Home Care Providers Owned by Westmorland Homecare in Lancashire

I am very impressed with the care and service provided by Westmoreland. Communication has always been prompt and informative. The carers are always punctual, very friendly, polite and efficient. The cares do the tasks that are required, plus any extra tasks I may ask of them.

All involved in her care were outstanding, providing support to both my mum and myself from the office team, the on call team and her carers.

Any queries are dealt with promptly and satisfactorily by superb and efficient staff - always with her wellbeing and dignity in mind.

We are quite new to Westmorland Homecare, but have found everyone involved to be very helpful and experienced. The time taken to assess our needs was thorough and reassuring, and communication has been excellent. Every aspect of the care provided appears to have been extremely well thought out. The carers have all been friendly and relaxed. They are patient, observant, adaptable and highly professional - efficient in their work but never in a way that feels hurried or rushed. Thank you.

Whilst I was away, the staff at Westmorland Homecare looked after Mum just for a few hours 3 times a week. They carried out my suggestions & instructions so I knew my mother was able to go out with their help. I was kept updated after each visit by email, so I knew what Mum has done & where she has been & they fixed her heating!

Westmoreland have made a huge difference to mum's life. They show great care and attention to mum, and all the carers have taken time to know her and understand her needs and preferences. If there are any changes to her situation in terms of perhaps a health or wellbeing concern, we are informed, and we have been impressed by the communication between us and Westmoreland, and the system used to keep the team up to date. It is not just the practicalities, but the social side has really improved mum's quality of life.

We have been and still are very pleased with the help and support always given by the carers. My partner, the client, has become accepting of the fact that he needs personal care, after initial resistance to the idea. It is very necessary to have a small team of regular carers with whom he can relax.

The attitude, behaviour and level of care and empathy shown by all the carers was exemplary and I would have no hesitation in recommending them.

Excellent service, including understanding and patient carers. Timely visits, good understanding of needs to be met. High standard of care provided.

The carers are very helpful and kind and caring too.

Bloody fantastic, staff excellent.

In the period since Westmorland started helping my mother to look after my father the staff have been nothing but brilliant. They are friendly, reliable, on time.

My dad doesn't have dementia, but is infirm and almost deaf due to catching covid last year, but they have never showed any irritation or exasperation when he is slow to understand or sit/stand when they need him to while tending to his needs.

They are always happy to help out in other ways (cups of tea, toast, washing up) and always offer to help my mum with other household tasks, too.

And just as importantly, my mum likes all the carers, and has said so several times.

If you want a care service that puts the person first no matter how complex there needs this is the one for you

Excellent service from caring and professional staff.

I have found the staff very reliable & trustworthy, nice & friendly. Would recommend them.

We have received help from Westmorland Homecare for 6 months. My husband is a very private person but the carers gained his confidence right from the start. He and I feel entirely happy with his care by the regular carers. Having familiar people is a great plus point for my husband, who has dementia. The carers have also helped me with housekeeping and everything asked of them cheerfully and at a high standard. They are mature people who understand our situation. We cannot praise Westmorland, their management and staff enough.

Everything is very good.

I look forward to the carers coming as they are always cheerful and willing to help.

Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and punctuality. I told a staff member I had passed a Westmorland brochure to another potential client, who has since been visited by an Westmorland employee. The family were very pleased with what they had heard and read.

The welfare and contentment of their staff also contribute to the first-class service offered.