Home Care Providers Owned by Westmorland Homecare

I am very impressed with the care and service provided by Westmoreland. Communication has always been prompt and informative. The carers are always punctual, very friendly, polite and efficient. The cares do the tasks that are required, plus any extra tasks I may ask of them.

All involved in her care were outstanding, providing support to both my mum and myself from the office team, the on call team and her carers.

Any queries are dealt with promptly and satisfactorily by superb and efficient staff - always with her wellbeing and dignity in mind.

We are quite new to Westmorland Homecare, but have found everyone involved to be very helpful and experienced. The time taken to assess our needs was thorough and reassuring, and communication has been excellent. Every aspect of the care provided appears to have been extremely well thought out. The carers have all been friendly and relaxed. They are patient, observant, adaptable and highly professional - efficient in their work but never in a way that feels hurried or rushed. Thank you.

Linda and family.

Whilst I was away, the staff at Westmorland Homecare looked after Mum just for a few hours 3 times a week. They carried out my suggestions & instructions so I knew my mother was able to go out with their help. I was kept updated after each visit by email, so I knew what Mum has done & where she has been & they fixed her heating!

Westmoreland have made a huge difference to mum's life. They show great care and attention to mum, and all the carers have taken time to know her and understand her needs and preferences. If there are any changes to her situation in terms of perhaps a health or wellbeing concern, we are informed, and we have been impressed by the communication between us and Westmoreland, and the system used to keep the team up to date. It is not just the practicalities, but the social side has really improved mum's quality of life.

The overall package and were pleased with the individual are always prompt, polite, pleasant and attentive. However some are able to complete far more of their duties during the time allotted. Any medical issues are picked up well.

Westmorland Care Company offers a very caring and reliable service. The team of attendants who look after my daily needs during the working week are friendly, sympathetic, kind and efficient. An excellent team without exception from "elderly" (old) to younger (18) and I can recommend the service highly. The office insures any particular preferences of mine are administered efficiently, although, internal office communication sometimes fails to match the high standards expected elsewhere. The attendants fulfill my cleaning/ironing, gardening, toilet and bathroom hose down, and use my steam cleaner and vacuuming efficiently.

Westmorland Homecare has fulfilled my needs in a professional and caring manner. I look forward to the carers visits and cannot praise the organisation highly enough. Thank you.

My father suffered a heart attack and sepsis in August 2025, and hospital staff put him on the "End of Life" pathway. We got him discharged from hospital, but needed personal care urgently to be delivered to him at his home. Westmoreland Homecare saved us by immediately agreeing to help us. The quality of his carers until the day he died in October was beyond exception: so kind, patient, professional, discreet, happy to attend him every day!. And I was looked after too - with phone calls to make sure I was managing. I missed them after he died, and will always remember them.

The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central Lake District, and the support and care they have provided has been excellent: professional, pro-active and and compassionate. The whole team have been very understanding, and have always been happy to talk and listen, and to offer practical advice and assistance. Thank you!

We have been very please with the service and care provided by Westmorland Homecare for my 91 year old mother. The firm has been very professional. Initially helping to assess and provide the care needed when mum came out of hospital, amending this as necessary as she has gotten stronger.The staff have been very caring, supportive and understanding. As I live some distance from mum has given me updates on the care provided and any issues arising. It has been a small team proving mum's care and we have been delighted how this has been managed providing the continuity mum wished for. No hesitation in recommending them.

As always, a very positive and friendly review as well as a chance to raise in person any worries or concerns which may have arisen. A very thorough and detailed conversation looking both back and ahead. I feel very well supported by Westmoreland Homecare and know that my mother is lucky to have them!

We have been and still are very pleased with the help and support always given by the carers. My partner, the client, has become accepting of the fact that he needs personal care, after initial resistance to the idea. It is very necessary to have a small team of regular carers with whom he can relax.

The attitude, behaviour and level of care and empathy shown by all the carers was exemplary and I would have no hesitation in recommending them.

I have been well cared for by an efficient and friendly team. I am receiving help with getting a more suitable bed. I have nothing adverse to say and am grateful for the support I get.

Excellent service, including understanding and patient carers. Timely visits, good understanding of needs to be met. High standard of care provided.

The carers are very helpful and kind and caring too.

I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.