Home Instead Senior Care (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB

Home Instead Senior Care (South Lanarkshire)
Home Instead Senior Care (South Lanarkshire)
Home Instead Senior Care (South Lanarkshire)

Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.

Group : Home Instead Senior Care

Person in charge: Lillian Markey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+)

Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands

Latest Care Inspectorate* Report on Home Instead Senior Care (South Lanarkshire): click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

9.8 Home Instead Senior Care (South Lanarkshire) has a Review Score of 9.8 (9.833)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (South Lanarkshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Home Instead Senior Care (South Lanarkshire) is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (South Lanarkshire) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (South Lanarkshire)?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (South Lanarkshire)

  • Client / Service User
    4
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

It is of great help when you are a carer that you have support. I am very glad to say yes with Home Instead Senior Carer I am managing this very difficult period.

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot recommend Home Instead Senior Care (South Lanarkshire) enough, it has completely changed my mother's outlook on life. My mother has needed care for over 20 years and the quality she receives from Home Instead Senior Care (South Lanarkshire) is the best she's ever had. All dealings I have had with the care manager and owner have been first class - he even personally took the caregiver to my mum's house during really bad snow which shows true dedication and concern for his clients. Home Instead Senior Care (South Lanarkshire) told me they wanted to be better than the rest and they are certainly delivering on that vision. Well done guys!

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have no complaints, the staff are very reliable and treat me with dignity and respect. I enjoy the friendly banter. The caregivers are very friendly and helpful, always showing me consideration and compassion.

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I think the service is very good, very reliable and my husband gets on very well with the caregiver. She takes him out some days for coffee, also I enjoy my free time.

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with my service. I have built up a good relationship with my carer. She respects my privacy and is very reliable. I do not want to have too may caregivers and I really like the continuity that Home Instead Senior Care provides.

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

I am very happy with the quality of service. They are very friendly, reliable and very punctual. My caregiver is very polite and always respects me. She is very hard working and always goes that extra mile.
I really like the fact they are so flexible and very much person-centred. Tailor made for my needs. My caregiver always takes the time to have a chat with me.

How likely would you be to recommend Home Instead Senior Care (South Lanarkshire)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

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