Alcedo Care Blackpool

Unit 5 Whitehills Drive, Whitehills Business Park, Blackpool FY4 5LW
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9.9 95 Reviews
  • Alcedo Care Blackpool, Blackpool
Alcedo Care Blackpool pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The teamwork closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all their independent reviews to get an insight into what their clients think about them - scoring them a 9.9 out of 10 this rating places them in the top 2% of the highest-rated Home Care Providers in the North West. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - 'Enriching Lives & Supporting Independence'

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Blackpool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrea Woodruff (Area Manager)

Alcedo Care Blackpool Reviews (95)

Total of 95, showing 21-40
9.9

Alcedo Care Blackpool has a Review Score of 9.9 (9.886) out of 10, based on 21 reviews in the last 2 years. Over all time Alcedo Care Blackpool has 95 reviews.

Overall Experience

  • 88
  • 7
  • 0
  • 0
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Date Published

95
6
10
21
74

Review from Kay C (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, professional staff, going the extra mile to facilitate my father's needs in an efficient and caring way. Everyone I have dealt with has been so friendly and supportive. I feel confident that my Dad is going to get the support he needs to live independently for as long as possible.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your lovely review. I'm pleased to hear we are able to support your father at a time when needed. I will pass on the feedback to the team. Kind regards, from the Blackpool team

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Review from Kristina H (Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very supportive and friendly. They are very patient and no job is hard for them. They support me with washing and dressing my top half due to a shoulder operation in January. They wash my hair, assist with my shower, change my bed for me and do other jobs I cannot do myself. At the moment
they have a staff shortage due to holidays and sickness, so the times are various at the moment, but otherwise very good service. I would also like to thank the office staff too.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your review! We appreciate your understanding of visit times and slight variations. It is a pleasure to offer you a great service
Kind regards,
The manager and the team.

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Review from Basil D (Husband of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers sent to look after my wife was always on time, had a pleasant attitude, and were very attentive to her needs. Very willing to do anything to make her more at home.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for the lovely review. I'm glad Alcedo Care Blackpool could support your wife at a time when needed. Thank you from all the office staff.

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Review from X F (Grandson of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the team was beyond amazing. How they calmed my nan on her bad days. The peace of mind they gave the family knowing she is being looked after to the highest standard and she also had a smile on her face when they had been around. The support given while my grandad was in hospital,
I can't give them thanks enough.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for the amazing feedback. I'm glad you are happy with the service provided by Alcedo Care and the carers who provide your nan with support. It's a pleasure to have your nan as a client. Thank you from all the team at Blackpool.

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Review from Gail N (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we're new to having carers we have managed well with our live-in carer and myself doing this for two and a half years.
Things changed with Mum's condition and sadly after Dad's passing we needed extra help. Alcedo came highly recommended.
I have my own business and hear of problems with some care
companies so I was very worried about bringing carers in. But I'm very happy with my choice of Alcedo as my mum is my priority and I'm confident Mum is in good hands.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.

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Review from M R (Wife of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo came out to see us and explained everything to us about what care we would get. They were very nice when we met them, very polite and respectful to us. Since we started, the carers coming to the house are very polite, happy, funny, make conversation with you, respect us and our house. They go
above and beyond for us, they help anytime we need them, Alcedo staff are brilliant.
The office staff are brilliant, always there to help and to answer questions.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.

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Review from Pam W (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a holiday in Blackpool and whilst I was there Alcedo Care Blackpool branch took fantastic care of me. They came to my hotel twice every day to assist me, at the times I requested. The carers were friendly caring and very professional and the office staff could not do more for me. I would recommend
Alcedo Care to everyone.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for the lovely review. We are so happy we could support you to have a fabulous holiday.
Please do not hesitate to get in touch if you are heading to Blackpool for a second holiday. Take care.

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Review from S N (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We realise the challenges faced by adult social care providers and had no complaints about the standard of care we received from Alcedo. Even during the pandemic, they were reliable and the care was seamless.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for such a lovely review. It was our privilege to have cared for your Mum. I wish her all the best and hope she is settled in her new home.

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Review from Veronica E (Wife of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all our carers are excellent and often go above and beyond expectations.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your review. I'm glad to hear you are happy with the carers that provide you with care and support. I will pass this on to the team. Thank you from all the team at Blackpool.

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Review from John M (Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Many thanks for the review. I'm pleased to hear you are happy with the service provided and that all carers are meeting your care and support needs. Many thanks from all the office team at Alcedo Blackpool.

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Review from R T (Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers up to date are very good, keep it up.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your review. I will pass the lovely feedback on to all the carers. Thank you from all the team at Alcedo Care Blackpool.

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Review from Nancy P (Wife of Client) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of your staff called today to get a signature and while here my husband was in distress and needed the commode and bed. The carer got him sorted and into bed showing kindness and care. We were very impressed as we have been with the carers coming in the first few days

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your lovely review. I'm pleased to know that your husband was supported at a time he needed it even though our field carer supervisor was only attending for a signature. We aim to provide quality care at all times and I'm sure you will continue to be impressed with the service. I will pass the lovely feedback on to the staff member. Thank you from all the office team at Alcedo Care Blackpool.

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Review from M B (Son of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, professional staff. Always good-natured and helpful. I only have praise and respect for the amazing job that they do.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your lovely feedback. I'm pleased to hear you are happy with the service Alcedo has provided you with. Thank you from all the team at Alcedo.

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Review from S B (Wife of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Alcedo Care Blackpool have been absolutely outstanding even more so as my husband is a 'complex case'. The carers are always on time, they are very efficient and caring towards me also. I cannot thank them enough for what they have done for my husband and also the help and respect to
me. It is nice to know that my husband is in very good hands and I don't have to worry about his wellbeing. Alcedo carers are beyond outstanding. We are very lucky to have them.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for your lovely response. It's great to hear that you are pleased with the service Alcedo has provided you with. Thank you from all the team at Alcedo Blackpool.

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Review from Hilary S (Next of Kin) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally, I just wanted to say a great big thank you for all the care Alcedo carers gave my mum. It was hard the first few weeks to let people who I didn't know come into my mum's home to care for her as no one you think can do it like you. How wrong was I? For 8 months we worked together doing the best
we could helping mum, I got to the point where I trusted them and I stepped back. Alcedo Care were amazing and looked to mum in the best way possible in every situation. They all became part of the family their understanding, tolerance when she was having a bad day, the laughter when she was on form. They always were there for me when I was upset and needed to talk. We got her from not being able to walk to walking with her frame again, it was a long haul but we did it, that's all she wanted. She was determined and a fighter. That dreaded time came for her to be reunited with my dad. So it was time for Alcedo Care to move on and I must honestly say I miss them all. Once again, thank you.

Reply from Lisa Floyd at Alcedo Care Blackpool

Thank you for the amazing feedback Hilary. It was a pleasure to care for your mum, she was an amazing lady. It is lovely to know we are missed and I will pass the feedback on to all the carers providing the care and support.

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Review from Marcia M (Wife of Client) published on 3 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided to us. It is very good having the same person each time.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for leaving a lovely review. I'm happy to hear you are pleased with the service provided. Continuity of care is very important to us and it's great to hear that you are pleased with having the same carer to support your husband. Thank you from all the team at Alcedo.

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Review from Yvonne A (Client) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending this company to anyone. The carers are of the highest professional standard. The care is consistently high and the attitude towards me has consistently been one of dignity and respect. Each shift brings differently varied challenges for the staff and each member
of the team meets those challenges and deals with each episode appropriately. They are always cheerful and their attitude is upbeat and positive. When they leave I feel comfortable, safe, and relaxed looking forward to their next visit.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you for the amazing feedback. I'm glad you are happy with the service provided and the carers who provide you with support. It's a pleasure to have you as a client.

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Review from Barry L-C (Partner of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant - most are extremely helpful and caring. My partner loves the emotions from the carers, and nothing is too much trouble. They are now part of the family.

Reply from Lisa Floyd, TBC at Alcedo Care Blackpool

Thank you so much for the lovely review from all the team at Alcedo.

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Review from Laura W (Granddaughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was looked after by Alcedo, she had MS and was disabled, so she had very specific needs. The Field Care Supervisor and the whole team gave her excellent care and truly went above and beyond to brighten her day with many personal touches. She has sadly passed away now, and some of her
carers even attended her funeral. I am beyond grateful for the care she received in her final few years, thank you!

Reply from Lisa Floyd, Care Manager at Alcedo Care Blackpool

Thank you for such a lovely review. It was our privilege to have cared for your Mum.

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Review from Chris B (Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Alcedo now for over a month with the complex team who have supported my recovery all the way. The team of carers are amazing and support me with my daily activities and goes above and beyond. It’s great having nurses on hand to support the team with my condition. Myself and my wife
are always treated with dignity and respect. All issues are resolved promptly and professionally.

Reply from Rosie Caunt, Registered Manager at Alcedo Care Blackpool

Thank you Chris for your great feedback! We are all delighted to hear that the service we provide is meeting your needs. Kind regards Rosie and the team.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Alcedo Care Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Alcedo Care Blackpool is calculated as follows: ( (110 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 123 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackpool is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Andrea

Andrea Woodruff

Job Title: Care Manager

Joined: 2022

I'm Andrea, the Area Manager for Alcedo in Lancaster and Blackpool, with over 10 years of experience in all aspects of care. I started with Alcedo in December 2022 as a Coordinator for the agency side of the business, progressed to Care Manager in Blackpool, and now proudly oversee both areas in my current role.


Originally from Gibraltar, I began my career in care working in a children’s home, supporting families through a 12-week programme designed to help parents reunite with their children. After moving to the UK in 2015, I spent some time in insurance management before returning to care following maternity leave, and I haven’t looked back since.


I’ve truly found my niche in this sector. I love what I do and feel privileged to work with such a committed and compassionate team. Our clients and staff are at the heart of everything we do, and I’m passionate about maintaining the high standards Alcedo is known for.


When I’m not working, you’ll usually find me enjoying days out with my husband and our three children, or relaxing with a good Netflix series.

Michaela

Michaela Allen

Job Title: Deputy Manager

Joined: 2019

My name is Michaela and I’m the Deputy Manager for Alcedo Care Blackpool.


This is an industry that is new to me but I felt right at home as soon as I began my work out in the community.


I love to help people and love listening to people's stories and tales of their lives.


I began to think about my future development and looked into becoming an ambassador for my area but then I got an opportunity to join the fantastic office team and become a care coordinator so that I can continue to help and assist with clients' care packages and needs from behind the scenes.


My new role has me facing a lot of challenges daily but I have a lot of support and help from everyone in the office so that we can overcome obstacles as a team.


I have since been promoted to deputy manager and I am so proud to be a part of the management team.


My animals mean the world to me and they always manage to comfort me when I need it. I love to travel and always look forward to my next break away whether it is UK or international.

Natalie

Natalie Middleton

Job Title: Care Coordinator

Joined: 2024

My name is Natalie and I am the Care Coordinator at Alcedo Care Blackpool. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.

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Faye Weldon

Job Title: Recruiter

Joined: 2025

My name is Faye and I’m the recruiter at Alcedo Care Blackpool. I work to fill our care jobs in Blackpool and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker. My role is to work with our operations team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackpool to verify any information. View our terms and conditions. Alcedo Care Blackpool has an Enhanced Service - more info.