Home Instead (Bristol East)

The ladies who work for Home Instead East Bristol are a dedicated group of carers. They go to great lengths to make sure their clients are comfortable and well cared for. I recommend highly the team at Home Instead East Bristol.

It was a big step to find carers for my mum at the start of 2025. I was struggling to give her the level of support she needed, especially as my sister had recently passed away. From the time mum and I met with Tracy we were treated with kindness and sympathy, and mum's individual needs informed her care plan. Initially mum had visits each morning, but as her health deteriorated we have added a visit each evening. Mum has a team of supportive carers and gets on well with them all. New carers visit with one of her existing team so that they can learn her routine and this gives mum reassurance. I like that I have an App where the carers record notes from their visits so I know how mum is that day and I am sent the week's rota so mum can see in advance who will be coming. Overall, I am very happy that we chose Home Instead and can only say that our experience of the care staff and office staff has been positive. I don't know how we would have coped without the support we have received.

Very helpful and friendly service from all the team. I appreciated being informed of problems and kept up to date with their care. The carers were attentive and supportive of both parents and helped keeping them interested in what's going on around them.

I'm so happy with Home Instead. The team provide an excellent service. They understand and listen to my needs, and communication is great. They've matched me with carers who have similar interests, sense of humour and are so helpful and kind. I feel that I'm in great hands. Thank you so much.

The team at Hanham were caring and professional from the outset. From their initial meeting with Mum, through the carers that supported mum with companionship and some light housework and also the admin team in the office, they all showed kindness and understanding. Sadly, Mum was still unable to accept she needs care, so we had to end the service, but when the need arrives again in the future, as I'm sure it will, we will return to Home instead with no reservations.

I'm truly grateful to Home Instead for the care and support they provided for my mum. From the very beginning, the whole team approached her care with kindness, patience, and dignity. It was never just about ticking boxes, they always put Mum first and treated her as an individual, taking the time to get to know her properly.

Both the carers who visited Mum and the office team, who are just as hands-on, showed a genuine commitment to her wellbeing. Their warmth, professionalism, and attention to detail gave our family real peace of mind. We always knew Mum was in safe, capable hands.

I wouldn't hesitate to recommend Home Instead to anyone looking for thoughtful, person-centred care. Their support made a difficult time so much easier, and we're incredibly thankful.,

All the carers that have helped support me since starting with this agency have been very good. They are all very kind and respectful. I would happily recommend this agency to anyone looking for care.

Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.

Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.

We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful. Highly recommend.

My dad says he really enjoys the care and support of the staff.

Always found service good and am pleased with it.

An excellent experience at a very difficult time.

Excellent care. Staff are very good.

We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full time care home but we will always be grateful for the care and attention given to her.

Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.

The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for all they do to support us.

The small number of different staff invested in the care helps with the acceptance of the care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.

I would also like to praise the care manager who is also is very empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.

The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.