Home Instead Senior Care (Blackpool and Wyre)

Office 21, 335 Redbank Road, Bispham, Blackpool FY2 0HJ

Home Instead Senior Care (Blackpool and Wyre)
Home Instead Senior Care (Blackpool and Wyre)
Home Instead Senior Care (Blackpool and Wyre)

Home Instead Senior Care (Blackpool and Wyre) delivers high quality home care services, ranging from companionship and trips out, to light housework and personal care.

The significant difference with Home Instead Care is the relationships established between caregivers and service users. The same staff member is sent out on each visit, with a small team of caregivers used for larger care packages. Caregivers are also matched to clients based on their respective interests and personalities. This means that caregivers really get to know their clients, making it easier to meet their aims of a personalised service and care based on the bigger picture.

Dementia training is their speciality and they pride themselves on understanding that dementia in each client is different and care is adapted to suit each individual and their personality.

Group : Home Instead Senior Care

Person in charge: Tara McPhee (General Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Blackpool and Wyre): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.9 Home Instead Senior Care (Blackpool and Wyre) has a Review Score of 7.9 (7.870)

The Review Score of 7.9 (maximum of 10) for Home Instead Senior Care (Blackpool and Wyre) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Blackpool and Wyre) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Home Instead Senior Care (Blackpool and Wyre) is calculated as follows: ( (95 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Blackpool and Wyre) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Blackpool and Wyre)?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Blackpool and Wyre)

  • Daughter of Client/Service User
    8
  • Son of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Client / Service User
    2
  • Brother of Client/Service User
    1
  • more

I used Home Instead Senior Care Blackpool and Wyre for my brother's care for almost a year from Dec '16 to Oct '17 and was delighted with the service they provided.
My brother had been diagnosed with Alzheimer's a couple of years earlier and his condition had deteriorated until he needed help with his care and meal provision.
All of Home Instead's caregivers showed the utmost sympathy to my brother's needs and their time, skills and patience were greatly appreciated by the family.
As the illness worsened occasions arose when my brother's moods could prove to be very awkward but Home Instead continued to advise and support, constantly keeping the family aware of any situation.
From my experience, I would have no hesitation in recommending Home Instead to anyone needing their service.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

We started using Home Instead when my husband was diagnosed with vascular dementia and Home Instead offered exactly the kind of companion care we needed so that I could carry on with my life and get some respite.
It has been invaluable to keep me well and still getting out knowing my husband was well cared for. The sitters were excellent and kept my husband engaged, safe and happy. I can't thank them all enough.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I care for my husband who has dementia, Home Instead provide a sitting service for him so I can go out. All the girls that have given care are kind and efficient.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to thank the staff of Home Instead Senior Care for the professional manner in which they have looked after my parents for several months now. We went with Home Instead Senior Care after a care company failed to look after my Mam and Dad the way I would have liked. Since changing to Home Instead Senior Care, my parents who both have Dementia and Alzheimer's have shown great improvement with their illness due to the excellent care and look much happier, cleaner and the house is also immaculate at all times. There have been a few challenges along the way, but being able to work with the staff who are always available, all the problem have been solved with as little fuss as possible. My brothers and I would highly recommend Home Instead Senior Care to anyone who is looking for a company who provides excellent service when you need it most.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service my mother has received from the Blackpool office of Home Instead has been exceptional. In particular her carer has made such a big difference to my mum's life. She has MS and her carer helps first thing in the morning with showering and breakfast. She treats mum with care, dignity and friendliness. So grateful we found Home Instead

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provided personal care and cleaning services to my mother at home and, after a serious accident, assistance whilst she was in the local hospital. The carers visited on time, stayed for the agreed duration and performed the agreed services. I was unable to visit the hospital every day and arranged with hospital staff for the carer to visit during protected meal times to ensure my mother had a sufficient intake of food and drink. Home Instead provided feedback when necessary. Invoicing was accurate and, given the quality and reliability of the service, the cost was fair when compared to the provision of state services. (I had experience of the latter whilst caring for another elderly relative and found the frequent change of carers, short (rushed) visits and unreliable visiting times very disruptive).

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I cannot sing the praises of Home Instead loudly enough. This company listen to clients and carers and actually provide a service that YOU want, rather than what suits their organisation. Nothing is too much trouble and the peace of mind that I have knowing that my Mum is being cared for by kind, caring professional people is priceless. They have time to care for my Mum but also to chat to her and share stories. They are patient and courteous and she looks forward to their visits. There is a small team of staff that care for my Mum so she is not always encountering strangers and the communication between Home Instead and me regarding my Mum's care is excellent. I would highly recommend this company - the support my Mum and I have had from them from day one has been excellent.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead allowed our Dad to return to his own home after a serious stroke when other care agencies were unwilling or unable to provide care at home. Home Instead visited Dad in hospital and were able to provide the level of care which the NHS/Social Services required.

Since Dad came home he has improved in leaps and bounds and Home Instead have proved to be very reliable with regular carers. We wouldn't hesitate to recommend Home Instead to anyone.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has been using Home Instead for 18 months. She has dementia which is progressing. Home Instead have been invaluable her two carers are fantastic and she thinks of them as friends. They are kind, friendly but most importantly they know how to care for someone with dementia. The management team are great too and go the extra mile to help if we need extra hours at short notice.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service from the start has been very helpful and supportive. My client's quality of life has improved as a result of this very caring and dedicated service. My client has early dementia and has gone from a very independent lady to being quite vulnerable and lonely. This service has allowed me to ensure my client is able to remain at home rather than residential care. My client does not have the confidence to venture out very far and no longer drives however the carer from Homecare has been able to take my client to watch ballroom dancing, shopping and generally wherever my client requests that she might go.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Everyone I have met from this organization has been very friendly and professional.
Mum while very reluctant to have anyone in her home to take care of her at first is now adjusting well to the care and company provided.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find my carers honest, reliable and they always arrive on time. I am very satisfied with the service they provide it is very much satisfactory. The service is very high quality and excellent value for money.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Home Instead stepped in at very short notice when Dad was to be discharged from hospital after a 12 week stay and the local services could not even provide a satisfactory crisis care package. Contacting them was the best decision we ever made.
The management staff and care team have contributed to Dad's wellbeing, enabling him to return to his own home to live, encouraging him in day to day living and helping him to regain his confidence.
The team help with all aspects from hospital appointments to changing lightbulbs. Their excellent communication between all parties concerned in Dad's care and ourselves has built a good relationship and given us peace of mind, essential when we live a distance away.
We, as a family, would have no hesitation in recommending Home Instead to others. They do a fantastic job and we would be lost without them.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very happy with the service. Very flexible and great communication. Nothing ever seems to be a problem and they are happy to do anything to help mum. Given I live 200 miles away it is very reassuring.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead (Blackpool) has been providing home care for over one year now to my husband in terms of personal care and companionship. We are very satisfied with the care provided as we were and are able to state times required, some carer(s) visiting and easy access to the managers office. Phone calls answered immediately. It has enabled us to build up a food rapport with the carers and mangers. The service offered is very professional and flexible wherever necessary, with good record keeping in the provision of a client journal. The carers, in our experience, are kind, willing, reliable, pleasant with the client and trustworthy.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

HomeInstead have been a real find. My mum and dad had had care before with other agencies and the experience was disappointing and stressful. They struggled on without any care and then I found HomeInstead. The two ladies who run it are dedicated to giving their elderly customers a stress free and caring experience. The visits from the allocated carer are geared around building a relationship, not just nipping in and doing a few jobs and nipping out after 20 minutes. At Home Instead all visits are an hour and the carer is always the same one, so a familiarity and comforting environment can be cultivated. The carers will do chores and errands and chat. Whatever is needed.
They keep up good communication with my parents and myself and any hiccups are ironed out quickly and without fuss. I would heartily recommend them. They are really very good.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

This time last year my wife and I had no experience of mental illness and no idea how to address any of the issues associated with an elderly parent succumbing to dementia. The GP wasn’t much help either making an incorrect initial diagnosis which set us back months.

However, and almost at the end of our tether, I stumbled on the ‘Blackpool and Wyre Home Instead’ care company.

After a reassuring management visit and an equally reassuring ‘we can help your father’ promise, we started a care package for my dad. But as time went on dad’s condition deteriorated and his needs changed, but Home Instead responded as quickly and delivered the extra care he required.
They guided us on a steep learning curve including a direction for Power of Attorney, mental health assessments and of course, general health issues.

Over a period of time they have successfully encouraged him to socialise with others suffering the same illness and more recently they have succeeded in getting him to a day centre where he has found friends and comfort from others suffering like himself.

Much should also be said of the carers themselves, dedicated, reliable, sympathetic and trustworthy – obviously it is more than just a job to them.
And the really good thing we have found for someone with dementia is to keep things as familiar as possible, to this end we are not inundated with a stream of different carers - the same ones cover all the visits.

It’s been a really tough time and I’d be lying if I said it’s been without its ups and downs, but all said, I would recommend the Manager and her team to anyone – to them it’s personal!

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My mum has used the services of Home Instead since January 2015. The difference is noticeable when comparing the service offered by Home Instead to the care provision mum received last year from a different company, the approach to managing mum's care plan and relationship with mum and her family.

The benefits of the support from Home Instead was instant to both my mum and her family. The care and consideration that goes with the service demonstrates the personal and holistic approach the team takes. My mum instantly clicked with her selected CareGivers and the difference they have made to her was noticeable. The level of support has increased over time and Home Instead have always been flexible, accommodating and supportive to the change in needs and variations when mum has had a change in her routine.

The other aspect that has been re-assuring to us as a family is the interest all of the team have taken in my mum, they quickly got to know her as a person and were able to identify if there was an emerging problem or difficulty, offering advice and suggested approaches.

How likely would you be to recommend Home Instead Senior Care (Blackpool and Wyre)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

No image found

Tara Mcphee

Job Title: Director

Joined: 2014

Description:

I am the manager of the new Home Instead office in Blackpool, Cleveleys and Fleetwood.

My role is the overall management of the business and also to let the local community know about our services, and why we are different to the other care providers around.

I can appreciate the need to find quality, compassionate care for your family members due to the struggle I had when my Father’s dementia progressed. I truly believe we can assist all types of clients and make a difference to people’s lives in our area.

I have lived in North Shore Blackpool all my life, and know the area well, so please don’t hesitate to get in touch with me anytime to have a chat about our services and how we may be able to help you personally, as we treat every client as an individual.

Jackie

Jackie Allan

Job Title: Caregiver

Joined: 2014

Description:

Hi my name is Jackie.
I work for Home Instead, well I say work, but it doesn’t really feel like work, as it is so rewarding.
At the moment, I am working with two very different clients.
My first client, has dementia but looking after her doesn't feel like work it’s a pure pleasure to make sure that she's safe. Don't get me wrong, it's hard work at times and very emotional to see her go through the different stages of this horrible illness but to see her laugh from time to time is a joy.
my second client is very different she is still quite young and has different complex needs going on , you have to take her as you find her as this is just part of her condition. I have to say we get along really well and I see her as friend and think she sees me as her friend too.
I have helped her to reorganise all her wardrobe, helped to get the house into a tidy state generally. We go for meals out together, sometimes in the evening. We like going to Freeport when the weather is nice.
All in all I feel that I am making a difference to both of my clients lives.