll continue to be here for both you and your mum every step of the way.

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Review from Sarah P (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Watford have been providing care for my Mum for the last couple of years. Initially she only needed a carer visit a couple of times a week, but more recently we have increased this to daily. They have been there to offer companionship, help her prepare an evening meal, and help her with
any other daily tasks that she finds difficult. All of the carers that she has met have been lovely, very friendly and eager to help. And the office team have also been very helpful and flexible as Mum's needs have changed over time, in terms of both amending her care plan and suggesting ways that Mum can be better supported. The visits have definitely enhanced Mum's life over the last couple of years, and have enabled her to stay at home for longer than would otherwise have been possible. We wouldn't hesitate to recommend Home Instead to anyone else needing to arrange care for themselves or loved ones.
Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're delighted to hear that our carers have made a positive difference to your Mum's life and helped her stay at home comfortably.It means a lot to know that both our carers and office team have been able to support you through the changes in her needs. Your recommendation is truly appreciated.

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Review from Ann S (Daughter of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Watford has been providing care for my 99-year old mother for several years. We started using the service for housekeeping/cleaning, to take the strain off my mother who was caring for my terminally ill father. She now has Alzheimer's and her care needs have increased. The Care Pros still
provide a cleaning service, but also 3 x daily personal care & wellbeing visits...these cover all aspects of personal hygiene, medication, hydration, supervising lunchtime meals-on-wheels and very importantly company & social interaction - the list of tasks is VERY long. The Care Pros all have their own styles and they provide thoughtful, professional care day-in-day-out. They have relieved me of much work and worry. The Watford office team is excellent: dealing with emergency situations, last minute changes to the schedule/care needs and feeding back concerns raised by the care pros. Nothing is too much trouble, communication is great and I feel totally supported. Highly recommended.
Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're honoured to support your mother and your family, and it's wonderful to hear that our Care Professionals and office team have made a positive difference. Your feedback means a great deal to us, and we're committed to continuing the high standard of care you've come to rely on.Warm regards,The Home Instead Watford Team

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Review from D B (Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received care from these carers over the 6 months I have been a client. Though three quite different characters have all treated me with respect, efficiency and friendship. We have enjoyed interesting conversations, and the time spent together each day has been well spent and cheerful.
Reply from Stephanie Turner, Recruitment Manager at Home Instead (Watford)

Thank you for your kind words and wonderful review. We are so glad to hear the time you spend with your care professionals is full of friendship, and meaningful conversations. Thank you for trusting Home Instead Watford to support you.

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Review from Janette M (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Watford have been providing care for my 91-year old father for a year now. Dad has Alzheimer's and his lovely team of Care Pros take him out every afternoon to a local cafe for a change of scene, a short walk and meeting up with his friends. The carers have all taken the trouble to get
to know Dad and his life story. They understand his sense of humour, always have a laugh with him and sometimes I even receive photos of Dad happily out & about in the cafe or park - really enjoying life!
On the day the carers started 12 months ago, I think my blood pressure dropped by about 40 points: as an only child, still working and living a fair distance away, I had been so worried about him not coping with personal care, shopping, eating and keeping hydrated.
The office team are always very responsive, flexible about extra tasks such as driving Dad to family events or GP appointments and no small detail is too much trouble.
Overall, the highest quality personalised care at home.
Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. It is a privilege to support your Father and we're so pleased to hear how much he's enjoying his time out with our Care Professionals. Your trust means the world to us, and we're always here to help however we can.

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Review from Alison J (Daughter of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving help and care from Home Instead Watford for nearly three years, the care provision from the whole team has been excellent. The care professionals have been fantastic, always very friendly, professional, caring and instinctive to my mother's needs. The dedication from Mum's
main carers have been exceptional, providing outstanding care and support.
The office team again have been brilliant, very supportive of changing requirements. I would highly recommend Home Instead, thank you all.
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Review from Carole S (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Home Instead Watford for 15 months. I was so pleased that my elderly parents were being taken care of as I was living 100 miles away in Kent. Lovely ladies, very professional and nothing was too much bother. They actually made an effort to get to know them.
If ever problems did arise I could
always contact the office and things would get sorted, like getting extra cover for my dad when he came out of hospital on two occasions.


My mum was so reluctant and adamant she didn't want carers but when they moved to Kent to be nearer to me she was quite upset to be leaving them.
This just goes to show how caring the whole team were. Thank you and would highly recommend this team of carers to someone out there looking for help.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for your lovely review about the Care Professionals and Office team - I will make sure this wonderful feedback gets passed on to the team. We hope Mum is settling in well in Kent.

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Review from T T (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with Home Instead's services over the past year. Nothing is too much trouble for them, and Mum's regular carer was exceptional. I know Mum will miss her very much. We can't recommend this company highly enough.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you Tracey for your kind review. Always so lovely to hear positive feedback about our Care Professionals and the service we provide.

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Review from Adrienne G (Daughter of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the service that Home Instead Watford have been providing for my mum and dad. We have been using them for the past two or three years to care for my dad who is now 94 and partially sighted and very frail. My mum as his carer has recently had an operation and we needed some
extra help over her six weeks recovery. The carers have been very kind and helpful and the administration team have worked really hard to make sure that we had carers in place for meal times and when needed.
Thank you and would highly recommend.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. I will pass it on to the team. Kind Regards

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Review from Tiffany B (Wife of Client) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very worrying time when my husband came from hospital, having been there for five months, after having an extensive surgery that had left him with two stomas and permanently disabled. I realised that I would not be able to cope on my own and reached out to Home Instead Watford to see if they
could help me. My husband was only 58 so the right carers had to be in place to enable a bit of banter but also to be strong with him and encourage physiotherapy and eating. The team that was sent in were fantastic and it was the same three carers the vast majority of the time. My husband actually started to look forward to seeing them and it gave me the respite I needed and time to do some other chores at home. We used the service for a few months until my husband could cope on his own. Thank you Home Instead Watford for being so amazing!
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for such a lovely review. The team really enjoyed visiting your husband and still ask about him all the time. I will pass your feedback on to them. Kind Regards.

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Review from Lois B (Daughter of Client) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead (Watford) team have been really fantastic, providing personalised and compassionate care for our step-mother who has dementia. Despite a lot of resistance from her - she has always been adamant that she will not have any help - the team's gentle and sensitive approach has meant that
within a week of the care package starting she is happily accepting help, and is clearly enjoying the companionship of the carers. We have all been extremely impressed and would highly recommend this service.
Reply from Tracy Pitt, Ops Manager at Home Instead (Watford)

Thank you so much for taking the time write such a wonderful review. We are very proud of our amazing care professionals. I will make sure your feedback is passed on to all our team. Kind Regards.

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Review from Pat F (Daughter of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous response from Home Instead, when my Mother was taken ill, on a Sunday evening, whilst I was out of the country. The team are so dedicated to their clients and they sorted out cover and all-night care (involving 2 other Caregivers). I cannot tell you how much this meant to my Mother and myself.
Thanks
- you are a great team.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for taking the time write such a wonderful review. We are very proud of our amazing care professionals. I will make sure your feedback is passed on to all our team. Kind Regards.

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Review from Peter B (Wife of Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency Home Instead provided a warm and trusting service. Carers were excellent and displayed empathy towards my husband, especially his main carer who was always happy and smiling.
Your coordinator was kind and showed understanding of our needs. The agency always informed us if there was any
delay in carers' attendance.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your lovely review. We are delighted to hear that our service was excellent and met your husbands needs.

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Review from M M (Next of Kin) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and reliable care provided at a very difficult time. Should I require further assistance in the future I would not hesitate to call for the services of Home Instead.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you very much for your review. We are so glad that you found us to be reliable.

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Review from C D (Son of Client) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have been excellent. Always provided professional care with compassion.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review, we have wonderful carers and I am so pleased to get your feedback.

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Review from Rony S (Husband of Client) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead found the correct carer in terms of skill and personality to suit the needs of my wife at this particular moment.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your 5-star review Rony. We hope your wife is continuing to make a full recovery.

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Review from Nergish D (Daughter of Client) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was cared for by the Watford Team from Oct 2019 to Oct 2020. Whilst Professionalism in Care is expected, it is the manner in which the team delivered that Care which was such a joy for us. Mum had been blind for 4 years and had become extremely hard of hearing so to allow her to remain within
an environment which she knew well and was comfortable in was a blessing. The team assessed her needs and made detailed plans for her daily morning care. These plans were always well understood by each member of the team that came for mum's care. Handover from one team member to others as the need arose was always done in person and the new team member was introduced to us and to mum so that there was full continuity. Each team member was friendly, chatty and created a 'bond' between themselves and mum. It was this 'bond' of friendship that mum cherished and gave us immense peace of mind. Towards the end, they were looking after mum twice a day and were always flexible. Thank you!
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. We are so glad that we were able to be such a source of support and reassurance for you and your mum.

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Review from David M (Son of Client) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and I have been very happy with the care he has received over the last 18-months. He speaks very fondly of his carers, and it is great that the same small group visited him as this allowed him to build a relationship with them. They have all been kind and patient with him and have left me
notes on shopping and personal items he required, which helped me a lot. I have been impressed by the carers' professionalism and appreciate it has been especially challenging for them to deliver care during the current covid19 pandemic. Their support has enabled him to stay in his own home for longer, and I am grateful for this.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for taking the time to write such a brilliant review. We are very proud of the excellent care our team has provided to your father.

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Review from M K (Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first time I have needed to use carers so have no means of comparison. I have found the company very efficient always phoning back to answer questions. The carers were always punctual, kind and thoughtful. They have become friends. I trust them to take care of me.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

We are pleased that we have been able to assist you.

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Review from K M (Daughter of Client) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was able to assist with urgent night care at short notice.
The carer was experienced and extremely caring/helpful.
Highly recommend.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your review, we are glad we were able to help at short notice and give you some needed respite.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Home Instead (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Home Instead (Watford) is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Watford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Mahdi

Mahdi Kazemzadeh

Job Title: Manager Joined: 2023

Director and Manager of Home Instead Watford

Kelly

Kelly Lavelle

Job Title: Lead Care Manager Joined: 2023

Kelly Lavelle is an experienced and compassionate Lead Care Manager dedicated to providing high-quality, person-centred care. With a strong background in home care and team leadership, she ensures clients receive respectful, tailored support while guiding her team with empathy and professionalism. Kelly is passionate about making a positive difference in people’s lives every day.

Stephanie

Stephanie Turner

Job Title: Business Development Manager Joined: 2023

Stephanie Turner is a dedicated Business Development Manager with a passion for expanding access to quality home care. With a strong background in healthcare and client relations, she focuses on building lasting partnerships, supporting growth, and ensuring families find the right care solutions. Stephanie is driven by a commitment to excellence and making a meaningful impact in the community.

Frequently Asked Questions about Home Instead (Watford)

What Type of Services does Home Instead (Watford) offer?

Home Instead (Watford) offers Home Care.

How many Carers does Home Instead (Watford) employ?

Home Instead (Watford) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Watford) to verify any information. View our terms and conditions. Home Instead (Watford) has an Enhanced Service - more info.