Westmorland Homecare (Lancaster & Morecambe)

We have been using Westmorland Homecare for a number of years now and the service received is always excellent. Mum looks forward to going to the regular afternoon get togethers and recently when I was away and needed to book extra visits in an evening , it was arranged without a problem. Mum has worked for the CQQ in the past so is vey particular about the care she receives and would not use anyone else. We are so happy with all aspects of the service provided.

Westmorland Homecare have been amazing from day one! My son has 24-hour care from the company and he always has the same core team of very caring staff. He has complex needs and they are always carried out with professionalism, accuracy and skill. He is enabled to have an active social life in his local community and gets plenty of fresh air and exercise. Communication between health care assistants, care coordinators, other staff and family is excellent and nothing is too much trouble. I would not hesitate to recommend them to others.

Outstanding service kind caring staff. When choosing someone to care for a family member it can be daunting my nan has Alzheimer's, the care she receives from you is outstanding and we as a family feel better knowing that Nan is well looked after every day.

I know my mum is very stubborn. I am concerned about her mobility. She has a membership card for using Toning Tables, I feel that Mum would benefit from this facility. Please, please would the support staff make more effort to get her to go out and take her for an outing. I took her, and it was fully booked but there are other classes going on daily like 'chair low impact' classes.

Thank you so much.

Completely first rate - thank you all.

I have had daily carers from Westmorland Homecare for over eighteen months and have experienced excellent care for all of that time. The staff are all very friendly and helpful and are willing to do any task I require. I feel safe and happy to welcome into my home.

People are so impressed with how I am treated and I would always recommend Westmorland Homecare. The carers are all great.

Staff provide a kind, caring and dignified service in difficult circumstances for any family. The tailored care can be adjusted at the time changes may be needed.

Carers are always very kind and helpful. Always very friendly and chatty. They are always on time and will help in any way needed.

Excellent care by staff. Nothing is too much trouble for them. Price has rocketed in the last 12 months, does it need to be double the price on bank holiday.

I live alone and any relations I have do not live in my area, so having a carer calling for an hour is very valuable. Also, I have ear troubles and this causes me to be unsteady on my feet so I need assistance to go to appointments, shopping etc. I need carers for many things. I feel much safer with the care that I receive.

All staff I've had dealings with are very professional and caring. The socials give Mum and other clients a chance to get out and talk to different people. One lady I met today was so excited and said she had looked forward to it and can't wait for the next. My only query is the need for bank holidays to be charged at double time as even if staff are paid double time on these days other costs are not double!

No complaints. Very happy with the service. Patience and tolerance of the girls are very good as Mother can be quite difficult. The office staff are efficient and understanding.

Found Westmorland Homecare so caring and helpful. My husband was so happy with his carers and I felt very safe knowing he was in safe hands and the carer was like another son to my husband.

We engaged Westmorland Homecare, based in Lancaster, to provide three daily visits to our 95-year-old mum. Our father died in November 2021, so it has been a very sad time for us as a family. All mum’s children, two daughters and a son, live away so it was crucial that we found an agency in which we could count on. Thank goodness we found Westmorland! It is clear, that their carers are so well trained and provide consistently high standards of care. All carers in mum’s team are fabulously caring and supportive of her and have become really good friends. She looks forward to their visits and chats. The carers are thorough, efficient and above all, very caring. Mum is about to move now to be closer to her family. If I could bundle up her carers and take Westmorland with us, I would without any hesitation. I very much doubt that another care agency will be as good.

This deeply unprofessional action is appalling and leaves me with grave concerns for anyone being looked after by this organisation as clearly they can be abandoned at any time with no notice.

I just wanted to say a huge thank you to everyone at Westmorland Homecare for the wonderful way they cared for my aunty in the last few months of her life. She had always been fiercely independent but as her 100th birthday approached she began to find looking after herself more of a struggle. I was very impressed to find Westmorland with a CQC Outstanding and the fact it was set up by two A and E Doctors. Now I know why! All the staff administrators were professional, friendly, and supportive which was reassuring for me. Within 48 hours of my first call, my aunt had her own team of carers in place 4 times a day. They were all introduced before their first official visit and were kind, patient, and caring. She loved chatting to them and they took time to get to know her. There was lots of banter! Westmorland is unusual in that it offers shopping, gardening, and companionship services all under one umbrella. It gave my aunt the dignity of enjoying her own home until the end.