Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 95 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'
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Care Provided by Alcedo Care Blackpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Blackpool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrea Woodruff (Area Manager)

Alcedo Care Blackpool Reviews (95)

9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.859) out of 10, based on 17 reviews in the last 2 years.
Over all time Alcedo Care Blackpool has 95 reviews.

Overall Experience
  • 88
  • 7
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Date Published
  • 95
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Reviewer Connection to Alcedo Care Blackpool
  • 31
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  • 14
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  • 2
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Total of 95, showing 61-80
Review from Patricia K (Wife of Client) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who has progressive MS needed emergency cover over the bank holiday weekend after a month's stay in hospital. The staff we came into contact with from Alcedo Care Blackpool, were very friendly, caring, and professional. The care given was of a high standard and they made my husband comfortable.
Thank you.
Reply from Victoria Leecy, Care Manager at Alcedo Care Blackpool

Thank you for the review, it was a pleasure to meet you. Best regards.

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Review from P C (Niece of Client) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would say that most of the carers have been very pleasant and easy to talk to, I haven't met all of the carers yet. Some go out of their way to be extremely helpful. I would recommend one carer in particular to anyone, he is a very helpful, caring, and lovely person who has made a big difference to
help my Auntie settle back in her own surroundings.
Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you very much for your kind review. Best regards, Rosie and the Blackpool team.

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Review from Susan E (Daughter of Client) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alcedo Care staff showed compassion towards my mother and gave her dignity on her final journey, and for their support given to me.
Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you very much for your kind review. Best regards, Rosie and the Blackpool team.

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Review from Hazel S (Daughter of Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care Mum receives on her visits. She is happy and likes to chat with them.
Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you, Hazel, really appreciate your review! Best Regards.

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Review from Steve F (Son of Client) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Never missed a visit to date and give me welcome relief to know my mum is being cared for when I am unavailable. They always try to ensure my mum is treated with respect and dignity which is important to her.
Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you for your review! We are pleased we are able to reassure you and provide quality care to mum. Best Regards Rosie and the team.

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Review from Patricia L (Daughter of Client) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is bed-bound, on oxygen, and on an end-of-life pathway. The staff at Alcedo are all extremely professional, caring, and friendly. They treat my dad with the dignity and respect he deserves, he having been a true gentleman all his life. I am currently living with him and my Mum, who has dementia,
and the staff are caring of me too, always willing to lend a hand with Mum in times of need. I have found the management team always very accommodating of our personal needs. I don't know how I would manage without the support of Alcedo Care, and I can't recommend them enough. Thank you.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you so much for your lovely review, it means a lot to us!

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Review from James P (Son-in-law of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has MND and needs complex care with her condition changing all the time. The manager at Alcedo Care is always happy to accommodate the needs of my mum. Previous to Alcedo Care we used 3 different care agencies. Alcedo Care are so professional and caring, even when things go wrong they're always
happy to sort this out and work out a better way to work. Every credit to all the carers involved in mum's care. Without the continuing support from the manager and her amazing team, I don't know as a family where we would be. Thanks again.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review. It's our pleasure to support mum and family. Please let us know if there is anything you need.

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Review from L W (Wife of Client) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional, caring, friendly not just to my husband but also to me. A shining beacon during a very dark time.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for taking the time to write us a review, should you need anything in the future please do not hesitate to let us know.

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Review from P M (Wife of Client) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband left hospital after a long stay. We had to adjust our home to accommodate the equipment required for him to be cared for at home. Alcedo Care was the homecare service. The carers were always pleasant and assisted my husband with his personal hygiene and getting dressed. They treated him with
dignity and that made him very comfortable. He soon bonded with them and enjoyed their company They soon recognised if he was not too well and would adjust their care to give him time to do things. I can't praise them enough for their commitment and professionalism. They are a credit to your service.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi. Thank you so much for taking the time to leave us a lovely review. Kind regards, Katie.

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Review from Kate J (Wife of Client) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care which my husband received was exemplary. He was cared for with kindness, gentleness and dignity. The care also was offered to me which I appreciated. The caring was given so promptly when I first rang you. So thank you so very much, his last days were as good as possible.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Kate, thank you so much for taking the time to write us a lovely review. It was our pleasure to care for you and your husband. If you need anything in the future please do let us know.

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Review from Zoe (Daughter of Client) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother returned from hospital to home 13th November 2020 during a long battle with cancer, having also contracted covid in hospital. The Alcedo team were absolutely fantastic, showing care and understanding to my sister and I but more importantly, gave my mum dignity in her final few days. I cannot
thank nor praise the team highly enough, they were amazing and made this most difficult time easier to deal with. Thank you so very much.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you so much for your lovely review. I am so glad we could support you all at this difficult time. If you need anything further in the future please do not hesitate to contact us.

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Review from Kenneth P (Husband of Client) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found carers very polite, smart, good to have a chat with. The service is brilliant. Can't thank you enough.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you Ken, for your review, it is much appreciated and a pleasure to support you both.

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Review from Marie L (Client) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't thank Alcedo Care enough for their help and support when I suddenly went downhill with terminal cancer. The minute we were fast-tracked they sent three carers a day (2 x half hours a day). My morning regular care has been outstanding, helping me wash, which I was most worried about. I've felt
comfortable and kept all my dignity. She is extremely patient and efficient at the same time for all the other tasks. The other team members are great too and all very punctual. I don't know how we would have coped without Alcedo. Thank you very much.
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Review from Ann S (Wife of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the carers to be efficient but patient with my husband, and I have appreciated all their support. It has been a pleasure to have them in my home helping me to care for my husband in his final weeks. It has been a comfort to know that I have been able to share with the carers any problems
that I have faced.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review and feedback on the care you have received.

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Review from Lindsey S (Daughter of Client) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad adored the three male carers they truly are amazing the whole team were amazing, they helped us through our hardest times even took time out of their day to ask if we were ok and need anything, they treated my dad like he was family to them and they truly are our heroes when needed the most,
always made my dad smile, giggle and they brought his life back his last days was made like he had the rest of his life, the team was fantastic and I truly miss them thank you so much for bringing hope life and happiness to my dad.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Lindsey, thank you so much for your lovely review. Your dad and his sense of humour were adored by everyone who met him. I hope you are all doing ok.

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Review from Quentin M (Son of Client) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Alcedo are so kind and caring. They have looked after my Mum in the best way.
Frequently they have gone over and above what is required and for this, my daughter and I will be forever grateful.
They have always given her the best care and know her so well, always professional and very
caring. I had peace of mind in regards to my Mum because I was far from home and totally relied on Alcedo and the staff to provide her care.
They are an excellent company with fantastic staff and I would easily recommend them to anyone who needs care.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Quentin,
Thank you so much for your lovely review. It's our pleasure to care for your mum!

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Review from Tracey L (Client) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a service user for the company for about 4 months now and feel this is the best company I have had! Carers have always treated me with amazing care and respect. They make me feel important while performing their duties. Carers go above and beyond to try and help/support me. They are very
encouraging and they fill me with confidence while I progress with my mobility. They are making my dream to get back baking a reality.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely review Tracey. I can't wait to taste some of your yummy cakes and bakes!

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Review from Paul L (Son of Client) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly very very caring have a good chat and banter with my mum. Staff always go the extra mile. Staff also sing to her and make her feel more comfortable. I couldn’t have found a better care agency.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Paul, thank you for your lovely review, I'm so pleased you and mum are happy with the services received.

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Review from Becky D (Granddaughter of Client) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your staff were very caring and compassionate towards my Nanna during her end of life care. The support your staff gave me and my family was first class and made our days much easier and helped us to care for my Nanna.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Hi Becky, thank you for your review. I'm so glad the carers could support you as well as your nanna. Take care.

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Review from Annie C (Client) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly couldn't do without my carers and I love the company. Everybody that I see goes the extra mile, they even sing and dance to me. I get little treats from being pampered to entertainment. My carers are caring and compassionately kind, I wouldn’t still be here today without them. They have given
me a new lease of life and helped me gain back my confidence. I am back up on my feet and enjoying what I have left of my life.
Reply from Katie-Jane Sainsbury, Care Manager at Alcedo Care Blackpool

Thank you for your lovely feedback Annie, I'm so pleased you are happy with the service you are receiving. Keep enjoying life!

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Alcedo Care Blackpool is calculated as follows: ( (86 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (4)

Andrea

Andrea Woodruff

Job Title: Care Manager Joined: 2022

I'm Andrea, the Area Manager for Alcedo in Lancaster and Blackpool, with over 10 years of experience in all aspects of care. I started with Alcedo in December 2022 as a Coordinator for the agency side of the business, progressed to Care Manager in Blackpool, and now proudly oversee both areas in my current role.


Originally from Gibraltar, I began my career in care working in a children’s home, supporting families through a 12-week programme designed to help parents reunite with their children. After moving to the UK in 2015, I spent some time in insurance management before returning to care following maternity leave, and I haven’t looked back since.


I’ve truly found my niche in this sector. I love what I do and feel privileged to work with such a committed and compassionate team. Our clients and staff are at the heart of everything we do, and I’m passionate about maintaining the high standards Alcedo is known for.


When I’m not working, you’ll usually find me enjoying days out with my husband and our three children, or relaxing with a good Netflix series.

Michaela

Michaela Allen

Job Title: Deputy Manager Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.

Natalie

Natalie Middleton

Job Title: Care Coordinator Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

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Faye Weldon

Job Title: Recruiter Joined: 2025

My name is Faye and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker. My role is to work with our operations team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has an Enhanced Service - more info.