Home Instead (Watford)

Odhams Industrial Estate, (Asda, Unit 11), St Albans Road, Watford WD24 7RT
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9.5 61 Reviews
  • Home Instead (Watford), Watford
Home Instead (Watford) feel passionately about changing the face of ageing, looking to maintain professional and respectful care-in-the-home services that support dignity and independence as well as health and well-being.

The provider chooses their carers carefully, looking to provide qualified but friendly individuals that clients feel comfortable putting their faith in. A positive impact in the Watford community has successfully built up an impressive reputation locally.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £34
  • Weekly Live-in Care Fees: £1785 – £2019

These prices are only a guideline, please contact Home Instead (Watford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahdi Kazemzadeh (Director/Owner)

Home Instead (Watford) Reviews (61)

9.5

Home Instead (Watford) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Watford) has 61 reviews.

Overall Experience
  • 46
  • 14
  • 1
  • 0
  • 0
Date Published
  • 61
  • 5
  • 5
  • 6
  • 55
Reviewer Connection to Home Instead (Watford)
  • 24
  • 14
  • 12
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Lorna M (Daughter of Client) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency is easy to deal with, attentive, concerned and polite. The staff are very keen to help and cooperate as much as possible and always call you back to keep you updated. The customer service is very good and accommodate requests whenever possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Home Instead (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Home Instead (Watford) is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Watford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (3)

Mahdi

Mahdi Kazemzadeh

Job Title: Manager Joined: 2023

Director and Manager of Home Instead Watford

Kelly

Kelly Lavelle

Job Title: Lead Care Manager Joined: 2023

Kelly Lavelle is an experienced and compassionate Lead Care Manager dedicated to providing high-quality, person-centred care. With a strong background in home care and team leadership, she ensures clients receive respectful, tailored support while guiding her team with empathy and professionalism. Kelly is passionate about making a positive difference in people’s lives every day.

Stephanie

Stephanie Turner

Job Title: Business Development Manager Joined: 2023

Stephanie Turner is a dedicated Business Development Manager with a passion for expanding access to quality home care. With a strong background in healthcare and client relations, she focuses on building lasting partnerships, supporting growth, and ensuring families find the right care solutions. Stephanie is driven by a commitment to excellence and making a meaningful impact in the community.

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