Home Instead (Lytham, Fylde & Wyre)

Owners of Home Instead Lytham, Fylde & Wyre

I oversee the whole operation of running Home Instead South Lakes, Home Instead Lytham, Fylde & Wyre and Home Instead Preston & South Ribble, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients. I have been assessed by the CQC as competent to hold Registered Manager status for the business, which I share with Judy Clay, Director, who is also a Nominated Individual with the CQC. I completed Level 5 Management and Leadership in Adult Social Care in 2022, which is the qualification needed to hold Registered Manager status in England.

I am fully responsible for overseeing a Caring, Responsive, Effective, Well-led and Safe Domiciliary care business, ably supported by the Senior Leadership Team and Office Support Team.

I also oversee the Safeguarding Team, which ensures all Care Professionals are kept up to date and trained on all Safeguarding protocols. I am the Privacy Champion for all data protection matters in the business.

I love my role and working with the whole Team to ensure our Care Professionals can all deliver exceptional care to all our clients in the South Lakes community. I am so proud that we have been rated ‘OUTSTANDING’ with the CQC since we began, and our 10 rating on homecare.co.uk.

Our business has grown significantly since I joined in 2020, and we are adapting and listening to our Care Professionals and clients to continue to deliver OUTSTANDING care to enable people to Live Well Their Way in our community!

As an Operations Manager, you will play a critical role in driving efficiency, streamlining processes, and ensuring smooth day-to-day operations across the organisation. You’ll oversee key departments, manage cross-functional teams, and implement strategies that support business growth and operational excellence. This role requires a hands-on leader with strong problem-solving skills and a passion for continuous improvement.

I joined Home Instead over four years ago, and my journey here has been incredibly rewarding. In my role as Group Business Development and Systems Manager, I am responsible for supporting all three offices across various aspects of business operations. This includes ensuring our systems work seamlessly together, managing data and reporting, driving further business development, and fostering collaboration between the offices to maintain alignment and efficiency.

Previously, my role focused on onboarding new clients, guiding them from their initial enquiry to their very first visits. I worked closely with external agencies to address client requirements, family needs, and funding, ensuring every client’s experience was OUTSTANDING from the very start. I also ensured our clients were invoiced correctly, queries were resolved promptly, and our Care Professionals were paid accurately.

I continue to maintain and optimise our IT systems and software, ensuring we operate as efficiently as possible. Together with the rest of the office support team, I strive to ensure our Care Professionals and clients always have an exceptional experience at Home Instead.

I absolutely love working here! Home Instead is an incredible place with amazing people. I’m proud to help grow the business and ensure that people across our communities receive the OUTSTANDING care they deserve. We truly change lives every day!

Julie oversees our recruitment and retention. This includes all staff welfare and wellbeing, training needs and roles.