Right at Home (Preston & South Ribble)

1st Floor, 5 Navigation Business Village, Navigation Way, Preston PR2 2YP
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9.5 55 Reviews
  • Right at Home (Preston & South Ribble), Preston
Right at Home (Preston & South Ribble) is a trusted, family-owned home care provider supporting clients across Ashton-on-Ribble, Bamber Bridge, Croston, Fulwood, Garstang, Hesketh Bank, Ingol, Kirkham, Leyland, Longton, Lostock Hall, Much Hoole, New Longton, Penwortham, Preston, Tarleton, Walmer Bridge and Walton-le-Dale. The service is nurse-led and overseen by co-owner and Director of Care, a former NHS Head of Nursing & Allied Health Professionals with more than 25 years of clinical and leadership experience.

As a CQC-registered TDDI (Treatment of Disease, Disorder and Injury) provider, Right at Home Preston & South Ribble offers a full range of home care and complex care services. Standard support includes companionship, personal care, medication assistance, respite care, live-in care and end-of-life care. The team also provides advanced nurse-led services such as catheter, PEG, stoma and wound care, IV medication, epilepsy and diabetes management, dementia care, spinal injury and ventilation support, and management of challenging behaviours.

Each care plan is tailored around the individual, ensuring compassionate, person-centred care that upholds dignity, respect and independence.
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Care Provided by Right at Home (Preston & South Ribble)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1650 – £1650

Please contact the office to find out more about our fees.

These prices are only a guideline, please contact Right at Home (Preston & South Ribble) to find out the exact price for your requirements.

Contact Right at Home (Preston & South Ribble) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (Preston & South Ribble) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lowri Lloyd-Preston (Registered Manager)

Right at Home (Preston & South Ribble) Reviews (55)

9.5

Right at Home (Preston & South Ribble) has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years.
Over all time Right at Home (Preston & South Ribble) has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Preston & South Ribble)
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Total of 55, showing 41-55
Review from Rita W (Wife of Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had the full benefit of ladies caring for his essential needs by your organisation. Nothing was too much trouble for them to do and at all times dignity and respect was shown to my husband by these lovely ladies.
Reply from Jayne Price at Right at Home (Preston & South Ribble)Thank you for taking the time to share your experience of our services. We really appreciate your comments.
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Review from D A (Son of Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very capable and conscientious.
Reply from Karen Myres at Right at Home (Preston & South Ribble)Thank you so much for your review, it is always a pleasure to receive positive feedback from our clients and their family.
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Review from Rob H (Son of Client) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Right at Home over the past few years has been simply amazing. Mum and dad could not have enjoyed living in their own home until now without the quality of care you provided. You always helped us with last minute changes and dealt with events as they unfolded. Right at Home gave
our family massive comfort during some trying times, especially with none of us living in Preston. The dedication, diligence, compassion, patience and professionalism of mum and dad’s carers has been staggering. Your team of carers kept their humour and patience, no matter what was happening. You are all special people. We have sung the praises of Right at Home to Social Services teams in Preston. When we explained the level of care that mum and dad had received, they were absolutely amazed. We have no hesitation in recommending Right at Home to anyone who is looking for a fantastic team of carers, supported by an efficient, adaptable and friendly management team. Thanks for everything.
Reply from Jayne Price at Right at Home (Preston & South Ribble)Many thanks for your review. We aim to always provide the highest level of care and support to our clients and their families. We welcome and value the feedback to continually assess and improve our services. Thanks again.
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Review from R R (Son of Client) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for with kindness and dignity. All of the carers from Right at Home were very efficient and treated my mother as their friend, attending to her every need until she sadly passed away in hospital.
Reply from Karen Myres at Right at Home (Preston & South Ribble)Thank you for your review, it was a privilege to care for your mother and we appreciate your kind words.
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Review from J H (Son of Client) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would have been a higher review if they had put my mother's hearing aid in every day.
Reply from Karen Myres at Right at Home (Preston & South Ribble)Thank you for your feedback, we are sorry to hear that there were some issues with your mother's hearing aid. We know how important this is to enable good communication and will remind our CareGivers to check and encourage people to use their hearing aids and other equipment as needed.
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Review from Karen M (Niece of Client) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By far the best we've had caring for my Auntie. Carers punctual well mannered and trained. We had a short-term live-in care package which allowed us a carefree breakaway. You get what you pay for and more. I would not consider anyone else. We will recommend without hesitation to everyone we know.


All

the carers, office and even the owners were helpful, polite and knowledgeable. Thank you.
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Review from Charlotte P (Daughter of Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an initial enquiry about setting up care for my mum, Right at Home were prompt and thorough in setting up a care plan. This plan has since been extended as my mum's needs have changed and alterations to the plan have been easy to make. The carers who visit my mum have been skilled and supportive.
The record keeping, reports of any concerns and comments from my mum, have shown me that the care has been kind, understanding and consistent.
Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)Thank you for your review, we have a fantastic care team and it is good to know that they have responded well to your mums changing needs.
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Review from J C (Son of Client) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The young lady who came to visit my mother was very pleasant and caring and my mother appreciated that she was able to help her with minor chores but more importantly gave me peace of mind whilst away on holiday.
My mother is a very independent person and was reluctant to have anyone visiting her
or let the carer do things for her but appreciated the fact that someone was available to talk to and do minor chores.
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Review from Linda L (Client) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very polite and easy going.
Reply from Jayne Price, Owner/Managing Director at Right at Home (Preston & South Ribble)Thank you, comments like this make our day! We work hard to make a difference every day to those we care for.
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Review from Joan C (Daughter of Client) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last few years have not been easy for my mother or the family as she gradually began to need care and support (she is now 91 years old). Right at Home Preston have provided dedicated and caring support for mum in her own home and our dealings with them have been excellent. The carers arrive in time,
treat mum with sensitivity and dignity and have been very reliable. I would highly recommend them. I would personally like to mention the manager and her main carers.
Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)Thank you for your very positive review. We assure you of our ongoing commitment to high quality care.
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Review from Audrey H (Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with everything, service is excellent. Carers are excellent, I look upon them as friends and look forward to their visits.
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Review from Sue K (Daughter of Client) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I approached Right at Home in January 2016 after searching on the internet for a good care agency to look after my dad who needed help, as he wasn't safe to be on his own since finding him collapsed in the garage at the beginning of January. My dad needed help with meals and personal care and the family
could not be there all the time and worried about leaving him on his own. The carers were very good with my dad, his main carer was very experienced and my dad liked her and the family did too. When my dad had a fall she refused to leave him and waited until the family arrived before she left. The carers sat with my dad and played music on his keyboard and sang songs with him and were good company to him.
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Review from Marilyn R (Niece of Client) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the Preston office of Right at Home have been an enormous support to my aunt and myself over a period of almost two years. Living some distance from my aunt has meant limited visits and initially this was a cause for concern. Over the months I came to rely on on The Right at Home staff as
they would always step in to support and meet my aunts physical and emotional needs, even providing overnight care at short notice when needed. The sympathetic ear at the end of the phone has been a great comfort to me on several occasions.
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Review from Dara W (Client) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
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Review from Gordon D P (Client) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having left a previous provider some two years ago I found Right at Home on the internet and considered that move was a decision well made. Clients are well informed each week on which carer is attending and their work time per hour well spent. At present Right at Home assist with domestic chores in
my ground floor flat and when the time comes for personal care I would have no problem.
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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Right at Home (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Right at Home (Preston & South Ribble) is calculated as follows: ( (52 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (Preston & South Ribble) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

Gavin

Gavin Preston

Job Title: Managing Director and Owner Joined: 2022

I am passionate about delivering the highest standard of care to our clients, listening to their preferences and choices ensuring they are receiving person-centred care. I believe it is important to maintain our client’s independence and support them to remain in their own homes.


I believe it is important to support our Caregivers, working closely as a team and giving them the support and guidance they need to provide outstanding care to our clients whilst giving them the opportunity to develop their skills and careers.


After a career in helping businesses and teams improve their performance, I lead a culture excited and committed to constant and never-ending improvement in the quality of the service we provide.

Lowri

Lowri Lloyd-Preston

Job Title: Registered Manager and Co-Owner Joined: 2024

I have worked in the NHS since I graduated, initially qualifying as an Allied Health Professional (Dietician). I have had 13 years of Senior Manager experience in the NHS in the Community, Acute Care and Tertiary care. My last role was Head of Nursing and Allied Health Professionals at the Liverpool Women's Hospital, responsible for 450 staff.


I am passionate about Quality and Governance and led an improvement plan in the Theatres service at Liverpool Women that enabled the resumption of the Good rating by the CQC.


My role in Right at Home Preston & South Ribble enables me to bring my skills and experience to the home care sector in the area and to work with our care team to constantly uphold and improve the standard of the person-centred care we provide so that we are the 'go-to' home care provider in the Preston & South Ribble areas.

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