Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB
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Top 20 award
9.9 46 Reviews
  • Home Instead (South Lanarkshire - Hamilton), Bellshill
Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they do.

With Home Instead, you’ll be connected with professional and experienced carers who are committed to delivering care that makes a difference. Allocating the same carer to every visit allows you to build a positive and trusting relationship, and visits are always planned when convenient for you.

Whatever level of support you need, the team will plan and deliver a care plan to suit you, from light housekeeping and meal preparation to personal care and dementia support, care is provided by high quality professionals up to 24 hours a day.
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Care Provided by Home Instead (South Lanarkshire - Hamilton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Contact Home Instead (South Lanarkshire - Hamilton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Home Instead (South Lanarkshire - Hamilton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lindsay Bryson (Care Manager)

Home Instead (South Lanarkshire - Hamilton) Reviews (46)

9.9

Home Instead (South Lanarkshire - Hamilton) has a Review Score of 9.9 (9.916) out of 10, based on 26 reviews in the last 2 years.
Over all time Home Instead (South Lanarkshire - Hamilton) has 46 reviews.

Overall Experience
  • 40
  • 5
  • 0
  • 1
  • 0
Date Published
  • 46
  • 3
  • 19
  • 26
  • 20
Reviewer Connection to Home Instead (South Lanarkshire - Hamilton)
  • 18
  • 8
  • 8
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from R H (Sister of Client) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly, frail sister has been under the care of Home Instead since 2018. She receives three, one hourly, visits daily, thus enabling her to live in her own flat rather than a nursing home which she did not want.
The management team is efficient and reliable never once letting her down throughout
covid and wintry weather. They use the latest technology to inform me of my sister's daily health via an app.
The nursing staff are knowledgeable about elderly care and are readily available over concerns.
The carers who are responsible for my sister's daily care are well trained, conscientious and compassionate. They genuinely care about my sister and have built a great relationship with not only her but me as her main relative.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I look forward to seeing the care professional every morning as they brighten up my day and they are always very pleasant. The two hours I get on a Saturday is excellent for getting out and getting some shopping or going for a coffee.
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  • Value for Money
Review from S M (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I am now 91 years of age and living alone in my home, which I own. I am very dependent on assistance with any tasks which I find difficult. I therefore appreciate all the help which I get from Home Instead service providers.
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  • Treated with Dignity
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Review from A F (Wife of Client) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review took the right amount of time. She was very pleasant and asked if everything was working out well and were there any areas in which there could be improvement. Very happy with the service and staff.
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Review from Frank O (Son of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead has been supporting my mum for over two years now. As Mum's condition has deteriorated over that time, the support and care have increased. I must congratulate Home Instead on the calibre of their staff. Every one of the ladies who I have met and who visit Mum is very professional. They
are kind, friendly, approachable and very caring. I really don't know what Mum would do without them. I live abroad, and knowing how well the ladies look after Mum is a huge relief to me. The communication from the Home Instead team is excellent, and if I raise any concerns with them, they are immediately addressed. Mum is very fond of her regular ladies. Well done, Home Instead.
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Review from Ian N (Son of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
After using Home Instead for 8 months and with my mother in an "end of life" condition, Home Instead chose to abruptly withdraw their services without notice. We were told that this was due to the fact that we did not have an adjustable medical bed. Following a complaint, to the care manager, the following
day Home Instead indicated that service could be re-instated if we rented a medical bed and had two carers three times a day, instead of one three times per day at a cost 2.5xs what we had been paying to date. This included renting a medical bed. My mother passed two days later in the care of family members. We feel extremely disappointed with the manner in which Home Instead withdrew their services. The situation placed the family in an impossible position during, what was already a very stressful time. It is important to note that this was not the carers' fault who attended my mother but Home Instead's senior management.
Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire - Hamilton)I realise that this is a very difficult time for the family with the passing of your mother and there is a lot of emotion in the review. Whilst I am respectful of your feelings I also feel that I need to provide details that are missing. After a fall our carer advised us that your mum's mobility had changed. Our Care Manager carried out a Risk Assessment on the Moving & Handling and deemed that it was no longer safe to move your mum with 1 carer. We informed you we would require 2 carers and a hospital bed and we found a supplier and could get one the next day. We confirmed we could resume support the next day with the bed and with 2 carers. I do acknowledge that this doubled your cost and an additional cost for the hospital bed but we could not legally or safely support your mum without it. At this point, you cancelled the service due to excessive cost which I also understand. We did not abruptly withdraw our service we found a safe solution but at a cost that was not acceptable to the family.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (South Lanarkshire - Hamilton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Home Instead (South Lanarkshire - Hamilton) is calculated as follows: ( (143 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire - Hamilton) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Feb 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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