Home Care Providers Owned by Westmorland Homecare in Cumbria

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Westmorland Homecare in Cumbria

Only the locations & reviews in Cumbria for Westmorland Homecare are showing below.

View the details of all 5 locations (with 151 reviews) owned by Westmorland Homecare

Westmorland Homecare Locations in Cumbria (2)

 

2 Home Care Providers owned by Westmorland Homecare in Cumbria

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Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX 

10 57 reviews
"My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent. All his care…"   Read all 57 reviews

Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care… Read more about Westmorland Homecare (Kendal)

  • Care Provided
  • Visiting Care
  • Nursing Care/Nurse Led Care
  • Dementia
Westmorland Homecare, Penrith

2 Penrith New Squares, Bowling Green Lane, Penrith CA11 7GN 

9.4 6 reviews

Westmorland Homecare, Penrith provides home care services to people in their own homes. Home care services includes personal care such as showering as well as help with daily chores like shopping, assistance with attending appointments, dementia… Read more about Westmorland Homecare, Penrith

Westmorland Homecare Reviews in Cumbria (63)

9.7
Westmorland Homecare has a Group Review Score of 9.7 (9.682) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westmorland Homecare must have a Review Score.

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Review of

Westmorland Homecare, Penrith

from K J (Daughter of Client) published on 29 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, a very positive and friendly review as well as a chance to raise in person any worries or concerns which may have arisen. A very thorough and detailed conversation looking both back and ahead. I feel very well supported by Westmoreland Homecare and know that my mother is lucky to have them!

Reply from Daniel Stainer, Senior Recruitment at Westmorland Homecare, Penrith

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you feel well supported and reassured by the care your mother is receiving. Our team is committed to open communication and thorough reviews so that any concerns can be addressed promptly and future care can be planned with confidence. It's wonderful to know that you feel your mother is in safe hands with us - we feel privileged to be part of her care.

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Review of

Westmorland Homecare, Penrith

from Duncan G (Client) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well cared for by an efficient and friendly team. I am receiving help with getting a more suitable bed. I have nothing adverse to say and am grateful for the support I get.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely review. I'm so pleased to see that the service is meeting your needs.

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Review of

Westmorland Homecare (Kendal)

from Dawn S (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent.
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The
care providers are consistently professional, caring and trustworthy. They all go above and beyond to provide exceptional care to my dad.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

I really appreciate you taking the time to leave such a wonderful review. We are all truly grateful to have the opportunity to support your dad and get to know the family. It has been lovely to see such lovely relationships forming.

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Review of

Westmorland Homecare (Kendal)

from M W (Son of Client) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they
look after.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to leave such a lovely review. It is lovely to hear that your mum is having such a positive experience we are honored to support such a lovely lady and family.

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Review of

Westmorland Homecare (Kendal)

from M W (Client) assisted by family/friend published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

We appreciate you taking the time to submit this feedback and I am glad to hear the service is meeting your expectations. We are honored to have the opportunity to support you.

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Review of

Westmorland Homecare (Kendal)

from Kate W (Daughter of Client) published on 22 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified
and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to provide such lovely feedback. It really is a pleasure to support mum and to see the relationship with our team flourish.

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Review of

Westmorland Homecare (Kendal)

from John A (Son of Client) published on 21 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had
to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

What a lovely review, thank you for taking the time to send this in. The team truly enjoy visiting and we love hearing all about it. It is a n honor to support mum and get to know you all as a family.

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Review of

Westmorland Homecare (Kendal)

from A M (Daughter of Client) published on 21 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted
to mums changing needs

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, the team look forward to visiting mum and we enjoy working alongside you to ensure mum has everything she needs.

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Review of

Westmorland Homecare, Penrith

from C N (Wife of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.

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Review of

Westmorland Homecare, Penrith

from S F (Wife of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes
we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your kind words. It is so lovely to hear the positive impact that our service has had over the past year for yourself and your husband.

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Review of

Westmorland Homecare, Penrith

from A W (Son of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision
that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely words, and for taking the time to write this review. I'm so pleased that the service is meeting mum's needs.

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Review of

Westmorland Homecare (Kendal)

from D M (Husband of Client) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.

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Review of

Westmorland Homecare (Kendal)

from N H (Wife of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services
of the agency and would use again if we needed.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.

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Review of

Westmorland Homecare, Penrith

from Eve W (Daughter of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where
they can.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.

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Review of

Westmorland Homecare (Kendal)

from J S (Client) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

It is an honour to support you and we are grateful to have the opportunity. The team always look forward to visiting, thank you for taking the time to provide this feedback.

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Review of

Westmorland Homecare (Kendal)

from W F (Wife of Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly, kind staff, always available to help.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave us a review, we appreciate your kind words. The team look forward to visiting and we are honored to be a part of your lives. Kind regards.

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Review of

Westmorland Homecare (Kendal)

from C S (Sister-in-law of Client) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each
person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to submit this wonderful review. The relationship we have with you as a family is invaluable when ensuring a person-centered approach. The team look forward to visiting your brother-in-law and we enjoy working alongside you all. It is lovely to receive such wonderful feedback on our review system as it highlights how useful and important they are.

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Review of

Westmorland Homecare (Kendal)

from R G (Daughter of Client) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to provide this review, it is lovely to receive this feedback, especially from a client who has been with us for some time. We have supported your dad for 3 years now and feel very honoured to have had this opportunity.

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Review of

Westmorland Homecare (Kendal)

from A H (Client) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Very friendly.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It is our pleasure to support you and it is lovely to see the relationship you have built with our team.

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Review of

Westmorland Homecare (Kendal)

from Annie W (Daughter of Client) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare looked after Mum from December 2023 to June 2024, when it was agreed by Mum and the family that she would move to a care home. In the 6 months or so that Westmorland Homecare have been caring for Mum we have been so comforted by knowing that she was being looked after with sensitivity,
that her dignity was paramount and all her needs were met. The team have been punctual, polite, friendly and genuinely caring and often going above and beyond in matters big and small. Communication has been fantastic. A few times we have run aground with various medical teams and each time, the office staff have stepped in to liaise with those various teams to get the best possible outcome for Mum and we are truly grateful for their expertise and assistance in those challenging situations. It has been a worrying time, as Mum's needs seemed to change on an almost weekly basis and I genuinely don't know how I would have managed without Westmorland Homecare supporting me and helping me.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you so much for taking the time to post this lovely review Annie! It has been a pleasure supporting your mum and the family. The team are sad to say goodbye to such a lovely client and family but feels comforted by the fact they have had the opportunity to make a difference. We would love to stay in touch and hear how Mum is getting on. Your kind words really mean the world.

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Awards / Recognitions (2)

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