Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
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9.9 48 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique service set up originally by 2 Doctors with a passion for community home care service. Their vision is to change the way home care is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Amanda Sutton (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (48)

Total of 48, showing 21-40
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.933) out of 10, based on 35 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 48 reviews.

Overall Experience

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Date Published

48
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Review from S L (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know mum is in safe hands which is reassuring as I can't be with her all the time. She is treated with kindness and respect always. She feels safe in their company. Being especially supportive as my mum's dementia progresses. I'm very happy with the carriers, support care and administration staff.
Thank you.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for sharing such heartwarming feedback about the care we provide to your mum. It is deeply important to us that she feels safe and respected, and knowing that you feel reassured about her well-being truly means the world to our team. Hearing that you have had positive interactions with our carers, support staff, and administration team is encouraging and motivates us to continue our commitment to high-quality care and service. Thank you once again for placing your trust in us. We appreciate your kind words and are grateful for the opportunity to be part of your mum's care journey.

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Review from R H (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so wonderful with both Mum and Dad. The manager has been very helpful and all the staff I have spoken to have been great. The carers visit three times a day and provide the assistance needed for personal care and other domestic needs. Any requests or changes to the routine are quickly
implemented. The regular reviews help to ensure that all my parent's requirements are accommodated. I would recommend the company to anyone requiring care at home.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you've been satisfied with the level of care and support we've provided to both your mum and dad. Our team, from the manager to our dedicated carers, strives to deliver compassionate and responsive care tailored to each individual's needs, and your feedback is greatly appreciated. We are especially glad to know that the regular reviews have been effective in accommodating your parents' requirements and that any adjustments you've requested have been promptly addressed. Thank you again for your kind words and recommendation. It is our privilege to assist your family, and we look forward to continuing to provide your parents with the best possible care.

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Review from Christine H (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have MS and Westmorland have been looking after me for nearly the last five years now. The care I've received has been amazing. The carers are always are of any changes in my personal care and there seems to be excellent communication between them regarding such things. The company does its best to
provide the same small team for me and the times that suit me. The carers are all so lovely and become friends. My husband and I are very grateful for such high standards.

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Review from D H (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied! great care and support team.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your feedback. It really does mean a lot to us all.

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Review from K G (Client) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmoreland Homecare offers a great service and have provided top-quality service.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words. This feedback will really cheer up the team.

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Review from T B (Son of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although over a short term, I was extremely impressed with your preparation and ability to put into place and execute a care package for my elderly parents. We have unfortunately had to place them in a care home for their safety. I found that all the carers who attended to my parents treated my parents
with dignity and in a cheerful manner. Many thanks to you all.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Your feedback and kind words are truly appreciated. I will make sure this is fed back to the team as I'm sure it will brighten up their days! We take pride in providing the level of care we would all want to receive, a service that focuses on dignity, respect and continuity. Thank you once again.

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Review from P R (Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care and attention given to me. No problems at all. I do like the same carer coming on a regular basis. My carer is lovely and does all the things I need doing. Many thanks.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Continuity is a fundamental part of our service. We want all of our clients to receive the same carers and to grow great friendships with one another. Your feedback really helps shape our areas of focus and I would personally like to thank you for taking the time to write a review. Thank you once again

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Review from Andy M (Son of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare provides excellent care for our elderly mother. The carers constantly go the extra mile with Mum and it is clear that their role is much more than just a job. Nothing is too much trouble and care is delivered in a respectful, good-natured and humorous way, which is just what Mum
wants. They are all fantastic. Mum's package is constantly reviewed and updated to ensure it is specific for her ever-changing needs and this, together with the carer's professionalism provides our family with the assurance that Mum is in good hands.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Firstly I would like to personally thank you for your kind feedback and review of our service. It comes down to finding the very best people and developing them to become the very best carers whilst also ensuring a continuing attitude towards improvements by quality assurance practices. Your review has been very kindly received. Thank you once again.

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Review from Tracey R (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the service for our mother's care from Westmorland Homecare. The carers are trustworthy and very helpful we would recommend them to anyone looking for care.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your kind words. We pride ourselves in finding, training and developing our staff so they meet the high standards we expect of ourselves. Thank you once again.

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Review from D B (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a great relationship with Westmoreland Homecare. I am treated with dignity and respect at all times. Westmoreland has given me my life back.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for sharing your positive experience with Westmorland Homecare. It's heartening to hear that our approach to care, has had such a significant impact on your life. Our team is dedicated to providing care that not only meets needs but also enhances the lives of those we serve. Knowing that we've played a role in restoring your independence and quality of life is truly rewarding for us. Your words are a great encouragement to our team, and we look forward to continuing our relationship with you.

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Review from A D (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Westmorland Homecare since Feb 2020. They have consistently provided excellent personalised care for mum. The ladies (carers) are reliable, pleasant, and efficient and her package is very tailored to her specific needs. They have never let us down and have jumped in for last-minute requests
which is very much appreciated. Contacting them, at any time of need, has been dealt with promptly and efficiently. I am so grateful for their kindness towards mum and their understanding towards me and the whole care situation.

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Review from Elizabeth P (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Agency (Wyre and Fylde) provided outstanding care to our dad over the course of a year. We, his children all live in the south of the country, at least five hours' journey time away. At first, carers mainly developed a relationship with dad, winning his trust and respect and notified us
if they had any concerns. When he faced emergencies, they accompanied him to and stayed with him until one of us took over. As his care needs increased, so the care they provided changed and increased. In the last six weeks of his life, they provided outstanding end-of-life care as well. Our dad was lucky to be cared for by the Wyre and Fylde team at Westmorland. The team leaders, stood out in particular for their willingness to always go the extra mile for dad, staying with him into the night and overnight too. Thank you.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Receiving your feedback is both heartwarming and humbling. The team at Westmorland Homecare are passionate about providing compassionate and adaptive care to meet the changing needs of those we serve. We understand the importance of trust and reliability, especially when distance challenges family involvement. It was our honour to support your father and your family through his journey. Thank you for acknowledging our team's dedication - it means the world to us.

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Review from Jane E (Daughter of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. We are very happy with everything and would happily recommend Westmorland to anyone requiring care.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

We are incredibly grateful for your feedback and are delighted to know that you found our service excellent. It is our top priority at Westmorland to ensure that every aspect of our care meets your needs, and to know we have done so is very fulfilling. Thank you for your willingness to recommend us - it is one of the highest compliments we can receive

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Review from P O (Wife of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service are fantastic! All of the carers are fabulous and each brings something different to the visits. My husband is so happy to be home and appreciates everything Westmorland do.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you very much for your kind words and for taking the time to share your positive experience. We strive to deliver the highest standard of care, and it is truly rewarding to hear that our efforts have resonated with you. We are deeply thankful for your recommendation and are pleased to have been able to meet your expectations.

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Review from J P (Son of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the whole family, every single one of the Westmorland staff that myself, my brothers and of course, dad dealt with were absolutely fantastic. The care provided was just that, care! Not just turning up as a box-ticking exercise as we had experienced beforehand, it was proper care. Without Westmorland
dad's last year would have been unbearable. Thank you all for your steadfast care of dad, much appreciated.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words and positive feedback. I will be sure to let the team know! It will certainly brighten up their days. The level of care you mentioned is something we pride ourselves on, and is one of the reasons we created Westmorland Homecare - To create a care company that exceeds expectations and provides an outstanding level of support. Once again, thank you for your kind words.

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Review from Ailsa U (Daughter of Client) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so happy with your care. I do not need to worry about my mum when I am not able to be there. The support you give is next to none. Don't need to change anything, it is fantastic support.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thanks for your kind words. I'm sure Mum's team of HCAs and Coordinators will be absolutely thrilled to receive this feedback. It's so lovely that you as a family member can feel the support and that Mum is also able to receive the care she requires whilst being really happy!

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Review from Pat B (Client) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Already recommended to my neighbour, and I already have recommended your company.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your review, It really is so lovely to hear how happy you are with the service. Thank you for recommending the service to your neighbours too - it really does make us feel proud knowing that our clients are recommending us.

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Review from Jonathan A (Son of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent visits, start of a longer journey.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for the 5-star review and for stating that the visits are excellent. It really means a lot to us to hear such great feedback about our visits - we really do emphasize the fact that care is very much about enriching people's lives and providing a great service.

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Review from J R (Daughter of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Westmorland Homecare is excellent. The carers are punctual, reliable and treat my mum with dignity and respect. They are always friendly and caring and the service is allowing Mum to stay in her own home. It may be a little more expensive than some other providers, but well worth
it. Highly recommend.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind, honest words. I am so glad our service is allowing mum to stay in her own home, that's what we are all about. Independence in your own home. I will pass on your compliments to Mums team - I'm sure they will absolutely love the feedback!

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Review from C E (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, carers, punctuality, professionalism and attention to detail is all top quality. You really get what you pay for.
The team are all amazing and we feel really well supported.
I only wish I could recommend them more, I wish I found Westmorland sooner.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you. Your review is greatly appreciated. The team really are amazing and they all certainly love what they do! I will make sure your amazing feedback is shared amongst the team, i know they will all appreciate it.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (195 Excellents x 5) + (14 Goods x 4) ) ÷ 209 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (2)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.

Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Wyre & Fylde) to verify any information. View our terms and conditions. Westmorland Homecare (Wyre & Fylde) has an Enhanced Service - more info.