First Floor, Unit 1 Olympic Court, Boardmans Way, Whitehills Business Park, Blackpool FY4 5GU
Group : Home Instead Senior Care
Person in charge: Sophie Hoyle (Registered Care Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 40
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Home Instead Senior Care (Lytham, Fylde & Wyre): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Home Instead Senior Care (Lytham, Fylde & Wyre) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Lytham, Fylde & Wyre) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Home Instead Senior Care (Lytham, Fylde & Wyre) is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Lytham, Fylde & Wyre) is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Home Instead Senior Care (Lytham, Fylde & Wyre) has a Review Score of 8 (8.000) from 2 Reviews
Review submitted from a Postal Card by Louise J (Relative of Resident) with assistance of Relative of Resident/Service User on Tuesday 3 April 2018.
On the whole completely satisfied with care received.
How likely would you be to recommend Home Instead Senior Care (Lytham, Fylde & Wyre)? Likely
Review submitted from a Postal Card by Jack P (Client) on Monday 21 August 2017. Relates to July 2017.
My relationship with my carers is cordial, helpful and well needed.
How likely would you be to recommend Home Instead Senior Care (Lytham, Fylde & Wyre)? Extremely Likely