Prices available on request
These prices are only a guideline, please contact Home Instead (Newport, Cwmbran & Chepstow) to find out the exact price for your requirements.
Home Instead (Newport, Cwmbran & Chepstow) has a Review Score of 9.9 (9.866) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Newport, Cwmbran & Chepstow) has 60 reviews.
4.0 out of 5
4.0 out of 5
Thank you so much for your kind words about our carers. We're really pleased to hear that their patience, flexibility, and willingness to go the extra mile have made a positive difference. It's lovely to know their dedication is appreciated.We also appreciate your feedback about the scheduling information. We're sorry for any inconvenience this may have caused and will work on improving communication to make sure you receive all scheduling details in good time.
5.0 out of 5
Thank you for your lovely review. It is good to hear that our teams responsiveness and support have helped your mum get back on her feet. Many thanks Karen
5.0 out of 5
We are so happy our visits have had a positive impact on your husbands daily routine. Thank you for taking the time to write such a lovely review. Many thanks.
5.0 out of 5
Thank you for your review. Its good to hear that our team acted quickly to get you out of hospital and are providing the service you deserve. All the best.
5.0 out of 5
Thank you for taking the time to write such a lovely review. It's wonderful to hear you have built up a lovely relationship with the care professionals who cared for your husband. Many thanks, Karen
5.0 out of 5
Thank you for taking the time to write a lovely review. It's so good to hear how happy you both are with the service. Many thanks, Karen
5.0 out of 5
Thank you for your kind words, we are so happy we are able to make a difference. Many thanks, Karen.
5.0 out of 5
Thank you for completing a review and for your kind words. It's lovely to hear that you are enjoying the company of your support team.
5.0 out of 5
Thank you for your review. Its great to hear that you are finding your care support so helpful.
5.0 out of 5
Thank you Martyn for your lovely feedback. It's so good to hear how much your mum loves the time with her support team. Thanks for your support. Best wishes.
5.0 out of 5
Thank you so much for writing a review. It's great to hear that your mum is doing so well and her support has been a lifesaver. What an incredible achievement to reach 100 years of age.
5.0 out of 5
5.0 out of 5
Thank you for your review. We are really pleased that you are happy with the care we are providing. Sorry to hear you are unhappy with the price increase, but our staff have benefited from a well-earned pay rise also above the rate of inflation. Best wishes.
5.0 out of 5
5.0 out of 5
Thank you for your feedback. Is good to hear that our Care Professionals are so valued doing such a fantastic job.
5.0 out of 5
Thank you very much for the feedback. We are delighted that your friend and the family around her is having a great experience with Home Instead. We will always find a way to ensure that your friend has the best quality care she deserves.
5.0 out of 5
Thank you for the fantastic feedback. I have shared this with your fathers Care Professionals.
5.0 out of 5
Thank you for the great feedback on your mother's care. I will share this with the team
5.0 out of 5
Thank you for the fantastic feedback for your father-in-law.
The Review Score of 9.9 (9.866) out of 10 for Home Instead (Newport, Cwmbran & Chepstow) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Newport, Cwmbran & Chepstow) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I opened Home Instead Newport, Cwmbran and Chepstow in October 2017 with my daughter Laura. I was thrilled to find Home Instead and to have the opportunity in the community that I have grown up in to be able to make a difference in the lives of the elderly. Having experienced caring for a close family member I know exactly how important good heartfelt care is.
I was attracted to Home Instead for its high-quality care and its ethos where the focus is on building a caring, trusting relationship between our client and our Care Professionals, which supports older people remaining living independently at home. We provide our clients with the very best support and will always work hard to make sure things are right for them. In my spare time, I like to spend time with my family, walk my dogs and read. I am also a trustee of the Noah's Ark Children's Hospital for Wales and I fundraise regularly for the children's hospital to help with providing play specialists, new equipment, refurbishments and much more.
High-quality care has a hugely positive impact on people's lives and it is something that I take pride in, it’s a real privilege to be part of a team that enhances people’s lives every day.
Pauline joined the Home Instead team in October 2020 as our Client Consultant. Pauline started her career with the NHS where she qualified as an Orthopedic Nurse and went on to qualify as an Occupational Therapist. Pauline used this qualification whilst working in the older adult’s community Mental Health Team.
From this Pauline moved into an HR role as a business partner in an engineering company. The Covid Pandemic gave Pauline time to reflect and decided to move back into the sector that she was passionate about.
Pauline utilises all her knowledge and experience to ensure our new clients get all their needs met. Pauline delivers the initial enquiry, consultation and assessment to ensure continuity for the client. Pauline did not realise how much she missed working in a caring profession and strongly believes that Home Instead offers a unique service, that is led by the clients and their needs.
Martine looks after all the day-to-day finances including payroll, invoices and all office management. After joining the company in September 2022 as a finance officer and gaining promotion in November 2023 to Finance and Office Manager.
Christina started her journey with Home Instead in 2019.
She is part of our Client Care Coordinator team. The role of a Client Care Coordinator is to support both the Client and the Care Professional in the community.
Katrina joined the Home Instead team in September 2023 as a Recruitment Officer. Katrina's role is to proactively source, select and build a pipeline of high-quality, engaged Care Professionals.
Jenna joined the Home Instead team in September 2023. Jenna is responsible for all aspects of office administration whilst supporting the team and being reactive to the business needs.
Nicola is a dynamic brand ambassador. Her mission is to raise awareness of Home Instead, its values and ethics. Working in the community to raise the standards of older health care and dementia standards.
Natasha began her journey with us in June 2023, she is our Head Of People. Natasha works closely with our Care Professionals and supports the team and office managing HR.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newport, Cwmbran & Chepstow) to verify any information. View our terms and conditions. Home Instead (Newport, Cwmbran & Chepstow) has an Enhanced Service - more info.
