4 St John Crescent, Rogerstone, Newport NP10 9EY
It can be overwhelming, wondering where to start when first considering care for a loved one. We are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care at all times.
At Home Instead Newport we offer a wide range of one-to-one services tailor made to the needs of the individual - and home visits can be from an hour a day up to 24 -7 care that includes weekends and holidays.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.
Through regular meetings with all parties concerned, we provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.
Group : Home Instead Senior Care
Person in charge: Laura Clatworthy (General Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Medication Assistance • Personal Hygiene Care • Respite cover • Shopping Service / Errands
Home Instead Senior Care (Newport, Caerleon & Cwmbran) has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Home Instead Senior Care (Newport, Caerleon & Cwmbran) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Newport, Caerleon & Cwmbran) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Home Instead Senior Care (Newport, Caerleon & Cwmbran) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Newport, Caerleon & Cwmbran) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by S B (Client) on Wednesday 14 February 2018. Relates to January 2018.
Good service, no complaints.
How likely would you be to recommend Home Instead Senior Care (Newport, Caerleon & Cwmbran)? Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent