Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
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9.9 48 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique service set up originally by 2 Doctors with a passion for community home care service. Their vision is to change the way home care is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Amanda Sutton (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (48)

Total of 48, showing 1-20
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.933) out of 10, based on 35 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 48 reviews.

Overall Experience

  • 46
  • 2
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Date Published

48
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Review from J L (Partner of Client) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been and still are very pleased with the help and support always given by the carers. My partner, the client, has become accepting of the fact that he needs personal care, after initial resistance to the idea. It is very necessary to have a small team of regular carers with whom he can relax.

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Review from S H (Son of Client) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland were thoroughly professional from start to finish.
The care coordinator did a home visit and then a follow up with the team of carers who would be looking after my mum to meet her and familiarised themselves with the surroundings.
The attitude, behaviour and level of care and empathy shown
by all the carers was exemplary and I would have no hesitation in recommending them.

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Review from J H (Husband of Client) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, including understanding and patient carers. Timely visits, good understanding of needs to be met. High standard of care provided.

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Review from Anne W (Wife of Client) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bloody fantastic, staff excellent.

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Review from G O (Son of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the period since Westmorland started helping my mother to look after my father the staff have been nothing but brilliant. They are friendly, reliable, on time.


My dad doesn't have dementia, but is infirm and almost deaf due to catching covid last year, but they have never showed any irritation

or exasperation when he is slow to understand or sit/stand when they need him to while tending to his needs.


They are always happy to help out in other ways (cups of tea, toast, washing up) and always offer to help my mum with other household tasks, too.


And just as importantly, my mum likes all the carers, and has said so several times.

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Review from Anthony I (Son of Client) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, very respectful of my mum's needs. Excellent service.
If you want a care service that puts the person first no matter how complex there needs this is the one for you

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Review from K G (Daughter of Client) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from caring and professional staff.

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Review from M M (Client) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very reliable & trustworthy, nice & friendly. Would recommend them.

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Review from S A (Wife of Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received help from Westmorland Homecare for 6 months. My husband is a very private person but the carers gained his confidence right from the start. He and I feel entirely happy with his care by the regular carers. Having familiar people is a great plus point for my husband, who has dementia.
The carers have also helped me with housekeeping and everything asked of them cheerfully and at a high standard. They are mature people who understand our situation. We cannot praise Westmorland, their management and staff enough.

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Review from D E (Wife of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Review from Nick M (Husband of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and punctuality. I told a staff member I had passed a Westmorland brochure to another potential client, who has since been visited by an Westmorland employee. The family were
very pleased with what they had heard and read.

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Review from Jenny H (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all dealings with this company in regards to my Dad's care very efficient, friendly and helpful. He especially finds one carer in particular has a good sense of humour plus two other staff members in particular show plenty of initiative in helping around the house. Their visits perk the
day up for him and help my Mum's domestic load. All the staff are lovely people who are happy to be looking after Dad. The office staff are very responsive too and look to sort out problems even going as far as contacting pharmacies to help sort out meds. Thanks guys. We all really appreciate you.

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Review from J F (Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very efficient and helpful and have no problems with the service provided.

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Review from H S (Daughter of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of Westmorland's care, from the office staff who are helpful and nothing is too much trouble. The carers have all been matched to my father and mother's needs and we have a wonderful team of carers - they do excellent care and are always cheerful and respect both my parents'
needs. We have no concerns with any aspect of Westmorland's care and would not hesitate to recommend them to anyone. Thank you to everyone at Westmorland.

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Review from S W (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Westmorland Homecare support for just under 3 years and in that time Mum has received excellent care and support and has never been let down. 100% reliability and as a family we fully trust Westmorland Care. It is hard to allow carers in to look after a relative, but we need not have worried.
Mum enjoys the visits from her carers and sees them as friends. Thank you Westmorland Homecare.

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Review from A W (Friend of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour/friend has been using Westmorland since 2019. As my friend's health deteriorated, I saw the carers more regularly, doing different things like taking her out. Previously, she had been doing things independently but was unable. The carers were so friendly; my friend enjoyed her time out
with them. They arranged birthday parties for her and all the carers attended. I even got asked to go. She went to social events, and the impact it had on my friend was incredible. She had no local family, the only people she got to see were myself and the carers. She couldn't wait for their visits. I have put this review on because you hear many bad stories about care. I have heard many from other friends, but the ladies here always seemed cheerful and happy to help. One even assisted me in taking some shopping into my house. My friend sadly passed away at the age of 100, and all the carers attended her funeral, which I thought was such a lovely touch. They sure gave her something to smile about in her last years.

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Review from K G (Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and company are excellent.

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Review from Dorothy Y (Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive from Westmorland Homecare. The Health Care assistants are always helpful and friendly, in fact, I regard them more as friends than carers. They never allow their own problems to encroach on their attention to clients. Occasionally, unforeseen circumstances
mean last-minute changes but they always deal with this calmly and efficiently. The staff are excellent in their efforts to ensure clients receive the carers they prefer and are most familiar with - not always an easy task. Yes, I am most satisfied.

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Review from Diane M (Daughter of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Westmorland and all the carers that attend my father. They are always very friendly, polite and professional and will go the extra mile. Thank you.

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Review from Andrew H (Son of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and reliable. They regularly review Mum's care plan with the family and ensure it is followed by the carers. On each visit, my mum is treated with respect, she doesn't have mental capacity so it is important her carers are people we trust supported by a competent management team.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (195 Excellents x 5) + (14 Goods x 4) ) ÷ 209 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (2)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.

Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.

Frequently Asked Questions about Westmorland Homecare (Wyre & Fylde)

What Type of Services does Westmorland Homecare (Wyre & Fylde) offer?

Westmorland Homecare (Wyre & Fylde) offers Home Care.

How many Carers does Westmorland Homecare (Wyre & Fylde) employ?

Westmorland Homecare (Wyre & Fylde) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Wyre & Fylde) to verify any information. View our terms and conditions. Westmorland Homecare (Wyre & Fylde) has an Enhanced Service - more info.