Home Instead (North Lanarkshire & Glasgow East)

1A South Muirhead Road, Cumbernauld, Glasgow G67 1AX
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9.9 17 Reviews
  • Home Instead (North Lanarkshire & Glasgow East), Glasgow
Home Instead North Lanarkshire & Glasgow East is a local award-winning private home care agency based in Cumbernauld. The office covers the main localities in North Lanarkshire, including Cumbernauld, Kilsyth, Stepps, Coatbridge, Airdrie & surrounding areas.

Home Instead pride themselves on hand-picking and specialty training their Care Professionals which results in the delivery of the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. Their Care Professionals support older people so that they are able to stay in their own homes and live independently for longer - in a happy, safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour visits to 24/7 care. They do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the Care Professionals so that wherever possible the same Care Professional sees the same client at the same time each day.

- All Care Professionals are employed and partake in a recruitment assessment process. They ask for up to six references plus enhanced PVG checks.

- Care Professionals are trained in Dementia Care, Moving and Assisting, Parkinson's and Medication.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

The services are completely adaptable and variable to suit every client and family requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Megan Thomson (Service Manager)

Home Instead (North Lanarkshire & Glasgow East) Reviews (17)

9.9

Home Instead (North Lanarkshire & Glasgow East) has a Review Score of 9.9 (9.949) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (North Lanarkshire & Glasgow East) has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (North Lanarkshire & Glasgow East)
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Total of 17, showing 1-17
Review from Agnes L (Mother of Client) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the 3rd service user I have used. Also, the very best for punctuality and service, they help me as a mother of a service user. Any problems have been solved immediately. I must admit that the following support workers are exceptionally good with my daughter and myself. 4 members of staff in
particular. I have no complaints about the others, as they are all very good.
Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for taking the time to leave this review. It is always a pleasure to hear about the experience our clients and their families are having as it shows just how much dedication our staff have for their clients.

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Review from David L (Brother of Client) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive experience with my mum, and myself able to ask questions on my sister's behalf. Also, information about what activities and participation by sister explained. Very relaxed review with my sister, my mum, and myself encouraged to participate.
Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for submitting this review, it is a pleasure to support your sister and to be involved with the family as well. This is exactly the type of quality care and support we aim to provide to all of our clients and their loved ones.

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Review from C S (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family have been delighted with the care my Mum has received. All of the caring staff and the office staff have always been kind, helpful and supportive . We have nothing but praise for all of the staff we've dealt with. Their help and support has made such a difference to my Mum's life.
Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for taking the time to complete this review, it is so lovely to hear the standard of care your mum has been receiving from ourselves in the office and from the care professionals that visit her has met and exceeded expectations. This is exactly what we want every person to feel they experience with our company.

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Review from Cait H (Daughter of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to use this service, however she was delighted with the 2 staff members who came to our home for a period of a week to cover a family holiday.
A very professional friendly service
Staff members arrived on time every evening, cooked dinner and kept my mum company for the remainder
of the time


10/10 will certainly use this service in the future

Reply from Sandra Salvona, Business Development Manager at Home Instead (North Lanarkshire & Glasgow East)

Thanks for taking th time to leave a review. Its always a great feeling to be albe to let our Care Professioals know that they their hard work has been recognised and made such a difference to bothe their Client and the wider family

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Review from S M (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased and happy with the Home Instead service. All of the carers who attend my mother are excellent taking time to talk to my mum and listen to her needs. I especially love the App which allows me to read about how my mum has been each day the carers visit and it is updated in real
time. Very happy with the service!
Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

It is great to hear that you are so pleased with the service. I know that the Care Professionals who visit your Mother will be particularly happy to learn that you have taken the time to leave such a lovely Review - I will be sure to let them know. Many thanks

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Review from John S (Son of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very determined to not have any visitor that is not family but we managed to get her to agree to try Home Instead for a trial period. Unfortunately, this did not work as my mum will not be convinced of the benefits of the visit


However, this was not the fault of the Home Instead visitor

who was very good at making a connection with my mum and getting her engaged during the visits. This is a great credit to the visitor because my mum has very bad short term memory.
Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

Thank you so much for taking the time to leave a Review, especially given that we were not able to convince your Mum as to the advantages of care support. We will make sure that the Care professional who engaged with your Mum receives your kind feedback.

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Review from H C (Daughter of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was restbite care with a live-in carer to allow me to have a holiday. Our carer was amazing. Dad loved her and flourished in his own home being waited on hand and foot so this was an amazing experience for us as a family and all I can say is thanks a million and say his normal daytime care team
was amazing too.
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Review from Steven A (Son of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is elderly and resides with us, we have used family support in the past to cover respite but unfortunately, that wasn't possible this year. I have used Home Instead in the past for respite with my mother who had Alzheimer's, so I am a returning user of the services.
My dad was reluctant
to engage and after meeting face-to-face with the Home Instead team and discussing his individual needs, a care plan was personalised to him, which left him feeling in total control of exactly what he wanted from the support. My dad presented a few challenges in the initial stages and these were dealt with brilliantly by the team and I was fully updated throughout.
Once the period of support concluded my dad raved about the carers and he loved the experience, we have now booked additional periods of support in September and October and will continue to use Home Instead to support my dad at home.
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Review from S G (Daughter of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum receives excellent care twice a week from Home Instead mainly for companionship so that she has someone who can drive her to Hairdresser, Doctor, and Dental appointments and for browsing around the shops etc. The Care Manager visited my mum at home around 6 months ago to get to know her and be
able to match her up with a suitable Carer. The lady looks after my mum very well and all the other ladies who cover for her main carer are all very professional and caring too. My mum had a visit yesterday from the Support Co-ordinator who wanted to check that my mum is happy with her care which is very professional and also adds that personal touch. I highly recommend Home Instead to anyone looking for friendly, supportive first-class care. Thank you to everyone involved with my mum's care.
Reply from Megan Molloy, Care Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for your kind words and for placing your trust in our team, it is a pleasure to care for your Mother.

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Review from Suzanne B (Daughter of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided care for my mum in her own home for almost 18 months. My mum suffered from mixed dementia and it was really important that the carers got to know my mum and my mum got to know and recognise them. Continuity of carers who were coming to visit her was also key. I live over 400 miles
from her, but I had complete peace of mind that she was being well cared for and looked after. Having the information available almost immediately on the app let me see exactly what was going on, how she was feeling, how much my mum was eating and drinking, whether she had gone on an outing with the carers was completely invaluable. There were a few management changes over the 18 months or so, but it had limited impact on the care that my mum was receiving. I wouldn't hesitate to recommend Home Instead to anyone looking for care.
Reply from Megan Molloy, Care Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for your kind review. It was a joy to care for your mother. We are thrilled to hear you both had a positive experience.

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Review from Sal R (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service was next to none and the carer was very attentive, and did what had to be done.
All in all everything went fine. We would use service again if a need arises in future for any reason.
Thanks again.
Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for your kind words and for placing your trust in our team, it was a pleasure to look after your mother.

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Review from F M (Daughter of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and stepdad both received care at home from ‘Home Instead’ for a few months between 2022 - 2023. The service they received was fantastic and allowed them to continue living at home whilst providing peace of mind for myself and my family. The carers were friendly, supportive and kind. Communication
with, and support from the care manager, was also first-class. Home Instead went above and beyond and was extremely professional at all times. They took time to get to know both my mum and stepdad and took a genuine interest in them as individuals as well as their care needs. I would not hesitate to recommend this service.
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Review from Linda C (Daughter of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead started in my Dad's home in December 2022. I live abroad so needed people I could trust and rely on to look after Dad as he is my priority and I am unable to be there as much as I would like.
The staff, the care and the professionalism are much higher than I anticipated. They try to match
carers to clients and I have access to their app to see what is done each day to know how my dad is being cared for, brings me great peace of mind.
I feel so very lucky to have found such a caring provider who offers a very personal touch rarely found in this sector. I would recommend Home Instead to friends and family without hesitation.
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Review from B K (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead looking for short-notice assistance and a staff member came out to visit my mother and I, the following day and within four days, care support was in place.
The carers have been fantastic with my mother and with their support, care and companionship. Her quality of life has
improved and her ability to continue to live in her lifetime home is protected.
I would highly recommend Home Instead.
Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for entrusting us with the care of your mother first and foremost. its an obligation which we do not take lightly. Thank you also for your kind words, these do truly make a difference to our teams knowing the value they are providing to our clients.

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Review from M L (Daughter of Client) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family are delighted with the excellent care and companionship provided by Home Instead. As a small family, we really appreciate the peace of mind given by the care provided. Communication is frequent, and flexibility is much appreciated. The genuine care and thoughtfulness are very comforting. My
dad's care is the priority, and he enjoys the company and outings with his friendly, kind carer. We are so delighted to have found Home Instead. The care manager went out of her way to find someone that would suit Dad and his interests.
Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for entrusting us with the care of your father. Our care professionals look forward to each and every visit, and we are delighted to hear that your dad enjoys their company.

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Review from Angela C (Daughter of Client) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are delighted with the excellent care and companionship provided by Home Instead for many months now. The genuine concern for the service user and consideration and support of the client's family is outstanding. The professional and flexible approach by management is much appreciated since
it enables help to be provided when most needed. I have found Home Instead to be very reliable and their communication first class.
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Review from Fiona F (Daughter of Client) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and I are extremely grateful for the support provided while I was on holiday (August and November). A friend also recommended the service to us. Staff are lovely and reliable. Social services are finally providing carers morning and night to ensure Mum is taking her meds and just to check on her
but we will still be using Home Instead in the future for practical help when I am not available. This means I also have peace of mind knowing she is being assisted with her hair appointments/meals/visits.
Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for your kind review, it was a joy for us to go in and look after your mother and it's great to hear she is now getting the care she deserves.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Home Instead (North Lanarkshire & Glasgow East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Home Instead (North Lanarkshire & Glasgow East) is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) ) ÷ 59 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Lanarkshire & Glasgow East) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Jan 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Megan

Megan Thomson

Job Title: Service Manager

Megan is the service manager. She has an extensive knowledge of the care sector. She oversees the management of the office team and care professionals. Megan prides herself in delivering high-quality person-centred care.

Frequently Asked Questions about Home Instead (North Lanarkshire & Glasgow East)

What Type of Services does Home Instead (North Lanarkshire & Glasgow East) offer?

Home Instead (North Lanarkshire & Glasgow East) offers Home Care.

How many Carers does Home Instead (North Lanarkshire & Glasgow East) employ?

Home Instead (North Lanarkshire & Glasgow East) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Lanarkshire & Glasgow East) to verify any information. View our terms and conditions. Home Instead (North Lanarkshire & Glasgow East) has an Enhanced Service - more info.