Home Instead (East Herts and Uttlesford)
Allen House Business Centre, The Maltings, Station Road,
Sawbridgeworth
CM21 9JX
These prices are only a guideline, please contact Home Instead (East Herts and Uttlesford) to find out the exact price for your requirements.
Home Instead (East Herts and Uttlesford) has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years.
Over all time Home Instead (East Herts and Uttlesford) has 68 reviews.
5.0 out of 5
Thank you so much for your incredibly kind message. We are truly touched to hear that you felt supported and cared for during such an emotional and difficult time.It means a great deal to all of us at Home Instead East Herts to know that our team was able to provide comfort and care not only to your Father but to you as well. I will make sure that the two team members you mentioned receive your heartfelt praise-they will be very moved to know the positive difference they made.Providing compassionate, person-centred care is at the heart of everything we do, and it is always humbling to receive such genuine appreciation from the families we support.
5.0 out of 5
Thank you so much for sharing your experience. We're really pleased to hear that your recovery has been going well and that our Live-In Carer has provided the support you needed during this important time.It means a lot to know you felt professionally cared for, attentively supported, and genuinely helped in every way. Extending your booking from two to three weeks is a real vote of confidence, and we're grateful for your trust.Wishing you continued strength and a smooth recovery-remember, we're always here if you need us again
4.0 out of 5
4.0 out of 5
3.0 out of 5
4.0 out of 5
5.0 out of 5
Thank you so much for your kind words. We're really pleased to hear that you've felt happy and reassured by the care your mum is receiving, and that our office team has been supportive too - that means a lot to us.We completely understand how having different carers can feel unsettling, especially for someone who values consistency. While we do have a large team to ensure reliability and coverage, we always aim to strike a balance between flexibility and familiarity. Your feedback is really helpful and we'll definitely keep this in mind as we continue reviewing her care plan.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you've found our care team to be reliable, thoughtful, and kind - both in the past and in your ongoing support.It means a great deal to us that you've recommended Home Instead to friends, and even more so that they've had a positive experience too.We'll be sure to share your lovely comments with the team - they'll be chuffed!
5.0 out of 5
I am provided with up-to-date information regarding visits and invoices.
I find the reviews helpful and informative.
Thank you so much for your kind words. We're delighted to hear that you find our team friendly, helpful, and flexible to your needs. Providing high-quality, personalised care is always our top priority, and it's wonderful to know that you feel supported-especially when extra care is needed. We're also pleased that the updates on visits and invoices have been helpful. Keeping you informed and reassured is an essential part of the service we aim to deliver. Thank you again for your feedback-it truly means a lot to us!
5.0 out of 5
Since being with Home Instead [recommended to me by a friend], we have received
The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity.
The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.
I frequently recommend this company to any one who I know is looking for good care for their loved ones..
Thank you for your kind words. We're thrilled our carers and admin team have made a positive difference for your husband and you. Your recommendation means so much to us.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience with Home Instead. We are truly honoured to have been supporting you for over 10 years. Your recommendation means a great deal to us, and we are delighted to know that our care has met your expectations in both professionalism and kindness. Our Care Professionals and management team work hard to ensure a consistently high standard of care, and its heartening to hear that you feel supported not only by those who visit you day-to-day but also by our office team whenever needed. Thank you once again for your continued trust. We look forward to continuing to support you in the years to come.
5.0 out of 5
Thank you so much for your kind words and recommendation. We're so pleased to hear that your mum felt comfortable and well cared for, and that the continuity of having her preferred carers made a difference. Providing care with dignity and peace of mind for families is exactly what we strive for every day. It means a lot to know that our team were able to support you and your mum in that way.
5.0 out of 5
Thank you for sharing this lovely feedback. We're delighted to hear that your aunt is receiving such attentive and compassionate care. It's wonderful to know the carers are not only reliable and friendly, but also go the extra mile - from preparing meals and assisting with personal care to helping with shopping and arranging appointments. Supporting clients with dignity and kindness is at the heart of what we do, and it's always rewarding to hear when that's reflected in our visits.
5.0 out of 5
Thank you so much for your kind words and continued trust in Home Instead. It means a great deal to us that we were able to support your dad and are now caring for your mum. We're especially pleased to hear that our office team and carers have made such a positive impact. Building genuine, lasting relationships is at the heart of what we do, and knowing your mum has formed a meaningful bond with her carers is truly rewarding. Thank you also for recommending us-it's the highest compliment we could receive. We're here for you every step of the way.
5.0 out of 5
Thank you for sharing your experience. I'm so glad our team could adapt to your parents' changing needs over the years and give you peace of mind from afar. I'll pass your kind words on to everyone involved.
5.0 out of 5
Thank you for your continued trust over the past six months. I'm glad our team's punctuality, flexibility during holidays, and caring approach have made your mother feel happy and well supported. I'll be sure to pass on your kind words to everyone.
5.0 out of 5
Thank you so much for your kind words. We're delighted our team has been able to support your mother since 2020, and I'll pass your feedback on to the carers you mentioned. Please let us know if there's anything more we can do.
5.0 out of 5
Thank you for your kind words! We're delighted our professional, reliable carers and clear communication have made a difference for you and your mum. We'll keep striving to provide excellent care and we're always here if there's anything more we can do.
5.0 out of 5
Thank you so much for your kind feedback. We're really pleased to hear that your mum is happy with the care she's receiving and that the carers have been both supportive and attentive around the house. It's also great to know that communication has been clear and any questions have been quickly resolved - we always aim to provide a smooth and reassuring experience
5.0 out of 5
Thanks very much for your kind comments, will pass back to the team.
The Review Score of 9.8 (9.781) out of 10 for Home Instead (East Herts and Uttlesford) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (East Herts and Uttlesford) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Hi I am David Bassett, Director for Home Instead Senior Care here in the East Hertfordshire and Uttlesford office. My role includes the management of the day to day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.
I have worked in the social care sector since 1996, in nursing homes, local day centres and at our local regional college as an QCF Assessor.
In my previous roles i worked closely with people who suffered with mental health problems such as, Alzheimer's, learning difficulties and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3 and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.
I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind for all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Herts and Uttlesford) to verify any information. View our terms and conditions. Home Instead (East Herts and Uttlesford) has an Enhanced Service - more info.
