Home Instead (Watford)

Due to limited mobility, helped with washing, shaving, food preparation, newspaper etc.

The Home Instead team have provided regular care for me for over four years now. The carers are carefully chosen to suit the clients as far as possible and they are introduced to the family before starting. The carers and the Home Instead team become part of the family. The care provided is wide ranging and, apart from preparing meals and helping with daily chores, their company is the most valuable aspect of their role. It is lovely to see a friendly face and to chat about life. We like the fact that the carers do not wear a uniform, so attention is not drawn to the vulnerability of the clients. We loved the family feeling we experienced at the fabulous afternoon tea last year for all clients, carers and families to attend.

I have had a few weeks in care homes and my experience of living with Home Instead Senior Care (Watford) carers compares very favourably. It gives me a feeling of independence together with strong support when I need it.

This is the first time I have met the carers of this care provided and I must admit I am very impressed. My sister seems more relaxed and happier than I have seen her in the past three years. The carers are happy and most willing to give all the help they can sometimes when circumstances are difficult. I would have no hesitation in recommending this care company.

Thank you for making this so easy for us.

My mother in law has dementia but the carer has managed to make her accepting of help and there is a good routine. We are thankful for Home Instead's help.

My main carer is very good indeed. I came from another agency to be with her. The carers provided when she is off are usually pretty good, some better than others. Apart from the increase in hourly charges, things are good, but the fees now are really too high.

I Cannot thank them enough for making me relaxed with someone else helping me look after my mum. Thank you.

We have found Home Instead to be very considerate and attentive in their care and professional in their management and administration. They have been very responsive to our changing needs.

The carers have also been proactive in addressing problems with continence and have helped the family adapt the care regime to suit.

I have been a client of Home Instead Senior Care (Watford) for over 3 years and have always found the service excellent, empathetic, sympathetic and sensitive. I have appreciated the continuing enabling and support with the carers who have all been exceptionally kind and efficient.

I would have no hesitation in recommending this agency to other people.

The agency have provided regular, reliable and appropriate companions to spend time with my mother.

Since November 2015, when my mother started her care with Home Instead, we have been very satisfied with the level of help. Her carers have been splendid and we would be keen to recommend Home Instead to friends if they needed similar care.

They match the caregiver to client well. My caregiver is always on time. Home Instead always provide cover when my main carers are not available. They do regular reviews. The office is good if I have a query.

From the first phone call, my mind was put at rest. They understood my requirements and the appointment was made for an assessment to match my mother with a carer. My first meeting allayed all my fears. This company provided continuity of care with carers who empathised with their clients. My mother had a rota of 3 carers who interact with her and also help with light housework. The improvement in my mother is wonderful to see. She loves the carers who attend her and has a laugh and a joke with them. I would recommend Home Instead to anybody.

My mother has been receiving care from Home Instead for 2/3 years now. The care has been excellent and if rarely, my mother has not liked a carer, they have been replaced with no bother whatsoever. The carers are kind, helpful and a great comfort to my mother.

They look after her completely, putting her to bed, getting her up, cleaning the house, cooking her meals, giving her pills and ordering them for her. I cannot fault this company, they go above and beyond their care and duty. I couldn't contemplate using another company because this one is a hard act to follow.

The care of my husband's Parkinson's has made life much easier for both my husband and myself. My husband is washed, dressed and shaved and helped to move from the bedroom with his zimmer frame to the bathroom and then to an armchair in the lounge. The routine is repeated in reverse in the evenings. His hospital bed is adjusted in height to make it easier for him to move. The carers of various ages are helpful and kind.

Throughout the time Home Instead and carers have looked after my father, we have experienced nothing but consistency of care, compassionate understanding of father's needs, recognition of his deteriorating capacity and adjustment of service appropriate to his condition, and unwavering support. On both an emotional and a practical level. I genuinely have no idea how I could have managed dad at home without their assistance in many ways. Dad's carers became the family we do not have.

Home Instead are a very well run business employing caring support staff and care givers. Every effort was made to make mum comfortable at all times. Not all care givers could cope with my mum's dementia. I'm sure Home Instead will provide ongoing training to office staff and care givers in the future following lessons learnt with my mum.