Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 95 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Blackpool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrea Woodruff (Area Manager)

Alcedo Care Blackpool Reviews (95)

Total of 95, showing 41-60
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.886) out of 10, based on 21 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 95 reviews.

Overall Experience

  • 88
  • 7
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Date Published

95
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10
21
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Review from C W (Son of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo started caring for Mum at short notice after her discharge from an extended stay in hospital due to Covid. I'm really happy with the attention to detail in setting up the care plan and with the way that it's been implemented so far. Mum typically hates change but has quickly become at ease with
the team of carers. The level of detail provided by the carers in the app keeps the family well informed and is very reassuring to us, particularly when we're unable to see Mum for a few days. Now that the initial trial period has come to an end, we are very happy to have confirmed ongoing care with Alcedo for the foreseeable future. Thank you!

Reply from Stephen, Sinnott at Alcedo Care Blackpool

Thank you for such a great review, it really is appreciated!

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Review from Peter C (Son of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Alcedo Care workers make Dad feel comfortable and at home. They all carry out their duties with care and a very high standard of professionalism. I would highly recommend Alcedo Care.

Reply from Stephen Sinnott, Care Manager at Alcedo Care Blackpool

Thank you for such a great review. We are pleased you are happy with our service.

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Review from Wayne P (Son of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this company? My elderly Mum (91) was terminally ill and given weeks/months to live in December 2021. Her wishes were to stay in the family home, and subsequently, I made sure this happened. Mum initially didn't want any people coming in, but in the end it was necessary. All the
lovely staff that dealt with my Mum, really are a credit to the company. Their professional manner, and compassion at such a tough time for Mum, was second to none. Nothing was ever too much trouble. Mum took a particular shine to 2 members of staff in particular, who both went above and beyond their duties. Sadly Mum passed in April, but without Alcedo Care, I would have been lost in the end. You provided peace of mind, not just for me, but for all Mum's family. Thank you all from the bottom of my heart. I would wholeheartedly recommend your company to anyone that is looking for a top-level care company.

Reply from Stephen Sinnott, Care Manager at Alcedo Care Blackpool

Thank you for such a lovely review. It was our privilege to have cared for your Mum.

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Review from D B (Daughter of Client) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the carers we have had have been second to none, always going above and beyond to help my parents. In fact, one carer actually saved my mum's life on two occasions. The manager appears to have everything running like clockwork.

Reply from Steve Sinnott, Care Manager at Alcedo Care Blackpool

Thank you for your review. We are pleased your parents are happy with our service.

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Review from Gail E (Wife of Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all staff. My husband is treated with dignity and care. I have found all the staff to be very friendly and we are treated like a member of the family. I would thoroughly recommend Alcedo Care, the staff go above and beyond to assist us as much as they can.

Reply from Steve Sinnott, Care Manager at Alcedo Care Blackpool

Thank you for your great review, Gail. I will pass your comments on to the team!

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Review from G H (Client) assisted by family/friend published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is excellent. They are always professional at all times and always putting me at ease. Any problems that arise they always let my son know who sorts it out. They really do an excellent job on each visit.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely review.
Kind Regards
Vickie

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Review from M C (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Would recommend.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely review.
Kind Regards,
Victoria

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Review from S R (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 3 carers are lovely, reliable, and do anything for me.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you very much for your lovely review.


Kind regards
Vickie

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Review from D H (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to see all the amazing office staff smile.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you very much for your lovely review.


Kind regards
Vickie

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Review from M R (Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are very satisfied with the care and help we receive from Alcedo. The carers are also our friends now and any problems we have they are willing to sit and listen, being house-bound more or less, this is a great comfort. Being both poorly it's nice to be in our own home and knowing there
will be someone calling on us and reporting should we need you. Thank you very much.

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Review from Suzanne M (Daughter of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have bonded with Dad and genuinely seem to care about his wellbeing. They are helpful and kind, they are observant of any changes in Dad's welfare. They are always cheerful and brighten up Dad's day, they are a breath of fresh air. As we live in Manchester, it is hard to put your trust
in others to look after your loved ones, but we have faith that the carers have Dad's best interests at heart.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you very much for your lovely review. Kind regards.

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Review from Lesley W (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visit my mother daily, they are always polite and according to my mum they are 'like one of the family'. They carry out all tasks as required, are always smart, and have good communication skills.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you so much for your lovely response. Kind regards, Vickie.

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Review from Amanda T (Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers always support me with all my everyday needs, they assist me with my cleaning and social support and I love and enjoy the company of the carers.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you so much for your lovely response. Kind regards, Vickie.

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Review from Sheila H (Daughter-in-law of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have no idea how Dad would manage both physically and psychologically without the excellent care and support from his dedicated carers. He frequently tells us how ‘amazing and kind’ they all are. On any occasion we contact the office our calls are answered promptly and any enquiry or request
dealt with efficiently and professionally. Words cannot express our sincerest thanks.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you for your lovely response. Kind regards, Victoria.

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Review from Colin H (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and do an excellent job of looking after my dad on every visit, always polite and treating him with dignity, can't do enough for him. They are always talking to him and laughing with him on every visit which is great to see, I would highly recommend them.

Reply from Victoria Leecy, Registered Manager at Alcedo Care Blackpool

Thank you Colin for your lovely response, it is a pleasure. Kind regards, Vickie.

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Review from Gwyn T (Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care has been there for me since June 2021, they have helped me deal with my condition and have also supported my family. Nothing is too small for the carers and they go above and beyond. They have supported me to make the most of the time I have left. They also have the best night staff! Professional
but family feel.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank You so much for your lovely response. Kind Regards

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Review from Niall B (Son-in-law of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad came home from hospital, he was really apprehensive for the Carers to come. He had no need to worry as, on the very first visit, angels in blue arrived in the form of two truly wonderful members of staff. All the care Dad received was of a high and professional standard. We also want to send
special thanks to two other members of staff in particular. Their care and empathy shone through. Thank you once again to all you lovely people. Carry on doing what you do because what you do really makes a difference to all involved.

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Review from Carl R (Son of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and reliable very caring service trustworthy and love them all.
Carers are good at timekeeping.
Excellent service for when I was discharged from hospital package put into place very quickly. Emergency visits were put into place very quickly and efficiently.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely response.
Kind Regards
Vickie

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Review from Helen E (Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care has been there for me over the last 12 months. The carers are kind, friendly, caring and compassionate. They are also very respectful. They have helped me maintain my normal way of life which I am so grateful for. I couldn’t recommend this company enough.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your kind words.


Best Regards Vickie

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Review from James O (Son of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic service. Was amazed at how fast they were to react and assist with our needs. The impact of having a daily visit has helped improve morale and provided some respite for the whole family. Knowing that we can lean on Alcedo for more support removes a huge burden.

Reply from Victoria Leecy, TBA at Alcedo Care Blackpool

Thank you for your lovely response.


Kind Regards
Vickie

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Alcedo Care Blackpool is calculated as follows: ( (110 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 123 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Andrea

Andrea Woodruff

Job Title: Care Manager

Joined: 2022

I'm Andrea, the Area Manager for Alcedo in Lancaster and Blackpool, with over 10 years of experience in all aspects of care. I started with Alcedo in December 2022 as a Coordinator for the agency side of the business, progressed to Care Manager in Blackpool, and now proudly oversee both areas in my current role.


Originally from Gibraltar, I began my career in care working in a children’s home, supporting families through a 12-week programme designed to help parents reunite with their children. After moving to the UK in 2015, I spent some time in insurance management before returning to care following maternity leave, and I haven’t looked back since.


I’ve truly found my niche in this sector. I love what I do and feel privileged to work with such a committed and compassionate team. Our clients and staff are at the heart of everything we do, and I’m passionate about maintaining the high standards Alcedo is known for.


When I’m not working, you’ll usually find me enjoying days out with my husband and our three children, or relaxing with a good Netflix series.

Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.

Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

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Faye Weldon

Job Title: Recruiter

Joined: 2025

My name is Faye and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker. My role is to work with our operations team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has an Enhanced Service - more info.