Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX
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10 59 Reviews
  • Westmorland Homecare (Kendal), Kendal
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.
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Care Provided by Westmorland Homecare (Kendal)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Joshua Macaulay (Director)

Westmorland Homecare (Kendal) Reviews (59)

10

Westmorland Homecare (Kendal) has a Review Score of 10 (9.950) out of 10, based on 17 reviews in the last 2 years.
Over all time Westmorland Homecare (Kendal) has 59 reviews.

Overall Experience
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Date Published
  • 59
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  • 17
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Reviewer Connection to Westmorland Homecare (Kendal)
  • 22
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Total of 59, showing 1-20
Review from David P (Son of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central Lake District, and the support and care they have provided has been excellent: professional, pro-active and and compassionate. The whole team have been very understanding,
and have always been happy to talk and listen, and to offer practical advice and assistance. Thank you!
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to leave such a wonderful review. I am glad the service has lived up to expectations. It has been an honour to support your mother.
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Review from John P (Son of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very please with the service and care provided by Westmorland Homecare for my 91 year old mother. The firm has been very professional. Initially helping to assess and provide the care needed when mum came out of hospital, amending this as necessary as she has gotten stronger.The staff have
been very caring, supportive and understanding. As I live some distance from mum has given me updates on the care provided and any issues arising. It has been a small team proving mum's care and we have been delighted how this has been managed providing the continuity mum wished for. No hesitation in recommending them.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to provide this feedback. The team are really fond of mum and are missing the visits already. We truly wish her all the best in her new home
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Review from Dawn S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent.
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The
care providers are consistently professional, caring and trustworthy. They all go above and beyond to provide exceptional care to my dad.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
I really appreciate you taking the time to leave such a wonderful review. We are all truly grateful to have the opportunity to support your dad and get to know the family. It has been lovely to see…read more
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Review from M W (Son of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they
look after.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to leave such a lovely review. It is lovely to hear that your mum is having such a positive experience we are honored to support such a lovely lady and family.
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Review from M W (Client) assisted by family/friend published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
We appreciate you taking the time to submit this feedback and I am glad to hear the service is meeting your expectations. We are honored to have the opportunity to support you.
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Review from Kate W (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified
and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to provide such lovely feedback. It really is a pleasure to support mum and to see the relationship with our team flourish.
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Review from John A (Son of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had
to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
What a lovely review, thank you for taking the time to send this in. The team truly enjoy visiting and we love hearing all about it. It is a n honor to support mum and get to know you all as a family.
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Review from A M (Daughter of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted
to mums changing needs
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to submit this review, the team look forward to visiting mum and we enjoy working alongside you to ensure mum has everything she needs.
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Review from D M (Husband of Client) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.
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Review from N H (Wife of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services
of the agency and would use again if we needed.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your…read more
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Review from J S (Client) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
It is an honour to support you and we are grateful to have the opportunity. The team always look forward to visiting, thank you for taking the time to provide this feedback.
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Review from W F (Wife of Client) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly, kind staff, always available to help.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to leave us a review, we appreciate your kind words. The team look forward to visiting and we are honored to be a part of your lives. Kind regards.
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Review from C S (Sister-in-law of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each
person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to submit this wonderful review. The relationship we have with you as a family is invaluable when ensuring a person-centered approach. The team look forward to…read more
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Review from R G (Daughter of Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to provide this review, it is lovely to receive this feedback, especially from a client who has been with us for some time. We have supported your dad for 3 years…read more
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Review from A H (Client) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Very friendly.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to submit this review. It is our pleasure to support you and it is lovely to see the relationship you have built with our team.
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Review from Annie W (Daughter of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity,
that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you so much for taking the time to post this lovely review Annie! It has been a pleasure supporting your mum and the family. The team are sad to say goodbye to such a lovely client and family…read more
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Review from Fiona B (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westmoreland Home Care looked after my mum for four years until she moved into a residential home in April this year.
The whole team were amazing!
We started with one visit a day and progressed to four due to Mum's condition.
The whole team were committed to helping Mum stay independent in her home
for as long as possible.
I would highly recommend this service to anyone searching for home care for a loved one.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Dear Fiona, we really appreciate you taking the time to complete this review. It has been a pleasure to support your mum for the last four years and to witness the wonderful relationships built…read more
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Review from D K (Husband of Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality
and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to leave such a lovely review. We know how important it is to keep your wife safe at home by your side and it really is a privilege to be a part of this. It is invaluable…read more
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Review from Emma S (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care
support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thanks so much for taking the time to leave this wonderful review it is really lovely to read. Our team are so invested and enjoy supporting you and your lovely family. We are grateful to have the…read more
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Review from M R (Client) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life
returned. Three good things. What more can I say? Thank you Westmorelands Home Care.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but…read more
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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Westmorland Homecare (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Westmorland Homecare (Kendal) is calculated as follows: ( (96 Excellents x 5) + (5 Goods x 4) ) ÷ 101 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Kendal) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (3)

Kelsey

Kelsey Walmsley

Job Title: Registered Care Manager Joined: 2020

I have worked in social care all my life in various roles across residential and domiciliary care settings.


I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.


The views along the way are just a bonus!

Joshua

Joshua Macaulay

Job Title: Director of Operations Joined: 2017

Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.

Christopher

Christopher Moss

Job Title: Director Joined: 2017

Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.

Frequently Asked Questions about Westmorland Homecare (Kendal)

What Type of Services does Westmorland Homecare (Kendal) offer?

Westmorland Homecare (Kendal) offers Home Care.

How many Carers does Westmorland Homecare (Kendal) employ?

Westmorland Homecare (Kendal) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Kendal) to verify any information. View our terms and conditions. Westmorland Homecare (Kendal) has an Enhanced Service - more info.