Home Instead (East Lancashire)

We have been very impressed by the level of service provided by Home Instead, from the initial consultation and throughout Barbara's care. The carers who were assigned to Barbara (Barbara and Jayne) have been outstanding. Their care, kindness and thoughtfulness are really appreciated. They always took the time to be completely present when with Barbara and always thought of interesting and enjoyable activities for her to do and places to visit. As a family we are very grateful for this.

We are always so impressed with the professions who care for my husband. They are kind as well as efficient and knowledgeable. We feel very safe and well cared for both my husband's and myself. Cannot praise our team enough.

110% would recommend

This has been the best decision for all of us, and most importantly, my Father. Due to the sensitive nature of the professional carers, the transition has been highly successful and my Father is extremely happy with the care package in-place.

The home service enables my mum to remain at home and promotes her dignity, independence and safety. The communication and support to both the service user and family is excellent. The staff are friendly, innovative, caring and compassionate. The office answer any emails swiftly and answer the phone in a timely manner. They provide support, guidance, advice and reassurance. Our experience is excellent and I would not hesitate to recommend the service to others looking for support at home.

The companionship provided to my Dad has been excellent. A professional, caring and reliable team who we will be in touch with again as my parents’ care needs change. It’s been reassuring to know that there is a local company who are able to provide an excellent bespoke care package.

The lady that completed the review for my mum was lovely and listened to everything both myself and my mum had to say with empathy and respect. Overall, very happy with the service provided and the carers that attend.

My carers are all responsive and caring. Office staff are accommodating if I need to reschedule or cancel visits. I would recommend.

I am very pleased with all the support I get form everyone.

I always felt supported by the staff as well; Alzheimer's affects all the family and they were always at the end of a phone when needed.

The service provided is done professionally and with care and attention at all times. I feel reassured in the knowledge my mother is safe in their hands and is being cared for by a team of people who enjoy what they do, with customer care, safety and attention top priorities.

They are well trained and patient with Mum, politely forceful enough to get essential jobs done, that Mum is reluctant to do. Without the care she receives Mum could not live independently and I could not manage living at a distance.

The process of arranging care was first of all a visit to our home for information gathering which was done in a friendly way. This was followed up with a visit to check on health and safety issues ie where is the stop tap/egress in case of fire etc so this gave me peace of mind about leaving my husband with a carer in order to have some respite myself. The carers are normally the same people and anyone new is introduced to us attending with a known carer initially again gives me peace of mind. I have found all the carers to be helpful and professional. The staff at the office have always been contactable when I have had a query or wanted to change the hours. They are always up-beat and ask how I am as well as my husband. We have never had a session missed or people late despite covid. I feel that they have all become friends as well as professional care givers.

We have been using Home Instead for the last 5-months to help with care/respite for my parents. My mum has been diagnosed with Parkinson's/Dementia; she is quite fit physically, it is the day to day tasks that she was struggling with, and my dad was finding it hard to know how to help her, especially with personal hygiene. They have one main carer who is fantastic, and Mum really gets on with; she goes that extra mile and notifies us of anything she thinks we should be aware of. She really cares about "her ladies". They have also introduced other carers as well so that Mum isn't totally reliant on one person. They too are well matched to my parents. This gives us peace of mind, and we feel reassured that they would contact us immediately if there were any problems. The office staff too are very approachable and friendly and try to make everything personal to you. They helped us increase the care seamlessly in a way that was acceptable to our parents.

Since my Mum has become a user of Home Instead we have had a small peace of mind. They take care to ensure she has the same small cohort of carers visiting her so she gets used to them. They have time, there’s no rush to get to the next client. As a result, my mum hasn’t sent them ‘packing’! Being a very feisty 90-year old who thinks she is still a spring chicken and can do everything herself they have developed a good relationship with her. The staff at the office are well informed and nothing is too much trouble. Can’t fault them at all. Any concerns are quickly passed on, in or out of office hours.

My cousin became confused and forgetful during the first lockdown. As I live on the other side of the country, I needed a company I could trust to look after my elderly cousin and to keep me informed. Home Instead have fitted the criteria. I cannot visit at the moment due to Covid and Lancashire in Tier 3 and now Tier 4 but I know she is being well looked after. The staff are caring and either they or the management will contact me if there is an issue. They tried to make Christmas as cheerful as possible. I would not hesitate to recommend them.

This is a really good service. Over the time mum and our family have been connected with Home Instead, we have been very pleased with the care mum has received and the administrative aspects of the organisation's contact with us. In particular this month, mum's helper was on hand when mum received some very difficult news of the death of her only sibling. The helper was so calm and helpful to mum and stayed with her to make sure she was ok. They have developed a good relationship over the past year and it is reassuring for the peace of mind of the family to know mum's helper is calling in twice a week. Thank you so much to all of you!

Home Instead is the best care agency I have experienced both personally for my mum and professionally as a manager of support services for a wide variety of needs. The caregivers go over and above to give person-centred care and my mum has been receiving care for over 5 months without my issue. It's a very bespoke service and the whole organisation is involved in making life easier and more fulfilling for her. She is a very independent 81-year-old and this service has been perfect for her. It has also been great in giving our family peace of mind in knowing she is receiving fabulous care. I couldn't recommend them enough. Wonderful service, wonderful staff.

This is definitely a five-star service.