Home Instead (Blackpool and Wyre)

Home Instead allowed our Dad to return to his own home after a serious stroke when other care agencies were unwilling or unable to provide care at home. Home Instead visited Dad in hospital and were able to provide the level of care which the NHS/Social Services required.

Since Dad came home he has improved in leaps and bounds and Home Instead have proved to be very reliable with regular carers. We wouldn't hesitate to recommend Home Instead to anyone.

The service from the start has been very helpful and supportive. My client's quality of life has improved as a result of this very caring and dedicated service. My client has early dementia and has gone from a very independent lady to being quite vulnerable and lonely. This service has allowed me to ensure my client is able to remain at home rather than residential care. My client does not have the confidence to venture out very far and no longer drives however the carer from Homecare has been able to take my client to watch ballroom dancing, shopping and generally wherever my client requests that she might go.

Mum while very reluctant to have anyone in her home to take care of her at first is now adjusting well to the care and company provided.

I find my carers honest, reliable and they always arrive on time. I am very satisfied with the service they provide it is very much satisfactory. The service is very high quality and excellent value for money.

We, as a family, would have no hesitation in recommending Home Instead to others. They do a fantastic job and we would be lost without them.

Very happy with the service. Very flexible and great communication. Nothing ever seems to be a problem and they are happy to do anything to help mum. Given I live 200 miles away it is very reassuring.

Home Instead (Blackpool) has been providing home care for over one year now to my husband in terms of personal care and companionship. We are very satisfied with the care provided as we were and are able to state times required, some carer(s) visiting and easy access to the managers office. Phone calls answered immediately. It has enabled us to build up a food rapport with the carers and mangers. The service offered is very professional and flexible wherever necessary, with good record keeping in the provision of a client journal. The carers, in our experience, are kind, willing, reliable, pleasant with the client and trustworthy.

They keep up good communication with my parents and myself and any hiccups are ironed out quickly and without fuss. I would heartily recommend them. They are really very good.

This time last year my wife and I had no experience of mental illness and no idea how to address any of the issues associated with an elderly parent succumbing to dementia. The GP wasn’t much help either making an incorrect initial diagnosis which set us back months.

However, and almost at the end of our tether, I stumbled on the ‘Blackpool and Wyre Home Instead’ care company.

They guided us on a steep learning curve including a direction for Power of Attorney, mental health assessments and of course, general health issues.

Over a period of time they have successfully encouraged him to socialise with others suffering the same illness and more recently they have succeeded in getting him to a day centre where he has found friends and comfort from others suffering like himself.

And the really good thing we have found for someone with dementia is to keep things as familiar as possible, to this end we are not inundated with a stream of different carers - the same ones cover all the visits.

It’s been a really tough time and I’d be lying if I said it’s been without its ups and downs, but all said, I would recommend the Manager and her team to anyone – to them it’s personal!

My mum has used the services of Home Instead since January 2015. The difference is noticeable when comparing the service offered by Home Instead to the care provision mum received last year from a different company, the approach to managing mum's care plan and relationship with mum and her family.

The benefits of the support from Home Instead was instant to both my mum and her family. The care and consideration that goes with the service demonstrates the personal and holistic approach the team takes. My mum instantly clicked with her selected CareGivers and the difference they have made to her was noticeable. The level of support has increased over time and Home Instead have always been flexible, accommodating and supportive to the change in needs and variations when mum has had a change in her routine.

The other aspect that has been re-assuring to us as a family is the interest all of the team have taken in my mum, they quickly got to know her as a person and were able to identify if there was an emerging problem or difficulty, offering advice and suggested approaches.