Submit a Review for Westmorland Homecare (Kendal)
18 Highgate, Kendal, LA9 4SX
View Full Details of Westmorland Homecare (Kendal)Latest Reviews for Westmorland Homecare (Kendal)
22 April 2025
Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!
21 April 2025
I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.
21 April 2025
WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted to mums changing needs
19 March 2025
The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.
10 March 2025
The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made. The carers treat our home with care and reflect my wishes about my husband's care. This is the second time we have used the services of the agency and would use again if we needed.
28 October 2024
I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.
09 September 2024
Excellent care, friendly, kind staff, always available to help.
06 August 2024
Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.
29 July 2024
Very happy with the service.
25 July 2024
Excellent care. Very friendly.
28 June 2024
Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity, that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.
04 June 2024
Westmoreland Home Care looked after my mum for four years until she moved into a residential home in April this year. The whole team were amazing! We started with one visit a day and progressed to four due to Mum's condition. The whole team were committed to helping Mum stay independent in her home for as long as possible. I would highly recommend this service to anyone searching for home care for a loved one.
04 October 2023
Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.
04 October 2023
I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.
02 October 2023
I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life returned. Three good things. What more can I say? Thank you Westmorelands Home Care.
07 September 2023
As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.
11 July 2022
After having good care for over 2 years for a complex client, I was appalled when without notice or warning, we received a letter to say they would no longer be providing care. We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced. They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning. The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.
11 July 2022
In my, and my mum’s, experience, the team at Westmorland Homecare are amazing. All of Mum’s carers are kind, thoughtful, respectful and diligent in all they do. They brighten up her day when they visit and we have never felt that she is patronised or treated like an old person (she is in her nineties!). She is valued and they all respect her desire for independence! The office staff are equally lovely and understanding. Nothing is ever too much trouble. I would recommend them to anyone who needs help or care in their own home.
30 April 2021
I just wanted to express my gratitude and thanks for the whole team at Westmorland Homecare for the gracious and diligent way in which they cared for my grandma in the last few months of her life. She had always been fiercely independent, but after contracting Covid last year, took a sudden downhill turn and needed help in all aspects of her care. This frustrated her immensely, but your team of wonderful carers never made her feel like a hindrance. On the few times I was with her when they visited, I witnessed nothing but a polite and friendly attitude. My grandma felt so looked after and looked forward to her visits. Sadly, my grandma passed away last month, but she always spoke highly of your fabulous team, and I'll never be able to thank you enough for making the last few months of her life so comfortable. I wouldn't hesitate to recommend Westmorland Homecare to anyone who is looking for a reliable and caring agency to care for their relatives.
15 April 2021
My mother was cared for by Westmorland Homecare for the last 18 months of her life - dying aged 94 and a half. She had dementia and many other problems. During the time she was cared for, Westmorland Homecare could not have cared better for her. The carers always went the extra mile - stayed longer if necessary - and genuinely would do anything - especially as I live 75 miles away. The manager and other office staff too, were exceptional, always keeping me in touch with any matter, and regularly reviewing the situation and the care Mum received. I could not and cannot rate them highly enough - no one could have done more for Mum or loved her more.
Latest Reviews for Westmorland Homecare (Kendal)
22 April 2025
Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!
21 April 2025
I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.
21 April 2025
WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted to mums changing needs
19 March 2025
The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.
10 March 2025
The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made. The carers treat our home with care and reflect my wishes about my husband's care. This is the second time we have used the services of the agency and would use again if we needed.
28 October 2024
I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.
09 September 2024
Excellent care, friendly, kind staff, always available to help.
06 August 2024
Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.
29 July 2024
Very happy with the service.
25 July 2024
Excellent care. Very friendly.
28 June 2024
Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity, that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.
04 June 2024
Westmoreland Home Care looked after my mum for four years until she moved into a residential home in April this year. The whole team were amazing! We started with one visit a day and progressed to four due to Mum's condition. The whole team were committed to helping Mum stay independent in her home for as long as possible. I would highly recommend this service to anyone searching for home care for a loved one.
04 October 2023
Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.
04 October 2023
I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.
02 October 2023
I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life returned. Three good things. What more can I say? Thank you Westmorelands Home Care.
07 September 2023
As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.
11 July 2022
After having good care for over 2 years for a complex client, I was appalled when without notice or warning, we received a letter to say they would no longer be providing care. We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced. They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning. The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.
11 July 2022
In my, and my mum’s, experience, the team at Westmorland Homecare are amazing. All of Mum’s carers are kind, thoughtful, respectful and diligent in all they do. They brighten up her day when they visit and we have never felt that she is patronised or treated like an old person (she is in her nineties!). She is valued and they all respect her desire for independence! The office staff are equally lovely and understanding. Nothing is ever too much trouble. I would recommend them to anyone who needs help or care in their own home.
30 April 2021
I just wanted to express my gratitude and thanks for the whole team at Westmorland Homecare for the gracious and diligent way in which they cared for my grandma in the last few months of her life. She had always been fiercely independent, but after contracting Covid last year, took a sudden downhill turn and needed help in all aspects of her care. This frustrated her immensely, but your team of wonderful carers never made her feel like a hindrance. On the few times I was with her when they visited, I witnessed nothing but a polite and friendly attitude. My grandma felt so looked after and looked forward to her visits. Sadly, my grandma passed away last month, but she always spoke highly of your fabulous team, and I'll never be able to thank you enough for making the last few months of her life so comfortable. I wouldn't hesitate to recommend Westmorland Homecare to anyone who is looking for a reliable and caring agency to care for their relatives.
15 April 2021
My mother was cared for by Westmorland Homecare for the last 18 months of her life - dying aged 94 and a half. She had dementia and many other problems. During the time she was cared for, Westmorland Homecare could not have cared better for her. The carers always went the extra mile - stayed longer if necessary - and genuinely would do anything - especially as I live 75 miles away. The manager and other office staff too, were exceptional, always keeping me in touch with any matter, and regularly reviewing the situation and the care Mum received. I could not and cannot rate them highly enough - no one could have done more for Mum or loved her more.