Review from M B (Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience

All the carers who have come here have been exemplary. They willingly do anything I ask of them, are polite, cheerful and a pleasure to have around.
I do not think I can say anything more, although your questionnaire asks me to.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

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Review from E J (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Home instead is an outstanding Care Company. They have visited my husband for nearly seven years since he had his stroke. Not only are they there for him but are very caring of me too. My husband looks forward to the carers visits. They care for his physical needs but also, in particular, his enquiring

mind in a disabled body. The Carers are polite intelligent well trained and supportive in all areas. They show genuine concern for us. Always thinking of new things to do and suitable places for my husband to visit. They have become like family. Our nearest family are over nearly 100 miles away so this is of comfort to us. The excellent care offered would not be possible without the support of head office and their good management skills. If you or a relative wish to remain in your own home and need some extra care I highly recommend Home Instead to you.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team. It is a real pleasure to help to support your husband.

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Review from R C (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Genuinely first-class care, nothing is too much trouble. A reliable, friendly and caring team.
Communication is excellent from the office to contact with the carers. Adjustments to the schedule were actioned by the following visit.
Would recommend wholeheartedly!

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

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Review from J T (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My dad's carers are second to none.
They go the extra mile to make sure my dad can enjoy himself to the full every day. The impact on his wellbeing of seeing a familiar friendly face is immense. They are wonderful and we can't thank them enough.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review, Thank you again for taking the time to write up a review, it is very much appreciated.

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Review from Shirley M (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I have nothing but praise. Staff are efficient, reliable, competent, kind, conscientious and a pleasure to be with. It's good value for money and provides a welcome blend of practical help and companionship.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you very much for sharing your experiences, We really appreciate it. It’s wonderful to read such positive feedback!

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Review from Jean P (Niece of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

After a previous experience with another local care agency which was diabolical, all I can say is that Home Instead has been outstanding.
The pressure it’s taken off of me is unbelievable (as I live a couple of hours journey away) and can’t be with my Aunt as much as I’d like. I feel I’m no longer

alone with her care.
All I can say is I would recommend them 100%.
I’ve met a couple of the carers and spoken to others on the phone. They seem to really care about their client and not just to get out of the door as soon as possible.
5-star review.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

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Review from Jan S (Wife of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience

Home Instead have been providing a companion for my husband for 2 months. He has dementia and is unable to get out of the house. The support from the companions has made a real difference to his life. Just having someone different to chat and laugh with has improved his outlook on life. It also gives

me peace of mind to know he's not on his own every day.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review and comments, we are proud of the work our caregivers provide to our clients.

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Review from Andy S (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience

My father has Alzheimer’s and whilst wanting to be active and independent, he needs help with a variety of tasks.
Home Instead have been able to provide the care and support that enables him to continue living his life as best suits his condition. They have become part of family life for him, and he

eagerly awaits their arrival.
From an “ease of use” perspective Home Instead (East Herts and Uttlesford) have been fast and efficient to react to schedule changes and have provided unexpected/unscheduled cover when hospital emergencies have occurred.
I highly recommend them and feel that they have provided great care and companionship to my father and peace of mind to my family, knowing that we have an extra support team available to us.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the team.

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Review from Tim B (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience

We have used Home Instead for over 4 years and received a very high standard of care from all the carers and an excellent management support service from the management team.
I do not hesitate to recommend the Sawbridgeworth team to anyone as they are the best care provider I have experienced.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.

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Review from Hayley L (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience

Home Instead have helped my Mum live independently for the past 18 months since losing my Dad and living with dementia.
We have been very happy with the care Mum has received. The caregivers are friendly and respectful and this has helped mum a great deal. We can tell when she is relaxed and she has

been, playing jokes and giggling with her ‘Friends’ which has been lovely for us to know she is happy and content.

Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, it has been a pleasure to look after your mum

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Review from J Y (Daughter of Client) published on 21 May 2021
Submitted via Website • Report

Overall Experience

We have been delighted with the care we have received for my father from Home Instead. The carer is always reliable, kind and respectful and has made such a difference to our family. She does lots of activities with my father, to stimulate and engage him, and she is always open to new ideas. We have

been impressed with the administration which is very efficient - any queries are responded to promptly.

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Review from Rosemarie O (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

Contacted Home Instead last Year. My mother's mental capacity was deteriorating and she was needing help with routine day to day tasks. The companionship and gentle prompting enabled her to remain at home. The walks with my mother and her little dog were the highlight of her day. When she required help

with personal care a high standard of dignity and persuasion on the occasions I was around were excellent. During February Mum needed an evening call. This was arranged promptly and was such a help to me.
The high standard of care in reporting changes in mum relating to skincare and general condition were excellent. The compassion and professionalism after the loss of her little dog were evidence of good recruitment and ongoing training. My thanks to all who visited.

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Review from David P (Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

I am happy with the care that I get from my 2 carers on a Tuesday and a Thursday. They look after me very well and if I have any problems I know they are there for me. If the carers are going to be late or can't see me they always let me know in plenty of time.

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Review from V B (Wife of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care, attention, and kindness shown to my husband (of 57 years). Cannot fault anything. Thank you very much.

Reply from David Bassett, Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, we are pleased to support you and your husband.

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Review from D A (Daughter of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and pleasant. Very helpful.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments and the service we provide meets your needs.

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Review from Monika H (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience

The care given to my mother over the last two or three years has been wonderful.
Every care giver has supported her as if she were a member of their own family.
We have been given ongoing support from the office team too, discussing needs and worries as they occur.
Every effort has been made to adapt

to my mother's needs, even adding additional support from the early days of the Covid-19 period.
We could not wish for more.
Thank you, Home Instead.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much, for your lovely comments we are pleased to be supporting your mother for the last three years.

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Review from Sophie B (Friend of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I just wanted to write and thank Home Instead for all your ongoing hard work and dedication looking after my father and enabling him to remain in his own flat, healthy and active at almost 96 years of age.
The two carers who look after him most of the time are exemplary in their attitude, work ethic,

empathy and in enabling my father to continue to run his own home the way he likes it, while also being willing to give advice and guidance and/or refer queries to myself or my sisters should the need arise. They carry out their duties with care and good humour, both of them work hard and often go the 'extra mile' - such as under the current difficult CV-19 situation; I also find the HI office easy to contact and helpful.

Reply from David Bassett, Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, it is nice to read you are happy with the service.

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Review from C C (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience

Home Instead Senior Care carers have been visiting my mother for over three years now to offer companionship in various ways. This has mainly been in the form of light duties preparing food, clearing up, chatting and providing support. They have always gone out of their way to try to accommodate any

requested changes to the agreed schedule, and recently they’ve been good enough to visit her at a care home to where she has moved, to give extra support. Their general pleasantness and reliability has been important and appreciated and they’ve by and large always been on time, and have rarely let her down with a much later visit.
Ironically, having met a lot more people from other walks of life has had the effect of broadening my mother’s outlook and attitudes even in her 90s, and she has enjoyed meeting so many more people than before, which I feel has been a big plus on top of knowing that Home Instead Senior Care were keeping a fairly close eye on her.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much, for your comments. We love caring for your family member.

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Review from Marilyn W (Daughter of Client) published on 5 February 2020
Submitted via Website • Report

Overall Experience

Everyone at Home Instead was very helpful and professional. My Father was very well cared for by the very caring Team.

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Review from M G (Daughter of Client) published on 24 January 2019
Submitted via Website • Report

Overall Experience

Usual carers are very good, helpful, cheerful and reliable. They report back quickly if anything is wrong. My mum is very fond of the carers and they have taken the time to get to know her and her likes/dislikes.
Stand-in carers are slightly less good, as they have little advance knowledge of the client's

needs.

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Home Instead (East Herts and Uttlesford)

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Personal Care & Household Services

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