Westmorland Homecare (Wyre & Fylde)

I am very pleased with the service I receive from Westmorland Homecare. The Health Care assistants are always helpful and friendly, in fact, I regard them more as friends than carers. They never allow their own problems to encroach on their attention to clients. Occasionally, unforeseen circumstances mean last-minute changes but they always deal with this calmly and efficiently. The staff are excellent in their efforts to ensure clients receive the carers they prefer and are most familiar with - not always an easy task. Yes, I am most satisfied.

We are very happy with Westmorland and all the carers that attend my father. They are always very friendly, polite and professional and will go the extra mile. Thank you.

Very professional and reliable. They regularly review Mum's care plan with the family and ensure it is followed by the carers. On each visit, my mum is treated with respect, she doesn't have mental capacity so it is important her carers are people we trust supported by a competent management team.

I know mum is in safe hands which is reassuring as I can't be with her all the time. She is treated with kindness and respect always. She feels safe in their company. Being especially supportive as my mum's dementia progresses. I'm very happy with the carriers, support care and administration staff. Thank you.

The staff have been so wonderful with both Mum and Dad. The manager has been very helpful and all the staff I have spoken to have been great. The carers visit three times a day and provide the assistance needed for personal care and other domestic needs. Any requests or changes to the routine are quickly implemented. The regular reviews help to ensure that all my parent's requirements are accommodated. I would recommend the company to anyone requiring care at home.

I have MS and Westmorland have been looking after me for nearly the last five years now. The care I've received has been amazing. The carers are always are of any changes in my personal care and there seems to be excellent communication between them regarding such things. The company does its best to provide the same small team for me and the times that suit me. The carers are all so lovely and become friends. My husband and I are very grateful for such high standards.

Very satisfied! great care and support team.

Westmoreland Homecare offers a great service and have provided top-quality service.

I have been delighted with the care and attention given to me. No problems at all. I do like the same carer coming on a regular basis. My carer is lovely and does all the things I need doing. Many thanks.

Although over a short term, I was extremely impressed with your preparation and ability to put into place and execute a care package for my elderly parents. We have unfortunately had to place them in a care home for their safety. I found that all the carers who attended to my parents treated my parents with dignity and in a cheerful manner. Many thanks to you all.

Westmorland Homecare provides excellent care for our elderly mother. The carers constantly go the extra mile with Mum and it is clear that their role is much more than just a job. Nothing is too much trouble and care is delivered in a respectful, good-natured and humorous way, which is just what Mum wants. They are all fantastic. Mum's package is constantly reviewed and updated to ensure it is specific for her ever-changing needs and this, together with the carer's professionalism provides our family with the assurance that Mum is in good hands.

As a family we are very happy with the service for our mother's care from Westmorland Homecare. The carers are trustworthy and very helpful we would recommend them to anyone looking for care.

I have a great relationship with Westmoreland Homecare. I am treated with dignity and respect at all times. Westmoreland has given me my life back.

We have used Westmorland Homecare since Feb 2020. They have consistently provided excellent personalised care for mum. The ladies (carers) are reliable, pleasant, and efficient and her package is very tailored to her specific needs. They have never let us down and have jumped in for last-minute requests which is very much appreciated. Contacting them, at any time of need, has been dealt with promptly and efficiently. I am so grateful for their kindness towards mum and their understanding towards me and the whole care situation.

Westmorland Agency (Wyre and Fylde) provided outstanding care to our dad over the course of a year. We, his children all live in the south of the country, at least five hours' journey time away. At first, carers mainly developed a relationship with dad, winning his trust and respect and notified us if they had any concerns. When he faced emergencies, they accompanied him to and stayed with him until one of us took over. As his care needs increased, so the care they provided changed and increased. In the last six weeks of his life, they provided outstanding end-of-life care as well. Our dad was lucky to be cared for by the Wyre and Fylde team at Westmorland. The team leaders, stood out in particular for their willingness to always go the extra mile for dad, staying with him into the night and overnight too. Thank you.

Excellent service all round. We are very happy with everything and would happily recommend Westmorland to anyone requiring care.

The staff and service are fantastic! All of the carers are fabulous and each brings something different to the visits. My husband is so happy to be home and appreciates everything Westmorland do.

From the whole family, every single one of the Westmorland staff that myself, my brothers and of course, dad dealt with were absolutely fantastic. The care provided was just that, care! Not just turning up as a box-ticking exercise as we had experienced beforehand, it was proper care. Without Westmorland dad's last year would have been unbearable. Thank you all for your steadfast care of dad, much appreciated.

My mum has been so happy with your care. I do not need to worry about my mum when I am not able to be there. The support you give is next to none. Don't need to change anything, it is fantastic support.

Already recommended to my neighbour, and I already have recommended your company.