Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB
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Top 20 award
9.8 81 Reviews
  • Home Instead (South Lanarkshire), Lanark
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.
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Care Provided by Home Instead (South Lanarkshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (South Lanarkshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Home Instead (South Lanarkshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lesley Hall (Care Manager)

Home Instead (South Lanarkshire) Reviews (81)

9.8

Home Instead (South Lanarkshire) has a Review Score of 9.8 (9.754) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire) has 81 reviews.

Overall Experience
  • 66
  • 12
  • 2
  • 0
  • 1
Date Published
  • 81
  • 2
  • 2
  • 16
  • 65
Reviewer Connection to Home Instead (South Lanarkshire)
  • 25
  • 21
  • 11
  • 10
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from T M (Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the quality of service. They are very friendly, reliable and very punctual. My caregiver is very polite and always respects me. She is very hard working and always goes that extra mile.
I really like the fact they are so flexible and very much person-centred. Tailor made for my
needs. My caregiver always takes the time to have a chat with me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Home Instead (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Home Instead (South Lanarkshire) is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 Oct 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (16)

Meet the Team (0)

There are no team members posted.

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