Home Instead (Lytham, Fylde & Wyre)

My Mum was with Home Instead for a few months and the stress they caused us as a family was horrendous. The caregivers, as a whole, were good but the office staff were rude and obnoxious. I asked them repeatedly for continuity of care that was promised on the day of assessment but when I brought this up with the manager I was told this never happened. The carers themselves were embarrassed and insisted the stress we were dealing with was unacceptable. They often left because of things they were having to tolerate. I could never raise a problem with the office as they would always make it appear I was wrong. The company made me feel this way. Everything I did or said I began to doubt myself so when a problem arose with particular carers, I just let things slide. Mum dreaded certain carers coming but when I asked for the care coordinator to visit and speak to Mum, again it never happened. Last but not least, a carer used the toilet whilst Mum was in the bathroom. Can’t be right, can it?

Very good. Very helpful and caring. It would be better if you had the same carers all the time.

I have been a client of Home Instead (Lytham, Fylde & Wyre) for a while now, I feel that I have confidence in my carers to provide me with the care I require. All tasks that I require are carried out without question.

Thanks.

My mum loves her carers visiting and sees them as friends. It gives me piece of mind that someone is checking on her and keeping her company when I'm working. They can't do enough for her and she enjoys their trips out.

The office staff and management were always helpful and accommodating when times needed to be changed. I would be happy to recommend Home Instead to anyone who needs care for a friend or relative.

The carers are friendly and always do whatever is asked, they give my mother in law a lot of company and she enjoys their visits. The office keep in touch and let us know of any changes and have check ins regularly to see if we are happy with everything. My mother in law has gained a lot of confidence since they have started coming.

I have employed quite a few care providers up to this date and I can honestly say that Home Instead (Lytham, Fylde & Wyre) ranks the highest of them all as far as I am concerned. I find that I can rely on and trust not only the carers they send but the office staff as well. A lot of care is taken in the first instance to match you with a particular team of carers that will complement your personality, likes and dislikes. If they make the wrong choice, which is not very often, then one phone call to the office is needed to put the matter right. Home Instead (Lytham, Fylde & Wyre) care about their clients, not just for them. As far as I am concerned, the best thing about this organisation is that you get the same carers consistently. I am able to get to know my carers and so my trust and confidence grows, not only in them but in myself too.

My mum needed someone to go in for an hour a day to just make sure she had a hot meal, shower and light cleaning etc. I live overseas, and the staff were excellent and caring, went above and beyond, always available to call and ask questions that I had. Would highly recommend this service to anyone needing help with eldercare. Gives me peace of mind that my loved one is being cared for by professional, knowledgeable individuals. Thanks so much, Home Instead!

Having prior experience of other care providers - Home Instead was in a different league. The whole team were approachable and so helpful and catered for the individual needs of our mum rather than a blanket approach of one size fits all.

I really enjoy my caregiver coming each week. She is very supportive. She has helped me to stay more independent. Highly recommended, nice to see a friendly face each week. Always very professional and nothing is too much for them.

The Carers are good timekeepers, courteous, caring, polite and are very good at making my husband laugh and enjoy his visits, they care for him very well. He likes having a reliable care team that look after him. This has even been made possible even during these difficult times of COVID-19.

The caregivers are friendly, reliable and helpful. They take you out if you want. They all drive safely, because of mum's sight disability, the caregivers are thoughtful, especially when outdoors. They are pleasant and aware of mums needs and preferences. They are flexible and ready to adapt. It is easy to contact the service when needed, and the office staff are generally efficient.

On the whole completely satisfied with care received.

My relationship with my carers is cordial, helpful and well needed.