Home Instead (Watford)

Odhams Industrial Estate, (Asda, Unit 11), St Albans Road, Watford WD24 7RT
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9.5 63 Reviews
  • Home Instead (Watford), Watford
Home Instead (Watford) feel passionately about changing the face of ageing, looking to maintain professional and respectful care-in-the-home services that support dignity and independence as well as health and well-being.

The provider chooses their carers carefully, looking to provide qualified but friendly individuals that clients feel comfortable putting their faith in. A positive impact in the Watford community has successfully built up an impressive reputation locally.
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Care Provided by Home Instead (Watford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £34
  • Weekly Live-in Care Fees: £1785 – £2119

These prices are only a guideline, please contact Home Instead (Watford) to find out the exact price for your requirements.

Contact Home Instead (Watford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Watford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mahdi Kazemzadeh (Director/Owner)

Home Instead (Watford) Reviews (63)

9.5

Home Instead (Watford) has a Review Score of 9.5 (9.472) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Watford) has 63 reviews.

Overall Experience
  • 48
  • 14
  • 1
  • 0
  • 0
Date Published
  • 63
  • 2
  • 7
  • 7
  • 56
Reviewer Connection to Home Instead (Watford)
  • 24
  • 15
  • 13
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Pippa (Daughter of Client) published on 2 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
We worked with Home Instead to support my mother and father during what turned out to be the final 18 months of their life. My mother had terminal cancer, and my father had end stage COPD. They were both sound of mind, but living in a 3 story house was challenging, and keeping on top of it became impossible
as my mother dealt with some aggressive treatments.


We went to Home Instead after being recommended by a friend who works in social services in the area, and some research online. They sent us the most wonderful carer, who became a friend to mum and dad, and indeed to us children. She gave us peace of mind that mum and dad had the support they needed. She became such a friend that she actually attended both funerals. I think she was one of a kind - a carer by calling. She shown professionalism and kindness, treating my parents with great love and care.


The team at the office were always friendly and supportive, and did their best to met all our needs throughout the process

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill H (Stepdaughter of Client) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A social worker suggested Home Instead because we wanted the same person coming on a regular basis in the afternoons to provide companionship for our 87 year old stepmother who lived alone. Home Instead dealt with our request efficiently and found someone suitable who was reliable and punctual. Unfortunately,
my stepmother deteriorated and is now in a nursing home, however, we were pleased with the service provided and would recommend Home Instead.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorna M (Daughter of Client) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency is easy to deal with, attentive, concerned and polite. The staff are very keen to help and cooperate as much as possible and always call you back to keep you updated. The customer service is very good and accommodate requests whenever possible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Home Instead (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Home Instead (Watford) is calculated as follows: ( (34 Excellents x 5) + (5 Goods x 4) ) ÷ 39 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Watford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (7)

Mahdi

Mahdi Kazemzadeh

Job Title: Director Joined: 2017

I joined Home Instead in 2017, and I am very passionate about delivering person-centred and relationship-led care to clients. I see our role in the office as providing a service to clients, but also supporting our care professionals to be the best they can be.

Carly

Carly Scott

Job Title: GM and Group Registered Manager Joined: 2019

I started in care due to the flexibility with young children, but over time, I have progressed to GM and Group Registered Manager. I'm grateful for the opportunities I have been given over the past 5 years. I LOVE my job, I love the different tasks, I love the variety.

Kelly

Kelly Lavelle

Job Title: Care Manager Joined: 2023

Kelly Lavelle is an experienced and compassionate Lead Care Manager dedicated to providing high-quality, person-centred care. With a strong background in home care and team leadership, she ensures clients receive respectful, tailored support while guiding her team with empathy and professionalism. Kelly is passionate about making a positive difference in people’s lives every day.

Stephanie

Stephanie Turner

Job Title: Commercial Manager Joined: 2023

When you reach out to us, I'm often the first voice you'll hear. I have a genuine passion for helping families navigate their care options, and I am deeply involved in building strong relationships within our local community.

Lena

Lena Gumble

Job Title: Care Manager Joined: 2018

I bring compassion and real knowledge to every client's care journey. Working closely with families and Care Professionals, I create care plans that truly fit each client's life, personality, and preferences. I'm passionate about helping people age with dignity.

Kelly

Kelly Tidiman

Job Title: Trainer Joined: 2023

I focus on ensuring our Care Professionals are confident and ready for anything. Delivering our award-winning training with bundles of energy and empathy, I equip them with the skills they need to do their best work and support their growth from day one.

Sophie

Sophie Minards

Job Title: Care Manager Joined: 2023

My main focus is connection and consistency. I work closely with our clients and their families to build trust and ensure every visit is meaningful. My down-to-earth nature helps put everyone at ease, and I am always here to support our team with advice and encouragement.

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