Westmorland Homecare (Kendal)

Carers were all excellent and have contributed to the fact that I am now able to walk again with sticks. Always cheerful, which relieved the 'boredom' of being bedbound for so long and feeling 'fed up'. Their integrated work with the district nursing team, ie 'bedsores' and the treatment of them was a useful exercise for all concerned 'especially my bottom'.

We were very happy with the care and support given to our mother, both from the extremely caring carers to the support staff. The manager was very approachable, extremely helpful and supportive to us.

My aunt and uncle had excellent care. My aunt sadly passed away, and the team stepped in to give all daycare and some 24-hour care - excellent service from all the team. Great coordination.

I have found Westmorland Homecare to provide an excellent, professional service. I live 335 miles from my mum and using Westmorland Homecare has made my life so much easier. My mum suffers from Alzheimer’s disease and until very recently, she has refused to move into a care home. Westmorland Homecare has provided flexible care and home help totally tailored to my mum’s needs. I have always been fully informed of any developments with my mum. When mum finally agreed to go into a care home and I was on an extended holiday in Cyprus, Westmorland Homecare safely transported mum from Cumbria down to Devon. I would not hesitate to recommend the service provided by Westmorland Homecare.

I always get excellent care from my team. They are always on time and happy to help me whatever I require. It is like friends popping in. The schedulers are amazing and very accommodating and my care coordinator is very helpful and knowledgeable. Thank you Westmorland Homecare for enabling me to move forward and be more independent again.

We have found Westmoreland Homecare a very reliable agency. They are very helpful at sorting out problems for us as none of the family live in the area. The communication with us is excellent and we trust the carers implicitly. As our mother's illness deteriorates, we hope the care plan, of possible problems, will be anticipated. Thank you for your care.

All the girls who attended me were not only pleasant and helpful but had obviously been well trained. I suspect properly paid Many thanks. Will probably be back for more!

We used Westmorland Homecare from May 2018 until January 2019, initially for just 3 hours a week and eventually for 4 hours a day – throughout this time we were very pleased with all our dealings with them.

Mum was happy and confident with the individual carers who visited her, looking forward to their visits. The team was expanded over time to 6 carers but were always introduced to her carefully and all got to know her well – always calm, patient and ready to have a laugh – appointments were never rushed. Indeed, they were always able to stay longer whenever there was a need.

We must also say how supported we felt as a family by all the carers, managers and office staff – they were always on the end of the phone, listening and were able to quickly adjust the care package to suit Mums ever-increasing needs.

Without WHC Mum couldn't have stayed in her own home for so long – Thank you.

All staff treated my husband with dignity and respect at all times. They showed skill in all areas. They helped him retain his identity by always using his preferred name. They displayed patience and professionalism on the occasions when he became upset or aggravated, they never displayed anger or upset on these occasions. They also had regard for my experience as his carer. The standard of care never fell below very good and was frequently excellent.

Westmorland Homecare has been providing much-needed support to both my parents since my mum was discharged from a lengthy hospital stay after a significant period of illness. Both Mum and Dad benefit from being assigned three regular carers and have a positive therapeutic relationship with them. The staff put a real emphasis on enablement and are giving my parents the encouragement and confidence to get back to their usual routine. The ladies also bring chat and laughter into their lives and keep them up to date on what is going on in the local community - a vital part of a recovery from any illness. I have been touched by the levels of compassion and understanding shown by all staff. Many thanks.

Wonderful service we are receiving, mainly supplied by two regular ladies and one who fits in when holidays/days off are used. Mother was against anyone calling in but now welcomes the service wholeheartedly. For me, it has taken away certain tensions and worries, especially when away for several days. There is a good interconnection between myself and the carers and we are extremely happy at the setup.

Caring, supportive and reliable.

In my last wife's last illness, Westmorland Homecare was an essential help. All the Westmorland Homecare staff we had dealings with (directors, office staff and carers) were competent, kind and considerate, going out of their way to look after my wife and to ensure that she was peaceful at the end.

The care, support, kindness, respect and empathy shown both to my late father and our family could not have been greater. The team from the top to the bottom are fantastic. If you are in need of care I cannot recommend their care enough. Best wishes from our family to the whole team and thank you all.

The kindness of the staff and managers is amazing. The service is well organised and they have done a brilliant job. From the first day, they have been a godsend. Thank you to all the homecare assistants, office team and doctors.

Service very good and if I have any problems I know I can speak to management and it will get sorted.

Westmorland Homecare have been amazing. The staff are so kind and wonderful, they readily have gone the extra mile. The support from the office is fantastic and they have made a huge difference. Mum is so happy, I cannot thank them enough. Every carer is like a personal friend. I would highly recommend the service.

My mum's care has been exceptional. The attention to detail and staff are very kind and caring. They go above and beyond the call of duty to ensure my mum's needs are met and she is happy.

All the carers supporting my sister have been excellent. Office have been extremely helpful in changing and increasing visits if needed.

It is a pity you cannot assign the same two max three ladies to your customers. Overall the service was excellent.