Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB
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Top 20 award
9.7 79 Reviews
  • Home Instead (South Lanarkshire), Lanark
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.
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Care Provided by Home Instead (South Lanarkshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lesley Hall (Care Manager)

Home Instead (South Lanarkshire) Reviews (79)

9.7

Home Instead (South Lanarkshire) has a Review Score of 9.7 (9.699) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire) has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (South Lanarkshire)
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Total of 79, showing 41-60
Review from J R (Wife of Client) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very satisfied with the service we have received from Home Instead. Setting up the care was very straightforward. The main carer has formed a very strong bond with my husband and he very much looks forward to her visits.
Support from management has been very good and I have always been
contacted if there has been any change to our care.
It is a great relief to know that I go and visit a friend and know that my husband is in safe hands.
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Review from Christine W (Daughter of Client) published on 18 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has been totally reliable. The carers have all been lovely. My mum very much enjoys the company.
She loves her main carers and has a better life because of them.
She could not stay at home without this service.
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Review from E L (Wife of Client) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a carer one evening per week to help with a shower. He is a very private man, I was a bit concerned about this, but I had no need to worry. The girl who comes in is an absolute gem, my husband (of 92 years) just loves her and is very comfortable with everything.
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Review from P G (Niece of Client) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The caregiver responsible for my Aunt is very good and attentive. No issues whatsoever with her. Management lack good communication skills. I have had a repeat issue with your Covid policy. Different managers giving me different information. Despite twice informing management that my Aunt was isolating
because of Covid. This was not passed on to her caregiver, I had to inform her. My aunt's information was mixed up with another client. This has left me feeling anxious about the poor quality of the companies internal communication.
Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire)

I do apologise for the poor communication, which was an isolated incident, which we rectified the issue, however it should not have happened in the first place. We have spoken to the member of staff who was responsible and provided her with some refresher training as she had only been with us for just over a month. Your honest feedback is welcomed and we have made improvements based on it, so thanks for that.

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Review from M M (Client) assisted by family/friend published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have care visits 3 times daily and I am pleased with the support I receive. The service is very reliable and to a high standard. The staff treat me well and respect my dignity.
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Review from J W (Client) assisted by family/friend published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Positive experience, staff are pleasant and obliging.
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Review from L C (Daughter of Client) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been pleased with the service provided throughout the year and even during the pandemic since 2020. The same caregivers have attended to my father. This has given him reassurance about the consistent care being provided, enabling him to stay in his own home. Staff in management and admin have
been attentive to my father’s requests to have the same caregivers where possible, and when on account annual leave this has not been so, they have intimated early any gaps in service to enable family members to cover.
In summary, we have been perfectly satisfied with the quality of care provided.
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Review from E M (Daughter of Client) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have noticed that Mum has grown in confidence and her mobility has increased just in the two to three weeks that her companion has been coming to her house. We almost wish we have sought the help of Home Instead much earlier.
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Review from Deidre C (Daughter of Client) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with care provided and find my father benefits greatly from his trips out.
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Review from Eleanor L (Wife of Client) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are delighted with the care and attention given to us since we started with your firm in August of this year. My husband was very wary at the beginning as he is a very private gentleman, but he quickly settled and now just enjoys the care which is being given to him.
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Review from Douglas N (Son of Client) published on 25 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother had to go into care. I informed Home Instead who said that is fine. Someone called me a couple of weeks later for an update. I said that my mother was still in care and unlikely to come back home. I then received a bill for chargeable cancelled care. When I challenged this I was told that
the contract stated that four weeks' notice had to be given to terminate the contract. I was not told this at the point of signing the contract and was not advised this was the case when in dialogue during the cancellation process. I feel that this four-week notice period is sharp practice considering the changeable needs of elderly dementia patients.
Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire)

I am sorry you had a bad experience in the final stages of your mothers care. We do highlight to all our new clients that there is a four week notice cancellation policy and it is in bold to make it easier for clients to see. I am sorry that you did not pick up on the cancellation notice period clause and as discussed on the phone we agreed to waive the four week notice period and only charge a weeks notice. The reason we charged the weeks notice is that our staff have their schedules out a week in advance and therefore we commit to paying them even when a client cancels at short notice. Again I can only apologise for your bad experience around the cancellation of the contract.

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Review from A F (Wife of Client) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who looks after my husband is lovely. She is friendly, polite and always makes sure that my husband is well cared for. There is always someone in the office if I need them. If I have any queries they are dealt with promptly. I would definitely recommend Home Instead.
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Review from Eileen H (Daughter of Client) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently returned home from hospital. The team were superb in putting a care package in place. Sadly, my father's health deteriorated but at all times the carers treated him with dignity and compassion. In his last days, they were also extremely supportive to me and my family. Although end-of-life
care may not be their core function, they did everything to support my father and our family. We are extremely grateful and I know my dad was happy to be supported by the carers he knew and loved. Thank you.
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Review from Valerie M (Daughter of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers were kind and thoughtful and brilliant with Mum who loved their company. Her flat was also kept spotless and washing was done regularly. She was well fed and it was lovely to see her come alive again - we felt she was really cared for in all senses of the word.
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Review from F S (Daughter-in-law of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been receiving care for a few years. We have been really pleased with the service that has been provided. The care and attention she has received has been very good. The carers have responded to my mother-in-law's individual needs in a caring way. They are always helpful, polite
and nurturing. The management team are always really helpful when you contact them and visit the clients at home.
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Review from A W (Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really appreciate the care providers that come to care for me 4 days a week 2-3 hours per visit usually they provide an excellent all-round service always punctual too.
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Review from Ruth H (Sister of Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2018 my sister was being 'kept' in a nursing home against her wishes by her son. After interventions by social workers, her lawyer and her family, I contacted Home Instead. I can't thank them enough. After reviewing her health situation and factors about suitability the care manager put in place
the package to allow my sister to return home. She has now been in her own home for over a year and is happy and content.
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Review from E W (Daughter of Client) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service has been a lifeline for my dad. He is unable to get out and about on his own, but with the assistance of the caregivers, he can go to various events/activities with them.
He enjoys the company and seems to get on with all of them. I work fulltime, so it also gives me peace of mind that
he is in capable hands.
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Review from M F (Daughter of Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care offered to my mother to be of a high standard, on the whole. Mum gets on well with most of the carers that come in, and they all carry out their duties to the highest of standard.
They obviously enjoy what they do and care for their clients. The only comment on the downside,
was when the rotas were changed, this caused confusion for Mum, this did settle once Mum got used to the new carers.
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Review from A R (Daughter of Client) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Home Instead Senior Care to be very approachable and co-operative for my mum's requirements.
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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Home Instead (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Home Instead (South Lanarkshire) is calculated as follows: ( (112 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 Oct 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (16)

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