What Type of Services does Westmorland Homecare (Kendal) offer?

Westmorland Homecare (Kendal) offers Home Care.

How many Carers does Westmorland Homecare (Kendal) employ?

Westmorland Homecare (Kendal) employs 80 carers.

Westmorland Homecare (Kendal), 18 Highgate, Kendal, Cumbria LA9 4SX

Review from Dawn S (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience

My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent.
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The

care providers are consistently professional, caring and trustworthy. They all go above and beyond to provide exceptional care to my dad.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

I really appreciate you taking the time to leave such a wonderful review. We are all truly grateful to have the opportunity to support your dad and get to know the family. It has been lovely to see such lovely relationships forming.

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Review from M W (Son of Client) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they

look after.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to leave such a lovely review. It is lovely to hear that your mum is having such a positive experience we are honored to support such a lovely lady and family.

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Review from M W (Client) assisted by family/friend published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience

We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

We appreciate you taking the time to submit this feedback and I am glad to hear the service is meeting your expectations. We are honored to have the opportunity to support you.

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Review from Kate W (Daughter of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience

Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified

and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to provide such lovely feedback. It really is a pleasure to support mum and to see the relationship with our team flourish.

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Review from John A (Son of Client) published on 21 April 2025
Submitted via Website • Report

Overall Experience

I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had

to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

What a lovely review, thank you for taking the time to send this in. The team truly enjoy visiting and we love hearing all about it. It is a n honor to support mum and get to know you all as a family.

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Review from A M (Daughter of Client) published on 21 April 2025
Submitted via Website • Report

Overall Experience

WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted

to mums changing needs

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, the team look forward to visiting mum and we enjoy working alongside you to ensure mum has everything she needs.

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Review from D M (Husband of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.

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Review from N H (Wife of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience

The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services

of the agency and would use again if we needed.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.

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Review from J S (Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience

I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

It is an honour to support you and we are grateful to have the opportunity. The team always look forward to visiting, thank you for taking the time to provide this feedback.

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Review from W F (Wife of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care, friendly, kind staff, always available to help.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave us a review, we appreciate your kind words. The team look forward to visiting and we are honored to be a part of your lives. Kind regards.

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Review from C S (Sister-in-law of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each

person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to submit this wonderful review. The relationship we have with you as a family is invaluable when ensuring a person-centered approach. The team look forward to visiting your brother-in-law and we enjoy working alongside you all. It is lovely to receive such wonderful feedback on our review system as it highlights how useful and important they are.

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Review from R G (Daughter of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience

Very happy with the service.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to provide this review, it is lovely to receive this feedback, especially from a client who has been with us for some time. We have supported your dad for 3 years now and feel very honoured to have had this opportunity.

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Review from A H (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care.
Very friendly.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It is our pleasure to support you and it is lovely to see the relationship you have built with our team.

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Review from Annie W (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience

Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity,

that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to post this lovely review Annie! It has been a pleasure supporting your mum and the family. The team are sad to say goodbye to such a lovely client and family but feels comforted by the fact they have had the opportunity to make a difference. We would love to stay in touch and hear how Mum is getting on. Your kind words really mean the world.

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Review from Fiona B (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience

Westmoreland Home Care looked after my mum for four years until she moved into a residential home in April this year.
The whole team were amazing!
We started with one visit a day and progressed to four due to Mum's condition.
The whole team were committed to helping Mum stay independent in her home

for as long as possible.
I would highly recommend this service to anyone searching for home care for a loved one.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Dear Fiona, we really appreciate you taking the time to complete this review. It has been a pleasure to support your mum for the last four years and to witness the wonderful relationships built between your mum and her team. You and Mum will be dearly missed by all at Westmorland Homecare we are lucky to have got to know you both. Kind regards, the manager and the team.

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Review from D K (Husband of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality

and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave such a lovely review. We know how important it is to keep your wife safe at home by your side and it really is a privilege to be a part of this. It is invaluable to work alongside you to ensure that you and your wife's lifelong wishes are respected. Thank you

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Review from Emma S (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care

support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thanks so much for taking the time to leave this wonderful review it is really lovely to read. Our team are so invested and enjoy supporting you and your lovely family. We are grateful to have the opportunity to work with such a wonderful person and I know the team look forward to visiting and planning new adventures with you. I look forward to seeing what we can achieve together next.

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Review from M R (Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life

returned. Three good things. What more can I say? Thank you Westmorelands Home Care.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but we are grateful to be a part of your journey. I know the team look forward to visiting and I look forward to seeing what we can achieve together in the future.

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Review from Christine H (Daughter of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above

and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Hello Christine,
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It really is a pleasure to work alongside you all as a family and to share the same goals. It is of the utmost importance that we continue to work with you and your lovely family to enable the most personalised experience. I know the team look forward to visiting every day.
Kind regards.

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Review from Wendy S (Mother of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

After having good care for over 2 years for a complex client, I was appalled when without notice or warning, we received a letter to say they would no longer be providing care.
We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the

lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced.
They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning.
The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Wendy,
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.
Due to confidentiality I cannot go into the details, but it has been discussed with a number of health professionals and external advice taken. We do not serve notice without a detailed reason. We have provided you and your family with a huge amount of support and advice and our staff continued to do this right up to the end.
We have a duty to support and protect our staff. The team have done all they can to support you and your family over the two years we have acted with kindness compassion and care. We have answered hundreds of emails and phone calls on an almost weekly basis. As a service, we have a responsibility to ensure we can look after and support everyone we look after. If you would like to speak further about the reasons I am more than happy to discuss.

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