Home Instead (South Lanarkshire)

The home care service stays in touch and always responds quickly to any questions. The carer is a perfect match and she is happy to discuss possible activities with me and to fit in with my domestic arrangements.

Home Instead South Lanarkshire provide a wonderful service to my mother which is allowing her to remain in her own home at the age of almost 94. Carers are kind, courteous and caring and office staff very amenable to help with any extra requests from the family.

Professional care provider with friendly and approachable staff. They have successfully accommodated all care requests. All the staff have provided an excellent service with frequent updates and reviews. Communication has been outstanding.

Efficient and considerate of Dad's needs. Listen to our comments, very happy to accommodate any changes to Dad's care that may be required. All staff caring and friendly. Dad was treated with respect and dignity at all times by all care staff.

Overall I appreciate the support they have provided me over the years. Could however pay closer attention to their client's preferred wants and needs. I understand however this is not been easy due to the shortage of staff etc, perhaps employing more care workers would help. Communication is poor between all including office staff, care workers, team leaders and clients and needs improvement.

Home Instead provides personal care for my friend who has disabilities resulting from a stroke, all the carers are great and valued, as are all the staff. They are considerate to his needs and also realise that routine plays an important part in his care. If I ask for help or advice they will help if they can..so thank you Home Instead.

The continuity of same care staff and also the same time each day is very important to my husband due to his Alzheimer's condition. The time sheet that I receive each Friday afternoon for the following week is also appreciated. The care staff are always professional, understanding and make my husband feel at ease which is a great help to myself.

Home Instead has provided an excellent service for my sister. They respond quickly and appropriately to any change in circumstances and keep me up to date on any issues of concern. The care providers are professional and caring.

Happy with the care given.

I am very satisfied with the service I receive from you. The ladies who come are always prompt and are happy to carry out anything I need done. I am pleased that it is the same lady who came and I feel very comfortable with her.

My mother has carers in twice a week for two days at a time in order to provide a break for her partner. The ladies are very friendly and thoughtful. They are trying hard to build a solid and trusting relationship with my mother. They understand her condition and work with her to help her maintain independence, control and dignity.

Satisfied, good.

Home Instead, has been a great help to me.

The team at Home Instead have been so helpful from the first phone call. Now that Dad is home, the lunchtime service they provide is outstanding, not only do they provide for my dad's needs, they seem to go above and beyond. I originally contacted Home Instead as we were struggling to get care four times a day for Dad. We have since been offered a lunchtime service but we declined as Dad feels relaxed and at ease with the staff, and looks forward to hearing their news or even a chat about sports.

Home Instead provide an excellent service. We are delighted with the care and support they provide to Mum. The staff are kind, caring, and provide a tailored care plan to suit all of Mum's needs and requirements.

Homecare has provided carers to my mother for a few months now. Their support and care have provided my mother with company and support. All are excellent and very supportive and helpful. Whether it is helping with showering, cleaning the house, washing bedding and clothing, going shopping or just sitting with a cup of tea and chatting they are all heroes.

Home Instead have been providing personal care for 5 years and they are first class. They are extremely accommodating, dealing with all needs of a disabled man enabling him to remain in his own home. Thank you all at Home Instead.

This is a great and very supportive service. Staff are very pleasant, friendly and competent. I was attracted to the service because of its reliability and backup staff which means my mother would not be let down. Despite staff shortages, the office has always ensured my mother has a visit each Saturday as she expects.

Thank you to all the staff.

Mum has been very happy with all of the carers that have attended to her.