Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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Top 20 award
9.9 43 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Physical Disability

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Lindsay Bryson (Care Manager)

Home Instead (South Lanarkshire - Hamilton) Reviews (43)

9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire - Hamilton) has 43 reviews.

Overall Experience
  • 37
  • 5
  • 0
  • 1
  • 0
Date Published
  • 43
  • 13
  • 17
  • 29
  • 14
Reviewer Connection to Home Instead (South Lanarkshire - Hamilton)
  • 16
  • 8
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from A F (Wife of Client) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review took the right amount of time. She was very pleasant and asked if everything was working out well and were there any areas in which there could be improvement. Very happy with the service and staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frank O (Son of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead has been supporting my mum for over two years now. As Mum's condition has deteriorated over that time, the support and care have increased. I must congratulate Home Instead on the calibre of their staff. Every one of the ladies who I have met and who visit Mum is very professional. They
are kind, friendly, approachable and very caring. I really don't know what Mum would do without them. I live abroad, and knowing how well the ladies look after Mum is a huge relief to me. The communication from the Home Instead team is excellent, and if I raise any concerns with them, they are immediately addressed. Mum is very fond of her regular ladies. Well done, Home Instead.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian N (Son of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
After using Home Instead for 8 months and with my mother in an "end of life" condition, Home Instead chose to abruptly withdraw their services without notice. We were told that this was due to the fact that we did not have an adjustable medical bed. Following a complaint, to the care manager, the following
day Home Instead indicated that service could be re-instated if we rented a medical bed and had two carers three times a day, instead of one three times per day at a cost 2.5xs what we had been paying to date. This included renting a medical bed. My mother passed two days later in the care of family members. We feel extremely disappointed with the manner in which Home Instead withdrew their services. The situation placed the family in an impossible position during, what was already a very stressful time. It is important to note that this was not the carers' fault who attended my mother but Home Instead's senior management.
Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire - Hamilton)

I realise that this is a very difficult time for the family with the passing of your mother and there is a lot of emotion in the review. Whilst I am respectful of your feelings I also feel that I need to provide details that are missing. After a fall our carer advised us that your mum's mobility had changed. Our Care Manager carried out a Risk Assessment on the Moving & Handling and deemed that it was no longer safe to move your mum with 1 carer. We informed you we would require 2 carers and a hospital bed and we found a supplier and could get one the next day. We confirmed we could resume support the next day with the bed and with 2 carers. I do acknowledge that this doubled your cost and an additional cost for the hospital bed but we could not legally or safely support your mum without it. At this point, you cancelled the service due to excessive cost which I also understand. We did not abruptly withdraw our service we found a safe solution but at a cost that was not acceptable to the family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (155 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Feb 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

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