Home Instead (Lytham, Fylde & Wyre)

First Floor, Unit 1 Olympic Court, Boardmans Way, Whitehills Business Park, Blackpool FY4 5GU
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9.5 33 Reviews
  • Home Instead (Lytham, Fylde & Wyre), Blackpool
Home Instead (Lytham, Fylde & Wyre) are here to support you through the process of finding care for a loved one. Providing companionship, home help and personal care to the elderly in their own homes across Lytham, Fylde and Wyre, the services are totally client-centred providing the necessary support and stimulation to maintain independence, dignity and safety.

Home Instead (Lytham, Fylde and Wyre) make sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Visits are a minimum of one hour.

Home Instead provide quality live in care to clients who choose to stay in their own home and live independently with the help of care givers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £38
  • Weekly Live-in Care Fees: £1715 – £1995

Please make an enquiry or contact the office to discuss fees. Fees are based on the individual's needs following a consultation.

These prices are only a guideline, please contact Home Instead (Lytham, Fylde & Wyre) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Maria Turner (Branch Manager)

Home Instead (Lytham, Fylde & Wyre) Reviews (33)

Total of 33, showing 21-33
9.5

Home Instead (Lytham, Fylde & Wyre) has a Review Score of 9.5 (9.526) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Lytham, Fylde & Wyre) has 33 reviews.

Overall Experience

  • 28
  • 3
  • 1
  • 0
  • 1

Date Published

33
4
9
19
14

Review from Margaret H (Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead (Lytham, Fylde & Wyre) for a while now, I feel that I have confidence in my carers to provide me with the care I require. All tasks that I require are carried out without question.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, we are glad to hear that we assist however you require.

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Review from C L (Nephew of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all excellent when my uncle needed that bit of extra help.
Nothing was too much trouble.
I found their services friendly and professional.
A credit to their industry.
Thanks.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, i'm glad we could help your uncle.

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Review from A g (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her carers visiting and sees them as friends. It gives me piece of mind that someone is checking on her and keeping her company when I'm working. They can't do enough for her and she enjoys their trips out.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review and we are glad your mum is enjoying the visits and trips out.

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Review from Sharon Y (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead visited my mum from October 2020 until January 2021 during that time they were caring, efficient and reliable even during the Covid pandemic. All of the care givers were trustworthy and looked after mum to a high standard and she was very happy to welcome them in to her home.
The office
staff and management were always helpful and accommodating when times needed to be changed. I would be happy to recommend Home Instead to anyone who needs care for a friend or relative.

Reply from Mary Noone, Operational Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for you review, I'm glad that we were able to support your mum.

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Review from Robert C (Son-in-law of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and always do whatever is asked, they give my mother in law a lot of company and she enjoys their visits. The office keep in touch and let us know of any changes and have check ins regularly to see if we are happy with everything. My mother in law has gained a lot of confidence
since they have started coming.

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Review from Janet T (Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed quite a few care providers up to this date and I can honestly say that Home Instead (Lytham, Fylde & Wyre) ranks the highest of them all as far as I am concerned. I find that I can rely on and trust not only the carers they send but the office staff as well. A lot of care is taken in
the first instance to match you with a particular team of carers that will complement your personality, likes and dislikes. If they make the wrong choice, which is not very often, then one phone call to the office is needed to put the matter right. Home Instead (Lytham, Fylde & Wyre) care about their clients, not just for them. As far as I am concerned, the best thing about this organisation is that you get the same carers consistently. I am able to get to know my carers and so my trust and confidence grows, not only in them but in myself too.

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely review, we are glad you are getting the service we strive to provide.

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Review from S J (Daughter of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed someone to go in for an hour a day to just make sure she had a hot meal, shower and light cleaning etc. I live overseas, and the staff were excellent and caring, went above and beyond, always available to call and ask questions that I had. Would highly recommend this service to anyone
needing help with eldercare. Gives me peace of mind that my loved one is being cared for by professional, knowledgeable individuals. Thanks so much, Home Instead!

Reply from Mary Noone, Care Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your lovely comments, we're glad we are giving you peace of mind.

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Review from Adelle T (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having prior experience of other care providers - Home Instead was in a different league. The whole team were approachable and so helpful and catered for the individual needs of our mum rather than a blanket approach of one size fits all.

Reply from Mary Noone, Manager at Home Instead (Lytham, Fylde & Wyre)

Dear Adele
We are thrilled to have been able to provide a good service to your mum, yourself and your family. Thank you for the review.

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Review from Brian F (Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy my caregiver coming each week. She is very supportive. She has helped me to stay more independent. Highly recommended, nice to see a friendly face each week. Always very professional and nothing is too much for them.

Reply from Mary Noone, Manager at Home Instead (Lytham, Fylde & Wyre)

Dear Brian. Thank you very much for your review, we are glad you are enjoying seeing your caregiver and she is helping you to stay independent.

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Review from Patricia K (Wife of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers are good timekeepers, courteous, caring, polite and are very good at making my husband laugh and enjoy his visits, they care for him very well. He likes having a reliable care team that look after him. This has even been made possible even during these difficult times of COVID-19.

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Review from K K (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are friendly, reliable and helpful. They take you out if you want. They all drive safely, because of mum's sight disability, the caregivers are thoughtful, especially when outdoors. They are pleasant and aware of mums needs and preferences. They are flexible and ready to adapt. It is
easy to contact the service when needed, and the office staff are generally efficient.

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Review from Louise J (Relative of Client) assisted by family/friend published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole completely satisfied with care received.

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Review from Jack P (Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relationship with my carers is cordial, helpful and well needed.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Home Instead (Lytham, Fylde & Wyre) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.526 for Home Instead (Lytham, Fylde & Wyre) is calculated as follows: ( (87 Excellents x 5) + (12 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 114 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lytham, Fylde & Wyre) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (5)

Sophie & Melissa

Sophie & Melissa

Job Title: Owners

Joined: 2014

Owners of Home Instead Lytham, Fylde & Wyre

Maria

Maria Turner

Job Title: Operations Manager

Joined: 2024

As an Operations Manager, you will play a critical role in driving efficiency, streamlining processes, and ensuring smooth day-to-day operations across the organisation. You’ll oversee key departments, manage cross-functional teams, and implement strategies that support business growth and operational excellence. This role requires a hands-on leader with strong problem-solving skills and a passion for continuous improvement.

Katherine

Katherine Whittle

Job Title: Live-in Care Manager

Joined: 2025

My journey in care started when I worked as a carer while studying Health and Social Care at Edge Hill University. Over the years, I’ve held various roles within home care including Care Coordinator and Live In Care Manager and for the past several years, I’ve been focused specifically on Live-in Care.
This new role brings together everything I care about supporting our Live In Care Professionals, delivering an outstanding service, and making sure every client feels respected, safe, and valued in their own home.
I am looking forward to this next chapter and proud to be part of a team that shares the same values.

Chloe

Chloe Patfield

Job Title: Care Coordinator

Joined: 2022

Responsible for creating and maintaining personalised care plans, providing ongoing support to clients and their families. Works closely with care professionals to ensure high-quality service delivery, offering guidance, scheduling support, and helping maintain continuity of care.

Julie

Julie Copeland

Job Title: Care Professional Experience Coordinator

Joined: 2020

Julie oversees our recruitment and retention. This includes all staff welfare and wellbeing, training needs and roles.

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