Home Instead (East Herts and Uttlesford)

Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth CM21 9JX
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9.8 68 Reviews
  • Home Instead (East Herts and Uttlesford), Sawbridgeworth
Home Instead East Herts and Uttlesford is dedicated to quality care, in line with care regulations and carried out in a friendly manner that both clients and their loved ones can benefit from.

Guidance and support is offered throughout difficult decisions, with the aim being to find the best solutions, protecting both well-being and happiness.

Home Instead is a company that has quickly grown and expanded in the UK to become one of the most highly-regarded social care providers.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £36
  • Weekly Live-in Care Fees: £1700 – £1800

These prices are only a guideline, please contact Home Instead (East Herts and Uttlesford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • David Bassett (Director)

Home Instead (East Herts and Uttlesford) Reviews (68)

9.8

Home Instead (East Herts and Uttlesford) has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years.
Over all time Home Instead (East Herts and Uttlesford) has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (East Herts and Uttlesford)
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Total of 68, showing 21-40
Review from L S (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with the service provided.
Carers are very good, professional, caring and experienced.
Parents are treated with respect and dignity.
Made life a whole lot easier with the excellent quality of care provided.
Reply from Rebecca Middleton, Care Manager at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review from J R (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been treated only with the utmost care and kindness, the whole time that Home Instead have been looking after her.
I live an hour and a half away, so am unable to just 'pop in' on a daily basis, but I know that if anything is wrong I will be contacted as soon as the agency becomes aware
of it.
Which all helps to reduce any worry I have regarding my mum.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your feedback! We'll make sure to share it with the team.

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Review from A F (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies and gentlemen from the agency have gone out of their way to help our mother and father through a period of severe illness which sadly resulted in our dear mother's death.
During this sad time, the lady carers have always been there to help our family through.
They continue to visit and
help our father and are so kind. They have supported us all with the many practical things that need to be done at this difficult time.
Life would be a lot harder without this agency for us all. The office staff and carers are all such dedicated and supportive people.
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

It sounds like we have truly been a lifeline for your family during this challenging period. It's heartwarming to hear that the ladies and gentlemen from Home Instead have gone above and beyond to support your parents, especially through your mother's illness and subsequent passing. Their ongoing assistance with your father and the practical matters at hand must provide a great deal of relief. The dedication and kindness of the carers, along with the support from the office staff, seem to have made a significant difference in your lives. It's reassuring to know that there are such compassionate and committed people helping families navigate through tough times. Your gratitude and appreciation for their efforts are evident and well-deserved.

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Review from Catherine B (Friend of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was a faultless service from start to finish. We were looking for short-term care for a disabled visitor and everything was done to accommodate this and reassure us that it would be possible. The evaluation by the care manager was thorough including a home visit where we were given advice
and insight. The carer was brilliant, giving us not only physical but also moral support and we were truly grateful. I cannot recommend the service highly enough.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for sharing your feedback, and I'm sure it will be helpful for others who are seeking similar services.

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Review from Fiona M (Daughter of Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's very hard choosing a care company for your loved one. We had Home Instead for my dad and uncle mainly for companionship. We cannot fault the care and compassion received. The same carer visited every visit unless they were on holiday when the same carer covered for him. The carer was amazing and
took my dad wherever he wanted to go. They were well suited in interests and hit it off straight away! Which was so lovely to see. Reviews were made on time and the office staff were so lovely and accommodating. We wouldn't hesitate to recommend this company. Your loved one will be in safe hands. Thank you to all involved especially to my dad's amazing carers.
Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for your kind words. I will make sure to pass them on to the team.

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Review from Jean G (Daughter of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been receiving care for around 2 years before going into a care home recently. We would like to thank all the carers who helped Mum while still in her home. Each one was kind and considerate. I would like to especially mention a member of the team who treated Mum like a family member, not a
client. Thanks for everything Home Instead
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your kind words I will pass this over to our team

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Review from Tania H (Daughter of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his team at Home Instead have provided my father and family with the most outstanding service. From the moment I called one of the staff members asking for assistance our journey was made painless. Every step was well explained and the manager and the team took time to listen and make
us feel cared for and looked after.
My dad's needs and dignity have been put at the forefront of every interaction.
The carers that have come around have all been understanding and have made this whole process as easy as possible for my father, myself and my mother.
I cannot thank you enough for making a very new and difficult experience for my family as comfortable as you have.
The manager and the staff we have met have all been superb.
Once again thank you.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

I appreciate your kind words, and it's truly heartwarming to know that you've entrusted us with the care of your father. Thank you.

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Review from Susan T (Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Home Instead (East Herts and Uttlesford) for just over a year and a half. Prior to that, I was with a number of agencies over a 9-year period. Based on my experiences I cannot imagine ever changing again. Home Instead is by far the best. The office staff are very kind and attentive,
nothing is too much trouble. They are so good at matching carers to clients and always keep me updated of any changes in good time.
The carers are just wonderful. Always warm and friendly and so caring. I am immunocompromised and never have to worry, all the carers are happy to wear PPE in my home. My life has improved immeasurably since I started receiving care from Home Instead.
I cannot recommend Home Instead enough, their level of care and professionalism is far above anything else I have experienced.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your lovely word we will pass this on to the team.

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Review from Fiona H (Daughter of Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the support we received. Friendly, responsive and adapted to our changing needs and circumstances by increasing support when needed. All of the staff were friendly and approachable including those at head office and the visiting support workers. I was nervous of having home support and
how this might intrude in our home life, but I needn’t have worried, things worked out well. I would recommend Home Instead to anyone in need of support.
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

We would like to express our gratitude for your kind words. We will ensure that your feedback is shared with the team, as they will be thankful for your support. We strive to provide the highest quality of service and your feedback is essential to helping us achieve this. Thank you again for your kind words.

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Review from D W (Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carer is attentive considerate and friendly.
He is willing to help in any way he can.
Always punctual even in the worst weather.
I would recommend my personal carer to anyone who needs a little extra help.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

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Review from Ian B (Son of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the standard of care my mother receives in her home. The majority of the carers are considerate and professional and my mother has had very few issues. Home Instead always alert me if there are any problems, no matter how small and I have full confidence that the level of care will
remain at a high standard.
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

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Review from L B (Son of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are great and my mum is very happy with the level of service she gets. She has no issues with the care and support she is receiving from the Home Instead staff. As far as I am aware they are on time, professional and provide the level of assistance mum requires. This has been consistently
the case through the time mum has used Home Instead (East Herts and Uttlesford), so getting on for a year now.
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

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  • Care / Support
  • Management
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Review from B W (Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with Home Instead (East Herts and Uttlesford). Now Covid is diminishing we are back to normal. As I have respiratory problems, carers are still wearing masks, for which I am grateful. I have needed less care but from the same three carers so things are more relaxed..
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue P (Daughter of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old Mum is bed bound and is visited four times a day by Home Instead caregivers. It is a service that we are incredibly grateful for as a family. She is looked after with efficiency and professionalism and perhaps most importantly with kindness. I have found the experience humbling, nothing
is too much trouble, the caregivers really do care and it has allowed me to be a daughter again. From the people who staff the office to the ladies who take care of Mum I have been delighted with their attention to Mum's needs, I could not recommend them more highly. Absolutely brilliant company!
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Daughter of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use the services of Home Instead to help provide care for our Mum who lives alone with Dementia. Mum has a laugh with the carers and sees them now as friends, they provide reassurance to mum and to ourselves, knowing mum has somebody calling in twice a day for a chat and any other household duties
mum may need help with. We would be lost without them and so would Mum. Wonderful people!
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John K (Brother of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead staff are helpful and responsive and have been helpful in managing medical appointments which involve transport to Doctors or hospital.
Shopping also helpful and understanding of the needs, moods and reassurance that increasingly older clients require.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Zoe T (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead two mornings a week to assist my Mum in showering since she had a Stroke in December 2019. I have been very happy with the care and service that my Mum has received and I know that the carers are extremely friendly and kind to my Mum. The office have always helped me with any
questions I have had and regularly make contact with myself to check we are happy with their service. I would highly recommend Home Instead.
Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

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Review from Cait G (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We introduced Home Instead five years ago when it was clear Mum needed some support - mainly social contact following bereavement. We were able to introduce care slowly, and she now has a seven-day service with two visits most days. She is now 90 and very keen to stay in her own home, despite major
health problems. She enjoys the carer's visits, which have been key to maintaining her at home. The staff are excellent, and communication with the office is good - it does feel like a partnership. I wouldn't hesitate to recommend the team.
Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda F (Daughter of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum required care to enable her to get home from hospital Home Instead were excellent in putting together a care package to meet her needs.
We were so pleased with the care provided, that when the care package came to an end after 4 weeks we decided to retain Home Instead to care for Mum.
This has proved beneficial not only to our mum but also to our dad who now knows he has help with mum on a regular basis, relieving the pressures he was feeling.
All of the care givers have been kind and friendly and willing to help in anyway they can.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from C B (Son of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service has been reliable, rarely delayed despite some very poor weather and challenging travel conditions. Staff are unfailingly friendly and comply with all the covid restrictions. They happily and uncomplainingly deal with unexpected care requests. I am extremely satisfied with the care offered.
Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (East Herts and Uttlesford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Home Instead (East Herts and Uttlesford) is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 160 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Herts and Uttlesford) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

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David Bassett

Job Title: Director Joined: 2008

Hi I am David Bassett, Director for Home Instead Senior Care here in the East Hertfordshire and Uttlesford office. My role includes the management of the day to day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.


I have worked in the social care sector since 1996, in nursing homes, local day centres and at our local regional college as an QCF Assessor.


In my previous roles i worked closely with people who suffered with mental health problems such as, Alzheimer's, learning difficulties and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3 and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.


I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind for all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Herts and Uttlesford) to verify any information. View our terms and conditions. Home Instead (East Herts and Uttlesford) has an Enhanced Service - more info.