Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX
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10 57 Reviews
  • Westmorland Homecare (Kendal), Kendal
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Joshua Macaulay (Director)

Westmorland Homecare (Kendal) Reviews (57)

Total of 57, showing 41-57
10

Westmorland Homecare (Kendal) has a Review Score of 10 (9.956) out of 10, based on 19 reviews in the last 2 years. Over all time Westmorland Homecare (Kendal) has 57 reviews.

Overall Experience

  • 55
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Date Published

57
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10
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38

Review from Ron D (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls who attended me were not only pleasant and helpful but had obviously been well trained. I suspect properly paid Many thanks. Will probably be back for more!

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely review, we set up the service two years ago to transform the way care is delivered. We are the only 5 star CQC service in the area and are very proud of our team that work so hard in the community. We are thrilled the service has worked so well for you, our vision has always been to help support people in their own home living life to the full.

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Review from D B (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Westmorland Homecare from May 2018 until January 2019, initially for just 3 hours a week and eventually for 4 hours a day – throughout this time we were very pleased with all our dealings with them.


Mum was happy and confident with the individual carers who visited her, looking forward to

their visits. The team was expanded over time to 6 carers but were always introduced to her carefully and all got to know her well – always calm, patient and ready to have a laugh – appointments were never rushed. Indeed, they were always able to stay longer whenever there was a need.


We must also say how supported we felt as a family by all the carers, managers and office staff – they were always on the end of the phone, listening and were able to quickly adjust the care package to suit Mums ever-increasing needs.


Without WHC Mum couldn't have stayed in her own home for so long – Thank you.

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Review from Margaret B (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treated my husband with dignity and respect at all times. They showed skill in all areas. They helped him retain his identity by always using his preferred name. They displayed patience and professionalism on the occasions when he became upset or aggravated, they never displayed anger or upset
on these occasions. They also had regard for my experience as his carer. The standard of care never fell below very good and was frequently excellent.

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Review from Fiona P (Daughter of Client) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare has been providing much-needed support to both my parents since my mum was discharged from a lengthy hospital stay after a significant period of illness. Both Mum and Dad benefit from being assigned three regular carers and have a positive therapeutic relationship with them. The
staff put a real emphasis on enablement and are giving my parents the encouragement and confidence to get back to their usual routine. The ladies also bring chat and laughter into their lives and keep them up to date on what is going on in the local community - a vital part of a recovery from any illness. I have been touched by the levels of compassion and understanding shown by all staff. Many thanks.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you for your kind review, Fiona. We are really happy to be able to help mum and dad. We all think of them very highly and if there is anything we can do to help at any time please don't hesitate to get in touch.

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Review from Anthony B (Son of Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service we are receiving, mainly supplied by two regular ladies and one who fits in when holidays/days off are used. Mother was against anyone calling in but now welcomes the service wholeheartedly. For me, it has taken away certain tensions and worries, especially when away for several days.
There is a good interconnection between myself and the carers and we are extremely happy at the setup.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Hi Anthony, thank you so much for you kind review. I'm really pleased you are happy with the service. We want all our clients to have a positive experience of their care. I know mum has a great relationship with her ladies and we are here for you whenever you need us. Kind regards Director of Operations

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Review from John T (Client) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, supportive and reliable.

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Review from Allan S (Husband of Client) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my last wife's last illness, Westmorland Homecare was an essential help. All the Westmorland Homecare staff we had dealings with (directors, office staff and carers) were competent, kind and considerate, going out of their way to look after my wife and to ensure that she was peaceful at the end.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you for your kind review Allan. It was a privilege to help look after your wife at such an important time in her life. I know all her homecare assistants as well as the team in the office thought very highly of her. We are here for you whenever you need us and we will stay in touch for the future.

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Review from Angela G (Daughter of Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support, kindness, respect and empathy shown both to my late father and our family could not have been greater. The team from the top to the bottom are fantastic. If you are in need of care I cannot recommend their care enough. Best wishes from our family to the whole team and thank you all.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Hi Angela, Thank you for such a lovely review. I'm really glad you have been happy with the service. It has been a pleasure getting to know you and your wonderful Dad and family. Thinking of you regularly. With warm regards, Josh

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Review from R J (Daughter of Client) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness of the staff and managers is amazing. The service is well organised and they have done a brilliant job. From the first day, they have been a godsend. Thank you to all the homecare assistants, office team and doctors.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you for your kind review. We are really pleased you are happy with the service and look forward to delivering a great service in the future.

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Review from Jessica W (Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good and if I have any problems I know I can speak to management and it will get sorted.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you for your lovely review Jess. I'm really glad that you are happy with the service and I'm delighted that you have chosen us to provide your support. We want all our clients to be happy with their service so if there is ever anything you want to speak to us about you can speak to any senior manager directly and we will be pleased to help. Best wishes.

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Review from D F (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare have been amazing. The staff are so kind and wonderful, they readily have gone the extra mile. The support from the office is fantastic and they have made a huge difference. Mum is so happy, I cannot thank them enough. Every carer is like a personal friend. I would highly recommend
the service.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Thank you very much for your kind review. I am really pleased you are happy with the service. It is a privilege to look after mum and I know her homecare assistants think of her very highly.

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Review from H W (Daughter of Client) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has been exceptional. The attention to detail and staff are very kind and caring. They go above and beyond the call of duty to ensure my mum's needs are met and she is happy.

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Review from Susan J (Sister of Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers supporting my sister have been excellent. Office have been extremely helpful in changing and increasing visits if needed.

Reply from Joshua Macaulay at Westmorland Homecare (Kendal)

Hi Susan, thank you for your lovely feedback. I am really pleased you are happy with the service. We want all our clients to have a great experience of their care. Feel free to contact us at any time if there is anything we can do. Best wishes, Dr Josh Macaulay

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Review from Joan N (Client) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pity you cannot assign the same two max three ladies to your customers. Overall the service was excellent.

Reply from Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)

Hi Joan, thank you for giving us such great scores and I'm glad you were happy with the service during your recovery. We keep the team to the minimum number we can but for clients who have lots of visits more staff are needed to ensure full cover for days off, holiday etc. We will discuss your kind feedback at our next "ensuring quality" meeting. Best wishes

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Review from P H (Husband of Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)

Thank you very much for your positive feedback. I know our coordinator is keeping a watchful eye over the care package and we are here to help whenever you need us. We care about all our clients very sincerely and thank you for sharing this special privilege with us. Best wishes

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Review from C P (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is sensitive and well thought out. The staff are well trained and courteous and professional in their approach, at the same time showing kindness and humanity.

Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)

Dear C P, thank you for your lovely feedback. It is so important to us that our clients are happy with their service and I am glad to hear you are having such a positive experience. I know your homecare assistants think of you very highly and it was only this week that your carer was telling us how much she enjoys coming to see you. We are here to contact at any time and look forward to seeing you at our next quality check visit. Best wishes

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Review from Sandra B (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care, friendliness, concern and understanding of all the Westmorland staff, carers and the doctors who established the business to be incredible. Our elderly father who was the client especially found his carers so considerate and kind that he loved being helped by them in his time of need
and put his trust in them. They made him laugh and vice versa. We thank Westmorland for making our fathers last days more comfortable.

Reply from Dr Joshua Macaulay, Director of Operations at Westmorland Homecare (Kendal)

Hi Sandra, thank you for your lovely review. It was a true privilege to be with your family looking after Dad at such a special time. He was a wonderful man and you are all a real credit to him. I am really pleased you were happy with the service. With best wishes, Josh

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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Westmorland Homecare (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Westmorland Homecare (Kendal) is calculated as follows: ( (108 Excellents x 5) + (5 Goods x 4) ) ÷ 113 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Kendal) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (3)

Kelsey

Kelsey Walmsley

Job Title: Registered Care Manager

Joined: 2020

I have worked in social care all my life in various roles across residential and domiciliary care settings.


I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.


The views along the way are just a bonus!

Joshua

Joshua Macaulay

Job Title: Director of Operations

Joined: 2017

Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.

Christopher

Christopher Moss

Job Title: Director

Joined: 2017

Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.

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