Home Instead (Newport, Cwmbran & Chepstow)

I opened Home Instead Newport, Cwmbran and Chepstow in October 2017 with my daughter Laura. I was thrilled to find Home Instead and to have the opportunity in the community that I have grown up in to be able to make a difference in the lives of the elderly. Having experienced caring for a close family member I know exactly how important good heartfelt care is.

I was attracted to Home Instead for its high-quality care and its ethos where the focus is on building a caring, trusting relationship between our client and our Care Professionals, which supports older people remaining living independently at home. We provide our clients with the very best support and will always work hard to make sure things are right for them. In my spare time, I like to spend time with my family, walk my dogs and read. I am also a trustee of the Noah's Ark Children's Hospital for Wales and I fundraise regularly for the children's hospital to help with providing play specialists, new equipment, refurbishments and much more.

High-quality care has a hugely positive impact on people's lives and it is something that I take pride in, it’s a real privilege to be part of a team that enhances people’s lives every day.

Pauline joined the Home Instead team in October 2020 as our Client Consultant. Pauline started her career with the NHS where she qualified as an Orthopedic Nurse and went on to qualify as an Occupational Therapist. Pauline used this qualification whilst working in the older adult’s community Mental Health Team.

From this Pauline moved into an HR role as a business partner in an engineering company. The Covid Pandemic gave Pauline time to reflect and decided to move back into the sector that she was passionate about.

Pauline utilises all her knowledge and experience to ensure our new clients get all their needs met. Pauline delivers the initial enquiry, consultation and assessment to ensure continuity for the client. Pauline did not realise how much she missed working in a caring profession and strongly believes that Home Instead offers a unique service, that is led by the clients and their needs.

Martine looks after all the day-to-day finances including payroll, invoices and all office management. After joining the company in September 2022 as a finance officer and gaining promotion in November 2023 to Finance and Office Manager.

Christina started her journey with Home Instead in 2019.

She is part of our Client Care Coordinator team. The role of a Client Care Coordinator is to support both the Client and the Care Professional in the community.

Katrina joined the Home Instead team in September 2023 as a Recruitment Officer. Katrina's role is to proactively source, select and build a pipeline of high-quality, engaged Care Professionals.

Jenna joined the Home Instead team in September 2023. Jenna is responsible for all aspects of office administration whilst supporting the team and being reactive to the business needs.

Nicola is a dynamic brand ambassador. Her mission is to raise awareness of Home Instead, its values and ethics. Working in the community to raise the standards of older health care and dementia standards.

Natasha began her journey with us in June 2023, she is our Head Of People. Natasha works closely with our Care Professionals and supports the team and office managing HR.