Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR
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9.9 32 Reviews
  • Home Instead (Bristol East), Bristol
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia.

A wide range of companionship, home help and personal care services can be incorporated into the care package to suit one's needs.

All services are matched with caregivers who respect the dignity and independence of all clients and thus ensuring outstanding care and continuity of care provided.
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Care Provided by Home Instead (Bristol East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.50 – £41
  • Weekly Live-in Care Fees: £1715 – £1715

These prices are only a guideline, please contact Home Instead (Bristol East) to find out the exact price for your requirements.

Contact Home Instead (Bristol East) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bristol East) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Andrea Williams (Registered Manager)

Home Instead (Bristol East) Reviews (32)

9.9

Home Instead (Bristol East) has a Review Score of 9.9 (9.879) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (Bristol East) has 32 reviews.

Overall Experience
  • 28
  • 4
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Date Published
  • 32
  • 5
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  • 10
  • 22
Reviewer Connection to Home Instead (Bristol East)
  • 11
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  • 4
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  • 1
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  • 1
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Total of 32, showing 21-32
Review from E J (Son of Client) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.
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Review from Anthony T (Client) assisted by family/friend published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service provided by Home Instead. The two carers who are assigned to me show patients, respect and treat me with dignity.
The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.
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Review from M H (Client) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful ladies. Do jobs well and a pleasant company.
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Review from Nicholas C (Son of Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have provided intermittent care for my father for over a year now. The administration of the care was efficient and thorough; the caregivers were all friendly, informative, understanding and committed. My father, who is a discerning judge, was always complimentary. Many thanks for a great
job!
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Review from Nicky T (Daughter-in-law of Client) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Home Instead (Bristol East) team have all been just amazing, from assessment, communication, liaising with me to sort out issues regularly. My Mother-In-Law although reluctant at first, having just come out of the hospital, by day 4 loved having carers to help her be independent in the bathroom,
encourage her to walk, take care of her appearance and just boost that lack of confidence after 18 months of lockdown and isolation.
A truly great company, teamwork, kindness, caring and professional. Thank you from all the family.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
We are hugely grateful, Nicky, for this very supportive and generous review (which has been passed on to all staff), and thank you so much for taking the time to write it, reflecting our care of your…read more
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Review from F B (Partner of Client) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once we were both heading in the same direction and goal, namely her best interests. I have nothing but praise for the admin and staff. Whatever was required they managed to cater for her requirements, even at short notice. I only wish it was possible to reengage, but that is unlikely due to current
issues - must add nothing to do with this company.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Many thanks for your kind words. The staff enjoyed looking after your partner. We will happily continue support if she returns home once again. Regards, Joe
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Review from A R (Daughter of Client) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We transferred to Home Instead from another agency due to an increase in care needs for mum. Home Instead were excellent, stepping up at short notice. The caregivers were organised as a team of 4 so that my mum got to know them, and they provided a weekly schedule so mum knew who to expect. All the
staff were lovely, professional and approachable. I would highly recommend Home Instead to anyone seeking care at home.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for you taking the time to write this review. One of the areas we work very hard on is speed of response, flexibility, and providing peace-of-mind to loved ones that they can entrust…read more
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Review from Jo P (Daughter-in-law of Client) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team at Home Instead in East Bristol are outstanding. They are an invaluable source of support not just to the service user but also to the service user's family. When the key worker/carer was on leave, Home Instead were able to provide another carer to cover and the seamless transition in
the care provided is something that I am appreciative of. The interpersonal skills of staff both in the office and those providing the care are truly exceptional and the level of service and commitment to their roles outstanding. Nothing is too much trouble and they have both always gone above and beyond, a truly exceptional company and one that I would have no hesitation in highly recommending if you are looking at home care for a loved one.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Many thanks for your lovely feedback and entrusting us to look after your wonderful mum-in-law. Our care staff love the work they do which makes them extra special.
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Review from Marlene P (Wife of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care that has been given to my husband over the last few months. The carers have always been kind, caring, respectful and considerate. The company itself has been very efficient to deal with and always available at the end of the phone. I would certainly recommend them.
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Review from Patricia H (Client) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were punctual, friendly and carried out the care with professionalism aplomb.
Brilliant.
Cannot praise them highly enough.
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Review from Philip G (Son-in-law of Client) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall an excellent service, especially the carer who gave a more than excellent service.
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Review from Nicki T (Daughter of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and friendly service also very informative and extremely good service. As a family, we did not warn the service to end, but my father’s decision was his to make, however, misguided he is being.
Thank you to all the staff for your excellent support.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thanks for the great feedback. I am glad we were able to help your mom and dad during the time in need. It is a pity your dad decided to discontinue services even though your parents looked forward…read more
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Home Instead (Bristol East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Home Instead (Bristol East) is calculated as follows: ( (52 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol East) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Andrew

Andrew Wood

Job Title: Owner Joined: 2019

Having lived in this city for over 40 years, and still with parents alive, over 200 miles away, and Mum living with dementia, I understand first-hand the very high quality of care I would demand for my own parents.


I've worked in healthcare since 2011 and moved to adult homecare in 2014, as a board director of a national provider, before buying my first Home Instead franchise in 2019. I took over the Bristol North franchise in late 2023 and this Bristol East franchise in September 2025, because I'm proud of the very high quality of care we provide in our city and wanted consistency of the quality and response right across our city.

Tracy

Tracy Morris

Job Title: Care Manager Joined: 2021

Tracy, our Registered Manager with over 10 years in the social care sector, is dedicated to providing first-class service for our clients. Having advanced through various roles and spent 3 years at Home Instead, she combines experience with a passion for quality care.

Emma

Emma Morris

Job Title: Team Leader Joined: 2022

Emma is our dedicated Team Leader with over 5 years in the care sector. She ensures compliance and high-quality care while leading training programs that boost team performance. With a Level 4 Health and Social Care qualification, Emma is passionate about exceptional care.

Hollie

Hollie Cooke

Job Title: Recruiter Joined: 2023

Hollie, our Recruiter, has over 6 years of experience in the care sector, using her knowledge to recruit compassionate Care Professionals for our team. In her spare time, she enjoys nature walks, dining out, and going on sunny holidays, embracing life’s simple pleasures.

Kadie

Kadie Lambert

Job Title: Scheduler Joined: 2023

As the Scheduler, Kadie collaborates with clients to identify visit times that fit their routines and match them with the right Care Professionals. She facilitates familiar introductions, sends weekly timesheets, and keeps clients updated on any changes.

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