Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX
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9.9 63 Reviews
  • Westmorland Homecare (Kendal), Kendal
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.
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Care Provided by Westmorland Homecare (Kendal)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Westmorland Homecare (Kendal) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Westmorland Homecare (Kendal) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Joshua Macaulay (Director)

Westmorland Homecare (Kendal) Reviews (63)

9.9

Westmorland Homecare (Kendal) has a Review Score of 9.9 (9.880) out of 10, based on 21 reviews in the last 2 years.
Over all time Westmorland Homecare (Kendal) has 63 reviews.

Overall Experience
  • 59
  • 3
  • 0
  • 1
  • 0
Date Published
  • 63
  • 6
  • 14
  • 21
  • 42
Reviewer Connection to Westmorland Homecare (Kendal)
  • 23
  • 20
  • 7
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from P H (Husband of Client) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round.
Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)Thank you very much for your positive feedback. I know our coordinator is keeping a watchful eye over the care package and we are here to help whenever you need us. We care about all our clients very sincerely and thank you for sharing this special privilege with us. Best wishes
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Client) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is sensitive and well thought out. The staff are well trained and courteous and professional in their approach, at the same time showing kindness and humanity.
Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)Dear C P, thank you for your lovely feedback. It is so important to us that our clients are happy with their service and I am glad to hear you are having such a positive experience. I know your homecare assistants think of you very highly and it was only this week that your carer was telling us how much she enjoys coming to see you. We are here to contact at any time and look forward to seeing you at our next quality check visit. Best wishes
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra B (Daughter of Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the care, friendliness, concern and understanding of all the Westmorland staff, carers and the doctors who established the business to be incredible. Our elderly father who was the client especially found his carers so considerate and kind that he loved being helped by them in his time of need
and put his trust in them. They made him laugh and vice versa. We thank Westmorland for making our fathers last days more comfortable.
Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)Hi Sandra, thank you for your lovely review. It was a true privilege to be with your family looking after Dad at such a special time. He was a wonderful man and you are all a real credit to him. I am really pleased you were happy with the service. With best wishes, Josh
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Westmorland Homecare (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Westmorland Homecare (Kendal) is calculated as follows: ( (111 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Kendal) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (3)

Kelsey

Kelsey Walmsley

Job Title: Registered Care Manager Joined: 2020

I have worked in social care all my life in various roles across residential and domiciliary care settings.


I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.


The views along the way are just a bonus!

Joshua

Joshua Macaulay

Job Title: Director of Operations Joined: 2017

Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.

Christopher

Christopher Moss

Job Title: Director Joined: 2017

Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.

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