Westmorland Homecare Lancaster & Morecambe

Westmoreland have made a huge difference to mum's life. They show great care and attention to mum, and all the carers have taken time to know her and understand her needs and preferences. If there are any changes to her situation in terms of perhaps a health or wellbeing concern, we are informed, and we have been impressed by the communication between us and Westmoreland, and the system used to keep the team up to date. It is not just the practicalities, but the social side has really improved mum's quality of life.

The carers are very helpful and kind and caring too.

I look forward to the carers coming as they are always cheerful and willing to help.

The welfare and contentment of their staff also contribute to the first-class service offered.

I have found the service provided very helpful and always provided pleasantly. The staff are willing to do any of the jobs that I may find hard to do.

Dealing with your company for almost 2 years, I have no complaints about them at all with my husband's care. All his carers are very respectful and careful with him and myself, also of our home. They clean up after themselves, arrive on time (as much as they can depending on traffic) and are willing to stay if necessary. We would use your company for all day visits but to costly to use full time.

We have been with Westmorland for over three years and the experience has exceeded our expectations. The staff are so supportive and caring towards my wife and have become my second family. I have been supported as well, it can be lonely as a sole carer. The office team are great and nothing is too much trouble for them. I am impressed by the way they help me with monitoring my wife's health and medication. We feel blessed.

I am very satisfied with my care. I have five regular carers on Monday-Friday, 1-hour Monday, Tuesday, Thursday and 2 hours on Wednesday and Friday. All of them are very friendly, adaptable and caring. I find it very helpful to have regular carers I can get to know. They cover shopping, cleaning and going to appointments as I can't drive at the moment. Any changes in times are easily arranged.

My father-in-law has been cared for by Westmorland Care for almost two years. The care provided and support shown to ourselves is invaluable. My husband and I live a considerable distance away. Our father requires various large items of equipment due to his mobility. The staff member has successfully arranged delivery and taken the time and effort to ensure there was space available for the items to be used. We cannot thank her enough and appreciate this is over and above the remit of care. She also continues to liaise with the NHS health professionals visiting our father and provides regular updates. The staff and the entire team are a credit to Westmorland Care, thank you for your support which allows our father to remain at home in his senior years.

Westmorland Homecare provides exceptional service that exceeds expectations. from the moment I contacted them, their professionalism and dedication were evident. The caregivers provide compassion and are skilled and attentive. The team ensure myself and my husband maintain our dignity and independence. I highly recommend Westmorland Homecare to anyone seeking top-notch services.

I have always found the office staff to be helpful, friendly and reliable, giving me great peace of mind.

I am very pleased that we have booked Westmorland Homecare for Mum. The carers' visits morning and evening have provided a vital level of stability for her medication and pain management. She is now eating much better and much happier. Mum clearly enjoys getting to know the carers and trusts them. The office staff are all very thoughtful and friendly in their communication with us.

The care experience is extremely good, sensitive to the individual needs of the client. The carers are always pleasant and keep to allocated time.

All our carers are efficient, experienced and very well trained. They are kind treat us with respect and always go that extra mile. Myself and my partner have a regular team of carers who know us well. Westmorland Homecare always introduces us to any new members of the team before sending them to see if we think we will feel comfortable and click with them and that they have the particular skills we are looking for, for example, being interested and good at cooking from scratch. It is always our choice as to which new carer joins our team. Westmoreland never sends carers we don't know and the office staff are helpful and respectful. I would recommend this home care company to anyone looking for home care.

The time we use for companionship, they make sure the client is getting the best use of that time and enable the client to socialise and access different environments.

The care provided is excellent the staff are very friendly and caring, nothing is too much trouble. My son looks forward to going out with the carers every week he feels safe and cared for and always had a great time.

Westmorland have been fantastic in their support and care of my mother-in-law which has enabled her to remain in her own home. I would definitely recommend Westmorland Homecare to any family who is looking for care for their elderly relative.

We have had excellent service from Westmoreland Home Care from the initial contact at their office in Lancaster to receiving care for our daughter. Everyone from the office staff to the carers has been 5 stars! We are very happy with every aspect of the service they provide and most importantly so is our daughter!

We have been using Westmorland Homecare for a number of years now and the service received is always excellent. Mum looks forward to going to the regular afternoon get togethers and recently when I was away and needed to book extra visits in an evening , it was arranged without a problem. Mum has worked for the CQQ in the past so is vey particular about the care she receives and would not use anyone else. We are so happy with all aspects of the service provided.

Westmorland Homecare have been amazing from day one! My son has 24-hour care from the company and he always has the same core team of very caring staff. He has complex needs and they are always carried out with professionalism, accuracy and skill. He is enabled to have an active social life in his local community and gets plenty of fresh air and exercise. Communication between health care assistants, care coordinators, other staff and family is excellent and nothing is too much trouble. I would not hesitate to recommend them to others.