Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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Top 20 award
9.9 49 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.
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Care Provided by Home Instead (South Lanarkshire - Hamilton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (South Lanarkshire - Hamilton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Home Instead (South Lanarkshire - Hamilton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lindsay Bryson (Care Manager)

Home Instead (South Lanarkshire - Hamilton) Reviews (49)

9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.888) out of 10, based on 27 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire - Hamilton) has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (South Lanarkshire - Hamilton)
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Total of 49, showing 1-20
Review from J T (Power of Attorney of Client) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is excellent. Carers show respect and concern and are very flexible and responsive to needs on any given day. Carers often find interests and have good ideas for taking care and improving things.
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Review from L S (Sister of Client) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We began using Home Instead two years ago to support our learning-disabled brother after an operation. He responded so well that we continued, and he now looks forward to his companion visits every second Sunday.
The carers go above and beyond, planning thoughtful outings like cinema trips and museum
visits.


They've also supported us when we've needed a break, giving my sister and me real peace of mind.
Lindsay and the South Lanarkshire team, including Aimee, are fantastic. New carers are introduced with care and patience, helping our brother feel comfortable and build trust.
What stands out most is how well they listen to and remember his preferences, consistently applying them in their care.


I would happily recommend Home Instead-their warmth and approachability make life easier, and they've made a genuine difference to my brother's life.

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Review from Hazel S (Daughter of Client) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been absolutely excellent in supporting my mum. They are incredibly organised, wonderfully caring, and consistently go above and beyond. When I'm away, I have complete peace of mind knowing she is being so well looked after - the reassurance this gives our family is invaluable.
Every
member of the team is kind, patient, and genuinely lovely. It's clear how much they care about the people they support, and their professionalism shines through in everything they do.
I would highly recommend Home Instead to anyone looking for compassionate, reliable, and high-quality care.
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Review from Helen H (Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am continuing to benefit from the professional service I receive from Home Instead staff.
It is a pleasure to welcome the carer into my home . We discuss what has happened since the last visit and what I would like done on the day.
My family also are happy with the service as it frees them up to
take me out to visit friends or go to the local cinema for example.
Looking forward to the Spring weather so my care and I can go out for walk too.
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Review from D G (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always helpful and ensure all activities are carried out. Detail written on the app very helpful. Polite at all times and informative to family when required. Approachable and no job is too much trouble. Always let you know if they cannot make the allotted time allowing other arrangements to be
made.
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Review from Elaine B (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homeinstead has been a great organisation to work with. They have been supporting my dad over last 6 months and adapted to his increasing needs over last 3 months. The office staff and carers are all very friendly and kind. I don't live nearby which means I have to call office sometimes to discuss changes
and everyone always friendly and willing to accommodate. The carers themselves are so kind and supportive to my dad. He has liked every one. Highly recommend this organisation as a homecare support service.
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Review from Douglas F (Son of Client) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well organised private home care. All tailored to what dad needs and as dad's condition changes (he has Alzheimer's) then it is easy to have the level of care changed with it. Regular team of carers provide great consistency. They provide daily personal care, meal preparation and housekeeping but they
also provide dad with just some befriending visits too during the week when they take him out somewhere. This all helps dad stay in his own home at the moment.
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Review from M R (Daughter of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead South Lanarkshire have been providing very good companionship and support to my 92 year old Mother for over 2 years now. Mum loves the staff and all their stories and chat. I have found Aimee who coordinates the staff accessible and understanding and very caring. I would highly recommend
the team if you re looking for flexible support.
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Review from A N (Wife of Client) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead enabled me to continue working, and as my husband's dementia progressed have adapted to the changes occurring as a result of this deterioration.
As a client for more than a year, we have had to introduce new carers once or twice and Home Instead has managed this well with a good handover
routine. They have also been considerate of my husband's reduced tolerance of change.
I have been reassured by Home Instead's willingness and availability to discuss any changes.
I would highly recommend this agency.
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Review from Norma C (Daughter of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are a shining example of how care should be delivered.
My dad has only been accessing Home Instead for a couple of months and what a difference they have made both to him and us as a family.
We are now assured that he is supported and cared for when we cannot be there.


Any issues are

dealt with professionally and efficiently.
Communication is excellent, everybody works as a team and always listens to you.


I would highly recommend this company and its staff!

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Review from Susanna C (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful team, from the initial consultation, the follow ups and most importantly the care my mum is getting now that allows my dad some respite from full time caring. You have been a godsend.
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Review from F M (Daughter-in-law of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially contacted Home Instead to discuss providing care for Mum to allow us to go on holiday. Mum was adamant that she didn't want anyone coming into her home. The Care Manager was extremely helpful and came to discuss options with us. A dedicated carer was allocated and introduced to Mum with
days and times agreed. On returning from holiday we have continued to use this service as Mum is now happy and confident about them coming into her home.
The great benefit is that Mum has a dedicated carer allowing a good rapport to be built up and she enjoys the company and chats. All work carried out is to the highest standard and the online reviews after each visit allows us to know what has been done and how Mum was during the visit.
As sole carers this service has provided us with more freedom knowing that her needs are being well cared for.
All staff have been extremely helpful and professional meeting our needs and providing support.
Thanks to all staff. We would have no hesitation
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Review from J B (Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, over the last year, the service provided has been satisfactory and with the friendly caring staff.
I would comment that due to the schedules involved, the time committed to the customer can be curtailed because of the need to get from one client to the next in general.
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Review from Ian D (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She
is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.
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Review from Ian B (Husband of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created"
and this objective has been fully met by the young lady who has visited us two or three times each week.
The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.
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Review from Moira B (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs.
She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure.
Both carers are
considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits.
Mum is stronger and coping well at home following a recent hospital admission.
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Review from Mark M (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire.
I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding)
in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented.
The help and reassurance they provide for my father and extended family is worth every penny.
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Review from M F (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional,
respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.
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Review from Gillian McLaren S (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives
us peace of mind. An excellent service.
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Review from D B (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional
tasks if required. Reliable and quality service.
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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (144 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 161 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Feb 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (South Lanarkshire - Hamilton)

How many Carers does Home Instead (South Lanarkshire - Hamilton) employ?

Home Instead (South Lanarkshire - Hamilton) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Lanarkshire - Hamilton) to verify any information. View our terms and conditions. Home Instead (South Lanarkshire - Hamilton) has an Enhanced Service - more info.