Home Instead (Watford)

Odhams Industrial Estate, (Asda, Unit 11), St Albans Road, Watford WD24 7RT
Review Us
9.3 60 Reviews
  • Home Instead (Watford), Watford
Home Instead (Watford) feel passionately about changing the face of ageing, looking to maintain professional and respectful care-in-the-home services that support dignity and independence as well as health and well-being.

The provider chooses their carers carefully, looking to provide qualified but friendly individuals that clients feel comfortable putting their faith in. A positive impact in the Watford community has successfully built up an impressive reputation locally.
Show Home Instead (Watford) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £34
  • Weekly Live-in Care Fees: £1785 – £2019

These prices are only a guideline, please contact Home Instead (Watford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mahdi Kazemzadeh (Director/Owner)

Home Instead (Watford) Reviews (60)

9.3

Home Instead (Watford) has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead (Watford) has 60 reviews.

Overall Experience
  • 45
  • 14
  • 1
  • 0
  • 0
Date Published
  • 60
  • 4
  • 4
  • 5
  • 55
Reviewer Connection to Home Instead (Watford)
  • 23
  • 14
  • 12
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 21-40
Review from Angie G (Daughter of Client) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the team at Watford. We found ourselves in a sticky situation as our previous care provider gave us 4 days notice in which to find alternative care for our Mum who is 85 and has dementia. The manager of the carers immediately realised how tricky our situation was and
with a real sense of urgency pulled out the stops not only to provide cover but to ensure that the team members were a good match for Mum's personality and individual situation.
Our two main carers provided not only care but friendship and lots of laughter and we have no hesitation in recommending Home Instead Senior Care (Watford) to anyone needing care services for their loved ones.
Many thanks to the whole team for everything you did to ensure Mum was well cared for and happy!
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Dear Angie, what a wonderful review. Thank you so much for taking the time to write it. I will pass this onto the team and in particular the carers who were very fond of mum. Best wishes, Alexis.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann M (Sister-in-law of Client) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old sister-in-law has been receiving excellent care from Home Instead for a number of years.
She is a very independent lady but gets on very well with her carer and feels comfortable and safe.
When my daughter in law needed to go on holiday but needed care for her terminally ill mother
I recommended she contact Home Instead in Winchester.
Given the short time scale to arrange assistance the response was both immediate and positive.
The family enjoyed their holiday and mother was very relaxed and happy with her carer.
Reply from Alexis Neighbour at Home Instead (Watford)

Thank you for your lovely review Ann - we are so glad that Home Instead has been able to assist your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A F (Son of Client) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care provided by the carer, she is extremely capable and exceptionally friendly. We have also greatly supported by the local management team, who are very responsive to our needs. Of particular importance is client-centred care, keeping to one main carer and flexibility. Our present carer
fulfils all the requirements, as supported by her management team, so we remain very grateful to Home Instead Senior Care (Watford).
Reply from Alexis Neighbour at Home Instead (Watford)

Thank you so much for your comments. Consistency of carers is so important and we are really glad that we have matched so well for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Client) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything requested is done to a high standard. It is good to start the day with such cheerful, pleasant people.
Reply from Alexis Neighbour at Home Instead (Watford)

Thanks for a lovely review. We really appreciate you taking the time to give us this feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H T (Daughter of Client) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers from Home Instead are punctual, well trained and supportive and Mum rarely feels rushed. It's a big relief for my Sister and me to know that Mum now has reliable carers to get her up and put her to bed at night.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter B (Son of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The 2 people they send to take Mum out have been great, they've been very caring about my mother and the overall experience has been great.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you, Peter, for your review. Our CAREGivers really enjoy taking your mum out.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M Y (Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead was highly recommended by a friend of my daughter's. The company has certainly lived up to expectations. I have one of two bright, cheerful helpers daily. They are punctual, work hard and seem to know more about my needs than I do myself! I live alone and am set in my ways, so it could
have been a little difficult. However, the carers I have been assigned are not in the least intrusive, in fact, they have already become my friends.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for your fantastic review, A M Y. Our CAREGivers thoroughly enjoy their visits with you and we are so pleased to hear you’re so happy.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul F (Son of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service by very caring staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Husband of Client) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used this care agency for companion care for my wife who has dementia. Earlier this year personal care has been added. The carers are excellent, good time keeping and professional. they are trustworthy to be left alone with my wife in the house.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M T (Daughter of Client) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This agency is very flexible and proactive in my mothers care. The ladies that look after her are kind, compassionate and go out of their way to help my mum and me too if I cannot do something for her myself. Thank you to all the team!


I am so grateful you are all there for my lovely mum, she still

has her sense of humour, so she can still show off her wit and the ladies seem to enjoy that too!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris R (Son of Client) published on 6 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 90-year-old mother has been cared for by this great team of professionals for some years now. I believe that their contribution to Mums daily communication with the outside world has reduced the onset of any more serious deterioration in her faculties. Earlier this year when incontinence became
an issue, I was able to meet with the care team who proposed a change to the way Mums care would be provided. This has ensured that Mum no longer suffers the indignity of being soiled in the manner that had been happening. In fact, I'd say that the new routine has cured the problem and given Mum a new lease of life by being visited in the middle of the day eating a hot meal and having great dialogue for an hour breaking up the isolation otherwise experienced. I'd like to take this opportunity to thank the whole team for such beautiful treatment and concern for our mother and hope they can be with her for as long as needed.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

What a wonderful review Chris - thank you! Our carers love spending time with your mum. I am so pleased that we were able to respond quickly to your mum's changing needs and most importantly that it had such a positive impact.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane R (Daughter of Client) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are reliable and the office will let you know of any changes as to who is coming, which my father appreciates. We appreciate the care provided as we live at a distance but are reassured by the reliability and professionalism of the carers. They notice what needs doing before being asked and
are always polite and respectful.


My father looks forward to carers visits and always tells me what their families are doing - so they have time to chat too, which is important.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. We understand that reliability is so important and we are delighted that you are reassured that we offer professional and quality care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Client) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a full-time carer and my partner suffers from Parkinsons and dementia so I needed someone for one evening per week.
The Home Instead sitter was exactly who we were looking for. Profesional, friendly, caring and understanding. We really couldn't have asked for anyone better.
It was wonderful (and
also reassuring) to know that you didn't have to worry about anything.
Thank you Home Instead and all the staff.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your review. We are so pleased that we were able to provide you with peace of mind whilst caring for your partner. Our carer really enjoyed spending time with him.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia N (Client) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using Home Instead at Watford, both for my husband's care, and latterly my own, for over six years.


My husband (now 88) had to get out of bed, bathed and dressed every day for some 18 months before going into a nursing home.


I (now 83) am living alone and crippled but Home Instead

assist with shopping, laundry, cleaning etc a few hours a week. Their staff are bright, helpful and their office staff are excellent.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your lovely review Mrs N - I know your regular Care Giver really enjoys her visits with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Wife of Client) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We look forward to seeing the carers, they always arrive promptly and greet me with a smile.
Any changes to care are notified and all carers who visit, know us.
They bring happiness and if my husband is feeling down they perk me up.
We look forward to seeing them every day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Daphne E (Client) assisted by family/friend published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After suffering a stroke in 2012 I spent 9 months in and out of hospital and rehab. When I came home in 2013 I was unable to walk, underweight and could do very little for myself. Home Instead carers started to look after me (and still do) and I have not looked back! Their kindness and care helped me
to improve day by day. They recognised that I would be able to do a lot for myself as my strength improved to the point of getting me to walk again! I can now walk with a frame, use my stroke hand and do so much more for myself that seemed impossible to achieve when I initially came home. Home Instead Senior Care continues to provide me with a high-quality care service. They continue to encourage me to do things for myself, help me where needed, make me laugh a lot and go above and beyond expectations. Thank you very much, Home Instead Senior Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Daughter of Client) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very lucky to have two really excellent, regular carers. I cannot fault them, they are superb, very caring and have really got to know mum very well.
They are both completely reliable and we feel very happy, they relate to her so well. She still likes her independence, which they respect but
in turn, they know what she is not capable of and assist where necessary.
They liaise well between each other so nothing gets left undone.
Mum is extremely happy with her two regular carers and this is most important to us.
She looks forward to their visits.
Many thanks Home Instead.
Reply from Alexis Neighbour, Director at Home Instead (Watford)

What a wonderful review - thank you so much. I know that both our carers love the time they spend with your mum and they will be so delighted with this feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mr H (Client) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to limited mobility, helped with washing, shaving, food preparation, newspaper etc.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mrs H (Client) assisted by family/friend published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead team have provided regular care for me for over four years now. The carers are carefully chosen to suit the clients as far as possible and they are introduced to the family before starting. The carers and the Home Instead team become part of the family. The care provided is wide
ranging and, apart from preparing meals and helping with daily chores, their company is the most valuable aspect of their role. It is lovely to see a friendly face and to chat about life. We like the fact that the carers do not wear a uniform, so attention is not drawn to the vulnerability of the clients. We loved the family feeling we experienced at the fabulous afternoon tea last year for all clients, carers and families to attend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Muriel R (Client) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a few weeks in care homes and my experience of living with Home Instead Senior Care (Watford) carers compares very favourably. It gives me a feeling of independence together with strong support when I need it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Home Instead (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Home Instead (Watford) is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Watford) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (15)

Meet the Team (3)

Mahdi

Mahdi Kazemzadeh

Job Title: Manager Joined: 2023

Director and Manager of Home Instead Watford

Kelly

Kelly Lavelle

Job Title: Lead Care Manager Joined: 2023

Kelly Lavelle is an experienced and compassionate Lead Care Manager dedicated to providing high-quality, person-centred care. With a strong background in home care and team leadership, she ensures clients receive respectful, tailored support while guiding her team with empathy and professionalism. Kelly is passionate about making a positive difference in people’s lives every day.

Stephanie

Stephanie Turner

Job Title: Business Development Manager Joined: 2023

Stephanie Turner is a dedicated Business Development Manager with a passion for expanding access to quality home care. With a strong background in healthcare and client relations, she focuses on building lasting partnerships, supporting growth, and ensuring families find the right care solutions. Stephanie is driven by a commitment to excellence and making a meaningful impact in the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Watford) to verify any information. View our terms and conditions. Home Instead (Watford) has an Enhanced Service - more info.