Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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9.9 43 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Physical Disability

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Lindsay Bryson (Care Manager)

Home Instead (South Lanarkshire - Hamilton) Reviews (43)

9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire - Hamilton) has 43 reviews.

Overall Experience
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Reviewer Connection to Home Instead (South Lanarkshire - Hamilton)
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Total of 43, showing 1-20
Review from F M (Daughter-in-law of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially contacted Home Instead to discuss providing care for Mum to allow us to go on holiday. Mum was adamant that she didn't want anyone coming into her home. The Care Manager was extremely helpful and came to discuss options with us. A dedicated carer was allocated and introduced to Mum with
days and times agreed. On returning from holiday we have continued to use this service as Mum is now happy and confident about them coming into her home.
The great benefit is that Mum has a dedicated carer allowing a good rapport to be built up and she enjoys the company and chats. All work carried out is to the highest standard and the online reviews after each visit allows us to know what has been done and how Mum was during the visit.
As sole carers this service has provided us with more freedom knowing that her needs are being well cared for.
All staff have been extremely helpful and professional meeting our needs and providing support.
Thanks to all staff. We would have no hesitation
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Review from Douglas F (Son of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous service for my dad who has Alzheimers. Split between 2 consistent carers they come in for 1 hour each day for evening meal preparation and some household chores. A great rapport and trust has been built up really quickly between both my dad and me. Two way easy communication with both the
carers and the office. The App is also great for knowing what had happened on each visit.
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Review from Lorna S (Sister of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lanarkshire team led by the manager are wonderful. They're all friendly and always happy to help. They have been a God send. We have been using them since last July to help support our learning disabled brother after an operation. We were a bit unsure if this would work, but, we did not need to
worry - The manager and her team have been amazing. So much so, that once he had recovered from the Op, we have kept the connection with Home Instead going and they provide a wonderful companion service for him every second Sunday, which he loves. I can rest, knowing he has the company and interaction that he needs and builds his confidence as it is his friends he is going out with not "just his sister" . In March, my sister and I were able to go on holiday knowing my brother would be seeing a friendly faces while we were away.


I have recommend them to all my friends - quite a few now are finding life a lot more manageable with the help of Home Instead.

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Review from J B (Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, over the last year, the service provided has been satisfactory and with the friendly caring staff.
I would comment that due to the schedules involved, the time committed to the customer can be curtailed because of the need to get from one client to the next in general.
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Review from Ian D (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She
is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.
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Review from Ian B (Husband of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created"
and this objective has been fully met by the young lady who has visited us two or three times each week.
The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.
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Review from Moira B (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs.
She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure.
Both carers are
considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits.
Mum is stronger and coping well at home following a recent hospital admission.
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Review from Maria R (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward
to the visits and to the various chats she gets with the staff.
Thank you to all of the team for helping me to continue to care for and support my Mother at home.
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Review from Mark M (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire.
I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding)
in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented.
The help and reassurance they provide for my father and extended family is worth every penny.
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Review from M F (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional,
respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.
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Review from Gillian McLaren S (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives
us peace of mind. An excellent service.
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Review from D B (Daughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional
tasks if required. Reliable and quality service.
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Review from Angie N (Wife of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been an excellent agency. I have complete trust in the carers provided and have found any questions or suggestions I have about the care package to be dealt with quickly and well. Finding this agency has transformed the life of my family so I have been able to return to my part time
work.
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Review from J W (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good communication with me. My mother enjoys the carers and they are always helpful if she asks them anything. They are good in taking my mother shopping, looking after her needs and having a positive outlook for my mother.
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Review from L R (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is extremely professional & well organised with client needs taken into consideration at all times.
High standards are maintained by all the lovely carers due to the considerable protocol which is in place.
Communication to highlight any changes or queries is always prompt.
Highly recommend!
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Review from L K (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have piece of mind when the cares are attending on mum all of the staff have been very caring and attentive to her and have been very aware off her needs and what is needed on a daily basis. They always complete the file and let me know how the visit went, how Mum was on the visit what they have done
or left for her.
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Review from Ann W (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care my mum receives is excellent and I can always call if I need any advice or if anything changes.
Consistent carers my mum recognises is so important and great communication between the office and myself really takes the pressure off.
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Review from P F (Client) assisted by family/friend published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm pleased with the care provided by the staff are all lovely. Communication could be better when there are changes in carers coming to my home. Also, as I have the carers in for companionship it would be better if they were more compatible with my interests and slightly older. Overall, I am very pleased
with Home Instead.
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Review from Denise M (Daughter-in-law of Client) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional service from the first call, initial meeting and now weekly visits for befriending reasons. Staff are always on time, polite and offer a personal touch. Access to the app allows us to check what has happened during each visit and when someone else is covering introductions happen, giving
us and my mother-in-law peace of mind.
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Review from E S (Client) assisted by family/friend published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with all aspects of my care. The carers are attentive, friendly and caring.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (155 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Feb 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (South Lanarkshire - Hamilton)

What Type of Services does Home Instead (South Lanarkshire - Hamilton) offer?

Home Instead (South Lanarkshire - Hamilton) offers Home Care.

How many Carers does Home Instead (South Lanarkshire - Hamilton) employ?

Home Instead (South Lanarkshire - Hamilton) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Lanarkshire - Hamilton) to verify any information. View our terms and conditions. Home Instead (South Lanarkshire - Hamilton) has an Enhanced Service - more info.