Alcedo Care North West Lancashire

The office staff are brilliant, always there to help and to answer questions.

I had a holiday in Blackpool and whilst I was there Alcedo Care Blackpool branch took fantastic care of me. They came to my hotel twice every day to assist me, at the times I requested. The carers were friendly caring and very professional and the office staff could not do more for me. I would recommend Alcedo Care to everyone.

We realise the challenges faced by adult social care providers and had no complaints about the standard of care we received from Alcedo. Even during the pandemic, they were reliable and the care was seamless.

I have been receiving care for my wife who is suffering from a range of medical problems including dementia, Ménière's disease and many others and have been receiving care from Alcedo carers who have been found to be friendly, obliging, caring, helpful what more could I say! Thanks.

The management now ring me with any changes. I look forward to my Tuesdays and Thursdays. Alcedo has changed my life for the better, as my carer has my health and best interests at heart.

We find all our carers are excellent and often go above and beyond expectations.

Very caring and helpful.

All carers up to date are very good, keep it up.

A member of your staff called today to get a signature and while here my husband was in distress and needed the commode and bed. The carer got him sorted and into bed showing kindness and care. We were very impressed as we have been with the carers coming in the first few days

My experience has been absolutely wonderful.

Very caring, professional staff. Always good-natured and helpful. I only have praise and respect for the amazing job that they do.

The carers from Alcedo Care Blackpool have been absolutely outstanding even more so as my husband is a 'complex case'. The carers are always on time, they are very efficient and caring towards me also. I cannot thank them enough for what they have done for my husband and also the help and respect to me. It is nice to know that my husband is in very good hands and I don't have to worry about his wellbeing. Alcedo carers are beyond outstanding. We are very lucky to have them.

Finally, I just wanted to say a great big thank you for all the care Alcedo carers gave my mum. It was hard the first few weeks to let people who I didn't know come into my mum's home to care for her as no one you think can do it like you. How wrong was I? For 8 months we worked together doing the best we could helping mum, I got to the point where I trusted them and I stepped back. Alcedo Care were amazing and looked to mum in the best way possible in every situation. They all became part of the family their understanding, tolerance when she was having a bad day, the laughter when she was on form. They always were there for me when I was upset and needed to talk. We got her from not being able to walk to walking with her frame again, it was a long haul but we did it, that's all she wanted. She was determined and a fighter. That dreaded time came for her to be reunited with my dad. So it was time for Alcedo Care to move on and I must honestly say I miss them all. Once again, thank you.

My relatives and I have always highly rated the service provided by Alcedo Care. The Carers themselves are all patient, compassionate and very caring. Always attentive to the needs of the person they are visiting. They respect the individuals, their situation and their wishes at all times. The Administration team and systems are exceptionally good; staff are accessible at all times and they respond to messages very promptly. Would highly recommend.

We have been very pleased with the care provided to us. It is very good having the same person each time.

I have no hesitation in recommending this company to anyone. The carers are of the highest professional standard. The care is consistently high and the attitude towards me has consistently been one of dignity and respect. Each shift brings differently varied challenges for the staff and each member of the team meets those challenges and deals with each episode appropriately. They are always cheerful and their attitude is upbeat and positive. When they leave I feel comfortable, safe, and relaxed looking forward to their next visit.

Very pleasant - most are extremely helpful and caring. My partner loves the emotions from the carers, and nothing is too much trouble. They are now part of the family.

My grandmother was looked after by Alcedo, she had MS and was disabled, so she had very specific needs. The Field Care Supervisor and the whole team gave her excellent care and truly went above and beyond to brighten her day with many personal touches. She has sadly passed away now, and some of her carers even attended her funeral. I am beyond grateful for the care she received in her final few years, thank you!

I have been with Alcedo now for over a month with the complex team who have supported my recovery all the way. The team of carers are amazing and support me with my daily activities and goes above and beyond. It’s great having nurses on hand to support the team with my condition. Myself and my wife are always treated with dignity and respect. All issues are resolved promptly and professionally.

On the whole, Alcedo Care is reliable and caring. However, there have been instances when not all care has been carried out, for example, a sandwich not made for lunchtime. Although we have asked for a visit from carers in the morning from 10.30-11.00 sometimes, they have only been arriving around 11.30 am, which means it is nearly lunchtime before my son has a shower.