Home Instead (West Lancashire & Chorley)

Having previously held senior executive positions in the UK logistics industry and Central Government, Robert decided to combine his transferable business skills gained across the private and public sectors with those skills of his wife Gail, whose professional care career commenced as an NHS nurse at Ormskirk Hospital over thirty years ago.

Commenting on the formation of Home Instead West Lancashire and Chorley, Robert said: "Both Gail and I share a common desire to become an established part of the local West Lancashire care community, changing the face of ageing, and becoming the provider of choice by delivering the highest possible quality care services to adults and older people in their own homes."

Gail has both professional and personal experience of care in the local community and has also sadly experienced first-hand the difficult and near-impossible challenges many families have faced when service providers have failed to deliver even the most basic levels of dignity and care.

Training locally in Lancashire as a nurse, Gail has over thirty years of experience in the health care service, primarily within the NHS as a clinician and senior manager. Gail has a managed and incredible work-life balance, gaining an impressive portfolio of qualifications including attaining a BSc (Hons) in Professional Health Studies.

Gail goes on to say "In 2010, both Robert and I researched the local options and possibilities with the intent of opening our own new care company. We are determined to make a difference locally, offering high-quality care services that are based around tailored care plans, respect and dignity."

Before working in adult social care, Dawn worked in the fashion industry. The job satisfaction Dawn now has is non-comparable because of each client she has met throughout her journey.  Dawn started with Home Instead in 2017 as a care professional delivering excellent care to all clients. Home Instead West Lancashire and Chorley recognised Dawn’s passion, her attention to detail and how important practising safely was to her. She was soon promoted to our Quality Compliance Officer. This role ensures the care we deliver is to a high standard, but most importantly, she ensures we practice safely. Dawn completes regular audits which enables her to monitor each client and care professional closely to ensure we are providing the best care possible.  

Dawn manages our virtual ward, a system we have developed for any clients who require additional monitoring due to changes in their well-being. This system is designed to avoid hospital admission, monitor any health deterioration that would involve other healthcare professionals and most importantly, keep our clients at home for longer.  

“It is a privilege to work for Home Instead West Lancashire and Chorley as a member of the key player team. I am proud to say each day is full of achievements, through overseeing the excellent care we provide, supporting our clients and care professionals, ensuring our clients’ needs are met, promoting their independence and being someone they can turn to are what makes my role such an honour.”

Alison joined the Home Instead West Lancashire and Chorley team in October 2024, bringing a wealth of experience from former roles in the care industry, as our new Deputy Care Manager working in Chorley.

Nikki has worked in the Care Sector for over twenty years in both general and mental health sectors. Nikki has worked in a variety of roles throughout this time and has developed a wealth of knowledge and experience and as such will be a pivotal member of our 'Health Care at Home' team, providing specialist care services to our lovely clients. Nikki has also achieved her QCF Level 3 in health and social care.

"I am passionate about providing and delivering high-quality care, and my role as Care Supervisor ensures that I oversee clients' wishes and outcomes of the care they receive from us. It also keeps me in touch with all our wonderful CAREGiver team here at Home Instead."

Working as the Finance Officer for Home Instead West Lancashire & Chorley, Ruth has a strong background in finance including; bookkeeping, payroll and accounts, and consistently providing a most valuable service to our wonderful clients, their families and our team.

“My role is very varied and includes tasks such as invoicing – collating all necessary information and production of final invoices, collection of payment for invoices, processing of mileage claims, correlation of information for wages for our CAREGivers and Key Workers and then processing this information for submission to HMRC and setting up payments.”

Liam first joined us in February 2020. Having originally joined us via a placement opportunity thanks to our partnership with Edge Hill University. At the time, he was acting as our Social Media and Website Content Administrator for several months before this officially turned into a part-time role. Doing this whilst continuing with his University Studies.

After achieving his qualification in Business & Management, he then decided to continue his studies further, completing a Master's and graduating with a degree in Marketing & Branding Communications. As such, we were very happy to announce in November 2023, Liam has brought the skills and knowledge she gained at University, to Home Instead West Lancashire and Chorley as our full-time Digital Transformation Officer. Helping to increase the overall presence we have across the online and digital landscape.

“My role at Home Instead allows me to help the business grow in the digital world. Monitoring, creating, and posting content to the various social media platforms we have accounts on. Furthermore, I also look to see what other media avenues are available for us to increase our reach in the local community. Whilst highlighting all the good that we do with events and stories."

Having worked in the care sector for over 20 years, Mandy has experience in different fields of care. Including autism, mental health, dementia and Alzheimer's. Mandy has previously achieved a QCF Level 5 in health and social care and now works as our lead trainer.

“I am very passionate about my role as the trainer for Home Instead by passing on my knowledge and skills, whilst being part of a supportive team to all of our amazing care professionals!”