Westmorland Homecare, Penrith

2 Penrith New Squares, Bowling Green Lane, Penrith CA11 7GN
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9.4 6 Reviews
  • Westmorland Homecare, Penrith, Penrith
Westmorland Homecare, Penrith provides home care services to people in their own homes.

Home care services includes personal care such as showering as well as help with daily chores like shopping, assistance with attending appointments, dementia care, complex care etc.
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Care Provided by Westmorland Homecare, Penrith

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

According to need- don't hesitate to contact us for a free consultation

Contact Westmorland Homecare, Penrith to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Westmorland Homecare, Penrith to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Charlotte Cooper (Manager)

Westmorland Homecare, Penrith Reviews (6)

9.4

Westmorland Homecare, Penrith has a Review Score of 9.4 (9.383) out of 10, based on 6 reviews in the last 2 years.
Over all time Westmorland Homecare, Penrith has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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Reviewer Connection to Westmorland Homecare, Penrith
  • 2
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  • 1
Total of 6, showing 1-6
Review from K J (Daughter of Client) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, a very positive and friendly review as well as a chance to raise in person any worries or concerns which may have arisen. A very thorough and detailed conversation looking both back and ahead. I feel very well supported by Westmoreland Homecare and know that my mother is lucky to have them!
Reply from Daniel Stainer, Senior Recruitment at Westmorland Homecare, PenrithThank you so much for your kind words and thoughtful feedback. We are delighted to hear that you feel well supported and reassured by the care your mother is receiving. Our team is committed to open communication and thorough reviews so that any concerns can be addressed promptly and future care can be planned with confidence. It's wonderful to know that you feel your mother is in safe hands with us - we feel privileged to be part of her care.
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Review from Duncan G (Client) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well cared for by an efficient and friendly team. I am receiving help with getting a more suitable bed. I have nothing adverse to say and am grateful for the support I get.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely review. I'm so pleased to see that the service is meeting your needs.
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Review from C N (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.
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Review from S F (Wife of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes
we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your kind words. It is so lovely to hear the positive impact that our service has had over the past year for yourself and your husband.
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Review from A W (Son of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision
that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely words, and for taking the time to write this review. I'm so pleased that the service is meeting mum's needs.
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Review from Eve W (Daughter of Client) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where
they can.
Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, PenrithThank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Westmorland Homecare, Penrith is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Westmorland Homecare, Penrith is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare, Penrith is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Charlotte

Charlotte Cooper

Job Title: Registered Manager Joined: 2024

Charlotte started working in health and social care around 7 years ago, after being inspired by the care her grandmother, who suffered with multiple sclerosis, received for many years, and the difference it made to her life. This ignited a passion for wanting to make a positive difference in people’s lives in the same way. Charlotte started out as a healthcare assistant and, through lots of hard work and training, gained her NVQ level 3 and level 5 in management for health and social care. Charlotte believes that care and support should be tailored to the individual and really enjoys being proactive and problem-solving to ensure people get the most out of their care and support. “I have worked in partnership with a wide range of clientele and professionals over the years, and have a good understanding of the huge positive impact that receiving good quality care can have on people’s lives, and I believe Westmorland Homecare truly delivers that.

Frequently Asked Questions about Westmorland Homecare, Penrith

What Type of Services does Westmorland Homecare, Penrith offer?

Westmorland Homecare, Penrith offers Home Care.

How many Carers does Westmorland Homecare, Penrith employ?

Westmorland Homecare, Penrith employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare, Penrith to verify any information. View our terms and conditions. Westmorland Homecare, Penrith has an Enhanced Service - more info.