Home Instead (Bristol East)

I would also like to praise the care manager who is also is very empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.

The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.

I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.

September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.

The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.

Very helpful ladies. Do jobs well and a pleasant company.

Home Instead have provided intermittent care for my father for over a year now. The administration of the care was efficient and thorough; the caregivers were all friendly, informative, understanding and committed. My father, who is a discerning judge, was always complimentary. Many thanks for a great job!

A truly great company, teamwork, kindness, caring and professional. Thank you from all the family.

Once we were both heading in the same direction and goal, namely her best interests. I have nothing but praise for the admin and staff. Whatever was required they managed to cater for her requirements, even at short notice. I only wish it was possible to reengage, but that is unlikely due to current issues - must add nothing to do with this company.

We transferred to Home Instead from another agency due to an increase in care needs for mum. Home Instead were excellent, stepping up at short notice. The caregivers were organised as a team of 4 so that my mum got to know them, and they provided a weekly schedule so mum knew who to expect. All the staff were lovely, professional and approachable. I would highly recommend Home Instead to anyone seeking care at home.

The entire team at Home Instead in East Bristol are outstanding. They are an invaluable source of support not just to the service user but also to the service user's family. When the key worker/carer was on leave, Home Instead were able to provide another carer to cover and the seamless transition in the care provided is something that I am appreciative of. The interpersonal skills of staff both in the office and those providing the care are truly exceptional and the level of service and commitment to their roles outstanding. Nothing is too much trouble and they have both always gone above and beyond, a truly exceptional company and one that I would have no hesitation in highly recommending if you are looking at home care for a loved one.

I cannot fault the care that has been given to my husband over the last few months. The carers have always been kind, caring, respectful and considerate. The company itself has been very efficient to deal with and always available at the end of the phone. I would certainly recommend them.

Cannot praise them highly enough.

Overall an excellent service, especially the carer who gave a more than excellent service.

Thank you to all the staff for your excellent support.