Home Instead (East Herts and Uttlesford)

Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth CM21 9JX
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9.8 68 Reviews
  • Home Instead (East Herts and Uttlesford), Sawbridgeworth
Home Instead East Herts and Uttlesford is dedicated to quality care, in line with care regulations and carried out in a friendly manner that both clients and their loved ones can benefit from.

Guidance and support is offered throughout difficult decisions, with the aim being to find the best solutions, protecting both well-being and happiness.

Home Instead is a company that has quickly grown and expanded in the UK to become one of the most highly-regarded social care providers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Group/Owner

Person in charge

  • David Bassett (Director)

Home Instead (East Herts and Uttlesford) Reviews (68)

Total of 68, showing 1-20
9.8

Home Instead (East Herts and Uttlesford) has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years. Over all time Home Instead (East Herts and Uttlesford) has 68 reviews.

Overall Experience

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Date Published

68
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Review from D A (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service
and always just a phone call away . I highly recommend this branch of Home Instead .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your incredibly kind message. We are truly touched to hear that you felt supported and cared for during such an emotional and difficult time.It means a great deal to all of us at Home Instead East Herts to know that our team was able to provide comfort and care not only to your Father but to you as well. I will make sure that the two team members you mentioned receive your heartfelt praise-they will be very moved to know the positive difference they made.Providing compassionate, person-centred care is at the heart of everything we do, and it is always humbling to receive such genuine appreciation from the families we support.

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Review from M C (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and
i have extended this to 3 weeks .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for sharing your experience. We're really pleased to hear that your recovery has been going well and that our Live-In Carer has provided the support you needed during this important time.It means a lot to know you felt professionally cared for, attentively supported, and genuinely helped in every way. Extending your booking from two to three weeks is a real vote of confidence, and we're grateful for your trust.Wishing you continued strength and a smooth recovery-remember, we're always here if you need us again

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Review from L V (Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the ladies that have been helping me .They seem allways cheerful and helpful nothing is too much trouble. I have found it lovely to have someone to chat with and help with some chores that I used to do but am not able now .

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Review from Sam W (Son of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and courteous. My parents have been very satisfied with the level of care overall so far. The services you provided has given me a great deal of peace of mind knowing my parents are being looked after professionally.

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Review from Sean B (Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have no comments some the men are bit week.in terms of looking for sort I find the woman are better deal with person care when it comes to disability and personal care. In cheek for sorts.
It would be helpfully if asking if I need help.

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Review from M P (Husband of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Taken a little time to get the right team but now good. Difficult to get the visit times requested but hopefully this will improve
Overall a good start and I now have at least ten people that are always reliable friendly and do a very good job.

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Review from J B (Daughter of Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and reassured by the care my Mother has received, and the client support through the office.
There is a high number of staff and having a different person every day can be a little stressful for Mum - but they are well trained and professional.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words. We're really pleased to hear that you've felt happy and reassured by the care your mum is receiving, and that our office team has been supportive too - that means a lot to us.We completely understand how having different carers can feel unsettling, especially for someone who values consistency. While we do have a large team to ensure reliability and coverage, we always aim to strike a balance between flexibility and familiarity. Your feedback is really helpful and we'll definitely keep this in mind as we continue reviewing her care plan.

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Review from Diana A (Partner of Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Office always efficient and kind. Personal care last year very good and reliable. Ongoing home care the same -reliable and thoughtful. We have recommended H I to friends who have also found the service very good.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you've found our care team to be reliable, thoughtful, and kind - both in the past and in your ongoing support.It means a great deal to us that you've recommended Home Instead to friends, and even more so that they've had a positive experience too.We'll be sure to share your lovely comments with the team - they'll be chuffed!

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Review from Wendy C (Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful. When arranging visits they are flexible to my needs and provide extra care when needed.


I am provided with up-to-date information regarding visits and invoices.


I find the reviews helpful and informative.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words. We're delighted to hear that you find our team friendly, helpful, and flexible to your needs. Providing high-quality, personalised care is always our top priority, and it's wonderful to know that you feel supported-especially when extra care is needed. We're also pleased that the updates on visits and invoices have been helpful. Keeping you informed and reassured is an essential part of the service we aim to deliver. Thank you again for your feedback-it truly means a lot to us!

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Review from Pearl H (Wife of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by Home Instead, personal care, for a substantial time. We had previous experience of 2 other companies who, for varying reasons, were not good and, at times, caused my husband distress.


Since being with Home Instead [recommended to me by a friend], we have received

nothing but excellent service, not just from the carers who have become friends, but also from the staff.


The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity.


The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.


I frequently recommend this company to any one who I know is looking for good care for their loved ones..

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for your kind words. We're thrilled our carers and admin team have made a positive difference for your husband and you. Your recommendation means so much to us.

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Review from Winifred S (Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Home Instead for over 10 years during which time I have received excellent care and would recommend them to anyone who is need of care.
the care I receive from Carers is professional, kind and friendly. and if I have any queries or problems the management team are always
available and helpful.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead. We are truly honoured to have been supporting you for over 10 years. Your recommendation means a great deal to us, and we are delighted to know that our care has met your expectations in both professionalism and kindness. Our Care Professionals and management team work hard to ensure a consistently high standard of care, and its heartening to hear that you feel supported not only by those who visit you day-to-day but also by our office team whenever needed. Thank you once again for your continued trust. We look forward to continuing to support you in the years to come.

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Review from J B (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care, my mum really liked two members of the team and the manager made sure mum had those carers whenever possible. I would highly recommend this care service, it bought us peace of mind and bought mum care with dignity.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and recommendation. We're so pleased to hear that your mum felt comfortable and well cared for, and that the continuity of having her preferred carers made a difference. Providing care with dignity and peace of mind for families is exactly what we strive for every day. It means a lot to know that our team were able to support you and your mum in that way.

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Review from Stephen W (Nephew of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers feed, clean and generally take care of my aunt. They are friendly and reliable. The carers attend three times a day, so taking care of breakfast, lunch and dinner. Occaisionally the carer is asked to buy something from a local shop, which they do without trouble. They also arrange for
hair cuts and other personal needs.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for sharing this lovely feedback. We're delighted to hear that your aunt is receiving such attentive and compassionate care. It's wonderful to know the carers are not only reliable and friendly, but also go the extra mile - from preparing meals and assisting with personal care to helping with shopping and arranging appointments. Supporting clients with dignity and kindness is at the heart of what we do, and it's always rewarding to hear when that's reflected in our visits.

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Review from Adrian C (Son of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after our dad from 2018-2021 and currently look after mum. We are so pleased with the very efficient office staff that keep us up to date of any upcoming changes and alway try to keep our regular carers in our visits. The carers themselves are very friendly and the bond our mum has
with them is priceless. I have recommended Home instead on a number of occasions and will continue to do so.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and continued trust in Home Instead. It means a great deal to us that we were able to support your dad and are now caring for your mum. We're especially pleased to hear that our office team and carers have made such a positive impact. Building genuine, lasting relationships is at the heart of what we do, and knowing your mum has formed a meaningful bond with her carers is truly rewarding. Thank you also for recommending us-it's the highest compliment we could receive. We're here for you every step of the way.

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Review from Barry K (Son of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead to care for my father who had dementia in his 80s and later for my mother in her 90s after he died .
Throughout this period we have received excellent care which has been reviewed and modified as their needs changed over the years.
Both my brother and I live 200 miles away
from our parents home so having such a reliable and conscientious set of carers makes all our lives much less stressful.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for sharing your experience. I'm so glad our team could adapt to your parents' changing needs over the years and give you peace of mind from afar. I'll pass your kind words on to everyone involved.

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Review from T C (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for six months now. They always come in a timely manner. Home Instead are very adaptive to cover holidays if I am away. The staff are very kind, caring and attentive to my mother. My mother seems very happy when they are with her.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for your continued trust over the past six months. I'm glad our team's punctuality, flexibility during holidays, and caring approach have made your mother feel happy and well supported. I'll be sure to pass on your kind words to everyone.

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Review from Jeff B (Son of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Stansted in 2020 Home Instead have attended and cared for her in a most professional yet very caring manner. Two carers stand out particularly, for whom nothing was too much bother. As mothers dementia progresses unfortunately she can appear slightly unappreciative but I
can assure all the carers who attend her she is very grateful indeed as are we. Whilst we were away recently mother required a visit to the GP surgery. The carers arranged the consultation and took her to the appointment whilst keeping us fully informed as to what was going on.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words. We're delighted our team has been able to support your mother since 2020, and I'll pass your feedback on to the carers you mentioned. Please let us know if there's anything more we can do.

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Review from Janet D (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent . Have had experience of other care agencies and this company is streets ahead in terms of training and professionalism of carers, and reliability which is paramount - they will always ring even if they are running 10 minutes late and they have never let us down . My mother has lovely relationships
with those who care for her . I appreciate how diligent they are and how well managed the service is- they keep me in the loop and regularly discuss mums needs with me and how they can improve the service . They also hold events so that their clients can come together socially and offer extended services like footcare.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for your kind words! We're delighted our professional, reliable carers and clear communication have made a difference for you and your mum. We'll keep striving to provide excellent care and we're always here if there's anything more we can do.

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Review from W B (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers supplied have been lovely. They're doing tidying are providing support to Mum as well as supporting her around the house. She is happy with the ladies that have come out. Comms has been clear with any questions resolved quickly

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind feedback. We're really pleased to hear that your mum is happy with the care she's receiving and that the carers have been both supportive and attentive around the house. It's also great to know that communication has been clear and any questions have been quickly resolved - we always aim to provide a smooth and reassuring experience

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Review from L W (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for by Home Instead since 2019.
The level of care she has received has been excellent, her carers are friendly and nothing is too much trouble for them.
Mum recently had a stay in hospital, some of her regular carers were able to visit and help with feeding and companionship while
she was there, she was always very pleased to see them.
The office staff always try to accommodate my needs, very friendly and helpful.
Thank you, Home Instead.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thanks very much for your kind comments, will pass back to the team.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (East Herts and Uttlesford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Home Instead (East Herts and Uttlesford) is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 160 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Herts and Uttlesford) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

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David Bassett

Job Title: Director

Joined: 2008

Hi I am David Bassett, Director for Home Instead Senior Care here in the East Hertfordshire and Uttlesford office. My role includes the management of the day to day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.


I have worked in the social care sector since 1996, in nursing homes, local day centres and at our local regional college as an QCF Assessor.


In my previous roles i worked closely with people who suffered with mental health problems such as, Alzheimer's, learning difficulties and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3 and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.


I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind for all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.

Frequently Asked Questions about Home Instead (East Herts and Uttlesford)

What Type of Services does Home Instead (East Herts and Uttlesford) offer?

Home Instead (East Herts and Uttlesford) offers Home Care.

How many Carers does Home Instead (East Herts and Uttlesford) employ?

Home Instead (East Herts and Uttlesford) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Herts and Uttlesford) to verify any information. View our terms and conditions. Home Instead (East Herts and Uttlesford) has an Enhanced Service - more info.