Westmorland Homecare (Wyre & Fylde)

We continue to be delighted with the service provided by Westmorland HC. Our carers have become family, and we look forward to their visits. They are very responsive to my husband's needs as he continues to deteriorate. Our care manager is very supportive and a mine of useful advice and information. We are completely satisfied with the care provided. It is excellent value for money.

She introduced us to the care team, and they all seemed very nice.

All involved in her care were outstanding, providing support to both my mum and myself from the office team, the on call team and her carers.

We are quite new to Westmorland Homecare, but have found everyone involved to be very helpful and experienced. The time taken to assess our needs was thorough and reassuring, and communication has been excellent. Every aspect of the care provided appears to have been extremely well thought out. The carers have all been friendly and relaxed. They are patient, observant, adaptable and highly professional - efficient in their work but never in a way that feels hurried or rushed. Thank you.

Whilst I was away, the staff at Westmorland Homecare looked after Mum just for a few hours 3 times a week. They carried out my suggestions & instructions so I knew my mother was able to go out with their help. I was kept updated after each visit by email, so I knew what Mum has done & where she has been & they fixed her heating!

We have been and still are very pleased with the help and support always given by the carers. My partner, the client, has become accepting of the fact that he needs personal care, after initial resistance to the idea. It is very necessary to have a small team of regular carers with whom he can relax.

The attitude, behaviour and level of care and empathy shown by all the carers was exemplary and I would have no hesitation in recommending them.

Excellent service, including understanding and patient carers. Timely visits, good understanding of needs to be met. High standard of care provided.

Bloody fantastic, staff excellent.

In the period since Westmorland started helping my mother to look after my father the staff have been nothing but brilliant. They are friendly, reliable, on time.

My dad doesn't have dementia, but is infirm and almost deaf due to catching covid last year, but they have never showed any irritation or exasperation when he is slow to understand or sit/stand when they need him to while tending to his needs.

They are always happy to help out in other ways (cups of tea, toast, washing up) and always offer to help my mum with other household tasks, too.

And just as importantly, my mum likes all the carers, and has said so several times.

If you want a care service that puts the person first no matter how complex there needs this is the one for you

Excellent service from caring and professional staff.

I have found the staff very reliable & trustworthy, nice & friendly. Would recommend them.

Everything is very good.

Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and punctuality. I told a staff member I had passed a Westmorland brochure to another potential client, who has since been visited by an Westmorland employee. The family were very pleased with what they had heard and read.

We have found all dealings with this company in regards to my Dad's care very efficient, friendly and helpful. He especially finds one carer in particular has a good sense of humour plus two other staff members in particular show plenty of initiative in helping around the house. Their visits perk the day up for him and help my Mum's domestic load. All the staff are lovely people who are happy to be looking after Dad. The office staff are very responsive too and look to sort out problems even going as far as contacting pharmacies to help sort out meds. Thanks guys. We all really appreciate you.

I have found the staff to be very efficient and helpful and have no problems with the service provided.

Very happy with all aspects of Westmorland's care, from the office staff who are helpful and nothing is too much trouble. The carers have all been matched to my father and mother's needs and we have a wonderful team of carers - they do excellent care and are always cheerful and respect both my parents' needs. We have no concerns with any aspect of Westmorland's care and would not hesitate to recommend them to anyone. Thank you to everyone at Westmorland.

We have had Westmorland Homecare support for just under 3 years and in that time Mum has received excellent care and support and has never been let down. 100% reliability and as a family we fully trust Westmorland Care. It is hard to allow carers in to look after a relative, but we need not have worried. Mum enjoys the visits from her carers and sees them as friends. Thank you Westmorland Homecare.

My neighbour/friend has been using Westmorland since 2019. As my friend's health deteriorated, I saw the carers more regularly, doing different things like taking her out. Previously, she had been doing things independently but was unable. The carers were so friendly; my friend enjoyed her time out with them. They arranged birthday parties for her and all the carers attended. I even got asked to go. She went to social events, and the impact it had on my friend was incredible. She had no local family, the only people she got to see were myself and the carers. She couldn't wait for their visits. I have put this review on because you hear many bad stories about care. I have heard many from other friends, but the ladies here always seemed cheerful and happy to help. One even assisted me in taking some shopping into my house. My friend sadly passed away at the age of 100, and all the carers attended her funeral, which I thought was such a lovely touch. They sure gave her something to smile about in her last years.