Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 95 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Blackpool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrea Woodruff (Area Manager)

Alcedo Care Blackpool Reviews (95)

Total of 95, showing 1-20
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.886) out of 10, based on 21 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 95 reviews.

Overall Experience

  • 88
  • 7
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Date Published

95
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21
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Review from P L (Father of Client) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff who get along with my son.
All staff are polite and treat him with dignity and care.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

It is lovely to hear that you are happy with Alcedo carers and that they are supporting your son. I will ensure this feedback is passed over to the carers.Thank you Lisa and the team.

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Review from Susan T (Daughter of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care mum is getting. All the carers I've met are lovely. Mum is very happy with care she is receiving. They are all very friendly.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thankyou for the lovely feedback, We are happy to be able to support you and your mum. I will pass the feedback on to the team of carers. From the team

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Review from M L (Client) assisted by family/friend published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff who get along with my son. All staff are polite and treat him with dignity and care.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you so much for your kind words. We're delighted to hear that our staff are building a positive relationship with your son and that he is being treated with the dignity and care he deserves. Your feedback means a great deal to us and will be shared with the team. If there's ever anything more we can do to support you and your family, please don't hesitate to get in touch. From all the team at Alcedo

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Review from K C (Mother of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 stars - can't complain.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you greatly for your feedback. We are happy to be able to support you and your family. With Thanks from Alcedo care Blackpool

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Review from C S (Son of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with the level of care provided, he has always been comfortable with his carers and the level of communication has always been good.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your feedback for Alcedo Care Blackpool. We are glad we are able to support you and your family. Thank you from us all at Alcedo Care Blackpool

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Review from Rebecca H (Daughter of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time always respectful easy to get along with and is always happy around most, he has started to recognise staff that have come regular and he's always treated well.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you so much for your feedback it is greatly appreciated. From all of us at Alcedo Care Blackpool we are overjoyed to be able to support you and your family.

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Review from M A (Daughter of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care you provide.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you on behalf of Alcedo Care Blackpool for your review. We are thankful for your feedback and are happy that we are able to support you and your family. Thank you.

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Review from A B (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent, gentle and understanding. I have a lot of medical issues, and my carers know how to handle them. Alcedo Care is the best care company I have ever had. Thank you to the office staff.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your feedback. We are delighted to be able to support you and your independence. Thank you so much, Alcedo Care Blackpool Team.

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Review from Doreen W (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good and efficient with good communication and on time. No problems with the time they arrive. Always ask if they can do anything for me within the half hour. Excellent service.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your generous feedback and kind words. It is a great pleasure to be able to provide support to you and your family. Many Thanks, Alcedo Care Blackpool.

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Review from S S (Wife of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and carers show my husband exceptional dignity and care. The office staff was very helpful on the phone.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for the lovely review. We appreciate your feedback and are happy we can make a difference by supporting your husband. Thank you from all the office team at Blackpool.

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Review from Theresa D (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. No worries.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. It is a pleasure to support you and your family at home. Warm regards - Alcedo Care Blackpool.

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Review from Marie E (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the carers come to see me they do what I ask them to do they are so polite and friendly, we have a good chat and the carers and weekend staff are so good to me and they know what to do.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review, it is greatly appreciated. We are glad to support you and your family. Kind regards Alcedo Care Blackpool

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Review from Robert W (Son of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable service.
Care staff very friendly.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. It is a pleasure to support you and your family. Warm regards from Alcedo Care Blackpool.

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Review from Mary S (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most people, it took me some time to admit that, after my discharge from hospital, I would need homecare, until I could get more independent, having been disabled since birth I valued my independence!
I needn’t have worried. Over time we have established a routine which suits us all. They have
become part of our extended family and bring a breath of fresh air when they visit.
The carers are very thoughtful and we have a bit of fun. They also do little jobs for my disabled husband.
The carers do all they can to get to me at the correct time but sometimes the rotas are difficult for them to keep to time.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your feedback. We are happy to support you with all of your needs. Thank you from the Blackpool Team.

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Review from M N (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always reliable and company always reliable. Have had a carer for several years and she is great and very conscientious.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you for your lovely review! We are delighted that the care is reliable, Best Regards from the Blackpool Team

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Review from S C (Mother of Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has received a very good level of care, with all staff being caring and attentive. There have been some issues with staff consistency however the team have always ensured they have explored as many options as possible to avoid disruption to us as a family. We have been supported by a fair few
agencies over the years but Alcedo have been the best by far and I feel extremely confident in their capabilities to give my son the care he deserves.

Reply from Michaela Allen, Deputy Manager at Alcedo Care Blackpool

Thank you for your review. We appreciate your feedback and are happy to support you and your family. Many Thanks, Alcedo Care Blackpool.

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Review from Barbara M (Daughter of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe leaving Dad with Alcedo carers. My dad is very happy with them all.
Very happy with the service provided. Outstanding care.

Reply from Michaela Allen, Care Manager at Alcedo Care Blackpool

Thank you so much for your 5* review. Alcedo Care Blackpool are proud to support you and your family. Many thanks, Michaela and the Blackpool Team.

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Review from Peter W (Husband of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Will do anything to help.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you so much for your five-star review! We are always happy to help. Kind regards, Rosie and the team.

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Review from Tracy C (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company highly enough.
Until recently, my mum has always been very independent and was very reluctant to even consider the thought of having carers come into her home!
Any concerns were washed away following an initial consultation with the lovely staff member that came out
to see my mum.
This was followed by the most warm-natured and very considerate staff that went above and beyond to assist my mum and her individual needs.
In my mum's words, "They're like family members".
Having the reassurance of knowing my mum was taken care of in this manner meant that my family and I could continue to work with peace of mind, huge thanks to Alcedo Care.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you for such a lovely review. We are delighted to help support your mum to feel relaxed and comfortable in our care.
Kind regards, Rosie and the team at Blackpool.

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Review from David C (Son of Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo provides care to my 96-year-old father, who lives on his own. We have a detailed care plan in place and I can check that his needs have been met. As his needs evolve, the management are flexible and innovative in providing and increasing his support. The mechanics of the support management are
excellent. Fundamentally, care depends on the quality of carers. The team supporting my father have to know him and their care for him is exemplary. He is treated with dignity and provided with love. Thank you.

Reply from Rosie Caunt, Operations Manager at Alcedo Care Blackpool

Thank you David for a lovely review! we really appreciate it. Kind Regards.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Alcedo Care Blackpool is calculated as follows: ( (110 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 123 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Andrea

Andrea Woodruff

Job Title: Care Manager

Joined: 2022

I'm Andrea, the Area Manager for Alcedo in Lancaster and Blackpool, with over 10 years of experience in all aspects of care. I started with Alcedo in December 2022 as a Coordinator for the agency side of the business, progressed to Care Manager in Blackpool, and now proudly oversee both areas in my current role.


Originally from Gibraltar, I began my career in care working in a children’s home, supporting families through a 12-week programme designed to help parents reunite with their children. After moving to the UK in 2015, I spent some time in insurance management before returning to care following maternity leave, and I haven’t looked back since.


I’ve truly found my niche in this sector. I love what I do and feel privileged to work with such a committed and compassionate team. Our clients and staff are at the heart of everything we do, and I’m passionate about maintaining the high standards Alcedo is known for.


When I’m not working, you’ll usually find me enjoying days out with my husband and our three children, or relaxing with a good Netflix series.

Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.

Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

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Faye Weldon

Job Title: Recruiter

Joined: 2025

My name is Faye and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker. My role is to work with our operations team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

Frequently Asked Questions about Alcedo Care Blackpool

What Type of Services does Alcedo Care Blackpool offer?

Alcedo Care Blackpool offers Home Care & Nursing Care.

How many Carers does Alcedo Care Blackpool employ?

Alcedo Care Blackpool employs 73 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has an Enhanced Service - more info.