Right at Home (Preston & South Ribble)

1st Floor, 5 Navigation Business Village, Navigation Way, Preston PR2 2YP
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9.8 55 Reviews
  • Right at Home (Preston & South Ribble), Preston
Right at Home (Preston & South Ribble) is a trusted, family-owned home care provider supporting clients across Ashton-on-Ribble, Bamber Bridge, Croston, Fulwood, Garstang, Hesketh Bank, Ingol, Kirkham, Leyland, Longton, Lostock Hall, Much Hoole, New Longton, Penwortham, Preston, Tarleton, Walmer Bridge and Walton-le-Dale. The service is nurse-led and overseen by co-owner and Director of Care, a former NHS Head of Nursing & Allied Health Professionals with more than 25 years of clinical and leadership experience.

As a CQC-registered TDDI (Treatment of Disease, Disorder and Injury) provider, Right at Home Preston & South Ribble offers a full range of home care and complex care services. Standard support includes companionship, personal care, medication assistance, respite care, live-in care and end-of-life care. The team also provides advanced nurse-led services such as catheter, PEG, stoma and wound care, IV medication, epilepsy and diabetes management, dementia care, spinal injury and ventilation support, and management of challenging behaviours.

Each care plan is tailored around the individual, ensuring compassionate, person-centred care that upholds dignity, respect and independence.
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Care Provided by Right at Home (Preston & South Ribble)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1650 – £1650

Please contact the office to find out more about our fees.

These prices are only a guideline, please contact Right at Home (Preston & South Ribble) to find out the exact price for your requirements.

Contact Right at Home (Preston & South Ribble) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (Preston & South Ribble) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lowri Lloyd-Preston (Registered Manager)

Right at Home (Preston & South Ribble) Reviews (55)

9.8

Right at Home (Preston & South Ribble) has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years.
Over all time Right at Home (Preston & South Ribble) has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Preston & South Ribble)
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Total of 55, showing 1-20
Review from E S (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Right at Home enough. Not only for the continuous, warm, friendly and respectful care the team have shown my Dad, but the care and support they have shown us as a family during what has been a very stressful time making sure my Dad has the right support in place, after he made the decision
he wanted assisted living in his own home rather than moving into a care home.
My Dad has loved having the visits, they have helped him to feel less isolated as well as benefitting from physical care. We feel very lucky to have found the team and feel we can talk to them at any time about my Dad's evolving needs. Would highly recommend.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback. The care team will be delighted to hear your feedback. There is not a day goes by where we don't look at what we can do better. We are constantly striving to…read more
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Review from G B (Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A reliable service with experienced, helpful carers. A schedule of times and days plus carers names is usually sent out timeously.
My wishes are recrded to enable the carers I prefers. Occasionally this does not happen.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback. We do everything we can to schedule calls at preferred times with preferred carers however, short notice sickness can necessitate changes so that all of our…read more
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Review from Desmond R (Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mihiri Very good - helped unpack and put clothes away - traveled from America. Jenny very good this morning supported to get Dr surgery and new bus pass.
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Review from Margret G (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As you may notice the 'Value for Money' square is no ticked. This is because I feel overall services are now too expensive. However it is split into two sections - the carers who are very good and the organisers whose efforts are rather chaotic at times
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you for your feedback. A 11% increase in the cost of employment in April 2025 due to the national minimum wage increase and a significant increase in employers' national insurance contributions…read more
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Review from P W (Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers go above and beyond to make sure you retain your dignity whilst receiving the best care possible. I am very happy to recommend the Right at Home care company to everyone. The office does everything possible to fit your care around any appointments or plans you have. Everyone is friendly but
professional.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you for your feedback. The team work hard to schedule care calls around your appointments / plans and they will be pleased to know that you appreciate their efforts.
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Review from J S (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have used Right at Home for providing companionship visits and care for my mum for the last 12 months and they have been excellent. Mum has really enjoyed their visits, she is treated with kindness and respect and whenever I've needed extra support for mum they've always been there and happy to help.
I must mention particularly mum's favourite carer, she has been absolutely fabulous with mum, nothing has been too much trouble and she has always gone out of her way to help me support mum. She very quickly built a good relationship with my mum, who felt very comfortable and safe with her. I would highly recommend her.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you for taking the time to share your feedback. It is a pleasure to care for your Mum and I am delighted to hear that nothing is too much trouble for our carers with their support of your Mum.…read more
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Review from Joe R (Brother of Client) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently sought home care services for my older brother through Right at Home in Preston, Lancashire. Despite being far away in the USA, I was thoroughly impressed with their professionalism and dedication. From my initial contact to his safe arrival at his rental, the team was outstanding.
The management
team was the best I dealt with from a distance. They provided a detailed care plan and cost estimates, which were immensely helpful in making informed decisions. They even arranged for a taxi service from the Airport and ensured seamless communication throughout the process.
Their all-round professionalism and commitment to high-quality care reassured me that my brother was in capable hands. The seamless handling of his arrival from five thousand miles away is commendable.
Reply from Gavin Preston, Managing Director at Right at Home (Preston & South Ribble)
Thank you for your wonderful feedback. It is a pleasure supporting your Brother and making all the arrangements, anything we can do to take pressure off you and your family. We have the belief that we…read more
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Review from B L (Son of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that the service provided by Right at Home has been consistently professional; friendly and reliable. They have helped my dad become much more confident and I know he looks forward to their visits.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback. We are delighted to hear that your Dad looks forward to the visit from our care team. Thank you.
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Review from Haleema I (Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with this firm 4 months this month, it has changed my life completely, I am treated like a queen by all the carers, office personnel and owners, I have never received this sort of care and respect from any other care providers in 18 years of receiving care, I would recommend this company to
any person that would like to receive the same treatment I'm getting. They stay the full time, and nothing is too much trouble, if you have an emergency like yesterday I'd cancelled my teatime call because I was at the hospital for an operation it got done earlier than expected and the office replaced my call immediately, I live alone and this meant the world to me, please give this remarkable firm a chance, a big thank you.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
I am delighted that the whole team are making such a positive difference in your quality of life. Its a privilege to make a positive difference in your life.
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Review from Anna P (Wife of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the carers who come every day for a few hours to provide care for my husband. They are very respectful and treat him with dignity. Friendly, helping, sensitive and understanding. Very happy with the service. We are very grateful.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for taking the time to share your feedback on the care we provide your husband. Our care team will be delighted to get such good feedback as they put so much care and attention…read more
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Review from Richard I (Husband of Client) published on 13 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Satisfactory. Carers are good. Happy to do anything we ask and friendly. Disappointed with inflexibility regarding medications. Also, we have received three invoices so far, two of which were incorrect.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback. I will immediately look into the invoicing situation and get back to you. We put right any errors and ensure your experience of the management of the package…read more
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Review from J G (Wife of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are excellent. Have been using your service since May 23. No problems at all.
My husband was not keen at first but has now got used to the carer's weekly visits.
I recently spent two nights away and had no worries at all about leaving my husband in the capable hands of your staff.
Many
thanks.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback. Knowing that you can get some time away safe in the knowledge your husband is in safe hands is great to hear.
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Review from S B (Daughter of Client) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home staff always showed a personal touch with my parents. They took time to chat with them daily and treated them like family members. They also monitored their general health and well-being and contacted us if they had any concerns.
It was such a shame that they couldn't provide the timeslots
we required due to the distance between clients so we had to use another care provider. I will always recommend Right at Home.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you for your review. Importantly I am pleased that you were happy with the standard of care, communications with the office team and the quality of the companionship. We are also sorry that…read more
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Review from J N (Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very good. Standard of care and support very good.
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Review from J H (Husband of Client) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and attentive staff who go the extra mile.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you. It is great to hear that the team go the extra mile, it is something that we always endeavour to do.
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Review from Dorothy H (Client) assisted by family/friend published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Friendly staff who go the extra mile.
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Review from Sylvia B (Client) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good people, very kind and caring.
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Review from Alison P (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had care for a number of years from Right at Home, and we always found them to be very professional and responsive to her needs. The fact that carers were dedicated and that the same person was made available to provide the care each week was very important to Mum as she was able to establish
a relationship with her carers. The office staff are also efficient and respond to requests/problems quickly and professionally. I would recommend them as a care company.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you very much for your feedback and your recommendation. We work hard to maintain the continuity of carers and I am glad that has worked out. Unfortunately, inflationary pressures on carer wages…read more
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Review from S F (Client) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a new client only been with them for a few months. I am extremely happy with the two ladies I have. They will help with any task I ask them to do. I am extremely happy with the help they provide.
Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)
Thank you for your feedback SF which means a lot for our caregivers and us. Our caregivers strive to do everything they can to help.
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Review from Beryl C (Client) published on 28 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following a recent stroke, I needed some help with my personal care. The carers were all very friendly, understanding and capable. They helped when needed, while at the same time encouraging me to be independent. I now have the confidence to manage on my own. My sincere thanks.
Reply from Karen Myres, Manager at Right at Home (Preston & South Ribble)
Thank you for taking the time to give us feedback about the care and support you recently received. We are so happy to hear that the carers were able to assist you to regain your confidence and…read more
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Right at Home (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Right at Home (Preston & South Ribble) is calculated as follows: ( (52 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Preston & South Ribble) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

Gavin

Gavin Preston

Job Title: Managing Director and Owner Joined: 2022

I am passionate about delivering the highest standard of care to our clients, listening to their preferences and choices ensuring they are receiving person-centred care. I believe it is important to maintain our client’s independence and support them to remain in their own homes.


I believe it is important to support our Caregivers, working closely as a team and giving them the support and guidance they need to provide outstanding care to our clients whilst giving them the opportunity to develop their skills and careers.


After a career in helping businesses and teams improve their performance, I lead a culture excited and committed to constant and never-ending improvement in the quality of the service we provide.

Lowri

Lowri Lloyd-Preston

Job Title: Registered Manager and Co-Owner Joined: 2024

I have worked in the NHS since I graduated, initially qualifying as an Allied Health Professional (Dietician). I have had 13 years of Senior Manager experience in the NHS in the Community, Acute Care and Tertiary care. My last role was Head of Nursing and Allied Health Professionals at the Liverpool Women's Hospital, responsible for 450 staff.


I am passionate about Quality and Governance and led an improvement plan in the Theatres service at Liverpool Women that enabled the resumption of the Good rating by the CQC.


My role in Right at Home Preston & South Ribble enables me to bring my skills and experience to the home care sector in the area and to work with our care team to constantly uphold and improve the standard of the person-centred care we provide so that we are the 'go-to' home care provider in the Preston & South Ribble areas.

Frequently Asked Questions about Right at Home (Preston & South Ribble)

What Type of Services does Right at Home (Preston & South Ribble) offer?

Right at Home (Preston & South Ribble) offers Home Care.

How many Carers does Right at Home (Preston & South Ribble) employ?

Right at Home (Preston & South Ribble) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Preston & South Ribble) to verify any information. View our terms and conditions. Right at Home (Preston & South Ribble) has an Enhanced Service - more info.