Right at Home (Preston & South Ribble)

1st Floor, 5 Navigation Business Village, Navigation Way, Preston PR2 2YP
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9.4 50 Reviews
  • Right at Home (Preston & South Ribble), Preston
Right at Home (Preston) is a branch of one of the world's most trusted care companies.

Through a global network of more than 250 locally owned and operated offices carers help thousands of people every day to continue living happily and independently in their own homes.

Carefully trained and friendly carers provide help with a wide range of tasks including housework, shopping, cooking meals, washing and dressing and physical assistance.

Carers also place great emphasis on providing emotional support too. Something as small as sharing a cup of tea and having a chat, or laughing at a joke, can make a huge difference to the health and well-being of the person being cared for.

The service is COMPLETELY FLEXIBLE and can be adjusted as needs change. Provides care on a short-term or long-term basis, ranging from a daily visit to 24/7, managed live-in care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact the office to find out more about our fees.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lowri Lloyd-Preston (Registered Manager)

Right at Home (Preston & South Ribble) Reviews (50)

9.4

Right at Home (Preston & South Ribble) has a Review Score of 9.4 (9.408) out of 10, based on 8 reviews in the last 2 years.
Over all time Right at Home (Preston & South Ribble) has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Preston & South Ribble)
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Total of 50, showing 1-20
Review from J S (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have used Right at Home for providing companionship visits and care for my mum for the last 12 months and they have been excellent. Mum has really enjoyed their visits, she is treated with kindness and respect and whenever I've needed extra support for mum they've always been there and happy to help.
I must mention particularly mum's favourite carer, she has been absolutely fabulous with mum, nothing has been too much trouble and she has always gone out of her way to help me support mum. She very quickly built a good relationship with my mum, who felt very comfortable and safe with her. I would highly recommend her.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you for taking the time to share your feedback. It is a pleasure to care for your Mum and I am delighted to hear that nothing is too much trouble for our carers with their support of your Mum. We really appreciate the fact that we have wonderful carers that want to do their very best for our clients.

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Review from Joe R (Brother of Client) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently sought home care services for my older brother through Right at Home in Preston, Lancashire. Despite being far away in the USA, I was thoroughly impressed with their professionalism and dedication. From my initial contact to his safe arrival at his rental, the team was outstanding.
The management
team was the best I dealt with from a distance. They provided a detailed care plan and cost estimates, which were immensely helpful in making informed decisions. They even arranged for a taxi service from the Airport and ensured seamless communication throughout the process.
Their all-round professionalism and commitment to high-quality care reassured me that my brother was in capable hands. The seamless handling of his arrival from five thousand miles away is commendable.
Reply from Gavin Preston, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your wonderful feedback. It is a pleasure supporting your Brother and making all the arrangements, anything we can do to take pressure off you and your family. We have the belief that we don't just look after our clients, we look after their families as well. Thank you. All the best.

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Review from B L (Son of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that the service provided by Right at Home has been consistently professional; friendly and reliable. They have helped my dad become much more confident and I know he looks forward to their visits.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. We are delighted to hear that your Dad looks forward to the visit from our care team. Thank you.

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Review from Haleema I (Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with this firm 4 months this month, it has changed my life completely, I am treated like a queen by all the carers, office personnel and owners, I have never received this sort of care and respect from any other care providers in 18 years of receiving care, I would recommend this company to
any person that would like to receive the same treatment I'm getting. They stay the full time, and nothing is too much trouble, if you have an emergency like yesterday I'd cancelled my teatime call because I was at the hospital for an operation it got done earlier than expected and the office replaced my call immediately, I live alone and this meant the world to me, please give this remarkable firm a chance, a big thank you.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

I am delighted that the whole team are making such a positive difference in your quality of life. Its a privilege to make a positive difference in your life.

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Review from Anna P (Wife of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the carers who come every day for a few hours to provide care for my husband. They are very respectful and treat him with dignity. Friendly, helping, sensitive and understanding. Very happy with the service. We are very grateful.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for taking the time to share your feedback on the care we provide your husband. Our care team will be delighted to get such good feedback as they put so much care and attention into delivering the best possible care.

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Review from Richard I (Husband of Client) published on 13 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Satisfactory. Carers are good. Happy to do anything we ask and friendly. Disappointed with inflexibility regarding medications. Also, we have received three invoices so far, two of which were incorrect.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. I will immediately look into the invoicing situation and get back to you. We put right any errors and ensure your experience of the management of the package improves to the 5* level we strive for. Apologies for any inconvenience.

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Review from J G (Wife of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are excellent. Have been using your service since May 23. No problems at all.
My husband was not keen at first but has now got used to the carer's weekly visits.
I recently spent two nights away and had no worries at all about leaving my husband in the capable hands of your staff.
Many
thanks.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. Knowing that you can get some time away safe in the knowledge your husband is in safe hands is great to hear.

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Review from S B (Daughter of Client) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home staff always showed a personal touch with my parents. They took time to chat with them daily and treated them like family members. They also monitored their general health and well-being and contacted us if they had any concerns.
It was such a shame that they couldn't provide the timeslots
we required due to the distance between clients so we had to use another care provider. I will always recommend Right at Home.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you for your review. Importantly I am pleased that you were happy with the standard of care, communications with the office team and the quality of the companionship. We are also sorry that given other client commitments and the earlier morning call required and the travel time to get there we were not able to accommodate your required call 30 minutes earlier than the time we had been fulfilling. We explored every option we could think of to be able to accommodate your requirements.

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Review from J N (Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very good. Standard of care and support very good.
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Review from J H (Husband of Client) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and attentive staff who go the extra mile.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you. It is great to hear that the team go the extra mile, it is something that we always endeavour to do.

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Review from Dorothy H (Client) assisted by family/friend published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Friendly staff who go the extra mile.
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Review from Sylvia B (Client) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good people, very kind and caring.
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Review from Alison P (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had care for a number of years from Right at Home, and we always found them to be very professional and responsive to her needs. The fact that carers were dedicated and that the same person was made available to provide the care each week was very important to Mum as she was able to establish
a relationship with her carers. The office staff are also efficient and respond to requests/problems quickly and professionally. I would recommend them as a care company.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback and your recommendation. We work hard to maintain the continuity of carers and I am glad that has worked out. Unfortunately, inflationary pressures on carer wages and other supplier costs, in particular a significant increase in utility costs, necessitated a price rise.

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Review from S F (Client) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a new client only been with them for a few months. I am extremely happy with the two ladies I have. They will help with any task I ask them to do. I am extremely happy with the help they provide.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you for your feedback SF which means a lot for our caregivers and us. Our caregivers strive to do everything they can to help.

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Review from Beryl C (Client) published on 28 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following a recent stroke, I needed some help with my personal care. The carers were all very friendly, understanding and capable. They helped when needed, while at the same time encouraging me to be independent. I now have the confidence to manage on my own. My sincere thanks.
Reply from Karen Myres, Manager at Right at Home (Preston & South Ribble)

Thank you for taking the time to give us feedback about the care and support you recently received. We are so happy to hear that the carers were able to assist you to regain your confidence and independence and hope all goes well for you.

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Review from Jane N (Daughter of Client) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly mother has Right at Home for one visit each week. I find the service very reliable and professional.
The carer does some light duties for my mother, and all worked well for my mother.
Payment is easy and straightforward, and they are always at the end of the phone should I need to call
them.
Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your review, and we are pleased to hear that all is well with the services provided for your mother from our team at Right at Home Preston & South Ribble.

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Review from Jane H (Client) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have needed care in my home for several years. Right at Home has always been compassionate, caring and ready to address any issue that may arise. Other agencies come nowhere close to this company. My carer is supportive without being overbearing and encourages me to do what I can for myself but is
also able to pick up nuances in my mood and health.
Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for taking the time to write this review. We are always pleased to receive such positive feedback, and it's great to hear about the positive relationship you have with your caregiver.

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Review from Kathleen W (Daughter of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Right at Home team have been caring for mum for over five years, and during that time have provided her with excellent care alongside always treating her with dignity and respect. The carers are conscientious and considerate of mum's needs. She looks forward to their daily calls, and they have become
firm friends both to her and the family. It is very reassuring to know that mum is cared for in such an attentive and respectful way. The office staff are always very friendly, and willing to listen and help. Thank you for all your support.
Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for taking time to provide your feedback and we are pleased that our services are continuing to meet your mum's needs.

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Review from Susan B (Daughter of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Preston have been caring for my Mum for about two years now and the level of care and compassion they provide to her is invaluable and enables her to stay in her own home and be happy and content. Care workers are more like family members and go above and beyond to make her feel supported
and cared for. I have daily peace of mind knowing they are there and have her best interests in mind.
Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for taking the time to leave your review. We are pleased to hear that the care and support our team offer is helpful to both your mum and to you and that our support continues to make a difference and help to maintain your mum's independence at home.

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Review from Diane R (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have looked after our father for over three years, initially just helping around the house and for companionship but as his care needs increased he had visits four times a day and overnight. The wonderful carers were attentive and treated him with respect, always going the extra mile.
Sadly dad passed away recently but they helped make his last few weeks as comfortable as possible and were also great support for all the family. Thanks for all your help, it was very much appreciated!
Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your review about the care and support your father and the support your family received from his Care Team. I know the Care Team thought fondly of your father and I will pass on your kind words and thanks. Best wishes to you and your family.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Right at Home (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Right at Home (Preston & South Ribble) is calculated as follows: ( (38 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Preston & South Ribble) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

Gavin

Gavin Preston

Job Title: Managing Director and Owner Joined: 2022

I am passionate about delivering the highest standard of care to our clients, listening to their preferences and choices ensuring they are receiving person-centred care. I believe it is important to maintain our client’s independence and support them to remain in their own homes.


I believe it is important to support our Caregivers, working closely as a team and giving them the support and guidance they need to provide outstanding care to our clients whilst giving them the opportunity to develop their skills and careers.


After a career in helping businesses and teams improve their performance, I lead a culture excited and committed to constant and never-ending improvement in the quality of the service we provide.

Lowri

Lowri Lloyd-Preston

Job Title: Registered Manager and Co-Owner Joined: 2024

I have worked in the NHS since I graduated, initially qualifying as an Allied Health Professional (Dietician). I have had 13 years of Senior Manager experience in the NHS in the Community, Acute Care and Tertiary care. My last role was Head of Nursing and Allied Health Professionals at the Liverpool Women's Hospital, responsible for 450 staff.


I am passionate about Quality and Governance and led an improvement plan in the Theatres service at Liverpool Women that enabled the resumption of the Good rating by the CQC.


My role in Right at Home Preston & South Ribble enables me to bring my skills and experience to the home care sector in the area and to work with our care team to constantly uphold and improve the standard of the person-centred care we provide so that we are the 'go-to' home care provider in the Preston & South Ribble areas.

Frequently Asked Questions about Right at Home (Preston & South Ribble)

What Type of Services does Right at Home (Preston & South Ribble) offer?

Right at Home (Preston & South Ribble) offers Home Care.

How many Carers does Right at Home (Preston & South Ribble) employ?

Right at Home (Preston & South Ribble) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Preston & South Ribble) to verify any information. View our terms and conditions. Right at Home (Preston & South Ribble) has an Enhanced Service - more info.