Home Instead (South Lanarkshire)

Overall very happy with the service. The manager is approachable and listens to the needs we require and amends tasks and app appropriately. Staff vary in attitude and aptitude but I have found working with them and providing clarity has helped. It is a case of matching skills to tasks. All staff are pleasant and kind to my parents.

The service is working very well. My mother is at times resistant to the at-home support provided but the carers are able to keep delivering. The frequency and duration feels about right. Winter is the most difficult season in terms of care needs and minimising isolation, and that's another one well managed.

There is nothing that I have asked my home service provider to help with that hasn't been offered with enthusiasm.

Although my personal care needs are still minimal at this stage, I continue to grow in confidence with my staff member.

I now feel I have more peace of mind in facing future difficulties

From engaging the service through to delivery of care I am very happy.

Apart from the practical side of taking her shopping it is good for mum to have a chat with her carer every week.

We are delighted with our experience with Home Instead. My husband has weekly showers and very much looks forward to the care giver's visits. She is always prompt and reliable and goes about her work in a very professional and caring way. She is encouraging and patient and we have built up a very good rapport whereby we have a very good working relationship with the caregiver and the company.

The staff at Home Instead have provided a first class service that enabled my parents to live at home in familiar surroundings with dignity. Issues were immediately addressed and the service was continually tailored to meet my parents needs.

The family is very pleased with all aspects of Home Instead - care, communication, timely notification of any changes. Our local contacts are excellent and are most approachable and helpful. Indeed they have gone out of their way to meet our relative's wishes.

We have peace of mind that our relative is being well cared for.

Mum is very happy with the service that Homecare provides. The carers are helpful and chat to my mum, which I think is very beneficial to her. If there are any schedule changes, they are always communicated to us in advance, which is appreciated.

I am very pleased with the service provided. It is a good alternative to a care home. With this start period, I am more than happy with your company.

Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.

I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.

Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.

overall very satisfied, although not keen on continuous change of carers, not great for relationship building.

Very impressed with the customer service my wife receives from your company. All the staff we have had have been helpful and courteous. I wouldn't hesitate to recommend your company.

First class service provided by the staff who attended, always on time friendly and nothing is a problem to them. They always provide excellent service and I'm always kept up today with access to the app.

I have been using Home Instead for a month and find the staff and service very good.

This is the first time I have ever needed help and I am very impressed with the care and attitude of the helpers.

We’re looking forward to the next meeting. Thanks.

The service I have from Home Instead is excellent. My carers do more than I ask, with a will. Kindness and respect are forthcoming at all times, they treat me like my favourite aunty! We got along very well.