Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.
Staff help people to stay happy, healthy and...
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.
Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.
Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.
They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.
It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.
Care Provided by Westmorland Homecare (Kendal)
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Contact Westmorland Homecare (Kendal) to get a personalised quote:
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Westmorland Homecare (Kendal)Usually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 6:00 PM)Consultations with Westmorland Homecare are an opportunity for you to understand how we work and how we can assist you with your care requirements (after all, everyone is different).
It's also an opportunity for you to explain how you want to receive your care & the visit times that would be best suited for you.
It gives us the opportunity to really understand what you need from us, put a care plan in place and assist you to stay independent in your own home.
Westmorland Homecare (Kendal) has a Review Score of 9.8 (9.800) out of 10, based on 18 reviews in the last 2 years. Over all time Westmorland Homecare (Kendal) has 67 reviews.
Reviewer Connection to Westmorland Homecare (Kendal)
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Showing 67 reviews matching selected criteria
Review from D F (Son of Client) published on 21 May 2018 Date of experience: May 2018•Submitted via Postal Review Card•
Overall Experience
Westmorland Homecare have been amazing. The staff are so kind and wonderful, they readily have gone the extra mile. The support from the office is fantastic and they have made a huge difference. Mum is so happy, I cannot thank them enough. Every carer is like a personal friend. I would highly...
Westmorland Homecare have been amazing. The staff are so kind and wonderful, they readily have gone the extra mile. The support from the office is fantastic and they have made a huge difference. Mum is so happy, I cannot thank them enough. Every carer is like a personal friend. I would highly recommend the service.
↩Reply from Joshua Macaulay, at Westmorland Homecare (Kendal)
Thank you very much for your kind review. I am really pleased you are happy with the service. It is a privilege to look after mum and I know her homecare assistants think of her very highly.
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Care / Support
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Treated with Dignity
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Review from H W (Daughter of Client) published on 18 May 2018 Date of experience: May 2018•Submitted via Postal Review Card•
Overall Experience
My mum's care has been exceptional. The attention to detail and staff are very kind and caring. They go above and beyond the call of duty to ensure my mum's needs are met and she is happy.
My mum's care has been exceptional. The attention to detail and staff are very kind and caring. They go above and beyond the call of duty to ensure my mum's needs are met and she is happy.
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Treated with Dignity
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Review from Susan J (Sister of Client) published on 11 May 2018 Date of experience: April 2018•Submitted via Postal Review Card•
Overall Experience
All the carers supporting my sister have been excellent. Office have been extremely helpful in changing and increasing visits if needed.
All the carers supporting my sister have been excellent. Office have been extremely helpful in changing and increasing visits if needed.
↩Reply from Joshua Macaulay, at Westmorland Homecare (Kendal)
Hi Susan, thank you for your lovely feedback. I am really pleased you are happy with the service. We want all our clients to have a great experience of their care. Feel free to contact us at any time if there is anything we can do. Best wishes, Dr Josh Macaulay
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Treated with Dignity
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Review from Joan N (Client / Service User) published on 10 May 2018 Date of experience: April 2018•Submitted via Postal Review Card•
Overall Experience
It is a pity you cannot assign the same two max three ladies to your customers. Overall the service was excellent.
It is a pity you cannot assign the same two max three ladies to your customers. Overall the service was excellent.
↩Reply from Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)
Hi Joan, thank you for giving us such great scores and I'm glad you were happy with the service during your recovery. We keep the team to the minimum number we can but for clients who have lots of visits more staff are needed to ensure full cover for days off, holiday etc. We will discuss your kind feedback at our next "ensuring quality" meeting. Best wishes
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Review from P H (Husband of Client) published on 25 April 2018 Date of experience: March 2018•Submitted via Postal Review Card•
Overall Experience
Excellent service all round.
Excellent service all round.
↩Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)
Thank you very much for your positive feedback. I know our coordinator is keeping a watchful eye over the care package and we are here to help whenever you need us. We care about all our clients very sincerely and thank you for sharing this special privilege with us. Best wishes
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Review from C P (Client / Service User) published on 25 April 2018 Date of experience: April 2018•Submitted via Postal Review Card•
Overall Experience
The service is sensitive and well thought out. The staff are well trained and courteous and professional in their approach, at the same time showing kindness and humanity.
The service is sensitive and well thought out. The staff are well trained and courteous and professional in their approach, at the same time showing kindness and humanity.
↩Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)
Dear C P, thank you for your lovely feedback. It is so important to us that our clients are happy with their service and I am glad to hear you are having such a positive experience. I know your homecare assistants think of you very highly and it was only this week that your carer was telling us how...
Dear C P, thank you for your lovely feedback. It is so important to us that our clients are happy with their service and I am glad to hear you are having such a positive experience. I know your homecare assistants think of you very highly and it was only this week that your carer was telling us how much she enjoys coming to see you. We are here to contact at any time and look forward to seeing you at our next quality check visit. Best wishes
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Treated with Dignity
Value for Money
Review from Sandra B (Daughter of Client) published on 7 February 2018 Date of experience: January 2018•Submitted via Website•
Overall Experience
We found the care, friendliness, concern and understanding of all the Westmorland staff, carers and the doctors who established the business to be incredible. Our elderly father who was the client especially found his carers so considerate and kind that he loved being helped by them in his time of...
We found the care, friendliness, concern and understanding of all the Westmorland staff, carers and the doctors who established the business to be incredible. Our elderly father who was the client especially found his carers so considerate and kind that he loved being helped by them in his time of need and put his trust in them. They made him laugh and vice versa. We thank Westmorland for making our fathers last days more comfortable.
↩Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)
Hi Sandra, thank you for your lovely review. It was a true privilege to be with your family looking after Dad at such a special time. He was a wonderful man and you are all a real credit to him. I am really pleased you were happy with the service. With best wishes, Josh
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2019
Overall Outstanding
CaringOutstanding
EffectiveOutstanding
ResponsiveOutstanding
SafeOutstanding
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Westmorland Homecare (Kendal).
There are no accreditations posted yet for Westmorland Homecare (Kendal).
Meet the Team (3)
Kelsey WalmsleyJob Title Registered Care ManagerJoined 2019
I have worked in social care all my life in various roles across residential and domiciliary care settings.
I am proud to work alongside the most...
I have worked in social care all my life in various roles across residential and domiciliary care settings.
I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.
The views along the way are just a bonus!
Joshua MacaulayJob Title Director of OperationsJoined 2017
Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with...
Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.
Christopher MossJob Title DirectorJoined 2017
Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the...
Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Kendal) to verify any information. View our terms and conditions. Westmorland Homecare (Kendal) has an Enhanced Service -what an Enhanced Service includes.
