Home Care Providers Owned by Westmorland Homecare in Cumbria
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cumbria for Westmorland Homecare are showing below.
View the details of all 4 locations (with 148 reviews) owned by Westmorland Homecare
Westmorland Homecare Locations in Cumbria (2)
Westmorland Homecare (Kendal)
10
59 reviews
18 Highgate, Kendal LA9 4SX
"The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central…" Read all 59 reviews
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care… Read more about Westmorland Homecare (Kendal)
- Care Provided
- Visiting Care
- Nursing Care/Nurse Led Care
- Dementia
Westmorland Homecare, Penrith
9.4
6 reviews
2 Penrith New Squares, Bowling Green Lane, Penrith CA11 7GN
Westmorland Homecare, Penrith provides home care services to people in their own homes. Home care services includes personal care such as showering as well as help with daily chores like shopping, assistance with attending appointments, dementia… Read more about Westmorland Homecare, Penrith
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Westmorland Homecare Reviews in Cumbria (65)
9.8
Westmorland Homecare has a Group Review Score of 9.8 (9.796) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westmorland Homecare must have a Review Score.
Review of
Westmorland Homecare (Kendal)
from David P (Son of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Westmorland Homecare team have been very responsive to our requirements, as we sought home care options for my mother in the central Lake District, and the support and care they have provided has been excellent: professional, pro-active and and compassionate. The whole team have been very understanding,
and have always been happy to talk and listen, and to offer practical advice and assistance. Thank you!
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from John P (Son of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been very please with the service and care provided by Westmorland Homecare for my 91 year old mother. The firm has been very professional. Initially helping to assess and provide the care needed when mum came out of hospital, amending this as necessary as she has gotten stronger.The staff have
been very caring, supportive and understanding. As I live some distance from mum has given me updates on the care provided and any issues arising. It has been a small team proving mum's care and we have been delighted how this has been managed providing the continuity mum wished for. No hesitation in recommending them.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare, Penrith
from K J (Daughter of Client) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As always, a very positive and friendly review as well as a chance to raise in person any worries or concerns which may have arisen. A very thorough and detailed conversation looking both back and ahead. I feel very well supported by Westmoreland Homecare and know that my mother is lucky to have them!
Reply from Daniel Stainer, Senior Recruitment at Westmorland Homecare, Penrith
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Review of
Westmorland Homecare, Penrith
from Duncan G (Client) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been well cared for by an efficient and friendly team. I am receiving help with getting a more suitable bed. I have nothing adverse to say and am grateful for the support I get.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith
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Review of
Westmorland Homecare (Kendal)
from Dawn S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been a service user of Westmorland Homecare for around 12 months and the whole experience has been excellent.
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The
All his care needs are met on an individual assessment and the care plan is reviewed and updated regularly. The management team are excellent and very accessible when needed.
The
care providers are consistently professional, caring and trustworthy. They all go above and beyond to provide exceptional care to my dad.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.
I have worked in the healthcare industry for 40 years and I would rate Westmorland Homecare as outstanding. Thank you to the whole team for enabling my dad to remain in his own home and giving us the confidence of knowing he is cared for in a caring, empathetic way.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from M W (Son of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the service WH are providing for my 98 year old mother. The company has a very professional approach and all the staff are equally professional and friendly, providing great customer care. The management team are excellent and very understanding about the needs of the client they
look after.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from M W (Client) assisted by family/friend published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have found the service to be excellent. The staff are lovely people and very professional, providing great companionship and genuine care.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from Kate W (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westmorland Homecare are amazing. From the first contact they have been professional, kind, super efficient, thoughtful and just all round great. Starting homecare for my mum was obviously quite a big step for an independant woman and at every turn, the carers and office teams have made this a dignified
and respectful transition for my mum. And now the care programme is established, it has genuinely brought mum back a real sense of independence again and of wellbeing. We wouldn't be without Westmorland Care now and nor would mum. We are so grateful for all. In summary - they are the best. Thanks Team Westmorland!
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from John A (Son of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can happily echo the feedback from all the other clients of Westmorland Homecare - words like wonderful, amazing, and the all-encompassing 'OUTSTANDING' spring to mind. My mother came to live with me and my wife about 17 years ago - then aged 87. We didn't consider ourselves as carers until mum had
to spend a few weeks in hospital before returning home in 2022. I had no reservations in turning to Westmorland Homecare for help, which has proven to be the best decision I could have made. Mum is now 104 years old - not as sprightly as she once was, but can still greet our super carers with a big smile each morning! Long may that last. Many thanks to all.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from A M (Daughter of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
WHC are effient, polite, respectful and always discuss on going needs for my mum , taking into consideration what she wants, needs,for her to have as much independence as is safe to do so, they take familys views and wishes on board and work closely with us , nothing is to much trouble and have adapted
to mums changing needs
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare, Penrith
from C N (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.
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Review of
Westmorland Homecare, Penrith
from S F (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes
we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith
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Review of
Westmorland Homecare, Penrith
from A W (Son of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision
that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith
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Review of
Westmorland Homecare (Kendal)
from D M (Husband of Client) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from N H (Wife of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services
of the agency and would use again if we needed.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare, Penrith
from Eve W (Daughter of Client) published on 24 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where
they can.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith
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Review of
Westmorland Homecare (Kendal)
from J S (Client) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from W F (Wife of Client) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care, friendly, kind staff, always available to help.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from C S (Sister-in-law of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westmorland Homecare's detailed approach to my brother-in-law's daily care visits is exemplary. Ensuring the team of carers are well chosen to his needs that are all well trained and work to the same high standards with professional, practical and caring attitudes. To become part of his care team each
person is introduced and shadows for a few calls to ensure a well-informed and happy placement. Any requests or changes to the routine are implemented with ease, no nonsense, no fuss approach, with the care requirement at the heart and priority. Reviews ensure that all aspects run smoothly to the highest possible standard. Without a doubt this has improved his wellbeing, confidence and happiness. We know he is in very safe hands.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Review of
Westmorland Homecare (Kendal)
from R G (Daughter of Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
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Awards / Recognitions (2)
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