Home Instead (East Herts and Uttlesford)

The carers supplied have been lovely. They're doing tidying are providing support to Mum as well as supporting her around the house. She is happy with the ladies that have come out. Comms has been clear with any questions resolved quickly

Thank you, Home Instead.

Made life a whole lot easier with the excellent quality of care provided.

Which all helps to reduce any worry I have regarding my mum.

Life would be a lot harder without this agency for us all. The office staff and carers are all such dedicated and supportive people.

Home Instead was a faultless service from start to finish. We were looking for short-term care for a disabled visitor and everything was done to accommodate this and reassure us that it would be possible. The evaluation by the care manager was thorough including a home visit where we were given advice and insight. The carer was brilliant, giving us not only physical but also moral support and we were truly grateful. I cannot recommend the service highly enough.

It's very hard choosing a care company for your loved one. We had Home Instead for my dad and uncle mainly for companionship. We cannot fault the care and compassion received. The same carer visited every visit unless they were on holiday when the same carer covered for him. The carer was amazing and took my dad wherever he wanted to go. They were well suited in interests and hit it off straight away! Which was so lovely to see. Reviews were made on time and the office staff were so lovely and accommodating. We wouldn't hesitate to recommend this company. Your loved one will be in safe hands. Thank you to all involved especially to my dad's amazing carers.

Mum had been receiving care for around 2 years before going into a care home recently. We would like to thank all the carers who helped Mum while still in her home. Each one was kind and considerate. I would like to especially mention a member of the team who treated Mum like a family member, not a client. Thanks for everything Home Instead

Once again thank you.

I cannot recommend Home Instead enough, their level of care and professionalism is far above anything else I have experienced.

Very happy with the support we received. Friendly, responsive and adapted to our changing needs and circumstances by increasing support when needed. All of the staff were friendly and approachable including those at head office and the visiting support workers. I was nervous of having home support and how this might intrude in our home life, but I needn’t have worried, things worked out well. I would recommend Home Instead to anyone in need of support.

I would recommend my personal carer to anyone who needs a little extra help.

I am very happy with the standard of care my mother receives in her home. The majority of the carers are considerate and professional and my mother has had very few issues. Home Instead always alert me if there are any problems, no matter how small and I have full confidence that the level of care will remain at a high standard.

The staff are great and my mum is very happy with the level of service she gets. She has no issues with the care and support she is receiving from the Home Instead staff. As far as I am aware they are on time, professional and provide the level of assistance mum requires. This has been consistently the case through the time mum has used Home Instead (East Herts and Uttlesford), so getting on for a year now.

I am very happy with Home Instead (East Herts and Uttlesford). Now Covid is diminishing we are back to normal. As I have respiratory problems, carers are still wearing masks, for which I am grateful. I have needed less care but from the same three carers so things are more relaxed..

My 96-year-old Mum is bed bound and is visited four times a day by Home Instead caregivers. It is a service that we are incredibly grateful for as a family. She is looked after with efficiency and professionalism and perhaps most importantly with kindness. I have found the experience humbling, nothing is too much trouble, the caregivers really do care and it has allowed me to be a daughter again. From the people who staff the office to the ladies who take care of Mum I have been delighted with their attention to Mum's needs, I could not recommend them more highly. Absolutely brilliant company!

We use the services of Home Instead to help provide care for our Mum who lives alone with Dementia. Mum has a laugh with the carers and sees them now as friends, they provide reassurance to mum and to ourselves, knowing mum has somebody calling in twice a day for a chat and any other household duties mum may need help with. We would be lost without them and so would Mum. Wonderful people!

Shopping also helpful and understanding of the needs, moods and reassurance that increasingly older clients require.

We have used Home Instead two mornings a week to assist my Mum in showering since she had a Stroke in December 2019. I have been very happy with the care and service that my Mum has received and I know that the carers are extremely friendly and kind to my Mum. The office have always helped me with any questions I have had and regularly make contact with myself to check we are happy with their service. I would highly recommend Home Instead.

We introduced Home Instead five years ago when it was clear Mum needed some support - mainly social contact following bereavement. We were able to introduce care slowly, and she now has a seven-day service with two visits most days. She is now 90 and very keen to stay in her own home, despite major health problems. She enjoys the carer's visits, which have been key to maintaining her at home. The staff are excellent, and communication with the office is good - it does feel like a partnership. I wouldn't hesitate to recommend the team.