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Home Instead (Burnley)

Northbridge House, Elm Street, Burnley, Lancashire BB10 1PD
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Home Instead (Burnley), Burnley
Home Instead (Burnley), Burnley
Home Instead (Burnley), Burnley

Home Instead Burnley provides care to people in their own homes, enabling them to live independently for as long as they wish and will provide services across Burnley, Pendle and Rossendale.

Home Instead Burnley's mission is ~ “To enhance the lives of clients, empower people and enrich the community”.

They aim to provide the community with services that allow your loved ones to live well within their own homes for as long...  

Care Provided by Home Instead (Burnley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £35N/A
Weekly Live-in CareFrom £1,850N/A

Available on request

Contact Home Instead (Burnley) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Rachel Kershaw(Manager)

Home Instead (Burnley) Reviews (21)

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9.6

Home Instead (Burnley) has a Review Score of 9.6 (9.625) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Burnley) has 21 reviews.

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Showing 21 reviews matching selected criteria
Review from A S (Wife of Client) published on 25 August 2022 Submitted via Postal Card•
Overall Experience

A good quality service. The carer is reliable and always arrives at the specified time. She has built up a very good rapport with my husband who is pleased to see her each time. As he has dementia it is extremely helpful to have the consistency of the same carer apart from days off when he is cared for by a familiar face. he is cared for patiently, kindly and is showered and dressed extremely well. The carer always goes the extra mile to ensure he is comfortable and not used in any way. Communication with management is good. Messages are responded to promptly and resolution is found for any concerns.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 November 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Home Instead (Burnley).

Awards / Recognitions (10)

  • 29 May 2026Recipient: Home Instead
  • 30 May 2025Recipient: Home Instead
  • 31 May 2024Recipient: Home Instead

Meet the Team (2)

Jessica Croft
Jessica CroftJob Title:Owner and General ManagerJoined: 2014

As an owner of Home Instead Burnley, it is my passion to support and provide our local community with the highest standards of person-centred, relationship-led home support, which will enable individuals to live a high-quality life in their homes for as long as possible.

I have worked in Health & Social Care since 2014 and have gained qualifications in the following: NVQ Level 3 Health & Social Care, FdA Health & Social Care and in my final semester of BA (Hons) Health & Applied Social Studies

I live with my Partner, my amazing little girl who is just a bundle of joy and our hamster Poppy. In my spare time, I love to go on family trips and read when I get the chance. I also love to cook and most importantly eat, which is the most exciting part!

Rachel Kershaw
Rachel KershawJob Title:Owner and Care ManagerJoined: 2007

As one of the owners of Home Instead Burnley, my primary focus will be to lead the team to provide quality, nurturing and empowering services that will enable people to live in their own homes for as long as they wish.

I have worked in Health & Social Care since 2007 and have gained qualifications in the following: NVQ Level 2 Health & Social Care, NVQ Level 3 Health & Social Care, FdA Health & Social Care, BA (Hons) Health & applied Social Studies.

At home, I live with my husband David and between us, we have five children as well as our cat, Hetty. I love to cook, read, watch Football and Formula 1, spend time with my family and I am passionate about travelling. We’ve had some lovely holidays but one of my favourites to date was travelling the length of Vietnam from Ho Chi Minh in the South to Hanoi in the North.

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