Home Instead (Burnley)

Northbridge House, Elm Street, Burnley BB10 1PD
Review Us
10 20 Reviews
  • Home Instead (Burnley), Burnley
Home Instead Burnley provides care to people in their own homes, enabling them to live independently for as long as they wish and will provide services across Burnley, Pendle and Rossendale.

Home Instead Burnley's mission is ~ “To enhance the lives of clients, empower people and enrich the community”.

They aim to provide the community with services that allow your loved ones to live well within their own homes for as long as they wish by providing trained, engaged and trusted Care Professionals, who will promote choice, independence and autonomy as the norm. Nurturing relationship-led, companionship-based support to enrich the lives of all they encounter, will be at the forefront of everything Home Instead Burnley does.

The company only chooses Care Professionals who are caring, kind and compassionate by nature, share the same values, and treat clients as they would their own loved ones. Remaining at home is important to many people, so be secure in the knowledge that the care of your loved one will be completed with dignity and respect, at a time that suits their needs and for as long as they may need.

So, if it's dancing, dusting or dementia care your loved one requires support with, rest assured they will be well cared for by the team at Home Instead Burnley.
Show Home Instead (Burnley) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Rachel Kershaw (Manager)

Home Instead (Burnley) Reviews (20)

10

Home Instead (Burnley) has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Burnley) has 20 reviews.

Overall Experience
  • 20
  • 0
  • 0
  • 0
  • 0
Date Published
  • 20
  • 4
  • 5
  • 12
  • 8
Reviewer Connection to Home Instead (Burnley)
  • 9
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 20, showing 1-20
Review from Katherine V (Daughter of Client) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is coming up to 2 years since Home Instead have been involved in mum's care and we are extremely satisfied with all aspects. Every member of the team is professional and personable and nothing is too much trouble. Any concerns, queries or changes are always addressed promptly by the managers and
regular checks ensure consistency and continuity. The app has also been a good service and provides a thorough record of daily visits- it has been helpful to refer back to for comments about health issues that have changed over time.The carer that has come to mum the longest has built up an excellent relationship and rapport and can lift mum's spirits and have a laugh. She knows how to encourage mum to eat even when she wouldn't do it for us, she is kind and considerate and has become almost part of the family. The two carers who also come from time to time are fantastic too and have their own skill set and are particularly happy and friendly people who keep mum fully engaged.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline B (Wife of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have been using Home Instead for 16 months+ and we are highly satisfied with the agency.
Management were so professional when we first contacted the agency and we immediately knew that we could trust them to give us the much needed support that we required.
The care/companionship
staff members have all been excellent. They are always punctual, extremely polite and very efficient. The standard of care for my husband is fantastic.
On occasions, when I have required extra help, the agency have pulled out all of the stops to ensure that I have got it.
An all round superb care agency.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill W (Daughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Home Instead very recently and they have been fantastic. From first contact, to them coming out and assessing the home and showing the carers round the house.
The carers working with my Mum are professional, friendly, caring, kind and so hard working, they wanted everything to be just
right and my Mum to feel comfortable and looked after. Highly recommended care company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn G (Sister of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are a fantastic team going above and beyond for the people they care for .
Very professional, reliable and friendly, did a great job off looking after my brother becoming friends with his carer .
Would highly recommend to anybody looking for a care agency .
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Daughter of Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead started with my dad in September last year, the company has worked with myself and my dad from the start, training care pro's to suit my dad's needs, Parkinson's disease. This company really does put the clients first. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H S (Daughter of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When arranging care for my Mum, I found the Managers attentive, polite and efficient in setting up a meeting between my Mum, myself and Home Instead to discuss our exact needs. The staff have likewise been friendly and efficient, allowing Mum to maintain dignity and to take her time to accept help with
tasks like showering which because of her own independence, she would normally be reluctant to accept supervision with. They are careful with safety and security issues, such as documenting medication they have been asked to supervise and always allow Mum choice with the meals and drinks being provided. We are very satisfied and would recommend Home Instead as a Care Provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E W (Sister of Client) published on 26 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first contacting Home Instead Burnley, I have been impressed with their professionalism and friendly and flexible approach to caring for my brother who has early-onset Alzheimer's. The companions that they have provided are a perfect match and it is great that they have been able to cater for my
brother's interests so that he can continue with his hobbies. It has given me real peace of mind knowing that he is well cared for and that he is able to pursue a range of interests. Working full time myself, the companionship service has been a real godsend and means that the logistics of getting him to and from his daily activities are taken care of by the companion team. The interaction and conversation with the companions are great for my brother and I can see that he has really benefitted.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N K (Daughter of Client) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended by a nurse who knew we were battling to keep Mum in her own home. Never did we think this level of care in such a professional manner was available. From the first meeting we have had all our expectations exceeded, for the first time in a long time, we know Mum is receiving care
from the most genuine, kind, considerate people. Cannot recommend highly enough!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David R (Guardian of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care service provided was excellent also the flexibility to adapt to change in circumstances and the main carer went beyond herself and anything expected of her by dealing with an emergency hospital visit after 111 directed that the client be taken to A+E.
This was challenging as the client was
unsure as to what they actually wanted regarding home care or care home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K W (Daughter of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Burnley has been a great support for my mum since her husband died. Mum has dementia and needs help getting dressed, making meals and keeping the house clean. Home Instead is enabling her to maintain independence. Mum enjoys the consistency of the caregivers and considers them to be companions.
They carry out their duties to a high standard and are always kind and considerate. If we’ve ever had any questions, concerns or requests these have been dealt with quickly. There are also regular checks from the management to ensure things are going well and as a family, we are invited to be involved in care planning. Would highly recommend them as a service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue W (Daughter of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently diagnosed with Alzheimer's wishes to stay in his own home and initially was very resistant to having any help. Home Instead was suggested by Alzheimer's society. From my first contact with them, I have been very impressed. All members of the team are cheerful, friendly and approachable.
They are professional and are very responsive to any questions and are great at responding to any changing needs. My father has a main carer and a small team to fill in. I am sent the roster each week so we both know who will be visiting each day.
I would highly recommend Home Instead as they have given me and my sisters peace of mind as we all live a distance away and we now get a daily report via an app. My father after being resistant now looks forward to his visitors and enjoys their chats and the care they give.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Craig B (Client) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Burnley takes pride in delivering the best care and support services to clients who need extra help around the home. I have had the best care pro's over the past year, not only to support my care needs but to be able to share my interests and have a connection with them. This is why Home
Instead Burnley strives to pick the best care pros to meet clients' needs and interests.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S N (Daughter of Client) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Home Instead (Burnley) has been life enriching for my mum as the client and myself as her daughter.
The personal consistent care and compassion provided by the carers has been life changing for Mum. Enabling her to stay safe at home as she wishes with tailored care specific to her
needs in a patient friendly and timely way. This gives me so much peace of mind as her daughter.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David S (Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed some help around the house and Home Instead was recommended by a relative, the initial call and setting up the service was really easy, all questions were answered satisfactorily and I felt assured that I would be getting a good quality service. The level of care provided has been of consistently
high quality. The carer is friendly and helpful, always on time and nothing is too much trouble.
I would recommend Home Instead if you need any help at home on a regular or temporary basis, I have found the management team easy to deal with and very responsive, easy to contact too!
Keep up the great work!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet W (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Burnley Rossendale and Pendle. What can I say? The best care company by far. My mum was lucky enough to be cared for by Home Instead in her own home for the final months of her life until she passed away suddenly on 14 November. You should be very proud of the company you are building.
Fabulous absolutely fabulous. I cannot recommend them highly enough. My mum had two main care professionals looking after her care on a daily basis. All attempts were made to keep the same staff where possible as my mum had Alzheimer's. My mum thought the world of you both and also the rest of the team. Thank you all for helping to make my mum feel content and happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P T (Son of Client) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start of our conversations with Home Instead, they were totally focused on the needs and dignity and independence of the client. And throughout the time they were engaged to help this remained the case. They were very responsive to the changes that were needed and adapted to the various changes
without making it in any way awkward. We felt lucky to have found you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gareth D (Son of Client) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial discussion through to the delivery of the companion service - the team were professional, compassionate and solely focused on what was best for my dad. I cannot recommend their services more highly, and would definitely use them again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N R (Husband of Client) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff give excellent service and the two hours they attend my wife take a great load off my shoulders. Especially in getting her up from and going back to bed. One carer in particular takes small items of cleaning material home and cleans them in her own time.
I would, if possible, change
the evening visit to 8.30 pm as 9.30 pm is a bit late for our meal. You can see from the service as listed below is excellent. I am entirely satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Client) assisted by family/friend published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bespoke premium homecare dedicated to enabling my independence in my own home and giving help where it is needed. With caring and helpful staff helping me to stay in my own home giving me and my family support and quality of life. All services are tailored to my individual needs and nothing is too much
trouble. My family would not have peace of mind without the support they provide. Professional and lovely staff, would highly recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Wife of Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good quality service. The carer is reliable and always arrives at the specified time. She has built up a very good rapport with my husband who is pleased to see her each time. As he has dementia it is extremely helpful to have the consistency of the same carer apart from days off when he is cared
for by a familiar face. he is cared for patiently, kindly and is showered and dressed extremely well. The carer always goes the extra mile to ensure he is comfortable and not used in any way. Communication with management is good. Messages are responded to promptly and resolution is found for any concerns.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead (Burnley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Home Instead (Burnley) is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Burnley) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (2)

Jessica

Jessica Croft

Job Title: Owner and General Manager Joined: 2014

As an owner of Home Instead Burnley, it is my passion to support and provide our local community with the highest standards of person-centred, relationship-led home support, which will enable individuals to live a high-quality life in their homes for as long as possible.


I have worked in Health & Social Care since 2014 and have gained qualifications in the following: NVQ Level 3 Health & Social Care, FdA Health & Social Care and in my final semester of BA (Hons) Health & Applied Social Studies


I live with my Partner, my amazing little girl who is just a bundle of joy and our hamster Poppy. In my spare time, I love to go on family trips and read when I get the chance. I also love to cook and most importantly eat, which is the most exciting part!

Rachel

Rachel Kershaw

Job Title: Owner and Care Manager Joined: 2007

As one of the owners of Home Instead Burnley, my primary focus will be to lead the team to provide quality, nurturing and empowering services that will enable people to live in their own homes for as long as they wish.


I have worked in Health & Social Care since 2007 and have gained qualifications in the following: NVQ Level 2 Health & Social Care, NVQ Level 3 Health & Social Care, FdA Health & Social Care, BA (Hons) Health & applied Social Studies.


At home, I live with my husband David and between us, we have five children as well as our cat, Hetty. I love to cook, read, watch Football and Formula 1, spend time with my family and I am passionate about travelling. We’ve had some lovely holidays but one of my favourites to date was travelling the length of Vietnam from Ho Chi Minh in the South to Hanoi in the North.

Frequently Asked Questions about Home Instead (Burnley)

What Type of Services does Home Instead (Burnley) offer?

Home Instead (Burnley) offers Home Care.

How many Carers does Home Instead (Burnley) employ?

Home Instead (Burnley) employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Burnley) to verify any information. View our terms and conditions. Home Instead (Burnley) has an Enhanced Service - more info.