Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR
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9.7 30 Reviews
  • Home Instead (Bristol East), Bristol
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia.

A wide range of companionship, home help and personal care services can be incorporated into the care package to suit one's needs.

All services are matched with caregivers who respect the dignity and independence of all clients and thus ensuring outstanding care and continuity of care provided.
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Care Provided by Home Instead (Bristol East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.50 – £41
  • Weekly Live-in Care Fees: £1715 – £1715

These prices are only a guideline, please contact Home Instead (Bristol East) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Andrea Williams (Registered Manager)

Home Instead (Bristol East) Reviews (30)

9.7

Home Instead (Bristol East) has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Bristol East) has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Home Instead (Bristol East)
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Total of 30, showing 1-20
Review from Spillo F (Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy with Home Instead. The team provide an excellent service. They understand and listen to my needs, and communication is great. They've matched me with carers who have similar interests, sense of humour and are so helpful and kind. I feel that I'm in great hands. Thank you so much.
Reply from Andrew Wood, Director at Home Instead (Bristol East)
Thank you so much for taking the time and trouble to write this glowing review which we have shared with all our office support team. These reviews are the highlight of our day and it is always so…read more
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Review from Paul H (Son of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Hanham were caring and professional from the outset. From their initial meeting with Mum, through the carers that supported mum with companionship and some light housework and also the admin team in the office, they all showed kindness and understanding. Sadly, Mum was still unable to accept
she needs care, so we had to end the service, but when the need arrives again in the future, as I'm sure it will, we will return to Home instead with no reservations.
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Review from Sarah O (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm truly grateful to Home Instead for the care and support they provided for my mum. From the very beginning, the whole team approached her care with kindness, patience, and dignity. It was never just about ticking boxes, they always put Mum first and treated her as an individual, taking the time to
get to know her properly.


Both the carers who visited Mum and the office team, who are just as hands-on, showed a genuine commitment to her wellbeing. Their warmth, professionalism, and attention to detail gave our family real peace of mind. We always knew Mum was in safe, capable hands.


I wouldn't hesitate to recommend Home Instead to anyone looking for thoughtful, person-centred care. Their support made a difficult time so much easier, and we're incredibly thankful.,

Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thanks for your kind words as it is great to hear that the team are providing a caring and compassionate service all round. As the owner it makes me proud to have such a wonderful team wanting to help…read more
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Review from M K (Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that have helped support me since starting with this agency have been very good. They are all very kind and respectful. I would happily recommend this agency to anyone looking for care.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for the great feedback. We at Home Instead have a very stringent recruitment process to ensure we employ the right staff. We match our client/care pro so that you get the best…read more
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Review from L P (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family really appreciate the splendid service provided by both the office staff and care givers.
The office staff respond efficiently to all queries and are proactive in their approach to the care and wellbeing of my mother. They update information speedily ensuring everyone is fully aware of mum's
care needs.
Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.
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Review from D K (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.
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Review from Elizabeth M (Friend of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful.
Highly recommend.
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Review from M F (Son of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad says he really enjoys the care and support of the staff.
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Review from Gordan C (Client) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found service good and am pleased with it.
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Review from Joan B (Client) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Home Instead to be most helpful and explanatory when phoning. The carers were well-introduced to me and they were helpful and caring. I couldn't fault them at all.
An excellent experience at a very difficult time.
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Review from Margaret S (Wife of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care. Staff are very good.
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Review from Annie T (Daughter of Client) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full
time care home but we will always be grateful for the care and attention given to her.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you for such a lovely review. Our staff make all our clients feel part of a family and thus are caring and attentive to ensure we met your mom's needs and brightened her day.
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Review from D H (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for this positive feedback which we value greatly. We continue to provide the quality of service that everyone deserves and all staff aim for a high standard. They will be delighted…read more
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Review from C R (Granddaughter of Client) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for our grandmother for the last six months. the staff are lovely. Kind, respectful and understanding of the support my grandmother needs.
The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for
all they do to support us.
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Review from J R (Civil Partner of Client) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Personal care is provided in the evenings only to help get my partner to bed. Staff generally arrive on time and manage to perform all necessary tasks competently and efficiently well within the hour time slot.
The small number of different staff invested in the care helps with the acceptance of the
care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.
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Review from Y G (Daughter of Client) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care and support that my mum and I are experiencing from the whole team.
The weekly assistance the carers give my mum is so special as they show such empathy even though she is nearing the end of her days.
I would also like to praise the care manager who is also is very
empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.
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Review from C M (Daughter of Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for this positive feedback, which we value greatly, and your comments are passed on to the team. We work really hard to be a caring and loving extended member of the family, visiting…read more
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Review from S A (Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.
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Review from E J (Son of Client) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.
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Review from Anthony T (Client) assisted by family/friend published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service provided by Home Instead. The two carers who are assigned to me show patients, respect and treat me with dignity.
The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Home Instead (Bristol East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Home Instead (Bristol East) is calculated as follows: ( (42 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol East) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Andrew

Andrew Wood

Job Title: Owner Joined: 2019

Having lived in this city for over 40 years, and still with parents alive, over 200 miles away, and Mum living with dementia, I understand first-hand the very high quality of care I would demand for my own parents.


I've worked in healthcare since 2011 and moved to adult homecare in 2014, as a board director of a national provider, before buying my first Home Instead franchise in 2019. I took over the Bristol North franchise in late 2023 and this Bristol East franchise in September 2025, because I'm proud of the very high quality of care we provide in our city and wanted consistency of the quality and response right across our city.

Tracy

Tracy Morris

Job Title: Care Manager Joined: 2021

Tracy, our Registered Manager with over 10 years in the social care sector, is dedicated to providing first-class service for our clients. Having advanced through various roles and spent 3 years at Home Instead, she combines experience with a passion for quality care.

Emma

Emma Morris

Job Title: Team Leader Joined: 2022

Emma is our dedicated Team Leader with over 5 years in the care sector. She ensures compliance and high-quality care while leading training programs that boost team performance. With a Level 4 Health and Social Care qualification, Emma is passionate about exceptional care.

Hollie

Hollie Cooke

Job Title: Recruiter Joined: 2023

Hollie, our Recruiter, has over 6 years of experience in the care sector, using her knowledge to recruit compassionate Care Professionals for our team. In her spare time, she enjoys nature walks, dining out, and going on sunny holidays, embracing life’s simple pleasures.

Kadie

Kadie Lambert

Job Title: Scheduler Joined: 2023

As the Scheduler, Kadie collaborates with clients to identify visit times that fit their routines and match them with the right Care Professionals. She facilitates familiar introductions, sends weekly timesheets, and keeps clients updated on any changes.

Frequently Asked Questions about Home Instead (Bristol East)

What Type of Services does Home Instead (Bristol East) offer?

Home Instead (Bristol East) offers Home Care.

How many Carers does Home Instead (Bristol East) employ?

Home Instead (Bristol East) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bristol East) to verify any information. View our terms and conditions. Home Instead (Bristol East) has an Enhanced Service - more info.