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Home Instead (North Lanarkshire & Glasgow East)

1A South Muirhead Road, Cumbernauld, Glasgow, Lanarkshire G67 1AX
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my dad raved about the carers and he loved the experienceSteven A(Son of Client/Service User)
Home Instead (North Lanarkshire & Glasgow East), Glasgow
I highly recommend Home Instead to anyone looking for friendly, supportive first-class care.S G(Daughter of Client/Service User)
Home Instead (North Lanarkshire & Glasgow East), Glasgow
Home Instead (North Lanarkshire & Glasgow East), Glasgow

Home Instead North Lanarkshire & Glasgow East is a local award-winning private home care agency based in Cumbernauld. The office covers the main localities in North Lanarkshire, including Cumbernauld, Kilsyth, Stepps, Coatbridge, Airdrie & surrounding areas.

Home Instead pride themselves on hand-picking and specialty training their Care Professionals which results in the delivery of the highest standards of care for clients in their own homes. The team is made up...  

Care Provided by Home Instead (North Lanarkshire & Glasgow East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

Minimum 1 hour visits - available on request.

Available on request

Contact Home Instead (North Lanarkshire & Glasgow East) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Megan Thomson (Service Manager)

Home Instead (North Lanarkshire & Glasgow East) Reviews (24)

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9.8

Home Instead (North Lanarkshire & Glasgow East) has a Review Score of 9.8 (9.750) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (North Lanarkshire & Glasgow East) has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from B K (Son of Client) published on 8 March 2023 Submitted via Website•
Overall Experience
I contacted Home Instead looking for short-notice assistance and a staff member came out to visit my mother and I, the following day and within four days, care support was in place.
The carers have been fantastic with my mother and with their support, care and companionship. Her quality of life has improved and her ability to continue to live in her lifetime home is protected.

I would highly recommend Home Instead.

↩Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for entrusting us with the care of your mother first and foremost. its an obligation which we do not take lightly. Thank you also for your kind words, these do truly make a difference to our teams knowing the value they are providing to our clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M L (Daughter of Client) published on 9 February 2023 Submitted via Website•
Overall Experience

My family are delighted with the excellent care and companionship provided by Home Instead. As a small family, we really appreciate the peace of mind given by the care provided. Communication is frequent, and flexibility is much appreciated. The genuine care and thoughtfulness are very comforting. My dad's care is the priority, and he enjoys the company and outings with his friendly, kind carer. We are so delighted to have found Home Instead. The care manager went out of her way to find someone that would suit Dad and his interests.

↩Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for entrusting us with the care of your father. Our care professionals look forward to each and every visit, and we are delighted to hear that your dad enjoys their company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela C (Daughter of Client) published on 16 December 2022 Submitted via Postal Card•
Overall Experience

Our family are delighted with the excellent care and companionship provided by Home Instead for many months now. The genuine concern for the service user and consideration and support of the client's family is outstanding. The professional and flexible approach by management is much appreciated since it enables help to be provided when most needed. I have found Home Instead to be very reliable and their communication first class.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Fiona F (Daughter of Client) published on 1 December 2022 Submitted via Postal Card•
Overall Experience

Mum and I are extremely grateful for the support provided while I was on holiday (August and November). A friend also recommended the service to us. Staff are lovely and reliable. Social services are finally providing carers morning and night to ensure Mum is taking her meds and just to check on her but we will still be using Home Instead in the future for practical help when I am not available. This means I also have peace of mind knowing she is being assisted with her hair appointments/meals/visits.

↩Reply from Saqib Rehman, Director at Home Instead (North Lanarkshire & Glasgow East)

Thank you for your kind review, it was a joy for us to go in and look after your mother and it's great to hear she is now getting the care she deserves.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 27 February 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

News (0)

News

There are no news items for Home Instead (North Lanarkshire & Glasgow East).

Awards / Recognitions (10)

  • 29 May 2026Recipient: Home Instead
  • 30 May 2025Recipient: Home Instead
  • 31 May 2024Recipient: Home Instead

Accreditations

There are no accreditations posted yet for Home Instead (North Lanarkshire & Glasgow East).

Meet the Team (1)

Megan Thomson
Megan ThomsonJob Title:Service Manager

Megan is the service manager. She has an extensive knowledge of the care sector. She oversees the management of the office team and care professionals. Megan prides herself in delivering high-quality person-centred care.

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