Alcedo Care North West Lancashire

The staff are outstanding, lovely and very professional, they really do understand my mum and her needs. They are very helpful and supportive.

It's my pleasure to say your team of carers, I have found that they go all in and above what their duties are. Happy, polite, caring, very very respectful. I would not think twice to give a very good recommendation to other clients that need this sort of care!

I cannot thank you enough for the support you give to my sister. This helps me and my parents. The team are so professional, friendly, and knowledgeable. My sister is very happy with your services. Confident in their help always.

Very helpful, polite, caring, always on time, and reliable.

Every carer who attends is patient, friendly, understand the care needs required and treats Mum with care and respect. The carers are rarely late and always have a professional approach and chat with Mum, taking her wishes and choices on board. The carers are great with the rest of the family and they are treated as part of the family. We are extremely happy with the support and help the carers provide and the patience and understanding they give Mum.

Alcedo started caring for Mum at short notice after her discharge from an extended stay in hospital due to Covid. I'm really happy with the attention to detail in setting up the care plan and with the way that it's been implemented so far. Mum typically hates change but has quickly become at ease with the team of carers. The level of detail provided by the carers in the app keeps the family well informed and is very reassuring to us, particularly when we're unable to see Mum for a few days. Now that the initial trial period has come to an end, we are very happy to have confirmed ongoing care with Alcedo for the foreseeable future. Thank you!

All Alcedo Care workers make Dad feel comfortable and at home. They all carry out their duties with care and a very high standard of professionalism. I would highly recommend Alcedo Care.

What can I say about this company? My elderly Mum (91) was terminally ill and given weeks/months to live in December 2021. Her wishes were to stay in the family home, and subsequently, I made sure this happened. Mum initially didn't want any people coming in, but in the end it was necessary. All the lovely staff that dealt with my Mum, really are a credit to the company. Their professional manner, and compassion at such a tough time for Mum, was second to none. Nothing was ever too much trouble. Mum took a particular shine to 2 members of staff in particular, who both went above and beyond their duties. Sadly Mum passed in April, but without Alcedo Care, I would have been lost in the end. You provided peace of mind, not just for me, but for all Mum's family. Thank you all from the bottom of my heart. I would wholeheartedly recommend your company to anyone that is looking for a top-level care company.

Overall, the carers we have had have been second to none, always going above and beyond to help my parents. In fact, one carer actually saved my mum's life on two occasions. The manager appears to have everything running like clockwork.

Excellent service from all staff. My husband is treated with dignity and care. I have found all the staff to be very friendly and we are treated like a member of the family. I would thoroughly recommend Alcedo Care, the staff go above and beyond to assist us as much as they can.

The care I receive is excellent. They are always professional at all times and always putting me at ease. Any problems that arise they always let my son know who sorts it out. They really do an excellent job on each visit.

Very good. Would recommend.

My 3 carers are lovely, reliable, and do anything for me.

I love to see all the amazing office staff smile.

A top-class service. The carers are always friendly and very helpful. My mum treats them like friends and enjoys chatting with them whenever they visit. Being on her own, she loves having company and, although her dementia is worsening, she is always very cheerful. In fact, I have never known my mum to be happier in her life.

My husband and I are very satisfied with the care and help we receive from Alcedo. The carers are also our friends now and any problems we have they are willing to sit and listen, being house-bound more or less, this is a great comfort. Being both poorly it's nice to be in our own home and knowing there will be someone calling on us and reporting should we need you. Thank you very much.

All the carers have bonded with Dad and genuinely seem to care about his wellbeing. They are helpful and kind, they are observant of any changes in Dad's welfare. They are always cheerful and brighten up Dad's day, they are a breath of fresh air. As we live in Manchester, it is hard to put your trust in others to look after your loved ones, but we have faith that the carers have Dad's best interests at heart.

Over the past 12 months, my mum has been receiving twice-daily visits from the carers provided by Alcedo Care. All the carers were very friendly and made mum feel at ease. They were extremely helpful and supportive and carried out all tasks that were required. The quality of the care provided gave me confidence that mum was able to continue living independently in her own home with their support.

The carers visit my mother daily, they are always polite and according to my mum they are 'like one of the family'. They carry out all tasks as required, are always smart, and have good communication skills.

My carers always support me with all my everyday needs, they assist me with my cleaning and social support and I love and enjoy the company of the carers.