Westmorland Homecare in Cumbria | 2 Home Care Providers

Review of
Westmorland Homecare (Kendal)
from A G (Client) assisted by family/friend published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

The overall package and were pleased with the individual are always prompt, polite, pleasant and attentive. However some are able to complete far more of their duties during the time allotted. Any medical issues are picked up well.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to leave us a review. I am glad to hear that you are happy with the service. I would also like tot hank you for highlighting areas to improve please do not hesitate to contact me should you wish to discuss this further.

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Review of
Westmorland Homecare (Kendal)
from D B (Client) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Westmorland Care Company offers a very caring and reliable service. The team of attendants who look after my daily needs during the working week are friendly, sympathetic, kind and efficient. An excellent team without exception from "elderly" (old) to younger (18) and I can recommend the service highly.

The office insures any particular preferences of mine are administered efficiently, although, internal office communication sometimes fails to match the high standards expected elsewhere. The attendants fulfill my cleaning/ironing, gardening, toilet and bathroom hose down, and use my steam cleaner and vacuuming efficiently.

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Review of
Westmorland Homecare (Kendal)
from K B (Client) assisted by family/friend published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare has fulfilled my needs in a professional and caring manner. I look forward to the carers visits and cannot praise the organisation highly enough. Thank you.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to leave us this glowing review. The team truly look forward to visiting and we are honored to have the opportunity to support you.

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Review of
Westmorland Homecare (Kendal)
from C W (Daughter of Client) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

My father suffered a heart attack and sepsis in August 2025, and hospital staff put him on the "End of Life" pathway. We got him discharged from hospital, but needed personal care urgently to be delivered to him at his home. Westmoreland Homecare saved us by immediately agreeing to help us. The quality

of his carers until the day he died in October was beyond exception: so kind, patient, professional, discreet, happy to attend him every day!. And I was looked after too - with phone calls to make sure I was managing. I missed them after he died, and will always remember them.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to leave such a heart warming review. I know the team feel honored to have had the opportunity to support such a wonderful man. We wish you all the best.

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Review of
Westmorland Homecare (Kendal)
from David P (Son of Client) published on 3 October 2025 Submitted via Website • Report

Overall Experience

The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central Lake District, and the support and care they have provided has been excellent: professional, pro-active and and compassionate. The whole team have been very understanding,

and have always been happy to talk and listen, and to offer practical advice and assistance. Thank you!

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you for taking the time to leave such a wonderful review. I am glad the service has lived up to expectations. It has been an honour to support your mother.

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Review of
Westmorland Homecare (Kendal)
from John P (Son of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

We have been very please with the service and care provided by Westmorland Homecare for my 91 year old mother. The firm has been very professional. Initially helping to assess and provide the care needed when mum came out of hospital, amending this as necessary as she has gotten stronger.The staff have

been very caring, supportive and understanding. As I live some distance from mum has given me updates on the care provided and any issues arising. It has been a small team proving mum's care and we have been delighted how this has been managed providing the continuity mum wished for. No hesitation in recommending them.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to provide this feedback. The team are really fond of mum and are missing the visits already. We truly wish her all the best in her new home

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Review of
Westmorland Homecare, Penrith
from K J (Daughter of Client) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

As always, a very positive and friendly review as well as a chance to raise in person any worries or concerns which may have arisen. A very thorough and detailed conversation looking both back and ahead. I feel very well supported by Westmoreland Homecare and know that my mother is lucky to have them!

Reply from Daniel Stainer, Senior Recruitment at Westmorland Homecare, PenrithThank you so much for your kind words and thoughtful feedback. We are delighted to hear that you feel well supported and reassured by the care your mother is receiving. Our team is committed to open communication and thorough reviews so that any concerns can be addressed promptly and future care can be planned with confidence. It's wonderful to know that you feel your mother is in safe hands with us - we feel privileged to be part of her care.

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Review of
Westmorland Homecare, Penrith
from Duncan G (Client) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been well cared for by an efficient and friendly team. I am receiving help with getting a more suitable bed. I have nothing adverse to say and am grateful for the support I get.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely review. I'm so pleased to see that the service is meeting your needs.

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Review of
Westmorland Homecare (Kendal)
from Dawn S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent.
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The

care providers are consistently professional, caring and trustworthy. They all go above and beyond to provide exceptional care to my dad.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)I really appreciate you taking the time to leave such a wonderful review. We are all truly grateful to have the opportunity to support your dad and get to know the family. It has been lovely to see such lovely relationships forming.

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Review of
Westmorland Homecare (Kendal)
from M W (Son of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they

look after.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to leave such a lovely review. It is lovely to hear that your mum is having such a positive experience we are honored to support such a lovely lady and family.

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Review of
Westmorland Homecare (Kendal)
from M W (Client) assisted by family/friend published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)We appreciate you taking the time to submit this feedback and I am glad to hear the service is meeting your expectations. We are honored to have the opportunity to support you.

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Review of
Westmorland Homecare (Kendal)
from Kate W (Daughter of Client) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified

and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you so much for taking the time to provide such lovely feedback. It really is a pleasure to support mum and to see the relationship with our team flourish.

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Review of
Westmorland Homecare (Kendal)
from John A (Son of Client) published on 21 April 2025 Submitted via Website • Report

Overall Experience

I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had

to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)What a lovely review, thank you for taking the time to send this in. The team truly enjoy visiting and we love hearing all about it. It is a n honor to support mum and get to know you all as a family.

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Review of
Westmorland Homecare (Kendal)
from A M (Daughter of Client) published on 21 April 2025 Submitted via Website • Report

Overall Experience

WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted

to mums changing needs

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you for taking the time to submit this review, the team look forward to visiting mum and we enjoy working alongside you to ensure mum has everything she needs.

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Review of
Westmorland Homecare, Penrith
from C N (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional

and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.

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Review of
Westmorland Homecare, Penrith
from S F (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes

we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your kind words. It is so lovely to hear the positive impact that our service has had over the past year for yourself and your husband.

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Review of
Westmorland Homecare, Penrith
from A W (Son of Client) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision

that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely words, and for taking the time to write this review. I'm so pleased that the service is meeting mum's needs.

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Review of
Westmorland Homecare (Kendal)
from D M (Husband of Client) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.

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Review of
Westmorland Homecare (Kendal)
from N H (Wife of Client) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services

of the agency and would use again if we needed.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.

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Review of
Westmorland Homecare, Penrith
from Eve W (Daughter of Client) published on 24 December 2024 Submitted via Website • Report

Overall Experience

We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where

they can.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.

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Home Care Providers Owned by Westmorland Homecare in Cumbria

Westmorland Homecare Locations in Cumbria (2)

Westmorland Homecare Reviews in Cumbria (69)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare, Penrith

Westmorland Homecare, Penrith

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare, Penrith

Westmorland Homecare, Penrith

Westmorland Homecare, Penrith

Westmorland Homecare (Kendal)

Westmorland Homecare (Kendal)

Westmorland Homecare, Penrith

Awards / Recognitions (2)

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