Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
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9.9 48 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique service set up originally by 2 Doctors with a passion for community home care service. Their vision is to change the way home care is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Amanda Sutton (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (48)

Total of 48, showing 41-48
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.933) out of 10, based on 35 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 48 reviews.

Overall Experience

  • 46
  • 2
  • 0
  • 0
  • 0

Date Published

48
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35
13

Review from Jon I (Son of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the companies I have seen, none compare to the outstanding service the wonderful people at Westmorland provide. We are so happy we see the same carers visiting and they always turn up when they are meant to. They do extras for us when we need it and they are extremely good at responding when
our needs change, sometimes last minute! What a company, what great staff, couldn't recommend them enough. Thank you for everything you do especially during these times. It does not go unnoticed.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

This review is greatly appreciated and thank you for taking the time to write this for us. We pride ourselves on sending the same carers each time at the times your loved ones chose - it allows for us to build amazing relationships, continuity and trust. The extras that we do are a part of the service, we will always be as responsive as you need us to be.

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Review from Tim B (Son of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Westmorland Homecare from initial consultation onwards has been impeccable. They are punctual, caring and compassionate and often go above and beyond. The detail is second to none, and my father is delighted with the help he receives. We all feel as though a weight has been lifted
since Westmorland started. I can't recommend them highly enough.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

This feedback is great! Thank you so much for your honest, thoughtful review. We really do pride ourselves on excellence at every opportunity - from the initial conversations to each visit. I know your father's team adore him very much and he certainly enjoys each visit with 'his girls'. It seems like every visit his smile gets bigger and bigger, he is certainly making extra special memories. Thank you once again for the review, it really does help.

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Review from J F (Client) assisted by family/friend published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company the best for care, being run correctly. The staff are friendly and approachable, both at home and in the office. There are some that need to understand their approach in manner and using the medication correctly. It is a shame the council does not help financially for clients
as I am sure other people would commit to this agency.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your amazing feedback! We completely agree that the approach to care could be improved nationally - that is another reason why we set up. To improve the quality of care for everybody who uses our service. We really do appreciate the amazing feedback.

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Review from L P (Daughter of Client) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our thanks to all at Westmorland Homecare for the outstanding care and attention shown to Mum at what has been a very difficult time for us as a family. We would have loved to keep Mum at home with your wonderful care but the time had come for her to have full-time dementia care. All the girls were
amazing and seemed very well supported by management. Thanks to everyone.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for this amazing review. It has been our absolute pleasure to provide care for your mother. I know your mother's girls have enjoyed every moment they spent together.

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Review from R D (Friend of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing the way the carers stay for the allotted time, the way they always send our favourite carers and the ways in which they help us on a daily basis. Finally I am able to live my own life and do the things I love because I know my partner is finally receiving the care she deserves and
we cannot recommend Westmorland Homecare highly enough. Anybody who uses Westmorland are in extremely good hands thank you!

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Your review really is appreciated. Thank you. All of the team have really enjoyed providing assistance for you both - it has been a real pleasure to see the continuous improvement each day. We cannot thank you enough for choosing Westmorland Homecare as your provider.

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Review from David A (Godson of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend this company enough. They go every extra mile they can for my godfather. They have made such a difference and it is so nice to see how he is improving. I can't thank all his carers enough. He is getting back to his old self and actually enjoying life now. Thank you Westmorland
Homecare keep up the great work.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words. Your feedback really does help. We really do go the extra mile for all of our clients and it's amazing to hear of the improvements your godfather makes! It's so lovely to hear that he's getting back to his old self and enjoying his life... Thank you so much for this, it has really made our day!

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Review from D C (Son of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used other companies. Westmorland Homecare and the team are miles better than everyone else. They allowed Dad to choose the carers and the times of the visits. Dad had continuity, trust and happiness. They came to us at short notice when we needed extra help. This shows the level of professionalism
from the office team to the caring team. Great communication. Would recommend that EVERYONE uses the Westmorland team.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your kind words. We are so glad that we have been able to make a difference to Dad by giving him continuity and happiness. We started the service with a passion to pioneer a new care model of continuity, independence and enrichment amongst all our clients. We really do appreciate your review - thank you.

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Review from Julia L (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Westmorland Homecare to everyone. There have been many times where we have needed last-minute changes, and the team have always been able to incorporate the changes immediately.
Mum and Dad have a regular team of carers who turn up on time. The office and the carers are all superb!
Thank you for everything you do for us Westmorland Homecare.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for the glowing review, Julia. We are extremely proud of our team and the super work they all do daily. We will always be as responsive as you need us to be.
I know first hand just how much the team love visiting mum (and dad). We get so many positive stories about the visits which make for great memories!
I'll make sure this review is passed on to the team so they can see just how great they are!

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (195 Excellents x 5) + (14 Goods x 4) ) ÷ 209 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (2)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.

Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.

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