Home Instead (Lytham, Fylde & Wyre)

My mother had the best of care from the Home Instead staff. They were prompt , caring, observant and trustworthy. Cat in particular shone out as a phenomenally kind thoughtful and communicative carer.

I had a great experience with respite care on a short break in Lytham St Anne's. The support was centred around my wants and needs and Connor was friendly, helpful and made me feel comfortable. I will definitely use Home Instead next time I come to Lytham St Anne's.

Very happy with the carers that came to help my parents at home. They were all very kind and my parents remember them fondly. The app was useful for keeping updated as I live at a distance. When my parents moved into a care home they visited to clean and tidy the house to a very high standard.

Good, caring support and help. I enjoy the company of the carers and the ability to go out shopping, and their support with my activities. I have, through time, built up friendships and trust with several carers, which is good for my wellbeing. Showing me empathy and respect, and I love to have a fun time with fun carers who have the same sense of humour as I do.

It was a great help being taken to a medical appointment, especially with shopping for another important item. The housework enables me to live in tidiness.

It is annoying when the timing of the visits keep changing. The quality of care given by different carers is very variable. I was really unhappy that I was charged double at Christmas for care I did not receive as I had gone into a home for a fortnight.

From my first telephone call, I was made to feel that nothing wasn't achievable. Professional, polite, very accommodating. The staff were brilliant with my husband, caring and understanding giving reassurance throughout.

Equally the office team are always helpful, efficient and friendly resolving any problems or changes required straight away.

Home Instead are a valued support. Much appreciate the flexibility of tasks, e.g. help in home, going shopping, and particularly visits for health care. My sister enjoys the companionship of all the carers. It helps me as the next of kin to have the Birdie App to receive updates of visits etc. Thank you!

My mum has been very pleased with the service. Other than some initial admin challenges everything has been very good. The carers are all kind and reliable and provide exactly what my mum needs. It makes all the difference and gives Mum the opportunity to live an independent life in her own home. Many Thanks.

Care manager has an excellent understanding of my sister's needs and ensures that her team of carers meet these needs. There is excellent communication between us especially if there are any immediate concerns about her health and well being.

Home Instead really care about their service users they became a part of our lives when our nan needed care at home. They would go above and beyond to help and my nan loved them all. They were there right until the end of my nan's life and I wouldn’t have chosen anyone else.

On the first visit, my nan was so worried about it and nervous about meeting new people so when Home Instead arrived to meet Nan they were very pleasant and within about 15 minutes my nan was so comfortable about having them in her home and was happy to get them to take care of all her needs. Home Instead have been a blessing to my whole family.

Extremely helpful and very professional with everything they do, the amount of time and effort put in is absolutely astounding. Nothing is ever a problem for these guys. Big thanks to the manager who always goes above and beyond.

Support and communication for us was also invaluable and I can’t praise this care firm enough.

I can only thank each of them for the great care they provide for my mum. She is very happy with the care she receives, and that’s what is most important of all.

Very happy with the carers. Not so happy with notice period to temporarily suspend - too long notice has to be given.

There is a good standard of care and Mum is happy and feels looked after. She enjoys chatting to the staff and feels that they genuinely want to support her needs. When there have been problems they have been quickly addressed by the staff.

Mum is now 96 years old and continues to want to live at home. So the caregiving services which Home Instead provide are increasingly important.

Amazing service, the care felt really personal and caring but also professional and above and beyond just a job to the carers. Always polite and inclusive to the rest of the family.