Westmorland Homecare (Kendal)

The overall package and were pleased with the individual are always prompt, polite, pleasant and attentive. However some are able to complete far more of their duties during the time allotted. Any medical issues are picked up well.

Westmorland Care Company offers a very caring and reliable service. The team of attendants who look after my daily needs during the working week are friendly, sympathetic, kind and efficient. An excellent team without exception from "elderly" (old) to younger (18) and I can recommend the service highly. The office insures any particular preferences of mine are administered efficiently, although, internal office communication sometimes fails to match the high standards expected elsewhere. The attendants fulfill my cleaning/ironing, gardening, toilet and bathroom hose down, and use my steam cleaner and vacuuming efficiently.

Westmorland Homecare has fulfilled my needs in a professional and caring manner. I look forward to the carers visits and cannot praise the organisation highly enough. Thank you.

My father suffered a heart attack and sepsis in August 2025, and hospital staff put him on the "End of Life" pathway. We got him discharged from hospital, but needed personal care urgently to be delivered to him at his home. Westmoreland Homecare saved us by immediately agreeing to help us. The quality of his carers until the day he died in October was beyond exception: so kind, patient, professional, discreet, happy to attend him every day!. And I was looked after too - with phone calls to make sure I was managing. I missed them after he died, and will always remember them.

The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central Lake District, and the support and care they have provided has been excellent: professional, pro-active and and compassionate. The whole team have been very understanding, and have always been happy to talk and listen, and to offer practical advice and assistance. Thank you!

We have been very please with the service and care provided by Westmorland Homecare for my 91 year old mother. The firm has been very professional. Initially helping to assess and provide the care needed when mum came out of hospital, amending this as necessary as she has gotten stronger.The staff have been very caring, supportive and understanding. As I live some distance from mum has given me updates on the care provided and any issues arising. It has been a small team proving mum's care and we have been delighted how this has been managed providing the continuity mum wished for. No hesitation in recommending them.

I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.

I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they look after.

We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.

Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!

WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted to mums changing needs

I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

This is the second time we have used the services of the agency and would use again if we needed.

I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.

Excellent care, friendly, kind staff, always available to help.

Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.

Very happy with the service.

Very friendly.

Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity, that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.