Home Instead (East Herts and Uttlesford)

All of the care givers have been kind and friendly and willing to help in anyway they can.

Service has been reliable, rarely delayed despite some very poor weather and challenging travel conditions. Staff are unfailingly friendly and comply with all the covid restrictions. They happily and uncomplainingly deal with unexpected care requests. I am extremely satisfied with the care offered.

I do not think I can say anything more, although your questionnaire asks me to.

Home instead is an outstanding Care Company. They have visited my husband for nearly seven years since he had his stroke. Not only are they there for him but are very caring of me too. My husband looks forward to the carers visits. They care for his physical needs but also, in particular, his enquiring mind in a disabled body. The Carers are polite intelligent well trained and supportive in all areas. They show genuine concern for us. Always thinking of new things to do and suitable places for my husband to visit. They have become like family. Our nearest family are over nearly 100 miles away so this is of comfort to us. The excellent care offered would not be possible without the support of head office and their good management skills. If you or a relative wish to remain in your own home and need some extra care I highly recommend Home Instead to you.

Would recommend wholeheartedly!

They go the extra mile to make sure my dad can enjoy himself to the full every day. The impact on his wellbeing of seeing a familiar friendly face is immense. They are wonderful and we can't thank them enough.

I have nothing but praise. Staff are efficient, reliable, competent, kind, conscientious and a pleasure to be with. It's good value for money and provides a welcome blend of practical help and companionship.

5-star review.

Home Instead have been providing a companion for my husband for 2 months. He has dementia and is unable to get out of the house. The support from the companions has made a real difference to his life. Just having someone different to chat and laugh with has improved his outlook on life. It also gives me peace of mind to know he's not on his own every day.

I highly recommend them and feel that they have provided great care and companionship to my father and peace of mind to my family, knowing that we have an extra support team available to us.

I do not hesitate to recommend the Sawbridgeworth team to anyone as they are the best care provider I have experienced.

We have been very happy with the care Mum has received. The caregivers are friendly and respectful and this has helped mum a great deal. We can tell when she is relaxed and she has been, playing jokes and giggling with her ‘Friends’ which has been lovely for us to know she is happy and content.

We have been delighted with the care we have received for my father from Home Instead. The carer is always reliable, kind and respectful and has made such a difference to our family. She does lots of activities with my father, to stimulate and engage him, and she is always open to new ideas. We have been impressed with the administration which is very efficient - any queries are responded to promptly.

The high standard of care in reporting changes in mum relating to skincare and general condition were excellent. The compassion and professionalism after the loss of her little dog were evidence of good recruitment and ongoing training. My thanks to all who visited.

I am happy with the care that I get from my 2 carers on a Tuesday and a Thursday. They look after me very well and if I have any problems I know they are there for me. If the carers are going to be late or can't see me they always let me know in plenty of time.

Very pleased with the care, attention, and kindness shown to my husband (of 57 years). Cannot fault anything. Thank you very much.

Staff are very friendly and pleasant. Very helpful.

Thank you, Home Instead.

The two carers who look after him most of the time are exemplary in their attitude, work ethic, empathy and in enabling my father to continue to run his own home the way he likes it, while also being willing to give advice and guidance and/or refer queries to myself or my sisters should the need arise. They carry out their duties with care and good humour, both of them work hard and often go the 'extra mile' - such as under the current difficult CV-19 situation; I also find the HI office easy to contact and helpful.

Ironically, having met a lot more people from other walks of life has had the effect of broadening my mother’s outlook and attitudes even in her 90s, and she has enjoyed meeting so many more people than before, which I feel has been a big plus on top of knowing that Home Instead Senior Care were keeping a fairly close eye on her.